SUMMARY:

• Highly successful and motivated individual with over fifteen years of experience in development and maintenance of various computer systems for Confidential seeks opportunities involving new technologies for continued growth, and advancement of knowledge and skills.
• Extensive experience in hardware and software systems maintenance, database release management, systems technical documentation, systems configuration management, Process Improvement, Quality Assurance, System Testing, computer laboratory systems maintenance, and second level technical support.

TECHNICAL SKILLS:

• Excellent organizational skills
• Superb Customer Support Skills
• Highly Motivated
• Extensive Experience in iCMM
• Strong technical understanding
• Vast Experience in Process Improvement and QA
• Listening and communication skills (written and oral)
• Attention to detail

PROFESSIONAL EXPERIENCE:

Project Lead

Confidential

Responsibilities:

• Perform development testing and generate reports to ensure integrity and functionality of the ASR - 9 System. Coordinated the processing and testing of projects for ASR-9, regression tests to ensure integrity and functionality of the performed test evaluations with test bed and Test Users.
• Lead and coordinator for the preparations and the development of the RDAS/ERIT System Technical Instruction Book project, working with the engineering team to ensure the of the initial book format conforms to Confidential -STD-2494 was successfully completed within three and one half months to be released with equipment to field sites.
• Worked closely with ERIT program Section Manager to prepare the ERIT System for configuration management (CM) governance and development of system specification document defining the program scope, system characterization, system operation overview, all software application configurations, systems functional requirements specification, quality management plan and preparation for delivery.
• Develop and coordinate strategies for PI/QA support for Second Level Engineering (SLE) teams of the ASR-9 and RDAS systems; System Support Modification (SSM) and System Documentation Report (SDR) development, project development plans, program trouble reports, labor relations impact and implementation evaluation information, Test and Evaluation Gold Standard matrix and considerations summary.
• Develop and coordinated with Team Members for each project, the Project Schedule to display brake down of project and time frame of each phase of the project to insure the project is completed in a timely manner which includes:
• Project Development Plans: include requirements. Project Designs: includes design considerations, project development test plan and Confidential union coordination written and sent.
• Project Development: includes prototype created, test conducted, test plan report written, production created, system test plan procedures written and safety risk management document memo written and sent. Project System Test: includes system test completed, system test report written, problem technical report written, or technical discrepancy report opened. Project Production: includes parts list logistics center, modification kit created, key site test plan written, safety risk management document memo received approval response, Project Key site: includes key site test conducted, key site test report written,
• Confidential union received approval response, mass kit production with quality assurance sampling response and problem technical report or technical discrepancy report closed.
• Accomplished process improvement responsibilities including the implementation of new business processes leveraging technology integration to improve SSM product quality and increase team productivity, validate the new processes, and mentor project team members on new processes.
• Accomplished quality assurance responsibilities of systems modification projects include monitoring multiple project work in progress status, providing objective quality inspections of project artifacts and identifying process improvement opportunities.

Confidential

Responsibilities:

• Develop and coordinate strategies for PI/QA support for Second Level Engineering (SLE) teams of the ASR-9 and RDAS systems; System Support Modification (SSM) and System Documentation Report (SDR) development, project development plans, program trouble reports, labor relations impact and implementation evaluation information, Test and Evaluation Gold Standard matrix and considerations summary.
• Develop and coordinated with Team Members for each project, the Project Schedule to display brake down of project and time frame of each phase of the project to insure the project is completed in a timely manner which includes:
• Project Development Plans: include requirements. Project Designs: includes design considerations, project development test plan and Confidential union coordination written and sent. Project Development: includes prototype created, test conducted, test plan report written, production created, system test plan procedures written and safety risk management document memo written and sent. Project System Test: includes system test completed, system test report written, problem technical report written, or technical discrepancy report opened. Project Production: includes parts list logistics center, modification kit created, key site test plan written, safety risk management document memo received approval response,
• Project Key site: includes key site test conducted, key site test report written, Confidential union received approval response, mass kit production with quality assurance sampling response and problem technical report or technical discrepancy report closed.
• Accomplished process improvement responsibilities including the implementation of new business processes leveraging technology integration to improve SSM product quality and increase team productivity, validate the new processes, and mentor project team members on new processes.
• Accomplished quality assurance responsibilities of systems modification projects include monitoring multiple project work in progress status, providing objective quality inspections of project artifacts and identifying process improvement opportunities.
• Perform development testing and generate reports to ensure integrity and functionality of the ASR-9 System. Coordinated the processing and testing of projects for ASR-9, regression tests to ensure integrity and functionality of the performed test evaluations with test bed and Test Users.
• Authored SSM and SDR of new software and hardware versions for the delivery to operational ASR-9 Field Sites; developed procedures for field maintenance manuals, coordinated with Confidential Logistics Center for systems modification software and hardware kits and package supplies, performed verification testing to ensure integrity and functionality of the ASR-9 System.

