Qualifications

Senior IT professional offering significant experience in managing program level QA and Infrastructure projects in matrix environments. Posses a strong diversified industry background, with technical and excellent interpersonal skills to work effectively with business leaders.

technical Skills inventory

MS-Project 2010, Win 2000 - 2008 Server, Win XP Vista/7 Desktop, Win 2000-2005 SQL Server Client, Cisco Switches Routers, Firewalls, HP Insight Manager, Citrix, Raid 5, SharePoint, HP OpenView, HP Service Center, Peregrine, Symantec Ghost, Toad, MS-Office 2010, BMC-IT Service Management, Remedy 6.3 7.0, PVCS Tracker, HP-ALM Quality Center 11, HP-Load Runner, HP-Performance Center, HP-QTP 10, NDS, AD, LDAP, WINS, DHCP, DNS, VPN, Lotus Notes, CA-ArcServe, VERITAS Backup Exec, CA-Model Mart, Visio Pro, TN3270, RACF, Websphere, Apache, Tomcat ,TCP/IP, Mainframe Technologies, HP-Servers, .NET, JAVA, XML, Clarity, IBM Tivoli Workload Scheduler, JIRA, Rally, LDPRS, SCCM, SAP, CMDB, SDLC, WATERFALL, AGILE, SCRUM, ITIL,PMBOK.

Professional Experience

Confidential

Onsite Sogeti Coordinator

• Provide onsite account/project management by working closely with QA Director to scope out project requirements for testing resources needs on-site and off-shore. Present proposals and recommendations for improving testing practices by introducing TCOE methodology. Expand the core business of Sogeti technical services to HSB.
• Develop project test strategies describing approach for System Integration, Automation, UAT and Performance Testing for Agile and Waterfall projects.
• Meet with various project managers to review their future testing resource needs by developing proposals that describes costs and coverage for their testing requirements.
• Generate weekly status reports for senior management stakeholders.
• Oversee and plan the configuration of test environments for various UAT and E2E test projects by ensuring test labs workstations along with servers, and the push of software packages and releases. This also includes the coordination with infrastructure teams to ensure network devices and security is correctly in place.
• Interview and onboard testers to new projects assignments and ensuring access and logistical requirements are completed prior to on-boarding.
• Test manage several Agile and Waterfall projects that includes Digital and E-Commerce applications Mentor test consultants and coordinate UAT efforts with business team, and providing HP- ALM Quality Center 11.0 training and administration, test case development and defect remediation.

Confidential

Project Test Manager Consultant

• Provide project coordination for testing tasks across a large program using an Agile methodology to deliver business requirements that support healthcare reform projects.
• Enforce program test strategy approach for conducting System, End-To-End, UAT testing and Load testing.
• Coordinate the creation and verification of test cases with Test Leads from the various QA and vendor teams to support program test cycles.
• Facilitate meetings with various project managers to review application development status and delivery of Sprints for testing.
• Coordinate defect triage meetings with Testers, BA's, Vendors, and Development and Business teams.
• Develops project documents for status and risk assessment to senior management stakeholders.
• Estimate testing project costs and resources. Coordinate releases for tested applications with enterprise release management group.

Confidential

IT Consultant

• Provide a variety of technical services to small business and general public.
• Configure and install Windows desktops/laptops with software tailored to business owner requirements.
• Resolve Windows XP/Vista/7 desktop operating system problems using remote connection software.
• Provide cost estimation for new hardware and software.

Confidential

Project Test Coordinator Consultant

• Coordinate test projects for a sports data warehouse program, that included digital media and web based applications.
• Developed program test strategy template detailing a mixed Waterfall Agile process for conducting System, End-To-End and UAT testing.
• Defined estimation process for test execution and script design.

• Coordinate defects tracking and resolution, using Quality Center reporting and prioritization.
• Successfully implemented HP-ALM/Quality Center 11.0, and designed a hierarchy for test planning, execution and requirements.
• Provided Quality Center system administration and training to testers, business users and management.
• Designed templates for Requirement Traceability Matrix and User Acceptance Plans documents on a SharePoint library.
• Wrote a Configuration Release Management document to manage releases from test to production environments.

