SUMMARY:

Overall 7 years IT industry QA experience in Banking, Airline, Financial, Mutual Funds, eCommerce, Mobile Commerce, Utility Energy , Billing System and Health Care industries as Quality Assurance Tester with strong Business and Functional knowledge. Knowledge of software testing methodologies like Waterfall and Agile Scrum . Software Testing and Documentation and review of Business Requirements. Expertise in preparing Test Summary Reports, Test Cases and Test Scripts for manual testing based on the User Requirements, System Requirements documents and UAT. Knowledge and experience with the complete Software Development Life Cycle including requirements, design, and development and testing. Worked with Manual testing tools like HP ALM/Quality Center, IBM Clear Quest, Microsoft Visual studio 10.0, Microsoft Test Manager 2010/2011, TFS. Extensive experience with the testing of e-Commerce, Internet, Intranet and mobile applications. Proficient in Functional testing, Smoke testing, Regression testing, Integration testing, System testing, Multiple Interfaces Testing, Front end testing, Back end testing, UAT testing in a multi-tiered environment using Black Box and White-Box testing methods. Worked on keyword driven testing using Automation testing tools like QTP 8.2/9.0/10. Worked on scripting Test Script Language and VB Script. Expertise in Trizetto Products FACETS, Extensive work experience in HIPAA EDI transactions like 834I, 834O, 837, 835, 820, 270/271, 276/277 and 278, Expertise in working with ICD-10 Implementation Projects. Experience working on testing UI based applications. Ability to lead testing efforts with Business Analysts, Developers, Product owners, Customers and offshore QA testers. Extensive exposure in coordination between onsite-offshore team and defect management. Experiences in Mobile App testing in helping the Mobile QA testing in their efforts. Worked on various devices like Ipad, Mobile Devices, Android, Microsoft surface, Duo 11. Worked in various projects in Agile Methodology

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Mobile Tester / Test Analyst

Confidential is the eCommerce based consumer online Retail store for HP. HP Shopping HHO CCM Customer Contact Management Tool streamlines customer profiles and demographics for easier facilitation of HP sales agents. The application uses Telephone Order Management Interface TOMI , hp shopping's Call Center interface, to get pertinent data to enhance sales. GC Gift Cards project involved supporting the split payment, multiple payment cards and new product types and also integrating multiple applications which involve Broad Vision, Weblogic, SAP, ERP, Informatica and 3rd party vendors using the See Beyond e Gate software. The primary payment methods will be Credit Card, eFinance, PayPal and the secondary payment methods will be Gift Cards.

Responsibilities:

• Managed the planning, testing and delivery of Aloha Restaurant Applications. The customized client/server and web environments required the ability to strategize and plan major release cycles.
• Tested mobile Android, blackberry curve, Kyocera, LG Optimus, Samsung, iPhone, ipad through IVR Interactive Voice Response for activation through different web channels.
• Develop test plan, test cases in TFS
• Execute test cases on DEV, Test, Staging and Production environment capture test results in TFS provide feedback to Developers, Project Manager.
• Performed validation testing in various modules like Shopping cart , My Account , Shipping address
• Tested on POS terminal to run the EOD transaction
• Developed, maintained, and executed test plans, test cases, and test scripts utilizing business requirements, use cases, technical requirements, design documents and functional specific documents.
• Prepared QA testing estimates for business representatives, development, and project management based on project documentation, which includes business requirements and/or functional specifications provided estimates based on average test script creation and execution times.
• Involve from start the project of Mobile Application, application involved AWS as CLOUD, SQL, iOS and Android, third parties interface are Multi-listing, Facebook, Twitter, Prime as Lead application.
• Tested IVR Handset Activation and Payments Billing processes for Voice and Enabler data of different type of Cards Debit, Credit .
• All the above projects involved in Sprint planning, Sprint task breakdowns,
• Participated in Web Services testing using SOAP UI and generated XML scripts to validate
• Verified the quality of POS Terminal products to ensure the delivery of high quality solutions that meet or exceed customer expectations troubleshoot and verified hardware and software issues reported internally and externally from the field.
• Prepared automated scripts for Maintenance and Regression testing using UFT/QTP.
• Executed regression tests at each new build in UFT/QTP
• Enhanced UFT/QTP script using recovery scenarios for error handling.
• Performed back-end testing, validated and extracted data for the appropriate enhancements and WITs using SQL Server 2008.
• Performed Web Services testing using Soap UI Advanced REST Client validated the API Service Calls against the SQL Database
• Worked on and tested the online reservation website in English tested the website on mobile devices such as Apple, Android, Windows.
• Solid testing experience in both iOS, Android and Windows Platform.
• Experience in testing in different types of Android Phone, Android Tablet, iPhone and iPad.
• Using Microsoft Test Manager 2010 to write test cases through Team Foundation Server 2010.
• Experience in both Manual and Automated testing using Microsoft Test Manager.
• Experience in testing center and Lab center in Microsoft testing tool.
• Experience in using JIRA as bug Tracking Tool.
• Participated in cross functional reviews of requirement and design documents, design, develop and execute comprehensive test plans and scripts, and adhere to defined policies, procedures and processes.
• Performed Benchmark Testing hardware and Volume Testing on four POS Terminals simultaneously with different RAMs and GBs to test the performance of Aloha and Aloha Guest Manager then verified the results on Windows Spotlight.
• Conducted a team of QA's in Prague team reported with status reports, task accomplishments, issues ensured deliverables that is prepared to satisfy the project requirements.
• Executed automated test scripts onto AutoPilot and ensured the tests passed successfully for the appropriate WIT's and enhancements.

Environment: Windows, Microsoft SQL Server, MS Office, MS Visio, Microsoft Test Manager, TFS, Android, iOS, Android SDK, Device anywhere, emulator, ALM/Quality Center, UFT/QTP, SOAP UI, ETL etc.

Confidential

Sr. QA Tester/Functional Tester

Aviva provides Car, Home, Travel Health Insurance Life, Savings, Investments Pensions to customer in the UK and Norwich Union

Responsibilities:

• Responsible for writing and reviewing the Test Strategy and Test Plan for the project based on the Policy of the organization.
• Coordinated with the Project Managers and developers regarding the test documents.
• Involved in Integration Testing, responsible for planning and implementing at the particular timeframe.
• Generated various reports from Quality Center.
• Responsible for creating test folders and wrote test cases.
• Provided production support for the various projects - data change testing, code change testing.
• Responsible for the test summary for the production issues.
• Responsible for the Mobile device testing, Android iOS Testing, Web services Testing, Analyzing Test plans, which detailed the testing scope, strategy, test requirements, test report and necessary resources.
• Tested different group protection products and pensions Life Assurance benefit/Group Income Protection modules including Underwriting rules for quotations, calculation of free benefit limit, Loadings tables, Policies on Risk.
• Involved in preparing the Automation Design document, identifying the test cases to be automated for Regression Testing using QTP.
• Conducted Functionality testing during various phases of the application using QTP.
• Developed data driven test scripts through Automated testing tool. QTP
• Worked with Web methods team to test the flow of physician data end to end and communicated about the defects that are caused due to web methods and can be fixable on web methods side.
• Created the test plans, test reports documentation.
• Responsible for generating the traceability matrix.
• Facilitated defects meeting by providing the defects and overall metrics of the testing.
• Worked with different teams to Perform End to End testing manually.
• Responsible for UAT testing, creating user logins in training environment, assigning the test cases for the users for the testing.
• Responsible in developing Test Cases with Quality Center using it as a Test Management Tool.
• Performed manual testing to check on major functionality of UI.
• Performed testing on different platforms like Windows, Web and Touch.
• Regression testing for every modification in the application and new builds using QTP.
• Performed database testing using SQL queries to pull data from different tables.
• Planned and executed Back-End and conversion testing using numerous SQL Queries to verity the dataflow from the Siebel database and responsible for testing the newly created tables.
• Tested the functionality of the Event, Programs, sessions, attendees and Activities and Expenses within the project limitations.
• Performed Regression, System, Front end, back end, negative, positive and User Acceptance Testing.
• Involved in the Unit, integration and regression testing of modifications made to the existing programs.
• Responsible for checking tasks and stories, writing defects in Microsoft visual studio.
• Experience on creating queries for projects, writing test cases, linking stories to test cases and tracking resolved bugs in Microsoft Test Manager MTM or TFS
• Experience in writing test scripts using Microsoft Test Professional.
• Performed data driven testing using parameterization and 'record and playback/run'.
• Performed keyword driven testing using functions for regression testing.
• Responsible for writing new test scripts and updating existing test scripts in QTP.
• Involved in defect review meetings with development and SME teams.
• Used Quality Center for managing the test cases and test scripts.
• Organized and managed all phases of the software testing process, including planning tests, executing tests and tracking defects.

