PROFESSIONAL SUMMARY

• Effectively worked with Onshore and Offshore teams.
• Over 8 years of experience inIT Industry include3 years of experience
• Experience in creation of Custom Objects, Custom Fields, Field Dependencies, Custom Tabs, Page Components, Custom Reports and Dashboard.
• Expertize in applying Sharing Rules, Handling Page Layouts, Search Layouts, Related List and Defining Field Dependencies to control the user's access to different data.
• Implemented Formula Fields, Validation Rules, Workflow Rules, Workflow Approvals.
• Hands on experience in creating and maintaining user profiles.
• Proficient with gathering, analyzing and documenting requirements for SalesForce.com and support of Salesforce CRM end users.
• Good exposure to both agile scrum and Waterfall methodologies. Good experience with Object Oriented
• Proficient with all phases of Software Development Life Cycle SDLC .
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL EXPERIENCE

• Salesforce:Visual force, Apex Classes, ApexTriggers, Apex design Patterns,
• SOQL, Data integration, Workflowsand Approval process, Formula
• Magic, Fields Sets, Force.com IDE
• Programming Languages: SOQL, Apex, Visual force, force.com IDE, JavaScript, HTML, J2EE, Microsoft.Net
• Software/Databases: Oracle 9/10, SQL Server 2000/5, MS Visio,
• Operating Systems: UNIX Sun , Windows XP/7
• Servers: Web sphere Application Server, Apache, IIS, Web services
• Defect Reporting: QC, JIRA, Test Director 7.6, QC, Silk Central
• Testing Tools: Quality Center, JMeter, QTP, SOAP UI, Silk Test, XML, Load Runner
• Industries: Taxation, IS-Retail, Credit Card, Insurance, Healthcare, Retail, Banking
• Methodologies: SDLC, Agile, Waterfall, SOA.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator/Dev

• Presently working as Admin/developer on Corporation for National and Community Service IT Modernization project located at MD.
• Day to day basis my responsibilities included:
• Reviewed and updated requirements with BA and Business client.
• Involved in created and updated reports, dashboards and business related documents.
• As Per business needs-Setup Apps, Objects, Page layouts, Related lists, Tabs, Roles, Profiles, Formula fields, Validation rules, Workflow rules, Approval process Successfully.
• Created Custom Report types, custom reports and Dashboards for stakeholders review in the Organization.
• Manage users, roles, profiles and groups
• Used Conga composer for generating reports
• Created Apex Controllers and classes.
• Created Visual Force pages and components
• Technologies:SalesForce.com Platform, Apex, Dataloader, Ms office,Soql, Change set. 508 compliance, Agile scrum,Apex

Confidential

Salesforce Administrator/Dev

• Gathered and documented requirements from Business Clients.
• Created and updated reports, dashboards and business related documents.
• Setup Apps, Objects, Page layouts, Related lists, Tabs, Roles, Profiles, Formula fields, Validation rules,Workflow rules, Approval process.
• Proficient with all phases of Software Development Life Cycle SDLC .
• Administered SalesForce users/profiles, set permissions, created and edited custom fields.
• Performed mass data imports/exports/deletions/upserts, created picklists, uploaded/removed campaign member
• Mentored 6 SalesForce users in these functions.
• Developed and updated Salesforce Visual Force Pages and APEX Code.
• Performed Deployment using change set.
• Implemented Formula Fields, Validation Rules, Workflow Rules, Workflow Approvals.
• Technologies:SalesForce.com Platform,Apex, SOQL,Visual force, Java script force.com IDE, Excel, Win7, Change set

Confidential

Salesforce Admin

• Worked on Healthcare clearing house and mobile Application atPNC sales .Largely Worked on PNC HCA and mobile application.
• Designed and Developed solutions based on functional, migration and integration requirements for SFDC platform.
• Developed prototypes on SFDC Technologies for Proof of Concept demo and for customer endorsement.
• Worked on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Created Custom Report types, custom reports and Dashboards for stakeholdersreview in the Organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response
• Worked on complex data migration projects using Data Loader tool and Informatica.Resolve customer service issues and skillfully manage complex customer service problems.
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
• Research, document, and escalate cases according to procedure.
• Technologies: Saleforce.com platform, Change set , Data Loader, HTML, Apex, Java Script, Workflow Approvals, Reports, Dashboards, Custom Objects Tabs, SOAP API, Informatica cloud, Email Services, Sandbox , Force.com Eclipse IDE Plug-in, Windows XP/7

