SUMMARY

A highly motivated and team-oriented quality assurance manager, with extensive experience in total quality management, quality control, testing, project management, business process development, strategic planning, change management, training and development, needs assessment, curriculum development, and troubleshooting. Displays exceptional competency in finding solutions to complex technical problems. Proven ability to define, evaluate, and implement strategies at grassroots and organizational levels. A reliable team leader, who oversees crucial initiatives as well as fosters the development and growth of employees to establish top-performing individuals.

EXPERIENCE

Confidential

Chief QA Engineering Architect

Provided strategic leadership for Quality Assurance within the Global Technical Services organization. Defined Quality, Test and Automation Framework. Development the strategies to build a world-class center of excellence and provided the leadership to implement the initiatives across the organization. Developed methodology and test strategies, metrics and Key Performance Indicators for client and customer engagements. Provided oversight for vendor software delivery quality, and improved quality reporting to organization.. Played a key role within the practice by assisting with hiring, training, and the assessment of QA and QC capabilities of personnel for analysis and improvement. Implemented process efficiencies through GAP analysis and capabilities assessments for client and customer of SDGC.

Confidential

Quality Assurance Engineering Architect

Responsible for providing technical and strategic leadership for QA within the World Omni Financial Corporation WOFCO PMO. Defined test methodology and test strategies, developed quality objectives, metrics and Key Performance Indicators to measure success, created test architecture documentation, produced testing estimates, oversaw vendor software delivery quality, and improved quality reporting to the PMO and to the business. Played a key role within the department by assisting with resource hiring, training, and project allocations, improved testing techniques, and instituted a root cause analysis program. Managed the QA function for all WOFCO as well as other enterprise-wide projects for JM Family Enterprises

Confidential

Quality Assurance Architect

• Provide team leadership in the areas of Quality Assurance and Quality Systems Architecture.
• Collaborate with Software Development Architects to implement methods to design code for testability
• Develop new testing methods/techniques and mentor testers to be more effective in exposing defects in the software.
• Develop metrics to measure product quality, in-process quality, and maintenance quality.
• Collaborate with project managers to lead project quality assurance efforts.
• As assigned, serve as the quality liaison for various internal Process Improvement Projects
• Monitor projects and groups adherence to the organization process standards that incorporate industry best practices from CMMI, ISO, Lean Development, etc. Support the organization process improvement and QA activities.

Confidential

Quality Assurance Lead

Ensured availability of necessary quality and testing skills, tools, and processes, including knowledge to use and train others. Provided training and coaching on quality principles and practices to groups and individuals within quality management, IS, and company contributing to delivery of projects and product fixes. Managed research and exploratory development activities related to process improvements within IS. Collaborated throughout company to resolve quality process issues. Researched best quality process solutions proactively. Directed and guided career growth and development for seventeen 17 quality engineers. Promoted and marketed quality practices. Maintained and deployed quality standard and metrics. Headed cross-functional team, consisting of senior managers and executive personnel, delivering ongoing diversity initiatives.

Confidential

Quality Assurance Manager

Provided vision and direction for quality control programs designed to ensure continuous production of products consistent with established standards. Analyzed statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product. Formulated quality control objectives, coordinating objectives with production procedures in cooperation with additional managers to maximize product reliability and minimize costs. Directed inspection and testing activities to ensure continuous control over testing environments, working directly on products and project deliverables. Planned, promoted, and organized training activities related to product quality and reliability. Mentored and managed 8 junior- and senior-level test engineers.

Confidential

Principal Quality Assurance Process Architect

Identified and analyzed divisional strengths and weaknesses pertaining to quality assurance processes, providing solutions to mitigate risks. Consulted with quality management and R D project management to establish SV V boundary condition test policies. Developed awareness of significance of SV V processes with section managers, project managers, and development engineers through various forms of education and presentation. Evaluated process training needs of core development personnel, establishing curriculum to facilitate organizational improvement initiatives.

Confidential

Technical Lead Supervisor

Provided overall SV V and test coordination, consultation, and leadership to R D. Analyzed divisional strengths and weaknesses pertaining to quality assurance processes, delivering solutions to mitigate risks. Designed, maintained, and facilitated with execution of SV V processes in coordination with SV V team. Consulted with quality management and R D project management to establish SV V boundary condition test policies. Communicated with and championed SV V education, ideas, and learning throughout R D.

ADDITIONAL EXPERIENCE

Confidential

Senior Quality Assurance Engineer. Developed and executed software test plans, test designs, and test cases. Formed automated test solutions using state-of-the-art software testing tools and practices. Wrote custom test harnesses and applications. Provided consultation services to software development teams in product design and code reviews, walk-through, and product life-cycle inspection. Led initiative in defect investigation and resolution throughout stages of product life cycle. Delivered direction in implementing software process improvements. Ran testing modules and applications in relation to metering technologies. Headed process improvement activities, TQM, telemetric, and applied software metrics.

Confidential

, Systems Test Engineer. Created SV V plans and maintained throughout life cycle of project. Performed SV V activities to extent required by each project. Facilitated the inspection and review of SV V deliverables. Developed test requirements, test cases, and test scripts from product requirements. Evaluated, procured, and implemented test tools to advance quality management strategies. Managed ten 10 senior- and associate-level test engineers. Defined system configuration, as well as designed detailed test plans and procedures for testing DSC voice messaging product line. Led development and implementation of standards, policies, and procedures related to engineering, quality assurance, and system testing.

TECHNICAL SKILLS

• Operating Systems: Windows, Sun Solaris UNIX, AS400, IBM UNIX AIX, Linux, IOS, Mainframe, Real Time Embedded Systems
• Development Environment: Java, COBOL, Visual Basic, C, C , Visual Basic, Flash, Oracle, SQL, Korn, Perl, RMB, JCL, OPC
• Tools: HP QTP,, IBM BlueWorks, tFS, Autotester, ClearCase, Mercury Test Director, HPVEE, Python, Test Master, ClearCase, Mercury Quality Center, Mercury Quick Test Pro, Load Runner, Win Runner, Test Master, ESTARS, Toad, Terradata Client, Microsoft SharePoint, Designer
• Specialized Skills: Statistics, TQM Training, Object Oriented Test Methodology, Microsoft Project, Function Point Analysis, Applied Software Metrics, IEEE, ISO 9000, SEI CMM, CMMi Lead Training, Clear Case, Scrum Master,pop