Environment: Windows 7, Ipad, Iphone, Android, Toad oracle 9.7.2, ALM/Quality center, clear quest, Microsoft Visual studio, Microsoft Test Manager, .net,.net, HTML, Microsoft visual C 2008, versionone

Confidential

QA Tester/ ETL Tester

Impact - Impact is an integrated, online securities transaction processing system that offers what is arguably the industry's most comprehensive support for fixed-income trading and processing. The Impact System provides leading global financial institutions with trade capture and processing, as well as settlement and clearing functions for domestic and foreign fixed-income instruments, including extensive support for mortgage backed securities. Impact is also a multi-currency and multi-entity system that provides real-time position and balance information, as well as detailed accounting, financing, and repo functionality. Worked with customers such as JP Morgan, Barclays and Bank of America.Knowledge of Mortgage Loan Origination process.

Responsibilities:

• Analyzed business requirements, system requirements, data mapping requirement specifications, and responsible for documenting functional requirements and supplementary requirements in Quality Center 9.0
• Involved in developing detailed test plan, test cases and test scripts using Quality Center for Functional and Regression Testing.
• Performed Black-box testing, White-box testing, System Testing, Data Integrity Testing, Sanity, Regression and end-end testing
• Experience in ETL Data Warehousing, database testing using Ab Initio for ETL process.
• Created test plans and performed unit testing for the Ab Initio graphs
• Worked with ETL group for understanding Ab Initio graphs for dimensions and facts.
• Developed and involved in both Manual Testing and Automation Test scripts based on Use cases developed.
• Performed Web Services testing using Soap UI Advanced REST Client validated the API Service Calls against the SQL Database
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Solid testing experience in working with SQL Stored Procedures, triggers, views and worked with performance tuning of complex SQL queries.
• Used T-SQL for Querying the SQL Server database for data validation and data conditioning Experienced in data analysis using SQL, PL/SQL and many other queries based applications.
• Experienced in writing test cases, test scripts, test plans and execution of test cases reporting and documenting the test results using Mercury Quality Center.
• Tested Complex ETL Mappings and Sessions based on business user requirements and business rules to load data from source flat files and RDBMS tables to target tables.
• Written several complex SQL queries for validating Cognos Reports.
• Tested several stored procedures.
• Tested the ETL process for both before data validation and after data validation process. Tested the messages published by ETL tool and data loaded into various databases
• Experience in creating UNIX scripts for file transfer and file manipulation.
• Worked with Testing Data Extraction, Transformation and Loading ETL .
• Involved in testing data mapping and conversion in a server based data warehouse.
• Tested Catalog in Impromptu Administrator to create Reports
• Worked with business team to test the reports developed in Cognos
• Reported operations sum and average, intersection, etc.
• Tested whether the reports developed in Cognos are as per company standards.
• Used Quality Center to track and report system defects
• Involved in testing the XML files and checked whether data is parsed and loaded to staging tables.

Environment: DB2, Java, Cognos, SQL, SQL Server 2000/2005, Teradata, UNIX, Shell Scripting, WINSQL, Ultra edit, Rumba UNIX Display, Quality Center 8.2, QTP, SOAP UI etc.

