Summary

• Over eight years of Information Technology experience with specialization in industry standard Software Quality Assurance and Testing using manual and automated testing.
• Worked for testing of various Web based, Windows based and Mainframe applications.
• Experience in writing Project Test Plan document for a number of projects.
• Comfortable with a fast paced environment in which deadlines can be tight and ever changing.
• Experienced for collaborating with the offshore outsourcing team during the development and support.
• Expert in Black Box, Integration, Functional, Regression, System and User Acceptance testing UAT
• Experience on working on both Agile and SDLC environment.
• Working extensively for gathering business and system requirements, creating test scenarios, collecting test data, accomplish testing and reporting defects.
• Skilled in the writing and enhancing automation test scripts using QTP features like checkpoints, synchronization points, and parameterization Data Driven Testing .
• Good practical working knowledge of UNIX and Windows.
• Experienced in Back-end testing using SQL queries on Oracle database on UNIX and Windows Environment.
• Experience for managing test cases using Quality Center, JIRA, Test Track Pro, JackTrack and Rational ClearQuest
• Worked for testing of CSR applications including the Interactive Voice Response IVR for call routing, customer information verification and pop-up of customer information t the appropriate call center representative's desktop.
• Self-motivated for organizing tasks t handle multiple jobs on individual and team environment.

TECHNICAL SKILLS

• Reporting Tools: Quality Center, SmartBear QAComplete, JackTrack, JIRA, ClearQuest
• Databases: Oracle, SQL, Oracle Siebel
• Web Technologies: .NET, Java JavaScript, XML, HTML, Business Logic, CTI Computer-Telephony Integration and IVR
• Operating System: Windows, UNIX
• Testing Tools: Quick Test Pro
• Other Applications: Crystal Reports, Microsoft Word, Excel, Access, Project, Visio, Mobile applications.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Quality Assurance Analyst

Environment: QTP, VB Script, Quality Center, SQL Server, Web Services, Agile/Scrum

• Working for testing web based application for the total life cycle for the Claims. Creating various types policies, Verifying policies, adding claims, assigning adjusters, verifying claims, adding special report, adjusting the claims and submit for the settlements Etc. .
• Involved in creating the Project Test Plan document including all the major information leading the overall strategy that the project will follow for testing the application and the products leading up t the completed application.
• Provided project manager the total hours for all four 4 QA involved in the project with the estimated hours for writing scenarios, test cases and execution of test cases including development of automations scripts for each user stories.
• Verified traceability of the test cases t requirements ensuring all requirements are t be tested.
• Facilitation for the scenarios review with the product owner, business analyst and the project manager t ensure testing of functional areas is complete, tracked and on schedule.
• Automating the tests using the VB Script and QTP.

Confidential

Sr. Quality Assurance Engineer

Environment: Unified Function Test/QTP, VB Script, AccuRev, Jira, Quality Center, SharePoint, SQL Server, Web Services, Agile/Scrum

• Involved in creating the Project Test Plan document including all the major information leading the overall strategy that the project will follow for testing the application and the products leading up t the completed application.
• Provided project manager the total hours for all four 4 QA involved in the project with the estimated hours for writing scenarios, test cases and execution of test cases including development of automations scripts for each user stories.
• Verified traceability of the test cases t requirements ensuring all requirements are t be tested.
• Facilitation for the scenarios review with the product owner, business analyst and the project manager t ensure testing of functional areas is complete, tracked and on schedule.
• Leading t write and execute Automated Test Scripts on Quick Test Pr and VBScript.
• Wrote massive number of QTP Test Scripts integrating the SQL scripts t implement the data int the screens of the Application under Test AUT .
• Wrote QTP codes t validate data received from the web services.
• Tested System Integration Testing SIT for cross checking of the data properties within the Integration layer with technical/business specification documents.
• Worked for data analyses using SQL queries on SQL Developer.
• Wrote and executed manual test cases and test scenarios.
• Worked with the Jira defect tracking tool t escalate the defect including the update, follow-up of the issue.
• Responsible for providing test status t Manager, Product Owner, Project Managers.
• Working on Agile/Scrum environment providing the work status on daily and weekly basis.

