Summary

Sr. Quality and Systems Analyst with over 20 years of experience in the IT field, focusing on QA Practices and Software Quality Assurance.

Skills Abilities

Quality Assurance

• Experienced in Manual and Automated testing
• Proficient in testing cycles, black box, white box, load, regression, application, and systems integration testing. Expertise in implementation and functionality and programming
• Extensive experience in coordinating testing efforts, responsible for test deliverables, status reporting to management, issue escalation
• Maintaining a direct channel of communication with development with analyzing bugs, creating test cases, writing test scripts, and adapting them to various platforms
• Leadership
• Team Lead experience
• Expertise in identifying, reproducing, and isolating issues as well as proposing solutions on how the fix should be approached
• Experienced in managing resources/assets with the purpose of delivering superior results while respecting budgets and projects deadlines
• Talent for tripping over problems that others miss
• Technical
• Full SDLC Agile, Waterfall
• MS Tools Excel, SharePoint, Access, Word
• Windows OS 4.0, 95, 98, 2000, XP, 7, 8.1
• SQL, PL/SQL, Oracle, SQL Server
• Client/Server Applications, Web and Desktop Applications
• WinRunner, Quality Center, LoadTest, TestDirector
• Industry Software EPIC, Windows EDI software, TrustedLink Commerce, Revenue Cash Management
• Insurance Company experience Medicare, Medicaid, United Healthcare, Aetna, and other commercials

Experience

Confidential

• Worked on the EPIC Dimensions Acute EMR Electronic Medical Records online Hospital healthcare Website. Working on portions called Clindoc, Stork OB/Gyn , and Hospice. Working on ICD-10 contract to update website that was literally cancelled by an act of Congress, who put the implantation date off by a year. Project used Waterfall Methodology and Sherlock for bug tracking.
• Performed Software Assurance on Builds of the website Waves as assigned.
• Trained in and used EPIC. Mentored coworkers.
• Test scripts developed and improved in Excel 2010 using SharePoint.
• The entire greater Charlotte market is now using the Novant Health system to care for patients.

Confidential

• Worked on the Affordable Care Act ACA Website. Working on a portion called Eligibility Enrollments for an online Marketplace for applicants to apply for healthcare. Working on large Center for Medicare and Medicaid CMS contract to develop website. Project used Agile Methodology and Scrum, SoapUI, Firefox, and Firebug.
• Wrote Software test script for ACA website from artifacts User Stories in a Federal system called CALT, often, for potions of the system that weren't even completely designed yet, and stored in SharePoint.
• Performed Software Assurance on Builds of the website Sprints as assigned.
• Used SoapUI tool to examine XML to see values assigned to variables in the background of UI.
• Was THE answer man for all coworkers and team lead, first member of Federally Facilitated Marketplace team and trained all subsequent hires.
• Test scripts developed in Excel 2010. Defects tracked in government software CALT.

Confidential

• Rebooted my small business buying and reselling items on the Internet and at conventions fine museum quality art prints, celebrity autographs, rare signed first editions, and collectables. Look for me on eBay under beatles-rock or go to beatlesrock.com for an easy one-click link.
• Studied Agile methodology, SoapUI, and other career related subjects in spare time.

Confidential

• Helped Doctor Offices and Hospitals enroll with Insurance Payers to submit Medicare, Medicaid and other insurance claims electronically.
• Enrollment Team Lead to develop, improve, and performed Software Quality Assurance on an Enrollment Lookup System using SQL database.
• Performed Software Quality Assurance on RCM Revenue Cash Management product. Database was SQL. Development and implementation of Test Plans and Test Cases.
• Provided limited RCM support and other insurance related products to large and small hospitals and doctor's offices.
• Taught formal classes in RCM, both in person and with Microsoft Live Meeting.
• Also visited sites for training and problem solving purposes, taught third party companies about the 837 and the Implementation Guide, and solved import issues with 837s X12, 4010A1 .

Confidential

• Started a small business buying and reselling items on the Internet and at conventions fine museum quality art prints, celebrity autographs, and collectables.
• Web designer and implementer for my own business.
• HTML 4.01 transitional compliant. Performed software QA on my own site. Site is now closed but can still be visited.
• Acted as consultant, locator, and appraiser of rare materials and autographs to clients and other professionals in my area.
• International trade with business partners in the UK, Singapore, Canada, and Germany.

Confidential

• Performed Software Quality Assurance on Internet-based system for Insurance Agents on-line prospecting system allowing Agent to purchase direct mail-marketing mailings, labels, and leads for selling insurance. SQL databases.
• Development and implementation of Test Plans and Test Cases.

