SUMMARY OF QUALIFICATIONS

Ten years of experience in Information Technology, very diverse experience and skilled in Quality Assurance Analyst software testing processes. Verifies and validate testing of requirements for Client Server, Mainframe, and Web based applications using Manual testing techniques and Automation tools. Financial Securities web-based applications . Also, credit card accounts call center 1 year .

WORK EXPERIENCE

Confidenital

IT QA Advanced Analyst Contract

• Project was in testing a new system implementation of testing a web-based application for the SBLA Securities Lending Based Automation group, department of Private Banking Technologies. Testing was on a third-party CTOS web application created by Wipro Gallagher Solution to provide automated processes for the underwriters within the teams of CLT Centralized Lending Team and CRS Credit Risk Support .
• Currently CLT and CRS must login to four different applications to obtain data needed to set up a securities based loan. The users are servicing 150 domestic markets and will expand to Global Markets in Europe, Paris, Asia, and Switzerland.
• Primary responsibility was to create and update test scripts based on requirements. Execute the test steps and manage defects discovered during testing. Validate and verified updates to a multitude of agile requirement changes to the SBLA Securities Based Lending Automation application. Validate end to end and user acceptance processing.
• Software Life Cycles Agile and Waterfall
• Testing Tools Quality Center 11.0 Test Plan, Test Lab, and Defects
• Databases Microsoft SQL 2010. Experienced to the level of creating join statements. SharePoint.
• Test Methods decision tables, state transition. Creating and execution of scripts Step in and out and/or test case stories .
• Levels of Testing - full system end to end , regression, smoke, and UAT.
• Testing Different Types of Applications web based multiple screens , third party COTS web-based .
• Testing Different Types of Software Languages JavaScript, Html, and Xml.
• Operation Systems Windows 7.
• Browsers Internet Explorer 8.
• Desktop Virtualization Remote Connect 4.0, Odyssey Client, and RSA Token

Confidenital

IT QA/Testing Analyst Contract

• Project was in testing a new system implementation of testing a web-based claims management administrative application for auto, billing, commercial, and personal areas of business. Testing of the setup process for adding property casualty claims and payment processes. Guidewire system software for the insurance industry was the platform being used by State Auto.
• Primary responsibility was to create and update test scripts based on requirements. Execute the test steps and manage defects discovered during testing. Validate and verified updates to a multitude of agile requirement changes to the Guidewire application. Validate claims payments types of payment processed, single payee, multiple payee, reserves vs exposures, check processing
• Software Life Cycles Agile and Waterfall
• Testing Tools Quality Center 11.0 Test Plan, Test Lab, and Defects
• Databases Microsoft SQL 2010. Experienced to the level of creating join statements. SharePoint.
• Test Methods decision tables, state transition. Creating and execution of scripts Step in and out and/or test case stories .
• Levels of Testing - full system end to end , regression, smoke
• Testing Different Types of Applications web based multiple screens , property and casualty claims COTS web-based .
• Testing Different Types of Software Languages Asp.net, Html, and JavaScript.
• Operation Systems Windows 7.
• Browsers Internet Explorer and Mozilla Foxfire.
• Desktop Virtualization - Cytrix

Confidenital

IT QA/Testing Analyst Contract

• A wholly owned subsidiary of Marsh McLennan Companies, the global HR consulting firms provide analysis and services regarding health benefits and investment to companies sized from small up to large. Web-based testing of HR health benefit insurance applications used by small to Mid-market sized companies.
• Maintenance testing of requirement changes to a web-based to create web pages and the objects created by the administrative tool.
• Software Life Cycles Agile and Waterfall
• Testing Tools Quality Center 10.0 Test Plan, Test Lab, and Defects . Also import/export to excel, call to test, reporting, and requirements traceability. Software Test Strategy Documents and Risk Analysis.
• Databases Oracle 10g. Experienced to the level of creating join statements.
• Test Methods decision tables, equivalence partition. Creating and execution of scripts Step in and out and/or test case stories .
• Levels of Testing - full system end to end , regression, smoke, maintenance. Multiple 2 projects.
• Testing Different Types of Applications web based multiple screens , web server.
• Testing Different Types of Software Languages Asp.net, Html, JavaScript, and Xml.
• Operation Systems Windows 7.
• Browsers Internet Explorer and Mozilla Foxfire.
• Desktop Virtualization RSA Token