Confidential

Jr. Salesforce Administrator

• Day to day basis my responsibilities included:
• Provide administration and support for Salesforce database.
• Manage users, roles, profiles and groups.
• Created and updated reports and dashboards.
• Performed functional testing, Tax verification for multiple Web services with SoapUI Application
• Administered Salesforce users/profiles.
• Experience in Creating and troubleshooting APEX Code and visual force pages.
• Mentored 6 Salesforce users as administrators.
• Answered customer requests that come from various channels like phone, online or chat

Technologies: Unix, SalesforceCRM , Excel, Apex, Visual force, Win7

Confidential

SQA

• Testing conversion of citi lock box to first data lock box.
• Created test plan, test scripts , test steps for individual lockbox based upon business requirements and processes.
• Performed functional testing for preparation of test batches, Scanning test decks on scanners OPEX3600/7200
• Performed manual testing for reach step of lockbox testing.
• Performed functional, regression and end to end testing for each box.
• Performed UAT with 10-15 users on each lockbox.
• Scaled the scripts to 250 Vusers and provided key metrics to the management.
• Created and executed scenarios in LR-CONTROLLER, and analyzed the results using LR-ANALYZER.
• Created Vuser scripts, parameterized and correlated scripts in LR-VUGEN.
• Worked on Performance test plan.
• Presented accurate and timely reports to the management.
• Verified traceability of Test Conditions to Test Cases
• Provided Test Estimates for various phases of the project
• Regression automation scripts on QTP 8.0 with VB Script
• Mentored and coordinated 10 off-shore resources
• Performed Backend testing using SQL
• Used Quality Center for executing test cases and bug tracking.

Technologies:WinXP/7,Wausau Application, QTP 8, Server2003, Loadrunner 10.x, Oracle10i,

Java, Junit, Web Sphere, Toad

Confidential

Team Lead

• Prepared test plan, test strategy for testing scenarios for the GCIRB Project. This Project is dedicated to merger of couple of banks with BOA.
• Responsible for prepared test plan detailing the entire testing process from the PFS, BRD
• Responsible for Providing Daily and weekly status report to Project Manager and Management team.
• Prepared and Developed Mock-ups according to the Business requirements.
• Created the test plan according to the Business Requirement document in the Quality Center QC 10 .
• Performed UAT Testing activities for Checkout and Inventory related functionalities of K G Application.
• Created and executed Test Scripts using QTP and Selenium.
• Created test plan, test cases for cross browser and OS testing for mobileApp.
• Responsible for Creating defects in the Quality center and follow up with developers on fixing the issues logged.
• Involved in white box and black box testing on KYCS MCD integration.
• Performed data integrity testing using SQL
• Performed Functional and Regression testing using RFT.
• Successfully conducted UAT with 15 users.
• Created Automated scripts for functional and regression testing.
• Performed and maintained defects through Jira.
• Mentored offshore team of 10.
• Created and updated Shell scripts for testing purposes

Technologies: XP/7, Test Director, RFT, UNIX, Java, MS office 2007, Tom cat, Oracle10g, SQL developer, Jira.

Confidential

SQA

• Cigna is a Healthcare with worldwide operations. Helping people lead healthier, more secure lives.Largely worked on regression testing of HIPAA and PPO claims. Also worked as a senior QA Engineer to test and verify the functionality of the ESN EDI services Network transaction system consisting of EDI TCP/IP server and EDI Client.
• ESN EDI services Network is a real-time transaction system in which Medical eligibility / Claim Status / referral etc. inquiry is done in real time using CBP Comprehensive Batch Processing .
• CBP Comprehensive Batch Processing is the batch process for submitting medical claims from providers to Data Clearing house eg: WebMD and in turn claims are manipulated and translated data as per payers requirements are sent to the providers.
• Verified the functionality of the EDI TCP/IP server with the help of EDI client tool.
• Created and updated test plan after reviewing requirement
• Interacted with the developers on application bugs
• Involved in data driven testing on X12 EDI format
• Performed integration and system testing
• Involved in creating Test plan and Test cases from the Functional Requirements
• Performed data integrity testing using T-SQL.
• Populated Test Data into Test Database.
• Technologies: Windows XP, QTP 9.1, QC, Agile, EDI TCP/IP 837/835, X12, Exceed, SQL Server2005.