Confidential, NJ

Responsibilities:

• Responsible for the processing and testing of each (WMSCR) 56 Day Update Database Release, regression tests of the database to ensure integrity and functionality of the database, performed test evaluations with NADIN I/II test bed and WMSCR Test Users.
• Ensured and coordinated with Team Members for each project to stay on track with the Project Schedule to display brake down of project and time frame of each phase of the project to insure the project is completed in a timely manner.
• Defined and developed as the author of numerous SSM’s, SDR’s, System Technical Report (STR), and NAS Change Proposals (NCP) delivering new software, hardware and database versions to the ADAS/WMSCR Field Sites. Responsible for development of Safety Risk Management Document, Project Development Plan, Project Authorization Plan, Project Technical Report, Configuration Management Plan, Project Schedule, Cost Estimate, Labor Relations Impact and Implementation Evaluation Information Sheet, Test and Evaluation Results Summary and System Test Quick Look Report.
• Managed the implementation process for both the AOS and ATB Website Audit Tracker, website policy compliance, and coordinated quarterly reports with Confidential Management at FAATC and HQ Washington D.C.
• Served on the lab Process Improvement Committee; developed the process for Customer Relations to Division and the Model Work Environment.

Confidential, NJ

Responsibilities:

• Defined and developed project and action items to successfully be in compliance with iCMM procedures.
• Conducted Aviation Weather Processor (AWP) system testing, developed and updated system testing procedures as group tested produces.
• Coordinated the compilation of weekly and monthly status reports for Division Management within (AOS- 540 Division).
• Designed and organized budget presentations for Division Funding. Assisted with Division Manager to achieve annual Business Plan goals using MS Project charts.
• Responsible for all contract employees travel planning, expense reports, time cards, scheduling of technical interchange and coordination meetings and organization of company functions.

Confidential, NJ

Responsibilities:

• Monitored Operational Support (AOS-500/AOS-300) national field supports help line for the division (350 support personnel, 30 operational systems) and coordinated support response.
• Supported and introduced new systems, such as MDT-CM, and CTAS.
• Maintained the national field support database, coordinating Field Support “Name and Number Logs” database maintaining zero defect accuracy listing of all System Contractors and Subcontractors Inventory, and responsible for filing and tracking of all ISO 9000 documentation.
• Responsible for all contract employees travel planning, expense reports purchase requests, trip reports, weekly and monthly status reports, and invoices.
• Implemented, administered and maintained database systems, responsible for employees’ office inventories, met with representatives concerning the acquisition and availability of new phone lines.

Consultant

Confidential, San Antonio, TX

Responsibilities:

• Monitored and verified all commercial accounts status and interacted with the account representatives to ensure each commercial
• Account orders, purchases and billings were processed in a timely manner.

Quality Assurance Representative

Confidential, San Antonio, TX

Responsibilities:

• Ensured quality of each customer service issue had been handled to customer’s satisfaction.
• Placed product orders and ensured customer satisfaction by timely shipment of the products to the customer.
• Provided guidance as required, representing the company in a positive manner..

Confidential, San Antonio, TX

Responsibilities:

• Fielded inbound customer billing inquiries and problem reports, researched and updated account information, set up new accounts, isolated problems and aided technicians in network troubleshooting, and
• Interacted with different departments to research and resolve customer service issues.

Confidential, Kenilworth, NJ

Responsibilities:

• Verified accuracy of computerized tracked system on a daily basis.
• Responsible for ensuring proper packaging and delivery of supplies.
• Purchased and restocked supplies, transferred scanned equipment data into the computer systems, and verified locations of packages.