Confidential

QA Tester/ Facets Tester

WellPoint delivers a number of leading health benefit solutions through a broad portfolio of integrated health care plans. A software for Health Care unit is developed, which is used by Clinical Analyst to update day-to-day activities of patient who has admitted in the hospital for treatment. And the information for both sides is updated i.e. a doctor visiting a patient and the follow up information of the doctor. This application is used in Hospitals

Responsibilities:

• Assisted in writing and reviewing Test Management Plan for HIPAA 5010 Front End Edits Project
• Helped EDI Business to update Test Requirements and Test Logic for Medicare/Medicaid Claim Edits 837I P in System Integration Test SIT , as needed.
• Provided guidance on writing Test Cases, preparing Test Data, and executing Test Cases for Smoke Test, System Integration Test, Regression Test, and User Acceptance Test UAT
• Created approx 400 Test Cases for 50 Medicare/Medicaid Edits for End-to-End testing.
• Tested Edit logics through iLink Blue web portal, and verified in Test Harness Tool.
• Converted CCF files to XML as necessary to test the Edits Logic.
• Validate System Test Results in FACETS front end and backend Sybase Database with extensive use of SQL queries
• Provide FACETS test extracts to both internal and external vendors through FTP
• Created daily and weekly Defect and Testing Status Reports from HP QC 10.0 and reported to Project Manager, and to Business as needed
• Helped Developers troubleshoot and fix the defects as needed.
• Performed Rate Quote check according to Medicaid Policy and verified if the system prompts proper response for the customers who are not qualified for Medicaid program.
• Facilitated defect resolution meetings between Test Analysts and Developers, and communicated message across the team.
• Helped business to write UAT Test Cases for 837 I P Regular and Crossover Scenarios.
• Imported UAT Test Cases to HP QC 10.0 and helped business to execute Test Cases.
• Ensured EDI 5010 837P/I transaction files with ICD-9 codes must be loaded to the applicable claims system
• Ensured current EDI 278 business validation rules applicable to ICD-9 codes
• Coordinated with the offshore team to convert 4010 claims to 5010 using Felix tool.
• Coordinated claims dropping and loading to Test Environment in FACETS 4.71.
• Provided support and Executed UAT Test Cases in FACETS 4.71 for 837 Crossover and Regular I P claims.
• Checked claims status in EDIFECS Transaction Management and assisted business with error reports as needed
• Helped to organize and update diverse project related documents in Microsoft's enterprise content management system 'Sharepoint'

Environment: Facets, HP QC, EDIFECS, 5010 Test Harness, UltraEdit, XML MS Office Project, Visio, Outlook

Confidential

QA / Test Analyst

The company's principal businesses, Mortgage Loans, Fixed income, Personal Financial Services and Wholesale Banking, offer a comprehensive array of innovative financial solutions to 20 million customers. It has different products like ATM transactions, Checking cards, Savings account and Credit cards. This was web enables online transaction like online banking accounts, auto loans, etc. It has multi tier architecture, which was developed by C , Java, and Oracle. Worked in a application called Mosaic Teller which is a Client Server Based Application involves in functional, System and regression testing. Testing the functionality of application through Front-end to Back-end for the client transactions.

Responsibilities:

• Actively Participated in reviewing use case, Business Rules Documents and the Technical Specification.
• Conducted the Functional, System, Integration, Regression, performance, UAT and Smoke Tests of the Web application. Escalation of critical problem/issues during testing and reporting them in Clear quest.
• Setting up Lab environment for the Testing team by installing the Automation tools, setting up the Application on the different machines for UAT Testing. Training the users in the Lab Environment for Testing the Application.
• Experienced in setting up the Disaster recovery Testing Environment and developed the Test Planning for the Disaster recovery.
• Varies faces of Application has been tested manually Black Box Testing .
• Actively participated in designing test plans, test cases and test scripts.
• Involved in tracking the defects and analyzing there severity.
• Performing smoke test for all the releases and verifying the fixes and closing them.
• Actively participated with the users during user acceptance testing.
• Involved in creating Test Reports throughout all the faces of test effort.
• Detailed test plans and test cases have been designed to verify all the client transactions from front end to back end.
• Involved in Estimating Time Efforts based on test plans and business requirements.