Confidential

SQA

• Nielsen offers an integrated suite of market information gathered from a wide range of sources. Presently working as SQA for testing the company's new AnswersQC portal developed in dot net Env.
• Interacted with Business people and prepared BRD document
• Created test plan, test cases and executed them successfully
• Performed Manual and smoke testing on the Application.
• Performed integration, system and UAT testing
• Used LD to perform stress and volume testing on the application.
• Created and updated Shell scripts in test Technologies for batch run.
• Extracted data from daily data packages using Perl and transformed the fields and Loaded on to Oracle Test database
• Mentored offshore team of 3.
• Involved in validation of data using T-SQL.
• Technologies: XP, MS Office 2007,Visual studio 8,c ,LoadRunner 9.X, SQL Server2005, UNIX, Oracle 9i,Perl.

Confidential

SQA

• Sears.com is an ecommerce site being used by the customers on the internet to purchase items such as clothing, home improvement items, toys, flowers, gift cards etc. This site serves as the Online Store for the Sears Company netting close to 40 of the total sales for Sears Retail Chain. The site has several internal as well as external interfaces like Email Marketing, Vendors, Vendor Management System VMS , PM-Price Management System, POS-Point of Sale, RIM-Retail Inventory Management, OCA-Online Customer Application, and OMS- Order Management System.
• Secondly I was also involved in process validation for SAP SD Module. Where I had to analyze and review the behavior of different phases as per the documentation.
• Performed functionality testing for pricing module.
• Involved in preparing a test plan detailing the entire procedures followed before actual system Testing.
• Analyzed the requirements for the application modules and prepared detailed test scenarios and test cases.
• Performed Manual and Automated testing.
• Involved in Functional, and Security testing.
• Created Inquiries for Pricing for testing purposes.
• Created invoices for pricing and validated with invoices from production.
• Conducted System testing for each phase of the application.
• Used QC for Defect Reporting.
• Technologies: SAP SD Pricing ECC 6.0, Oracle 9i. PL/SQL, QTP9.2, Quality Center 9.X, Vendor Management System, Waterfall

Confidential

Team Lead

• Prepared test plan, test strategy for testing scenarios for the global eDistrib portal. This Application is used for sending sensitive data through export control to other counties.
• Prepared and updated test plan from BRD And Requirements.
• Perform Functional, system, Integration and Regression testing on the application.
• Create Regression test set and identify test scripts for Regression testing.
• Involved in white box and black box testing on eDistrib portal
• Performed data integrity testing using SQL
• Created and updated QTP scripts for frontend and backend testing
• Used QC for defect tracking
• Wrote and executed Test scripts/Test Cases using Junit framework.
• Created Scripts for functional and regression testing.
• Mentored offshore team of 10.

Technologies: XP, QTP 9.1, Test Director, Unix, Java, MS Office2000/ 2007, Oracle9i,SQL developer, websphere.

Confidential

Team lead/SQA

• Phoenix Life Insurance Company is a trusted provider of Life Insurance, Annuity and Investment products and services for the affluent and high net worth. Managed the project Life Illustrations that includes products Term, UL, and VUL
• Develop automated test scripts for Build Verification using Silk.
• Perform Functional, GUI, UAT and Integration testing on the application.
• Create Regression test set and identify test scripts for Regression testing.
• Perform White box and black box testing on Life Illustrations Apps
• Performed Validation for premium and coverage for Life Illustrations Apps.
• Performed Functional and Regression testing.
• perform stress and volume testing using SP
• Created Scripts for functional and regression testing.
• Mentored offshore team of 10-15.
• Involved in validation of data in backend testing.
• Technologies: Windows 2000/XP/Unix Sun , SAS8.2, SilkTest 7.5, Oracle 8i, Toad, SQL server 2000, Silk Performer, PL/SQL.

Confidential

Senior Quality Assurance tester

• First data makes it possible for businesses and customers to move money and information with convenience, efficiency and security. Presently working on Maintenance of AMA web based client/server application.
• Analyzed the requirements for the application modules and prepared test data and test cases.
• Performed data integrity testing using SQL.
• Interacted with the developers on application bugs
• Performed Manual and Automated testing.
• Performed integration and system testing
• Involved in creating Test plan and Test cases from the Functional Requirements
• Used Silk Central for Defect Reporting.
• Export Test Case reporting into the Harvest
• Involved data Validation testing using SQL.
• Created scripts in silkTest for functional and regression testing.
• Technologies: Windows 2000/XP/UNIX Sun , SilkTest, SilkCentral, SQL, PL/SQL, Toad, Oracle 8i.