Summary

• Six Sigma Green Belt. Extensive experience as Director, Test Manager, Project Manager, QA Manager, Vendor Compliance, Risk Management, Infrastructure, CAPA, Complaint Handling, SAP Modules QM, MM, PP, HR, PLM,PI , Validation/ CSV, Extensive Quality/Compliance/Regulatory and Testing Management manual and automated experience for the Health Care, Pharmaceutical, Medical Device, P C Insurance and Telecommunications disciplines. Process Improvement skills utilizing ITIL, IEEE, and CMMI. Financial PeopleSoft, Hogan and McCormick Dodge.
• CMMS Software Blue Mountain
• Managed several Product Conversions
• 21 CFR Part 11 Specialist
• Risk Mgmt. Assessment and Mitigation Specialist
• Process Improvement Processes implemented for Healthcare/ Medical Device/Pharmaceutical within current Infrastructure.
• Product Lifecycle Management, Supply Chain Strategic, Tactical and Operational Medical Device and Pharmaceutical
• CATS and TrackWise Med Device Software
• IEEE Standards 730, 830, 1012, 1059, 1028,1044 1061 Training on each and utilization of Standards
• Hospital audit and workflow remediation.
• Mentoring of Hospital Administration Staff.
• Business Analysis for Risk and Requirements
• 8 years' experience with CDMS, CTMS and CPM
• HIPAA Compliance/Code Set Electronic
• EDI X12 Transaction Sets 270/271, ICD 9, 276/277/835/837HIPAA 5010, 4010, also EPIC EMR
• Extensive IT Test Management
• Testing Process Assessments UAT, Database, Functional, Integration Test, Test/Use Case Design, Web Testing, SOA, Open Source Software
• CMMI Levels 1, 2, 3
• Change Management Implementation Release Management
• FACETS, MMIS Medicaid
• HP Quality Center 9.0, 10.0, 11.0 ALM
• Vendor Management Qualifications
• Quality Mgmt/Test Plans, SOPs, Requirements
• GAP Analysis of Processes/Procedures
• Creation of Validation Master Plans
• Sarbanes Oxley
• LIMS, Systems and Lab Equipment, SAP Scripts
• Internal Audit of CAPA Records, SOP's,
• OQ/PQ/IQ procedures and Validation Revalidation,
• GAMP-4 5, ICH, GXP, GMP, GCP, GLP
• ISO 13485:2003, ISO 14971, TS 16949
• Design of Training Programs/Sr. Trainer
• Staff Development and Mentoring
• Compliance/Regulatory Training
• KPIs, HR Training Records Dev/Mgmt
• Validation/Revalidation Systems/Lab IQ/OQ/PQ
• SOP/SOW Preparation and Training
• Developed Internal Audit Plans
• Data Profiling Quality Stage
• JAD Leader, Storyboards, RAD, ITIL, Agile
• Insurance/Whole Life, Term Life, P C, Auto, Reinsurance
• Strategic planning, Tactical Execution
• Data Mgmt/Cleansing/Data Access Strategy
• Risk Management and Mitigation
• ERP Implementations and Testing SAP
• Outsourcing Management
• Vendor Procurement/Management/Auditing
• System Design/Integration/Implementation
• Database Migration Conversion and File Migration
• Change Management various tools
• Methodology SDLC Implementation
• Customized and COTS SDLC Methodologies
• Risk Management and Mitigation
• ERP Implementations and Testing SAP
• Outsourcing Management
• Vendor Procurement/Management/Auditing
• PeopleSoft Billing and Accounts Receivable
• Hogan Software and McCormick Dodge Software
• SAP Modules QM, MM, PP
• CAPA Design, Internal Audit of CAPA Records, SOP's
• Strategic planning, Tactical Execution
• Data Mgmt/Cleansing/Data Access Strategy
• Methodology SDLC Implementation
• Customized and COTS SDLC Methodologies
• Served on Drug Safety and Surveillance Task Force
• Developed KPI's KSI's to measure and define employee success.
• Complaints
• Designed and implemented Change Management Processes
• Regulatory 510 Preparation/Submissions for Pre Market Approval. CAPA Complaints
• Defect Review Mgmt and Chairman Defect Review Board