Confidential

Quality Assurance Test Engineer

Environment: HP Quality Center, Hyperion, SQL, Oracle, DB2, Agile/SCRUM, MS-Office, mainframe applications

• Working for Nationwide Insurance Company in Downtown Columbus, Ohi as a Test Analyst for testing of several personal-line insurance using Mainframe and web based applications for functional and system integration testing SIT . The application covers all segments of Web based, mainframe applications for property and casualty line of businesses for Nationwide Insurance covering the Quote, Application and Policy for auto, homeowners, dwelling fire, and RV and Umbrella coverage.
• Worked for developing the Project Test Plan document including all the information that lead t the overall approach that the project will follow during the testing the application.
• Worked for completing the task estimation in coordination with the other team members involved in the team and added their inputs based on their hours assigned.
• Working on Agile methodology with strict Agile/Scrum procedures and deadlines.
• Creating Automation and Manual test scripts for testing web based and client/server applications and mainframe applications etc.
• Worked for Project Management t streamline all Quality Assurance life cycle.
• Executed functional and regression testing for Web based and client/server applications.
• Used HP Quality Center t document and execute the test scripts and for the defect management.
• Solid functional and systems regression test experience.
• Provide the test status everyday during the daily SCRUM standup meeting.
• Perform tests t verify backend database changes and end t end validation using SQL
• Worked heavily on Oracle Hyperion t validate and extract data from backend data server.
• Testing included on Mainframe and web application for property and casualty line of businesses for Nationwide Insurance covering the Quote, Application and Policy for auto, homeowners, dwelling fire etc.

Confidential

Quality Assurance Test Engineer

Environment: HP Quality Center, QTP, TOAD, SQL, Siebel, Agile/SCRUM, MS-Office, .NET, CTI, IVR and mainframe applications

• Working t test Call Center applications based on client/server and web based applications integrated with the CTI Computer-Telephony Integration and IVR Integrated Voice Response . The Job include the analysis of user stories, writing test cases for total functionality of the application from IVR call routing t navigation call center application.
• Developed the Project Test Plan Document describing the project objectives and scopes and all the relevant information leading t the objectives of the project.
• Analyzing all the acceptance criteria documented in user stories.
• Worked for Project Management t streamline all Quality Assurance life cycle.
• Executed functional and regression testing for Web based and client/server applications.
• Used HP Quality Center t document and execute the test scripts and for the defect management.
• Testing of IVR for receiving the customer information through the user voice or input over the phone, routing t different application's interfaces based on users need. Tested IVR call routing for following:
• Route calls based on call data like Caller Id.
• Route calls based on information received from IVR like SSN, Contract Number.
• Route Calls based on database Lookups and customer status.
• Route calls based on Service Levels.
• One can Route Calls t Agents, Extensions, ACD Queues, RP etc
• Tested the IVR call routing based on PBX switch, Genesis CTI server and Oracle database based on customer's voice responded or input.
• Tested broad range of IVR activities and pop-up of customer information transferred t Customer Care Executives desktop and telephone system at the same time.
• Which enables CSR's t perform telephony functions.
• Testing of context sharing of user information from Oracle Siebel t Nationwide Financials 40 applications through a single platform application.
• Automated different application modules using VBScript in QTP.
• Created Several QTP Automated Test Scripts based on data driven and function modular framework.
• Automation tested for different application modules using the QTP Scripts.
• Defect management and provide the test status everyday during the daily SCRUM standup meeting.

Confidential

Sr. Test Engineer

Environment: HP Quality Center, JIRA, SharePoint, TOAD, SQL, Agile/SCRUM, MS-Office, Samson CSM , Oracle, Flex and Point of Sale POS , Mobile Applications

Tested applications which cover several components including IVR and customer service management systems. These applications will replace the currently being used applications on both call centers and retail stores. As a scrum tester, I have been working in fast paced agile sprint environment. Working for writing test cases based on the User Stories on both Business Process Testing BPT and Manual Test Cases in Quality Center.