Confidential

Project Manager Consultant

• Perform business analysis and implement several infrastructure QA solutions for projects that supported healthcare initiatives using a Waterfall and Agile methodology.
• Create requirements definitions for business process and data models, use case documentation, and technical infrastructure architecture.
• Managed process improvement project to review and assess HP Quality Center utilization QA processes throughout the testing organizations.
• Developed and wrote a detailed QA road map, to identify current process, challenges, root causes and future state recommendations.

• Initiate, execute and manage infrastructure projects by creating MS-project plans, work breakdown structures WBS , critical path evaluations, resource plans, release management, risks definitions and productivity analysis.
• Direct daily project execution activities related to infrastructure tasks, documentation development, testing, training development, systems delivery and production support using MS-Project Clarity project management tools for tracking cost and variances. Administer and manage all project changes.
• Manage technical staffs of up to 20 or more developers, system architects, DBA, business users, test analysts. Define individual roles and responsibilities and providing mentoring.
• Successfully coordinated and resolved architectural issues involving Firewall and Switch configurations that were holding up a major project.

Confidential

Project Manager/Process Engineer Consultant

• Complete an ongoing Business Continuity process improvement project to Identify current state for disaster recovery planning and test execution.
• Created a SharePoint library with detailed artifacts for improving data collection and test execution:

• Created Remedy Change Management data groups to route new or updated infrastructure changes for review against LDPRS plans.
• Created a SharePoint artifact library with customized templates for Test Strategy, Data Planning and Test Lab configuration.
• Designed Quality Center hierarchy for Test Plan folder structure to store test scripts by applicable D/R phases.
• Developed report templates in Quality Center LDPRS to report status for D/R test execution.

Confidential

Program Test Manager

• Manage and mentor a test team of 30 test analysts, actuarial BAs and offshore test resources, to execute testing projects for a Sales Illustration Program in a highly matrix environment within a Mainframe, client/server, Web E-Commerce/Digital media applications for life insurance policies, annuities, benefits packages.
• Review and develop cost estimates for System, End-to-End, Regression, and Load testing.
• Develop WBS and MS-Project plans to ensure testing resources and delivery dates are being met.
• Ensure test environment configurations meet infrastructure and data requirements for test cycles.
• Review off-shored test development efforts for manual and automated test scripting to ensure design specifications are met.
• Manage triage meeting for defect tracking and resolution and develop and circulate status reports to program manager and project managers.
• Developed and implemented a Release Management process using Quality Center Requirements Module to associate new changes to current test cycle, prior to release testing. This reduced release errors by 70 .
• Reorganized Test Team and implemented training and rotational process, to increase knowledge on testing methodology, change release management and QA tools. This reduced projects test errors by 40 .

Confidential

As a member of a consulting firm within The Hartford, was responsible for providing Project and QA Management expertise for internal and external contracts using a Waterfall and Agile methodology.

Project Manager

Confidential

• Provided Infrastructure QA project management to a Data Masking project team for an in-house application using AGILE methodology.
• Developed and implemented a Release and Change Management process to ensure version control for software builds from QA to Production libraries.

• Designed LoadRunner test scenarios to stress test web application, SQL and oracle databases.
• Designed a change control process in Quality Center, to monitor change requests and enhancements from the backlog, which reduced missed changes by 40 .
• Designed Test Plans Test Strategies templates for testing application enhancements and upgrades by introducing standardization and repeatable process.
• Created a workload model to measure capacity for Data Masking tool using in-house Infrastructure tools.
• Wrote customized manual test scripts to test new tool functionality and expected results.
• Created a training program and artifacts for project team members on testing methodology and using Quality Center modules.