Technical Summary

• Life Sciences Medical Device: GAMP, GxP, SOPs, SLA's, SOW's, Test Plans, QA Plans, OQ/IQ/PQ, FDA 21 CFR Part 11, 50, 54, 56, 312, 314, 510, 812, 814 Compliance, 806, 820, Regulatory PMA 510 LIMS, FDA QSR Quality System Regulations , Compliance, GxP, cGMP and cGLP, Audits, SOPs, Clinical Trial Systems, HIPAA Compliance, Audit EDC records, IEEE, ISO 9001, ISO 13485, ISO 17025, TS 16949 Validation, IQ, OQ, PQ, CAPA, CMMS Software Blue Mountain
• Environments: Client-Server, PC XP, NT, 2000 , UNIX, .NETOS/2, and HP 9000, Mainframe IBM and HP, Sybase, Oracle, SQL Server
• Testing Tools: Quick Test Pro, E pic EMR, HP Quality Center 9.0,10.0 and 11.0, JIRA, Load Runner, Rational, Data Profiling Tools, SOAPUI, Tracker, FitNessee, Cucumber, TestHarness, Open Source Net Beans.
• Software: CATS, Track wise, Open Source, LIMS, Documentum, Business Works, Rally, Q E Query Tool, MS Access, ConVera, Epicentric, Rational Test Tools Requisite Pro, ClearCase, ClearQuest , Tracker, Crystal Reports, MS Office Tools, Microsoft Project, Visio, Case Tools, Database Tools, HP Mercury Quality Center Versions 9, 10 and 11.0 ALM , JIRA, Facets, Visual Studio, SAP QM/PP/MM, VMware Desktop, SharePoint, PeopleSoft, Hogan, McCormick Dodge, Risk Management Plans
• Methodologies: SSAE 16, SAS 88, 78, 70, Model Office, GAMP-4, GAMP -5, Sarbanes-Oxley, RUP, CMM, SUMMIT D, ISO, IEEE, customized SDLCs, PMBOK, V-Model, SAP, Agile Scrum and SOAPUI , Summit-D, ITIL, Storyboarding, Use Cases, Six Sigma Green Belt, SOA

PROFESSIONAL EXPERIENCE

Confidential

Sr. Quality Engineer for Zimmer

Leader of a team of 6 Quality Engineers for Preparation of CAPA's for FDA Audit

Responsibilities included:

• Review and preparation of all 175 CAPA's relative to received FDA 483's
• Extensive interaction with CAPA authors to enhance steps taken on Risk Identification/Mitigation
• Interaction with CAPA teams for the completion of Supporting Documentation, 5 Why's.
• Fishbone Diagrams and documentation of Risk Analysis
• Extensive review of Compliance with ISO 13485, 21 CFR Part 11 and 21 CFR Part 820
• Managed staff of 6 for this assignment

Confidential

• Engaged to Lead and Manage the Validation Execution of Watson LIMS Upgrade 7.4.2.
• Provided Day to Day Leadership of the Achievement of Project Deliverables and Milestones for
• Testing Activities For the Validation IQ, OQ and UAT of the LIMS Upgrade. Managed all Validation execution. Closely monitored GxP Compliance and 21 CFR Part 11 Annex 11 for IQ, OQ, PQ script execution.
• Worked with Users for creation of 156 Requirements
• Worked with users in the identification and mitigation of RISKS in the Requirements Document
• Authored System Project Plan, 2 Separate Master Test Plans, Traceability Matrix, Test Incident Reports Creation and Resolution and Re-execution ,Test Validation Summary Report, Project Summary Report
• Performed Risk Management Assessment and developed Risk Mitigation Plan
• Managed the creation of 200 Test Cases with over 4000 test Steps in the revised Biogen Idec format
• Extensive collaboration with Vendor Thermo Scientific during preparation, installation of the COTS Upgrade and Validation Execution.
• Analyzed created Validation Reports during execution for accuracy
• Responsible for Test Team resources Planned and Budgeted
• Maintained Documentation Repositories - SharePoint and myCIMS

Confidential

Quality Assurance/Test Manager

• Worked with users in the identification and mitigation of RISKS in the Requirements Document
• achievement of Project Deliverables and Milestones for the Enterprise Provider Testing Program.
• Engaged to Manage project execution and delivery, providing day-to-day Project leadership for the
• Worked with Users in refining Requirements
• Distilled and delivered relevant content for project Communication Plans
• Created Master Test Plan
• Responsible for Project Team resources planned and budgeted
• Analyzed created reports for acceptability
• Configured Program for Quality Center 11.0
• Created Dashboard Metrics
• Primary liaison between PMO and the IT Line of Business as it relates to the quality and testing.
• Liaise with Onshore/Offshore Personnel for Project status and metrics.
• Managed 7 resources on this assignment