Confidential

• Performed Software Quality Assurance on Client/Server Software to synchronize data install software across platforms: Win 2000, Win NT 4.0, Win 95 and 98, Windows CE, Palm. Developed in C , Server component is a plug-in into MMC the Client component used Microsoft IE with CGIs, .xml, .xls.
• Business analysis determining needs of customers and best methods of implementing new functions in new releases to meet those needs.
• Setup and used SQL Server 7.0 and Oracle SQL in English and localized languages. SQL used for all products.
• Daily use and development of WinRunner scripts for automated testing, LoadTest, TestDirector.
• QA Lead for localized products: German, French, Spanish, Italian, Chinese, and Japanese.
• Mentor to GA Tech co-ops.
• Development and implementation of Test Plans and Test Cases, testing schedules.

Senior Quality Assurance Analyst

Confidential

• QA Leader on POS credit card application portion of larger system.
• Daily use of automated testing in proprietary testing tool.
• Business analysis interface with clients to customize POS software, including onsite support and QA.
• Close relationship with development and customer support, resolving customer and system issues.

Senior Quality Assurance Analyst

Confidential

• Team leader for nine QA people: localized software products, German, French, Spanish, and Dutch, using SQL database. Development and implementation of Test Plans and Test Cases, testing schedules.
• Allocated resources to best do Software Quality Assurance testing and optimize to achieve the most work in the shortest time available.
• Team leader for nine QA people: Internet-based software product. Interdev, SQL Server.
• Tested products running under DOS, Win 95/98, NT 3.51, 4.0
• Development and implementation of Test Plans and Test Cases, testing schedules.
• Used Rational's SQA Suite automated testing tools.
• Used WinRunner LoadTest to test Internet based software limits and performance.
• Business analysis: worked closely with product Development team to design and implement software solutions for clients.
• Trained new QA employees in software and QA procedures.
• Close relationship with customer support, resolving customer issues and problems.
• Mercury Test Director later HP Quality Center .

Quality Assurance Analyst

Confidential

• Windows 95 Software Development developed EDI User Interface screens for Trading Partner Packs POs, invoices from customer specs using ANSI standards.
• Performed QA on the Windows EDI software -- TrustedLink Commerce -- and the packs developed for the individual Trading Partners such as Exxon and Mobil .
• Daily use and development of WinRunner scripts for automated testing. Used Vantive for defect tracking.

Computer Trainer

Confidential

• Trained more than 45 Doctor offices in a three day course in PC use, practice management, insurance electronic claims submissions HCFA 1500 , Word Processing, Windows, LANtastic Novell networks.
• Daily customer phone support to resolve problems and train.

Computer Instructor

Confidential

• Software Development: User Interface in Windows for EDI product for Blue Rainbow Software, Marietta. Mail Order reports, dBase Vendor and PC problem databases, Lotus spreadsheets to track publications, advertiser, insurance, and HR information. Automated electronic submission of advertising copy.
• Novell Network Manager: Business school's 30 node system. Mail order house: 40 node system using Dataflex to track incoming orders, inventory, outgoing orders.
• Computer Instructor, Corporate Environments: Desktop Publishing, DOS, Lotus 1-2-3, Word Perfect 5.1, dBase III.
• Computer Instructor, Business, Dental, and Medical Schools: Intro to Computers, COBOL and Advanced COBOL Programming, BASIC, Word Perfect, Lotus 1-2-3.

IT Manager / Senior Systems Analyst

Confidential

• Managed four person Information Center team, providing Software and Technical Support.
• Recommended, purchased, and installed hardware/software.
• Handled relations between end users, internal Management, General Agents, and Insurance Agents.
• Systems analysis, application development, COBOL Insurance Illustration programs. Developed dBase Claims reports generated automatically from data downloaded from PC3270, Lotus 1-2-3 Claims/AIDS spreadsheets, REXX programming.
• Developed and taught PC Classes: Desktop Publishing, DOS, Lotus 1-2-3, Project Management, and Word Perfect.

Senior System Analyst

Confidential

• Installed 35 node Token Ring Network. Connected PCs to 3270 Mainframe.
• Developed database applications for Senior Partners.
• Supported, updated, improved PC Network Publication tracking system in Dataflex.

Sole Programmer/Applications Developer

Confidential

• Company Personal Computer Leader reporting directly to VP. Responsible for all aspects of PC usage, installation, programming, IT, and training.
• Wrote Car Comparison system for advertising copy writers in BASIC.
• Lotus 1-2-3 applications, Basic programming, and PC hardware/software installation.
• Extensive training and hardware and software installations.

Programmer/Applications Developer

Confidential

• Information Center member.
• BASIC programming Team Leader connected various PCs to DEC mainframe, DPL and database programming.