Summary

• Accomplished Management - level IT professional with 12 year's experience 5 years in Management/leadership role. Effective in leveraging technology to meet corporate business needs thereby achieving dramatic improvements in productivity.
• Subject-Matter Expertise: Commercial DevOps / Software Configuration Management, Web Mobile Project Management, Build / Release Engineering, Software Quality Assurance, all phases of the software development life cycle

Key Strengths

• Strategic Business Planning Client Relationship Management
• Project Management/Leadership Cross-functional Leadership
• Team Building Management Strong Technical Skills
• Vendor Negotiation Management Productivity Process Improvement

PROFESSIONAL EXPERIENCE

Confidential

Manager - Software Configuration Management Commercial I.S. Digital Marketing Services

• Senior SCM Manager position reporting to the IS Director, responsible for the Configuration Management and Deployment Teams supporting marketing and product websites and mobile iOS applications. Project Management: Development, DBA, and QA resource coordination. Build/deployment management, development access and source control administration. Developed and implemented information technology solutions, overall IT continuous process improvement, vendor management, and cross brand development coordination.
• Managed iOS/Android native Mobile Application projects: Requirements specifications, track dev and QA tasks, Configuration Management, Build/Release, iOS Android certs/provisioning profiles, SME/implementation of enterprise-wide Mobile Standards Processes
• Managed Mobile Device Management Mobile Iron SaaS system administration: requirements specifications, system configuration, user/device profiles, mobile app access, end-user support, vendor/developer support
• Managed Skura/Agnitio Closed Loop Marketing CLM mobile solution: Requirements specifications, RFPs, candidate selections, digital sales aid project management, technical/functional administration of backend, end-user support
• Implement and manage development/source control/build release SOPs improving cross-brand/cross-functional web app development
• Spearheaded Team Foundation Server TFS Project: custom build/deployment, SQA TFS Lab Manager, defect/task/requirement tracking, website migration project across 140 internal and external marketing websites, SME for marketing web app software configuration management
• Spearhead Source code acquisition project across140 internal and external product-related websites, where the organization had no possession of it's intellectual property previously
• Managed BDM Reporting Dashboard web application National Sales Team hierarchical/cross-brand sales metric reporting
• Coordinate infrastructure: IIS, DNS, Exchange SQL configuration for .NET Web Applications
• Managed SharePoint Content-Managed Website Migration Project - design, functional specs, implementation, integration with TFS, Powershell deployments
• Negotiate/manage off-shore web-hosting engagements
• Managed KANA Response SaaS system high-volume email management system, KANA upgrades, and support KANA help desk tickets
• Managed Akamai Web Application Acceleration for consumer-facing websites
• Implement/Manage/Support - developer training: Team Foundation Server TFS, TFS source control, and Allergan development/coding standards
• Managed relationships with vendors
• Managed Direct Reports: TFS Admin, Build Release Engineer, Systems Analysts

Confidential

• Lead - Build/Release Engineer Configuration Management role reporting to Director of Software Development, supporting cross-team relationships between Development, Sales/Marketing, Client Relations, and Technical Support departments. Responsible for retail updates and corporate configuration for all flavors of financial planning and needs analysis software tools.
• Provided strategic leadership managed deployment analysis and process improvement.
• Liaising with development and corporate clients in a Business Analyst role. Manage/track/advise custom corporate requirements configurations of Back Room Technician / and echoWealth / financial planning and needs analysis software.
• Managed entire monthly update process for Back Room Technician software: content authoring, engine code updates, menu edits, search features, online updates, licensing functionality, digital signatures, deployment, and quality assurance.
• Manage all custom corporate configurations of Back Room Technician software: requirements gathering, custom content authoring, corporate branding including graphics design/editing, and other pertinent configuration issues, and complete quality assurance of corporate software versions.
• Developed/maintained Installshield projects for both legacy Back Room Technician software and next generation echoWealth web/desktop software.
• Design test scripts for manual and automated testing of retail and corporate versions of Back Room Technician software.
• Tier III Technical Support: primary advisor to Back Room Technician Technical Support staff Tiers I II: training, documenting resolution of issue tickets.
• Development: NUnit test stubs, automated QA scripts, development of several VB/batch file/MS Office proprietary tools used to build/deploy Back Room Technician software.
• Author and maintain all Back Room Technician software help documents Robohelp

Confidential

• Senior Quality Assurance Engineer Senior QA role reporting to the Manager of Software Quality Assurance, supporting the Image Team responsible for development and QA of all images intended for Gateway retail computers. Responsible for automating Gateway manual testing processes.
• Complete image testing: full functionality/compatibility testing for third party software shipped on Gateway/EMachines systems: Norton Internet Security, McAfee Security Software, CD/DVD burning/playback software, additional Microsoft software, games, digital imaging software, various brands of recovery software. Evaluation of third party software for the purposes of providing input on performance and compatibility for the possible inclusion on future Gateway/EMachines computer systems. Developed comprehensive test scripts for aforementioned 3rd party software.
• Primary advisor on automated test tools: TestTrack Pro, Mercury QuickTest, Rational Robot, and defect tracking tools
• Manage relationships with preferred vendors primarily Google and Microsoft.

Confidential

• Jr. Software Engineer Software/Build/Release engineering role reporting to Lead Software Developer, supporting the Development Team. Responsible for all builds of UCOS / software and intermediate level development.
• Managed all UCOS builds/releases: develop/maintain Installshield projects/scripts, provide quality assurance and detailed build documentation for all builds, create media, and manage delivery of new builds/upgrades to customers.
• Managing compatibility between UCOS installation and 3rd party utilities: Rainbow dongle services, ObjectStore database services, etc.
• QA of UCOS software: manual and automated regression testing, testing documentation
• Author release notes for all builds, archive builds
• Responsible for setting up all new developer and build machines.
• Visual SourceSafe Administrator managed permission levels, code-check-ins, branching/merging.

Other Professional Experience

Confidential

Manage Change Control process for all intended development efforts, coordinate weekly release cycle, coordinate disaster recovery environment, source code administration promotion, code-freezes, branching/merging, and managing deployments, QA, and rollbacks if necessary.

Confidential

Full regression testing manual and automated of web applications developed for customers Sharingway, Scan Health Care . Defect tracking tool Admin, VSS Admin, Technical Support.

Confidential

Advisor/Implementer transforming a pencil and paper company to a fully automated small business design via QuickBooks software. Designed, developed, implemented, and maintained company website including online shopping cart. Spearheaded several online marketing campaigns.

TOols/competencies

MS Team System Team Foundation Server 2005-2012, Visual Studio, Team Foundation Server, MobileIron MDM, MarkMonitor DNS, iTunes Connect, Google Play, Skura/Veeva/Agnition CLM, Xcode, MonoDevelop/Xamarin, FlashBuilder, Mobile Iron MDM, SKURA and Agnitio digital sales aids presentations, Visual SourceSafe, MSDeploy, MSBuild, VS2010 Test Lab Manager, Sharepoint, SQL, IIS, CruiseControl .NET and other open-source build tools, well versed in various source control tools, a variety of QA automation tools, defect tracking tools, Rational suite, MSI, Installshield, variety of OS including Unix experience, RoboHelp, Akamai Web Acceleration, KANA Response high-volume email response tool, Zinc Maps regulatory submission tool, Release Engineering tools Ipswitch FTP Pro, Directory Toolkit for Windows, programming language familiarity: C, C, Pascal, Perl, VB, Java, Ada.