Environment: Windows NT/XP, VB.NET and Test Director 8.0, Quick Test Professional QTP , C , Java, Mainframes, Oracle, HTML, XML, Web Sphere, WASD, Java script, VB

Confidential

QA Analyst

Confidential is one the leading insurance companies. It provides the auto quotes for the customers with policies processing. Personal Liability included with your AUTO insurance policy, protects you and relatives who are part of your auto if you're legally liable for injuries to other people either on or off your property, or if you cause damage to anyone else's property. The MetLife has different modules, for which I have involved in QA Testing, such as Claims, AUTO, HOME, Longtermcare, DuPont, Claims, and liability, Utbattelle, Property and Casualty.

Responsibilities:

• Rational Unified Process RUP is a generic business process for object-oriented software engineering. Using this tool whole life cycle of the application was defined from Requirements to Production Implementation.
• Prepared test scripts for the automation of the product using a web based application-testing tool called TSL Language using Win Runner.
• Performed load and stress testing using Load runner.
• Conducted Functionality, Security, End to End, Performance Testing.
• Defining the standard templates and Process development to get the Quality Product to- the Organization. Implemented Waterfall SDLC in the Organization.
• Conducted the Functional, System, Integration, Regression, performance, UAT and Smoke Tests of the Web application. Developed Designed Test plan for testing life cycle of Application using Test director.
• Developed test scripts for Functional, Regression and data driven tests using Win Runner.
• Executed test scripts using Win Runner, analyzed the results reported bugs in Tracker.

Environment: Windows 98/NT, SQL Server, DB2, Java, Java script, CORBA, XML, Java Beans, Win Runner, Test Director, Clear Case, Clear Quest, RUP, Requisite pro, Web sphere Unix

Confidential

QA Analyst

Fleet Boston Financial is the seventh-largest financial holding company in the United States, with assets of 190 billion. The company's principal businesses, Mortgage Loans, Fixed income, Personal Financial Services and Wholesale Banking, offer a comprehensive array of innovative financial solutions to 20 million customers. It has different products like ATM transactions, Checking cards, Savings account and Credit cards. This was web enables online transaction like online banking accounts, auto loans, etc. It has multi tier architecture, which was developed by C , Java, and Oracle.

Roles Responsibilities:

• Developed Test plans like Master detail test plan using the company Standards. Implemented the SDLC for the testing life cycle and followed the Standards process in the application, which meet SEI standards.
• Conducted the Functional, System, Integration, Regression, performance, UAT and Smoke Tests of the Web application. Escalation of critical problem/issues during testing and reporting them in Clear quest.
• Setting up Lab environment for the Testing team by installing the Automation tools, setting up the Application on the different machines for UAT Testing. Training the users in the Lab Environment for Testing the Application.
• Experienced in setting up the Disaster recovery Testing Environment and developed the Test Planning for the Disaster recovery.
• Peer review of the documents like Test plan and test scripts developed by the Team.
• Developed test cases for the front end, which communicates with middle tier developed by C for tracking of management financial day to day transactions in Win runner at the time of Regression and Pre production Testing.
• Switched from Manual Testing to Automation process using Win runner, Load Runner.
• Tested the application for the online banking system, fixed income, Market trade bonds both selling and buying, retrieving the data of the customer, the transactions done at the ATM.
• Performed back end testing using SQL queries.
• Performed Functionality and Security testing of the User authentication and resetting the passwords using the admin forms developed in C.

