QA Analyst Resume Profile MA - Hire IT People

SUMMARY OF QUALIFICATIONS

10 years of professional computer / IT / electronics systems experience.
Thorough knowledge of computer system architecture.
Experienced PC builder with working A knowledge including equipment research.
Strong PC / LAN and TCP/IP networking theory.
Highly qualified in troubleshooting computer equipment.
Over seven years of current informal and formal IT and computer equipment training.
Experienced with user and computer account management at various levels of access in Active Directory and Microsoft Exchange.
Very experienced in providing technical support and communicating with end-users and vendors.
Experienced with installing physical network hardware, including cabling infrastructure.
Proficient with configuring printers, routers, and other networking components.
Skilled and capable Editor and Technical Writer.
Excellent technical and professional writing skills for drafting proposals, manuals, reports, HTML-based knowledge-base articles, bid requests, as well as creating various graphs and charts.
Technical phone, chat, and email support for Windows and Mac PCs in a call center environment.
Proficient with configuring most Firewalls and Anti-virus programs for network access.
Proficient with configuring file sharing and security and modifying file permissions.

TECHNICAL RELEVANT SKILLS

Computer Hardware	Full desktop construction, installation, and repair, knowledge of individual desktop components and computer system architecture, A knowledge, maintaining / repairing commercial copiers and printers
Computer Software	Visual Studios, Notepad , Active Directory, MS Exchange, PC monitoring software, ticket tracking software, various CD-burning and image and video editing software Photoshop CS5, Gimp, MS Expression Encoder , all common web browsers, most common anti-virus / anti-spyware / firewall products, game development software, and more
Administrative tools	MS Word, Excel, Powerpoint, Outlook, Project, Visio, Google Docs, Windows Live
Operating systems	Windows XP, Vista, 7, Mac OS X 10.5, 10.6, 10.7
Communications Remote Software	Skype, TeamViewer, WebEx, Bomgar, UltraVNC, PC Anywhere, Ammyy
Backup / Imaging	Acronis, Norton Ghost, Dropbox, Carbonite
Character attributes	Attentive to detail, thorough, very focused, strong visual learner, learn fast by example, strong interpersonal communication skills, informal teaching and public speaking experience, work well with others, critical and creative thought process, strong troubleshooting background

EMPLOYMENT HISTORY

Confidential	Editor / Tier 2 Technical Customer Support Rep	Confidential
Confidential	Management Analyst I - QA	Confidential
Confidential	Game Simulation Programming Student	Confidential
Confidential	Field Service Technician	Confidential
Confidential	Telephony IT Technician	Confidential
Confidential	Telecommunications Technician	Confidential
Confidential	Electronics Technician II Contract	Confidential
Confidential	Electronics Technician II	Confidential
Confidential	Satellite Wideband Communications Technician	Confidential