SUMMARY

I have over 9 years of Software Quality Assurance experience in all phases of product life cycle, including gathering of requirements, risk analysis, test planning, testing and defect-tracking management. Highly proficient at developing and maintaining test plans and scripts based on use case, requirements and specifications. Possess superior analytic and troubleshooting skills as well as being an excellent communicator, self starter, quick learner, and strong team player focusing on project scope, quality and deliverable. I have expertise in various testing tools and methodologies Agile, RUP and Water Fall . Proven ability to Lead onshore/offshore test team. Extensive experience in performing Integration, Functional, Regression, System Testing, Black Box, Compatibility, UAT, GUI testing, Positive/Negative Testing, Security Ad hoc testing for Healthcare, E-commerce, Expense Management, Reinsurance, Retail and POS applications. I have experience in performing Automation testing using Selenium IDE. I am flexible in adapting to a wide range of work environments and able to deliver result under pressure

SKILLS

• QA Other Tools:
• HP ALM/ Quality Center, Rational Quality Management tool, SharePoint, MS Query, Rational ClearQuest, MS Project, Confluence, Bugzilla, eRAID, Extra View, PVCS Tracker, Selenium, TABS online, Citrix Desktop, TOAD.
• Databases:
• IBM DB2, SQL Server, Mainframe, ORACLE, Sybase.

PROFESSIONAL EXPERIENCE

Confidential

Sr. QA Analyst

• Involved in multiple projects including Enrollments, Benefits, Membership, Eligibility, Drug Formularies Rx Claims, EMR and Outpatient Care for both Group and Individual Health Plan. Testing Medical, Dental and Life coverage for Individual and Group health plan .State Health Plan SHP and Small group Rating and Renewal process.
• Conducting web based application testing using Agile-Scrum methodology, creating Test Plan, Test Cases, performing test execution and logging defects in HP Quality Center.
• Attending daily Scrum meeting 15 minutes stand up .
• Running SQL queries on DB2 and SQL Server to display Member account details.
• Validating Member's account and Health Plan information on Mainframe.
• Using Selenium IDE for Automation Testing.
• Created XML files for automated testing
• Performing mobile application testing for both IOS and Android using HTML and Native applications.
• Performing cross browser compatibility testing in IE, Safari, Firefox and Chrome.
• Testing PCI token method for payment processing within BCBSMS internal application for both member and Agent portals.
• Working closely with business users to keep the Business Requirement document updated and communicated the change in requirement to development team and updating Test Plan/Test Cases accordingly.
• Performing defect management using Quality Center and attending defect reviews, updating status and priority.
• Performing Boundary Testing for required field values and parameters.
• Performing application walk-through to Internal Auditors and get sign off and performing Production validation.
• Testing HEAT tickets related to Production issues.

Environment: Windows XP, HP ALM/ Quality Center, Rational Quality Management tool, Selenium IDE, Bugzilla, MS SQL Server, DB2, Mainframe, AS/400, XML

Confidential

QA Test Lead

• Scantron's SafetyCapture onDemand helps improve processes and generate positive change for safety leaders and their safety programs across the country and around the world. SafetyCapture onDemand a smarter way to access and gain insight to safety observation data from checklists and observations to audit. Increase productivity by reducing manual data entry and improve information quality with verification and recognition technology.
• Reviewing business requirement document and creating test plan and test cases in MS Words.
• Logging defects in SharePoint.
• Testing scan, recognition, verify and export functionality using Scantron iNSIGHT scanners.
• Testing administration and monitoring console for FlexiCapture web-based applications used in manufacturing industries to ensure safety regulations and procedures have been carefully taken
• Performed cross browser compatibility testing using different versions of Internet Explorer, Firefox, Safari, Chrome for web based safety forms filled by employees on the floor in manufacturing industries
• Planning defect review meetings with product manager, technical lead and QA team members and monitor the status and severity level of defects and providing feedback to developers.
• Performing functional, end to end and regression testing.
• Creating UAT plan document and assisting testers with testing activities.

Environment: Windows XP, Windows 7, SharePoint, MS SQL Server, MS Office Tools.