Responsibilities

• Development of the Project Test Plan Document with the coordination of Project Manager t reflect the main objective of the testing project.
• Worked closely with the product owner, system integration analyst and scrum team t define success criteria, design and implement testing processes, procedures, repositories and reports.
• Worked on Agile/Scrum Environment
• Provide Daily status t the Scrum Team on Daily Scrum standup meeting.
• Tested Mobile Applications for Android and iOS
• Experience in developing test sets for web-based/client server Flex and Java applications.
• Experience in coordinating the efforts of local and offshore testers.
• Experience with Defect Management in JIRA and Quality center.
• Tested the IVR call routing for several services based on the customer's selection over the voice and input on the telephone.
• Tested broad range of IVR activities and pop-up of customer information transferred t Customer Care Executives desktop and telephone system at the same time.

Confidential

QA Test Engineer

Environment: HP Quality Center ver. 10 , QTP ver. 10 , Oracle ver. 10g , Excel, PHP, AJAX, JavaScript, SQL, Toad, Crystal Reports, Agile .NET and UNIX.

• First Data Corp. is one of the largest credit card Payment processing companies in the United States. I have worked for complete phases of Design, Build, Execute and Analyze for End t End Testing, Manual System Testing, Automated Functional Testing, Backend Testing and User Acceptance Testing UAT of various Web-based and client/server applications including back-end database. The whole development and testing are based on Agile Methodology.
• Expertise in planning and managing projects based on Agile/Scrum Methodology.
• Studied system requirements and interacted with Lead Developers and Business Analyst regarding requirements and enhanced functionality for documenting robust test plans.
• Designed and developed both automated and manual test case suites for system testing.
• Enhanced Test Scripts using QTP features like checkpoints, synchronization points, and parameterization.
• Conducted regression testing during various phases of the application using QTP
• Utilized QTP t perform data driven test scripts and worked with shared/per action based Object Repositories.
• Designed and implemented for function library and QTP scripting.
• Utilized QTP and the programming capabilities of VBScript t design and maintain large data driven automated scripts and robust functions used t perform regression testing of different modules of applications during product testing phase, which increased reusability, maintainability, and robustness
• Executed SQL queries against the database and conducted back end testing of the application.
• Used Quality Center for tracking bugs and bug reporting.
• Co-ordinate user acceptance testing UAT with business representatives t get sign-off on test cases/test results.

Confidential

QA Engineer

Environment: HP Quality Center, QuickTest Pro, Telegence CSM , Oracle, Excel, Java, SQL, JavaScript, XML, Crystal Report and UNIX

• Worked for Functional Testing, System Testing and User Acceptance Testing for above projects and job included:
• Involved in understanding of the business logic and acquiring application knowledge required for the project.
• Worked for manual testing of several mobile applications.
• Collaborated Use Case analyses, business requirements, system requirements and wireframes/User Experience Document UXD t create the test cases.
• Applied Test data t the test scenarios as per the requirement of business rules.
• Wrote numbers of testing scenarios matching the Business Requirements and System Requirements.
• Worked for System testing of applications that assembled contents from multiple sources for extracting value from the Service Oriented Architecture SOA t streamlined access t contents.
• Used several UNIX shell scripting for End-2-End testing and Data Verification and Validation.
• Performed Back-end testing using SQL in the Oracle environment
• Tested Order Management Tool OMT Portal application t ensure the quality functionality of Web-based ordering applications.
• Developed and enhanced automated test scripts using in Quick Test Pro.
• Completed Functional Testing and Data Driven Testing using the VBScripts on Quick Test Pro.
• Executed several UAT test cases before the deployment.
• Generated several reports using the Crystal Reports.
• Validated data with SQL statements in Oracle environment.
• Executed Several UNIX Shell Scripting on UNIX t validate core applications.