Environment: C , Java, Oracle, HTML, XML, Web Sphere, WASD, Java script, Unix Solaris , Windows NT, iPlanet, PVCS Tracker, Win runner 6.5, Load runner 6.5, VB, Test Director

Confidential

QA Tester

Confidential Corporate office located in Deerfield, IL, part of the 100-year-old Walgreen Co. offers Pharmacy Benefits Management, mail service pharmacy, specialty pharmacy, and, in select areas, home care services. WHI programs are tailored to the needs of their corporate clients, which include health plans, employer groups, union groups, government entities, third-party administrators, and coalitions. Project is all about to make some enhancements to core Billing and Payments module in PBM System Pharmacy Benefits Management System

Responsibilities:

• Reviewed and analyzed functional requirement specifications, workflow documents, and Use Cases.
• Performed System Testing, Integration Testing, Functional and Regression Testing.
• In this project, MyWHI.com PBM Pharmacy Benefits Management was customized to accommodate specific business requirements.
• Created Data Driven Tests to validate test scenario with different sets of data using parameterization.
• Closely worked with the Business Analyst, Developers and UI team to resolve the requirement issues, deployment issues, change management etc., during the course of the QA testing and actively participated in Review meetings and walkthroughs.
• Interacted with developers in resolving the defects found in the application during testing.
• Working closely with team members to ensure status and schedules are communicated
• Extensively performed manual testing activities using Quality Center.
• Participate in peer reviews of functional specification, application previews, and test plans/test cases.
• Create and execute SQL queries to fetch data from Oracle database to validate Data.
• Developed automated test scripts for regression testing, based on the requirement documents, using Quick Test Professional.
• Conducted functional testing by inserting Standard checkpoints and synchronization points in test scripts using Quick Test Professional.
• Interacted with business analysts and developers to resolve the technical issues so as to meet the client's requirement for a better quality software product.

Environment: HP Quality Center, Oracle, TOAD, HTML, XML, Windows.

Confidential

Manual Tester

Confidential is a Broadband Activation Assignment and Inventory Services , an OSS application under Network is in the business of identifying and delivering supply chain solutions at the lowest total cost to our customers by leveraging our engineering, systems, design, and consulting expertise. It performs capacity inventory management, provisioning allocation algorithms and automated activation functionalities for Broadband Services offered in Verizon.

Responsibilities:

• Reviewed the Project Requirements Specifications with Business and Development teams.
• Attended Technical Design meetings to understand in depth of the application.
• Assisted in developing QA Test Plan to meet the project requirements specifications.
• Developed Functional Test Scenarios and Procedures to meet the project requirements.
• Reviewed Test Scenarios Procedures with Business System Analyst to make sure all the requirements are covered.
• Closely worked with the Development Team, to understand the system logic, and problems solving
• Wrote test cases manually using MS Excel.
• Developed a Test case template for writing the test cases.
• Performed System Test, Unit Test, Functional Test and Regression Test.
• Used QTP for testing System's GUI, Functionality, Verifications and Validations
• Used QTP Data Driven test to populate data through Call center.
• Did EIM verification, testing and debugging and User Acceptance Test.
• Validated the Templates and Coordinated with the Siebel Systems for UI enhancement.
• Tracked Bugs using Call Center Service Request and reported bugs to the assigned configurator.
• Worked closely with the configurators in fixing the bugs and did Regression testing.
• Extensive use of SQL queries to perform transaction testing
• Ran Test Cases, Analyzed Results, And Created Reports.

Environment: Quick Test Pro, HTML, Quality Center, TOAD, Assignment Manager, Workflow Manager

SKILLS/TOOLS:

• Methodologies: Agile, Waterfall Model
• Testing Tools: Test Director and Microsoft Test Manager 2010, TFS, Visual Studio, UFT/QTP, Quality Center
• Bug Reporting Tools: Quality Center, JIRA, Bugzero, Bugzilla and MS Excel
• Other Tools: MS Visio, MS Office, MS Project, Outlook
• Mobile OS: Windows Mobile OS, Android, Blackberry OS, IOS
• Mobile Devices: Iphone, Ipad, HTC, Samsung android devices, Blackberry, Windows phone
• Languages: Java, SQL, HTML
• Databases: Oracle, MS Access, MS SQL Server 2005 and DB2.
• Database Tools: TOAD, SQL DBX
• Version Control: Visual SourceSafe, Clear Case.
• Operating System: Windows 2000/XP/2003/2007, UNIX, DOS, Android, iOS
• Browsers: Internet Explorer, Netscape Navigator, Mozilla Firefox