Confidential

Sr. QA Analyst

• Aon Corporation is one of the leading providers of risk management services, insurance and reinsurance brokerage and human capital and management consulting. Aon Benfield's GRiDS Sales Management application provides Facultative and Treaty reinsurance as well as Analytics, Client Services, Management, Financials, Claims and Reporting solutions.
• Creating test plan and test cases using MS Words templates.
• Creating reinsurance proposals and firm order contracts for clients in USA and European markets for testing purpose.
• Creating and finalizing Endorsements for existing contract sections.
• Logging defects using TABS online tool.
• Testing Sales Management, Accounting and Contact Management web applications in USA and UK TEST QA environment.
• Performed cross browser compatibility testing on IE and Firefox
• Testing Disaster Recovery and Accounting reports for USA and European markets.
• Providing feedback to developers and logging enhancement request using TABS online tool.
• Performed Ad hoc testing.
• Reviewing business requirement document, development request and change request documents and creating test scenarios and test cases for Functional, Integration and Regression testing.
• Assisting User Acceptance Testing UAT with Business Analysts and Clients.
• Creating and sending Release Notes to users after deployment.

Environment: MS SQL Server TABS online, SharePoint, Citrix, Windows XP, .NET, MS Office Tools.

Confidential

Sr. QA Analyst

• HealthPartners provide health and wellness programs to customers and employers who have health and wellness solutions. The program helps create a unified flexible experience for the employers who purchases health care and wellness programs for their employees defined as HealthPartners health plan members and non-members. The wellness products sold in Minnesota as JourneyWell . JourneyWell provides a consistent participant experience and simplify the registration process it also allows members and non-members to log on and, upon authorization and eligibility check, provides a personalized and employer-specific wellness program experience.
• Creating test scripts for both manual and automated testing.
• Creating scenarios to test member and non-member registration and log on portal.
• Testing administration and security by using customer-specific Look up My Username/Log on with Security Question limitations.
• Testing customer-specific URL and Sub-URL
• Performed cross browser testing on IE and Firefox
• Performing Ad hoc, Functional, Integration, Regression and UAT testing during various phases of SDLC.
• Logging defects in ExtraView.
• Interacting with business analysts and developers, attending requirement walk-thru and defect tracking meetings.
• Performing data validation test by running SQL queries in DB2 and SQL Server.

Environment: Java, ExtraView, MS SQL Server, IBM DB2, Windows XP, HTML, MS Office Tools.

Confidential

QA Test Lead

• Retail Transaction System RTS
• This project involved Client / Server application for a POS. Responsibilities included.
• Performing manual testing including functional and regression testing.
• Performing Ad hoc testing on application modules such as Scheduling, Financial Reporting and Inventory.
• Performed cross browser testing on IE and Firefox
• Logging defects using Mercury Quality Center.
• Creating test data and matrix to support testing activities.
• Writing test cases and executing manual tests.

Environment: Windows XP, XML, HTML, MS SQL Server, TestDirector 8.0, J2EE, MS Office Tools.

Confidential

Sr. QA Analyst

• Express Scripts provides online service for the customers to save money on their prescriptions, helps them to manage online account and gather latest information about a particular drug. Enterprise Benefit Systems EBS , an internal Express Scripts application used by the Client Benefit Administration team to create and revise benefit for clients, based on the client's need.
• Responsible for creating Test Cases using business logic and user requirement.
• Used BRDs, use cases and user interface to develop multiple testing scenarios.
• Tested Product for Copay, HRA, MOPS Maximum Out of Pocket , PSL Plan Stop Loss .
• Created Global and Division option templates for testing and defined the adjudication order within a benefit category.
• Logged defects in Mercury Quality Center 9.0 with steps to Re-create.
• Interacted with Business Analysts and Developers and attended defect tracking meetings.
• Performed Backend Testing in IBM Mainframe Anchor and writing SQL queries in DB2 and SQL Server to retrieve data.
• Performed Functional, Interface, System and Regression testing during the various phases of the development.

Environment: Mercury Quality Center 9.0, DB2, IBM Mainframe Anchor , SQL Server, Java, WINDOWS XP.

