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Quality Assurance Resume Profile

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OBJECTIVE

To obtain a position that will utilize my skills and education in an opportunity that promotes growth and learning.

PROFESSIONAL EXPERIENCE

Confidential

Project Coordinator/ Quality Assurance Tester

  • Tested website in development environment as code is deployed
  • Use of Sitecore for testing
  • Confirm and signoff responsibility after code is deployed
  • Tracked issues in JIRA to assign to developers for bug fixes
  • Followed user test cases from client for testing
  • Daily stand up conference meetings and presentations
  • Worked closely with project manager to stay on schedule with project plans
  • Presented findings from testing and provided team updates
  • Independent home office

Confidential

Showroom Manager

  • Manage day to day operations of 1 million volume per year retail store
  • Evaluate P/L reports quarterly
  • Responsible for cash bank deposits daily
  • Facilitated stores' sales deficits improvements from prior year
  • Work closely with district manager for merchandising store with inventory in accordance with store's demographic
  • Mentor new hires while in training period
  • Conduct daily customer service including making sales and maintaining customers
  • Maintain sales goals and objectives on weekly basis
  • Handle store open/close duties

Awards/Promotions

  • Highest increase in sales volume in region
  • Promoted from 200k/year store to 1 million/year store
  • Promotion from team member to Team Lead/Mentor for new hires

WORK EXPERIENCE

Confidential

MET Team, Merchandising

  • Store Merchandising of products
  • Built plan-o grams
  • Inventory control

Confidential

Technical Support

  • Assessed incoming calls from customers with technical difficulties
  • Developed solutions for customers by trouble-shooting step-by-step over the phone
  • Increased knowledge of IT systems

Confidential

Sales Associate, Parts

  • Facilitated front counter registers including check out and parts look up
  • Conducted on job training for all new hires
  • Implemented performance checks through secret shopping other stores
  • Administered employee testing
  • Operated on vehicles within parts department

QUALIFICATIONS/SKILLS

  • Quality assurance testing
  • Developing user test cases
  • Proficient in Microsoft Office Suite, Microsoft Project, and Microsoft Visio
  • Experienced in goal deadline driven environment
  • Experience in working within a detailed project plan and following timelines
  • Sitecore experience
  • SCRUM and Agile methodologies
  • Oracle and PeopleSoft usage
  • Client needs assessment experience
  • Retail Management/ Team Lead experience
  • Sales
  • Well-developed planning, analytical and problem-solving skills
  • Strong communication, leadership, and presentation skills

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