Project Manager

Confidential

• Manage to 2 critical projects using a Waterfall methodology to replace a legacy Geographic pipeline and Metering systems with 2 custom build vendor product COTS .
• Run weekly project meetings and review MS- Project plans for status on outstanding tasks
• Develop and publish weekly status reports to senior management using color codes for quick one glance overview of tasks and budget cost.
• Develop a WBS with project team to identify work packages for the projects.

• Coordinate the scheduling and implementation of several UNIX and SQL servers across multiple sites to support the installation of Oracle, and SQL server databases with vendors and infrastructure team.
• Develop a release management plan for workstation upgrades to support vendor client installation for both projects by using SMS deployed software packages and server scripts.

• Wrote a detailed business requirements document to identify users impacted by infrastructure changes for upcoming hardware/software implementation. This reduced conversion process by 50 .
• Worked with BA's to develop manual test cases for business acceptance testing of vendor products.
• Developed and wrote test strategies and test plans for both projects.
• Successfully completed both projects with a budget savings of 20 .

Confidential

QA / Remedy Engineer

• Provide technical and administrative support for several HP -QA products and BMC System Management tools. In addition, managed test projects and mentored six test analysts to develop test strategies, and test plans. Developed and Executed manual, automated and load testing scripts. Coordinated and led triage meetings for defect tracking and resolution.
• Set up and execute LoadRunner scenarios form the controller client, by stress testing Web and E-Commerce applications, databases, Wintel Servers and Load Balancers.
• Upgrade configure Wintel servers for Quality Center, LoadRunner and Remedy products.

• Build and defined roles and responsibilities for QA testing group by creating and writing QA methodology guidelines and testing processes.
• Designed and configured test lab using available hardware/software, and implementing a Change and Release process for completed applications.
• Successfully completed a project to coordinate the migration of online banking manual test scripts from various business organizations and development groups to Quality Center.
• Successfully managed a project that included the implementation and customization of HP-QA software and the development of an automation future state with a phase-in implementation.

Confidential

QA Project Coordinator Consultant

• Provide consulting expertise to corporate test lab staff on infrastructure workstation configuration and software packages by implementing best practice test methodology for validating custom build workstations and SMS packages. In addition, wrote customized test strategies and test plans templates for infrastructure related testing.
• Developed, executed, and debugged manual test cases relevant to system level testing along with error routines, and ad-hoc testing.
• Execute WinRunner automation test scripts with mainframe emulation software.
• Administrated Quality Center modules access for test team.
• Held defect management meetings to review documentation and resolution.
• Set up SMS advertisements for deploying software packages to test workstations.
• Attend design review meetings analyze production requirements to identify test quality issues.

Confidential

LAN Manager FTE

• Manage an infrastructure team of 10 senior and junior level technicians at multiple sites. Hired, mentored and wrote performance reviews. Provide help desk technical support for level 2 and 3 issues to a customer base of over 1000 users.
• Review and assign open problem tickets to staff using incident tracking system.
• Manage infrastructure upgrades for software hardware using MS-Project.
• Plan build customized application servers for development groups, from design requirements.
• Budget yearly hardware for system upgrades, asset/inventory management.
• Write up and update disaster recovery documents to ensure BCP requirements.
• Acquire and negotiate vendor quotes for new technology and supplies.
• Configure and deploy software packages to desktops using SMS.

• Setup, manage and maintain Win 2000, IIS, MS-Exchange and MS-SQL 2000 servers.
• Provide domain and Active Directory administration.
• Assist data communication vendor to resolve Cisco routers and switch problems.
• Provide data base administration, security, and reporting for MS-SQL servers.

• Wrote help desk procedures business users. This reduced Help Desk call redundancy by 30 .
• Re-organized and re-staffed team, which reduced problem resolution time and project requests by 40 .
• Successfully managed the relocation of 3 server room and more than 1000 workstations to 3 separate sites with 99 systems availability.

Network Engineer

Confidential

Provide network administration at 2 USPS sites.

System Administrator

Confidential

Provide LAN and Mainframe software support.

Automation Engineer, Confidential

Design and develop automation solutions for redundant data center tasks.