Confidential

Software QA Analyst

• Digital River offers a complete, integrated E-Commerce solution and the ultimate online shopping experience for their customers. A feature-rich technology platform that offers end-to-end E-Commerce functionality needed to support the full range of business models, shopper types and international locales. A complete range of service needed to conduct business online including catalog, pricing and order management, customer service, fraud prevention, fulfillment and reporting.
• Responsible for writing Test Plan and Test Cases in Confluence and writing bugs in eRAID
• Tested various Digital River's templates for product shopping cart i.e. one page checkout, two page checkout and three page checkout templates.
• Created test products in TEST and QA environment.
• Tested products available for sale in supported locales by adding product s to the shopping cart.
• Tested to verify that product s in unsupported locales are restricted for sale.
• Tested online product s available for sale as a buyer and verified that transaction was submitted successfully after entering Credit Card information on secure payment page and Order Confirmation Number is generated.
• Tested VAT identification number for European customers.
• Performed back-end testing to verify the transaction has been submitted and approved.
• Interacted with business analyst and developers and triage defect status.
• Performed cross browser testing on IE and Firefox,

Environment: Java, Confluence, eRAID, Oracle9i, TOAD, WINDOWS XP, MS Office Tools.

Confidential

QA Analyst/Test Lead

• UHG is one of the biggest, trusted and most popular healthcare insurance companies. Purse Management is a component in the overall development of the Consumer Business Platform. The goal of Purse Management is to enable the efficient administration of payment requests from consumer healthcare related financial accounts FSA, HRA, and HSA . Purse Management is also referred to as CAMS Consumer Account Management System .
• Involved in dealing with different modules Members, Eligibility, Claims, Spending Accounts and Accumulators .
• Created test data for claims which resemble with the actual data and verified those transactions were processed successfully and accumulators were working properly.
• Tested the resolution of claims in Claim Queues and verified that they are processed successfully.
• Participating in the entire development life cycle from the functionality requirements through deployment maintenance.
• Prepared test cases, as per Functional and Business requirements for System Test Specifications.
• Extensively used Test Director 8.0 for Test Planning, Requirements Management and Defect Reporting, Tracking and executing manual Test cases.
• Interacted with analyst, system support staff and developers to discuss bugs and enhancements and also conducted Defect Tracking Meetings with the Developers and Users.
• Conducted Back- end testing, writing SQL queries in Oracle.
• Cross browser testing was performed for different browsers under different versions.

Environment: Java, Mercury TestDirector 8.0, Oracle9i, WINDOWS XP, MS Office Tools.

Confidential

Software QA Analyst

• Gelco's Expense Management solution provides a full-circle of services to streamline every phase of the expense management process from expense reporting and reimbursement to analysis and receipt management.
• Responsible for writing and executing test cases in TestDirector.
• Performing system, integration, regression, positive and negative testing.
• Testing Gelco's Expense Link Web Based Application.
• Testing application as a Gelco Internal Employee.
• Testing Application as a Payment Approver.
• Testing application as a Manager/Reviewer with signing authority.
• Creating Expense Reports as Gelco Internal Employee, calculating and reviewing the correct amount of reimbursement based on the thresholds.
• Testing Gelco's Expense Link application for multiple languages.

Environment: Mercury TestDirector 8.0, DB2, C , WINDOWS XP, MS Office Tools.

Confidential

Software QA Analyst

• The goal of the Business Intelligence Program New Data Warehouse is to create an environment to support integrated, accurate, timely and accessible data to support strategic analysis and decision-making capabilities. Provide business intelligence support solutions supported by information, reporting, analytics that is centralized and organized to reflect the business.
• Responsible for writing test plan and test cases using RTM Requirement Traceability Matrix .
• Performed data validation tests by running SQL queries in Sybase using MS query, ProfileStage and Brio as tools.
• Helped Data Modelers getting correct abbreviations for attributes for conceptual data model using Sybase Power Designer as a tool.
• Reported defects in PVCS Tracker and communicated with developers to resolve the issues.
• Tested LINX applications, online customer survey Test Notes.
• Performed Positive, Negative and Regression testing for online customer survey Test Notes.
• Performed testing for Copay Accumulator Text Files for ConnectiCare. Verified Copay Accumulator Bucket Codes, Deductible Codes, Copay Amount, Deductible Amount, Deductible Accumulator Bucket Codes and Counter Names.

Environment: PVCS Tracker, Sybase, windows XP, UNIX, ProfileStage, Brio, Exceed.