Confidential

QA Testing/Validation Engineer

Environment: Quality Center, JackTrack, Telegence CSM , MAF/MPS Billing, Exceed, Putty, Oracle, UNIX

• Worked for System Testing and End-2-End testing of various components of AMDOCS Billing system. The responsibilities included:
• Worked for testing and validating various scenarios on Telegence CSM by creating varieties of BANs and Subscribers Arrear Bans, Group level subscribers, Ban Level Subscribers, Individual Subscribers .
• Changing Price Plans, creating adjustments, making payments, changing and upgrading price plans.
• Requested usage from Tech Support for running the MAF/MPS and billings and analyzed the billing activities as per the requirement.
• Worked for validating various service order codes SOCs for subscribers.
• Worked for validating the log files of various run-time activities.
• Ran FBF daemon jobs during the bill running and analyzed the logs for bill handler jobs.
• Worked on Defects merges and ECR Emergency Change Request .
• Worked for closing several defects assigned after fixing them.
• Ran Several SQL Scripts in Oracle t execute several test cases and closing the defects.
• Worked for End-2-End Testing of various telecom applications in UNIX and Windows environment.
• Worked for regression testing of several test cases.
• Created test plan, created test cases, test calendars and test data.
• Executed test cases, test interfaces, table changes or new system functionality.
• Retest fixes and assist in other testing tasks and initiatives as needed.
• Opened defect issues that include business impact of errors.
• Provided regular testing statuses t the team lead.

Confidential

QA Testing Engineer

Environment: Test Director Quality Center, Samson CSM, Golden, Reflection, Oracle, UNIX, and XML, .NET environment, Java and Mobile applications.

• Worked for System Testing of T-Mobile applications developed in .Net environment using C , VB and C . Worked als for testing of various Handset Operating Systems and Applications. My job and responsibilities are described below.
• Created and executed the test cases.
• Checked the Coverage area for both Pre-paid and Post-paid mobile service, collected BAN Profiles and added subscribers.
• Handset and accessories selection and added t the shopping cart.
• Tested several Mobile Operating Systems and applications including Palm OS, Widows Mobile, Blackberry and Symbian OS and several internal applications.
• Verified specific SOCs for specific handsets.
• Selection of Individual and BAN level subscribers Price Plans and verified corresponding minimum and maximum available subscribers and activating the Subscribers.
• Retrieved the shopping cart from Point of Sale POS and checked out with different modes of payments included cash, credit/debit card, check and gift cards .
• All the web-based applications were based on HTML, JavaScript, XML and VBScripts and applications that assembled contents from multiple sources for extracting value from the Service Oriented Architecture SOA t streamlined access t contents.
• Changed Price Plans, SOCs, performed Handset upgrades
• Tested several mobile applications.
• Verified all these activities from the AMDOCS CSM and Oracle database.

Confidential

QA/Validation Engineer

Environment: Test Director Quality Center, Samson CSM, MAF/MPS Billing, Golden, Reflection, Oracle, UNIX, and HTML.

• Worked for End-2-End Testing, Functional testing and Back-end testing of AMDOCS Billing System and Account Receivables. My job responsibilities are described below.
• Created and executed test cases for End-2-End testing and system testing based on test plans, technical specifications, release notes and design documents.
• Used AMDOCS CSM t create several BAN profiles and activated multiple Individual and Ban Level Subscribers.
• Used Usage for MAF/MPF for many subscribers of different billing cycles.
• Created entries running Guiding and Rating t create entries.
• Worked with Executed test cases and opened defects in Test Director for Quality Center.
• Performed Back End Testing using SQL queries in ORACLE backend database.
• Reported daily progress reports t all testing team t coordinate the testing efforts.
• Performed comprehensive reliability, functional and distributed-functional and regression with Golden and Toad for manipulating ORACLE databases using SQL Commands.
• Executed UNIX commands t run UNIX applications in REFLECTION Telnet application.
• Tested Database Integrity by writing and executing SQL Queries and generating reports based on their results.

Confidential

QA Tester

Environment: Test Director, MS SQL Server, Linux, Java, J2EE, XML, SQL and HTML.

• Worked for testing of various modules of Customer Service Management CSM , billing, A/R for Amdocs Ensemble and several web applications and client/server applications.
• Prepared and executed test cases based on technical specifications and design documents.
• Developed Test Strategies, Test Plans and Test Cases for AMDOCS CSM, Billing and A/R module.
• System Testing, Back End, Front end Testing, Integration Testing and Regression Testing.
• Performed comprehensive System and regression testing of Web-based applications developed in JAVA, HTML and XML.
• Testing of different AMDOCS modules of CSM and billing.
• Created Several Test Data t execute Test Cases and evaluate the result.
• Performed Back End Testing using SQL queries.