Summary of Qualifications

• More than five years of information technology experience working with global teams in financial services, telecommunications, and computer gaming industries.
• Deep understanding of business requirements and testing methodology, with extensive experience developing test strategies, preparing test plans, writing test scenarios and test reports for both manual and automation testing.
• Strong knowledge of and experience with various stages of software development life cycle SDLC .
• Highly process oriented and attentive to detail willingly accept challenges and enjoy delving into the intricacies of technical issues to drive workable solutions.
• Enjoy working within team environment, participating in functional decomposition analysis with business analysts and subject matter experts SME , and training college grads and new employees to ensure solid understanding of their roles.

PROFESSIONAL EXPERIENCE

QUALITY ASSURANCE ANALYST

Confidential

• Joined technical team tasked with multiyear, 6M global project for Chase Wealth Management Division that encompasses sweeping changes in handling of retail-brokerage and bank-managed investment account statements.
• Projected outcomes of the project include consolidation and streamlining of complex/multipage statements statement consistency across all accounts reduced mailing costs establishment of an end-to-end operational control environment creation of a groundbreaking model for client statements and dramatic improvements to customer experience.

Tools/Environment: ALM 11.0, SQL Explorer 3.6.1, Sybase, IE 7/8, OneView, SharePoint

• Work closely with various business units, IT development, project management and other support staff on testing timelines, deliverables, status updates and other essential project information.
• Perform extensive data mining of 44 information sources to find right test data for various scenarios. Write SQL scripts to validate and report any issues with data load.
• Review, clarify and correct functional specification documents create test plans and testing scripts perform system, integration and regression testing log and report defects. Identify most important test scenarios for inclusion in regression test folders.
• Participate in knowledge transfer sessions with business analysts and application developers regarding various business requirements documents related to the project.

TECHNICAL ANALYST- CONSULTANT

Confidential

Performed key role on technical project that redesigned and transformed Verizon' mission-critical Automated Customer Support System ACSS from a desktop to web-based application. Improved functionality and support to call center and outsourced vendor representatives handling customer service, data, technical support, telesales, as well as service to federal, national and other B2B channels.

Tools/Environment: Quality Center, SQL Developer, Oracle, IE 7/8, SharePoint.

• Involved in test planning, test preparation, requirements analysis, data analysis and test case preparation. Performed system, integration, regression and compatibility testing.
• Participated in business analysis and architecture design during joint application development sessions along with business analysts, architects, developers and project managers.
• Wrote detailed functional test plans to ensure system changes worked properly, existing processes remained unaffected, and user needs were met. Created scripts for training all internal users on new system changes.
• Lead the team in all maintenance releases, sent regular status reports to upper management ensured all production checkouts were done smoothly.
• Involved in multisystem interaction analysis to identify and resolve application integration issues.
• Analyzed application core functionality and identified test cases for regression suite.
• Extensively used quality center for test planning, test cases writing, defect reporting and overall test management
• Cross trained system testing and automation teams at various geographical locations and supported users during user acceptance testing.

QA ANALYST

Confidential

• Worked on multiple applications surrounding variety of credit bureau services, including Inquiry, Opt Out Load, Corp Account Load, Billing, Oracle Business Intelligence dashboard, and Access Services. Served as lead on various projects and managed team of six. Involved in Functional, Integration, System and Regression Testing. Proactively identified need for and successfully accomplished automation of Oracle Business Intelligence dashboard, which reduced regression testing time from 10 hours to approximately 20 minutes. Assumed active role in training new hires and mentoring testing team. Gained experience in designing and building automation frameworks and scripts. Performed automated testing of Organizational Management System.

Tools/Environment: Ruby, Watir 2.0, Eclipse, UNIX, JIRA, SQL Server, Oracle 11g, Perl, Ruby and Shell Programming

• Involved in setting up production dates and performing production checkouts.
• Participated in project meetings with business analysts, developers and project managers.
• Worked closely with developers in defining problems and implementing solutions. Coordinating with QA team and developers to prioritize and rectify defects.
• Conducted weekly QA meetings to review work accomplishments and plan for coming week.
• Represented testing team while interacting with development teams to develop the test scripts and facilitate implementation of test strategies.
• Planned and lead training of the new hires. Supported and mentored testing teams in resolving and coordinating testing decisions.
• Wrote and executed test scripts in accordance with requirements document.
• Ensured applications adhered to FCRA, GLBA and state-specific rules when returning information to the customers.

QA ANALYST

Confidential

Participated in front-end testing of an online gaming application. Analyzed functional requirements document. Developed and executed comprehensive test cases for all functionality and UI elements. Carried out GUI, functionality, integration and regression testing. Collaborated with team lead and developers.

Tools/Environment: Quality Center, MS Excel, MS Word