SUMMARY:

• A forward thinking, capable and committed test engineer with a proven ability to meet agreed deadlines, co-ordinate work and work to defined testing methodologies within a structured environment. Focused on any task at hand and able to utilize existing test knowledge and experiences to come up with practical solutions and alternatives to testing processes. Having leadership, negotiating and communicating skills and capable of providing authoritative guidance and advice to both in house and third party test teams.
• Over 8 years as a Senior software QA tester with full system development lifecycle, software test life cycle experience and good exposure of Agile scrum Methodology, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions and significant cost savings.
• Qualifications include seven years of QA software testing experience in Manual /Automation testing including two years of Sales Force CRM application testing Sales Cloud and Service Cloud
• Backed by strong credentials including Six Sigma Green Belt and advanced command of various HP Tools Quality Centre, Load Runner, and QTP ,
• Trained in Mobile application Testing.
• Have successfully worked on various projects on Banking, credit cards, credit rating.
• Expertise in Test Management and Bug Tracking tools like Quality Center.
• Experience across multiple types of testing i.e. user acceptance, system, integration.
• Experience of working on Business, Technical and Functional Requirements.
• Able to take preventative action when any risks become unacceptable.
• Understanding of different test approaches and techniques.
• Making sure that all testing plans comply with company guidelines, standards and regulations.
• Ability to lead offshore/onshore testing teams.
• Ability to quickly learn applications with minimal documentation
• Training new test team members
• Gained extensive work experience in software development methodologies like Agile, V-Model and Waterfall.
• Expertise in BPT, Hybrid, Keyword Driven, Data-Driven frameworks implementation using automation tool like HP Quick Test Professional.
• Involvement in all phases of the Software Test Life Cycle STLC
• Worked on Effort estimation, resource management, and risk assessment for each test cycle.
• Working and maintaining detail QA and Technical documentation.
• Strong communication and documentation skills written/verbal . Ability to communicate clearly and concisely.
• Experience in collaboration and coordination with developers and customers
• Self-Starter: ability to learn new tools and products quickly and work independently
• Traced requirements to test cases RTM -traceability matrix to ensure test coverage and conformance to business requirements.
• Experience in Data Validation and Data Manipulation by writing SQL queries.
• Thinks outside box, considers all available solutions before making a decision
• Detail oriented with strong analysis, process, problem solvingand critical thinking skills.
• Inquisitive and driven to understand the intersection of business processes and information technology systems.
• Ability to multi-task and manage evolving priorities. Ability to support multiple concurrent project responsibilities.
• Experience working for CMMi-level 5 organizations from requirements inception to production.
• Hands on experience in implementing QA methodologies on the basis of Quality standards like ISO, CMM levels
• Participated in System, SIT, and UATtesting while working on Ad Hoc projects with different cross functional team.
• Analyzed and reviewed Project Initiation Document PID , System Requirements Document SRD and System Requirements Specification SRS to ensure testability and identify discrepancies or errors in the functions, interface, data structure and performance of the system
• Expert in writing and executing Test Plans, Test Cases and Test Scripts from Requirements, Use Cases, Design Documents and other project documentation
• Ability to work in a dynamic and fast-paced environment with time-sensitive deadlines
• Quality to coach and mentor other QA Team/Engineers in writing good smart test cases defects, and application of quality principles
• Productive working knowledge of all Microsoft Office software products - including Microsoft Project, Visio, Word, Excel, PowerPoint, Project

SKILLS SUMMARY

Technology Skills:

PROFESSIONAL EXPERIENCE

Confidential

Role: Automation QA Test Lead

Project Overview: CIBC had launched a new product in market. This project involves the complete testing of TSYS system for the changes which were made because of the new product launch.

Environment: HP Quick Test Professional QTP , HP ALM/HP Quality Center QC , Agile, TSYS, VBScript, Windows XP

Responsibilities:

• Supervise a three-member software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards and customer specifications.
• Preparation /Review of test data, scenario and execution based on requirement documents and BRDs.
• Execution of test cases in Quality Center
• Team management and allocation of work.
• Developing and maintaining test methodology.
• Following up any outstanding open test risks / issues.
• Compiling test metrics for management.
• Identify test approaches that optimize the delivery schedule.
• Created and executed Test scripts in QTP.
• Testing of TANDEM.
• Transitioned software development efforts to a test-driven development process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
• Defined test entrance and exit criteria.
• Ensured the test activities and results support the functional and non-functional requirements and aretraceable to those requirements that used for automated tools
• Developed new procedures and standards.
• Suggested improvements to existing standards
• Assisted in implementation of QA standards and continual improvement activities
• Developed automated test scripts from manual test cases for Regression testing based on the requirement documents using QTP.
• Developed, documented, and executed manual tests
• Defined test entrance and exit criteria.
• Executed scripts from Test Lab and Test Cases in Quality Center QC , verified testing results against expected results and tracked defects
• Used Requirements Verification Traceability Matrix RVTM to map Requirements to Test Cases
• Identified gaps in Regression Test Suite after leading Gap Analysis Meeting with Business IT
• Prepared and communicated Daily/Weekly Status Reports to project team including system changes, issues, and potential impact analysis

Confidential

Role: QA Test Lead

Windows XP

Responsibilities:

• Analyzing the requirements, understanding of the business logic and acquiring sufficient domain knowledge required for the project, Test Strategy and Test execution plan preparation, High level Test Scenarios identification
• Performed system testing to ensure that the compiled software components of the applications adhered to project standards, performance criteria, and functional specifications.
• Managing risks for the project and apprising the internal stakeholders of all issues and concerns on a regular basis
• Creating, monitoring and delegating tasks to team, onshore / offshore coordination
• Understanding and scripting of the CRs Change request provided by the Business team.
• Performed System Testing /Regression testing
• Verification of statement generated for the cards.
• Validation of Integration between different systems.
• Preparation of data using QTP.
• Testing of TANDEM.
• Participated in requirements and design specification reviews and technical documentation reviews as essential to performed assigned duties
• Contributed to the entire software development life cycle from initial business requirements to deployment production support
• Worked with Product/Project Managers, business unit personnel, developers, technical personnel, end users, and others to develop test plans, test criteria, test cases, and acceptance criteria
• Defined application test criteria based on business requirements, system requirements, technical environment, and user business processes
• Responsible for automating test scripts and performing integration testing, performance testing, and functional testing

Confidential

Role: QA Test Analyst

Environment: HP Quality Center, Sales Force, Workbench. Apex Data loader, Waterfall Model

Responsibilities:

• Analyzing the requirements preparing test documentation for the same
• Involved in preparing and execution of Functional/Regression Test cases based on SRS/FS Functional Specification about particular feature /Change request Specification
• Bug tracking and reporting using HP QC
• Execution of Test Cases
• Review of Test Cases/Test Documents.
• Preparing Test Report
• Understanding configuration and functionality of different Salesforce AppExchange tools.
• Working with developer console to query SFDC objects for testing purpose.
• Testing of Lead Manangement,Contact Management and Accounts Managements
• Daily reporting to stakeholders
• Following up any outstanding open test risks / issues.

Confidential

Role: Test Analyst

Environment: HP Quality Center, Sales Force, Workbench. , ApexDataloader, Waterfall Model

Responsibilities:

• Preparing and executing the test scenarios and test cases.
• Understanding the business functionality of the application.
• Analyzing the Requirement and Design documents.
• Responsible for System testing and Defect Tracking.
• Testing of complete process of campaign management.
• Using Apex data loader to extract SFDC data for testing purpose.
• Designed, documented, and executed comprehensive Manual Automated test suites to validate new/changed functionalities within various applications from various Project Artifacts
• Re-evaluated the testing artifacts to adjust for new information, changing risks, shifting priorities and schedules, and communicated test results, issues and risks to team members
• Performed Functional, Regression, Smoke and User Acceptance Testing UAT to support project scope and quality goals

Confidential

Project Overview: CIBC has introduced mobile application for cards i.e all the transactions can be done by a simple mobile application on the device of the customer. The testing was performed on Chordiant application.

Role: QA Test Analyst

Environment: HP Quality Center, HP Load Runner, HP Quick Test Professional QTP , VBScript, Agile, Windows XP, Internet Explorer

Responsibilities:

• Understanding of the requirements provided by the Business team
• Design of test cases for the requirements
• Mapping of Requirements to Test Cases in Quality Center.
• Daily reporting to everyone concerned.
• Active Participation in Peer Review of the scenarios Scripts written as per the Documents Requirements.
• Execution of test cases.
• Defect analysis and follow-up with development team for the same.
• Preparation of documents with complete description of the system.
• Retesting of defects.
• Load Testing of application.
• Creation and execution of test scripts in QTP.
• Worked on Agile Methodology.
• Used Virtual User Generator to generate VuGen Scripts for web.
• Performed load tests with HP Load Runner and present performance statistics to application teams.
• Maintained Professional and Technical Knowledge by identifying and reviewing professional information sources periodicals, books, web sites and state-of-the-art practices
• Implemented advanced knowledge of Quickest Professionals QTP using VBScript when creating Reusable automation framework, descriptive programming, custom functions, user-defined functions, actions, global data-table, parameterization and regular expression

Confidential

Role: QA Test Analyst

Project Overview: Project Involves testing and verification of data converted from Citi cards which were taken over by CIBC on TSYS platform.

Testing involve verification of data, proper APR rates applied on new cards ,all transactions are getting loaded on card as per the requirement, proper statements are been generated, old transactions are loaded on card.

Environment: HP Quick Test Professional QTP , HP Quality Center, TSYS, V- Model

Responsibilities:

• Involved in requirement gathering and analysis.
• Preparing test bed for testing of TSYS
• Developed and executed functional test scenario based on requirement
• Review of Test results and updating the details to Client
• Defect Tracking defect Review, follow up with technology till closure.
• Performing Regression Testing
• Participating in team reviews to track Project Timeline.
• Offshore and Onshore activities co-ordination.
• Involved in active client interaction for the discussion on various issues.
• Execution of test cases.
• Testing of TANDEM.

Confidential

Role: Windows and Citrix Administrator

Responsibilities:

• OS installation.
• VMware server installation
• Citrix server installation and management.
• Publishing application on Citrix server
• Managed more than 200 servers.
• Patch installation on servers.
• Problem resolution for the tickets logged by customer.
• Project Overview: The project involves the management of windows server for the GE Fleet services which also involves Citrix server management and VMware Server Management.