Confidenital

QA/QC Analyst Contract

• Project was in end-of-line audit verification specific to MIPPA and PDP Employer products. Validate the quality of the product per requirements specified by the client.
• Satisfied compliance requirements of clause listed in the ISO 9001:2008 Quality Management Systems.
• Testing Tools Adobe PDF
• Databases SharePoint, Microsoft SQL 2008.
• Test Methods ISO 9001:2008 Quality Management Systems.
• Operation Systems Windows XP.
• Browsers Internet Explorer.

Confidenital

Sr. IT QA/Testing Analyst Contract

• Project was in end to end testing of the RP Studio Rollout Phase II. Auto bills were to produce in RP 11.3 allowing them to also be PolicyPro compliant
• Validated and verified billing form templates new business, renewals, reinstatements, and cancellations . Testing the exclusive and/or shared program modules for print output. Collaborated with Business Analyst and Developers. Verified billing transactions bill document reformatting, amounts, schedules, recipients, check processing, electronic funds transfer processing .
• Software Life Cycles Waterfall
• Testing Tools DevDoc Progressive test tool similar to Quality Center 9.2 Test Plan, Test Lab, and Defects .
• Databases Oracle 9i.
• Test Methods Verified and Validated requirement changes to billing template forms Microsoft office document
• Levels of Testing - full system end to end and regression.
• Testing Different Types of Applications web based, billing interface server.
• Testing Different Types of Software Languages Asp.net, Cobol jcl , Html, and JavaScript.
• Operation Systems Windows XP.
• Browsers Internet Explorer.

Confidenital

IT QA/Testing Analyst

• Projects were testing Workers Compensation health claim management system. Existing maintenance requirements changes and a new system implementation.
• Task focused on New System Implementation of a client-side application. Primary duties were focused on creating and execution of scripts Step in and out and/or test case stories .
• Also validated and verified data conversion and mapping of client data from additional acquired businesses 2 others to the existing Avizent system.
• Database testing of web-based application against Microsoft Server 2005. Validate claims payment transactions types of payment processed, single payee, multiple payee, reserves vs exposures, check processing
• Collaborated with the programmer who created the statements that extract, transform, and load data from the database of other purchased companies to the database of Avizent.
• Software Life Cycles Agile and Waterfall
• Testing Tools Microsoft Excel spreadsheets experience in Test Plan, Test Lab . Gemini and Microsoft visual studio 2008 defect management .
• Databases Microsoft SQL 2005. Experienced to the level of creating join statements. SharePoint.
• Test Methods decision tables, equivalence partition, state transition. Creating and execution of scripts Step in and out and/or test case stories .
• Levels of Testing - full system end to end , integration, regression, smoke, user acceptance alpha testing responsible for training and updating.
• Testing Different Types of Applications client server, web based, Desktop applications multiple screens , workers compensation claims web-based ,
• Testing Different Types of Software Languages Asp.net, C , Html, JavaScript, and Xml.
• Operation Systems Windows XP.
• Browsers Internet Explorer.
• Desktop Virtualization Cytrix.

Confidenital

Account Manager CSR

• Resolve issues about cardholder questions and complaints. Responds to telephone inquiries and concerns regarding credit card billing errors, disputed transactions, misapplied or incorrect payments, and etc. Utilized authority to satisfy the cardholder by making reasonable decisions such as making refunds, canceling accounts, and waiving fees.
• Demonstrated time management skill and very competent customer service engagement for up to 150 calls daily. Successful in cultural diversity.
• Achieved in core competencies, corporate growth, and incentives.

Confidenital

IT QA/Testing Analyst

Property Department

• Responsible for quality assurance of test planning and test execution for the Legacy 3-tier policy management front-end application for client and back-end mainframe AS/400 property systems.
• Projects were is requirement updates to the existing maintenance system. Worked on crucial projects requiring complex analysis and knowledge of system. Assigned multiple 2 to 3 projects within a Release 6 week cycle. Testing of exclusive and/or shared program modules for specific Business Rules.
• Provided maintenance support for extensive types of issues discovered in production. Also production defect SLA management
• Other types of projects were web-based and network printer testing. And off-shore collaboration
• Projects software enhancements sized at less than 60 development hours.
• Very broad experience testing front-end client applications C , and web based, Java, .Net and back-end mainframe servers COBOL . Verified billing transactions amounts, schedules, recipients, check processing, electronic fund transfers processing .
• Software Life Cycles Waterfall
• Testing Tools Quality Center 8.2 Test Plan, Test Lab, and Defects . Software Test Strategy Documents and Risk Analysis.
• Databases Oracle, and Microstrategy 7. Experienced to the level of creating join statements.
• Test Methods decision tables, equivalence partition, state transition. Creating and execution of scripts Step in and out and/or test case stories .
• Levels of Testing - full system end to end , regression, and smoke.
• Testing Different Types of Applications mainframe back-end batch processing jcl, menus, libraries, and Job commands , front-client server, middle tier, web based, network printing. Desktop applications multiple screens .
• Testing Different Types of Software Languages Asp.net, Cobol jcl , C , Html, Java, and JavaScript.
• Operation Systems Windows XP.
• Browsers Internet Explorer.
• Desktop Virtualization IMS.
• Auto Department 5/2000 12/2002
• Initial task responsibilities focused on New System Implementation of a client-side application and back-end mainframe server.
• Testing phases focused on regression testing, system testing end to end , and smoke testing. Projects software enhancements sized at less than 60 development hours.
• Worked in a team environment room with other QA Analyst.
• Responsibility then transitioned to working on maintenance testing for the newly implemented system.
• Assigned multiple 2 to 3 projects within a Release 6 week cycle. Testing of exclusive and/or shared program modules for specific Business Rules.
• Automation testing using QTP 6.5 on web-based .Net agency system. Verified billing amounts, schedules, recipients, check, electronic fund transfers .
• Software Life Cycles Waterfall
• Testing Tools Quality Center 8.2 Test Plan, Test Lab, and Defects . Software Test Strategy Documents and Risk Analysis.
• Databases Oracle 8i. Experienced to the level of creating join statements. Microsoft Access.
• Test Methods decision tables and/or equivalence partition. Creating and execution of scripts Step in and out and/or test case stories .
• Levels of Testing - full system, integration, regression, smoke, and performance QTP 6.5 .
• Testing Different Types of Applications mainframe back-end batch processing jcl, menus, libraries, and Job commands and front-end client server. Desktop applications multiple screens .
• Testing Different Types of Software Languages Cobol jcl , C , and Java.
• Operation Systems Windows 2000, then Windows XP.
• Browsers Internet Explorer.
• Desktop Virtualization IMS

Commercial Insurance

Confidenital

• Provided auditing services regarding insurance coverage by line of business.
• Completed final audit reviews of policies based on policy dates and changes.
• Worked with underwriters when needed for clarification of data.
• Maintained expert knowledge of Commercial Lines rules and classifications.

Customer Service Representative

• Responsible for data accuracy and data quality for new business, renewals, endorsement requests, cancellations and other insurance transactions.
• Responsible for immediate resolution of data quality issues such as data transfer and underwriting discrepancies to minimize bottlenecks in policy processing.
• Provided initial research on policy discrepancies and provided this data to underwriters when further research was warranted.
• Provided technical support to agents.
• Addressed policy setup issues from agents/underwriters.

General Utility Clerk

Responsible for maintaining the policy files.