Confidential

Sr. QA CAPA Consultant and Complaint Processor

• Strict adherence required to ISO 13485,21 CFR 820/806 and utilization of checklists
• Authored investigation reports Completed
• Reviewed and assessed patient medical records for pertinent complaint information
• Received product complaint information and made decisions regarding entry into the complaint database and whether to consider for MDR reporting
• Reviewed complaint files and closed as appropriate
• Responsible for processing new Complaints and reviewing Complaints for remediation.
• As time permitted worked with the Complaints.
• Focused on the CMMS Software utilized for Work Order Mgmt, Inventory Control and System Integration with CATS Software.
• Focused on the Production, Packaging and Distribution use of the Products as related to Field failures documented in Complaints and CAPAs.
• Audited Supply Chain for Manufacturing of 2 Spinal Products
• Enforced Change Management process for required CATS Software total of 30 Change Management Requests
• Member of CRB, Compliant with GAMP-5.
• Prepared documentation for defining Corrective and Preventative actions
• Audited non-compliant complaints and Medical Device reports and correction of related CAPA's. Primary focus on Root Cause Analysis and managing the investigations. Created excel Auditing spreadsheets. documented salient information for correction and providing corrections. All corrections were compliant with regulatory standards. Performed Trend Analysis on 20 manufacturing complaints and utilized the 5 Why's, Decision Tables and Fish Bone Diagrams for presentation of facts.
• Worked with users in the identification and mitigation of RISKS in the Requirements Document
• Performed GAP analysis on the CAPAs prior to audit. Items considered were the relationship to the Warning Letters and the Observations, content of the DHR, DMR and the documentation for GDP. Recommended and implemented Process Improvement Processes. CATS Software.
• Extensive work as a Systems Analyst in this project.
• Responsible for site CAPA Program. Included PA sites as well Eastern/Western Europe and Japan.

Confidential

Project Manager Testing

• Assigned to Johnson
• Project Manager
• Single Point of Contact SPOC for IQ/OQ Infrastructure Simplification Project. Main focus was Oracle and SQL Server IQ/OQ, with 4 other Technology areas under review. Simplfied Templates, Test Cases and overall testing, submission and approval processes for GxP Compliance. Compliant with GAMP-5 Utilized SharePoint. Extensive knowledge of current Infrastructure required. Completed

Assigned as Project Manager

Prepared Assessment on the feasibility of establishing 3 2013 Medicare Part D Claims Processing Centers with Off Shore and On Site RX processing models. Completed Utilized SharePoint. Provided guidance in the development of the COE. Completed

Assigned as Project Delivery Manager

Assigned to Proclaim Project. Managed all Testing activities and staff assigned to the Project. Included 3 production releases. Generated Change Management documents for enhancements. Utilized Quality Center 10.0, Epic EMR and SharePoint. Interaction with varius Vendors. Prepared ground work for ICD-10. Focus of Project was on Financial applications relating to consolidation for yearend reporting for claims and reserves. Completed

Confidential

Sr. Systems Analyst

• Performed Supply Chain Audit of POU Point of Use pill dispensing system in 1 hemodialysis clinic. This was an operational audit tracking the loading of the machine, dispensing, utilization and audit of the reports on utilization.
• New Dialysis Treatment System Falcon 2.0. Product Management responsibility for the Orders module 13 Order Types . Preparation of the Testing Approach document, creating Traceability Matrix in Quality Center 11.0, creating Test Cases, execution and defect management and resolution. Agile environment utilizing Rally Agile Software. Full Product Lifecycle Management process.
• Gathered requirements and developed functional business specifications for test script development. Utilized SQL, SharePoint, QC 10.0, ISO 13485, TS 16949 and Agile SDLC. Completed

Confidential

Sr. QA Specialist, Quality Center 10.0 and 11.0

• Implemented Process Improvement Process for Defect processing and resolution.
• 1044, 1061. Compliance and training on CMMI 3
• Attended Training on following IEEE Modules. Utilized the Standards 730, 1012, 1059, 1028,
• Project Team member of a very large team consisting of State of MI employees and 30 HP consultants. Utilized SharePoint, Remedy, Quality Center. Member of the COE Team, developed templates. Required extensive knowledge of Infrastructure.
• Authored a Best Testing Practices document, Root Cause Document, Mapping from Excel to QC 10.0 for Requirements, Test Cases and Defects. Also, configured JIRA to accept duplicate defects.
• Trained and mentored State of MI employees in functional testing and Test Management
• Expert Specialist responsible for the installation, customization and configuration of HP Quality Center 10.0 and 11.0 ALM Sprinter and Business Processes and implementation.
• Subcontractor for Hewlett Packard HP Product Lifecycle Management

Confidential

Sr. Testing Manager/ HIPAA 5010 Project

• Interface testing included with EPIC EMR and Revenue System
• Visual Basic and Visual Studio tools were utilized by development. Managed test case development in agile environment. Utilized FitNessee and Cucumber. SOA, .Net Web Testing utilizing Java, Open Source Net Beans and MySQL. Utilized SharePoint.
• Guided set up of QTP 10.0 for Regression Testing
• Defined and managed configuration for Quality Center 10.0. and Sprinter.
• Authored Quality Procedures and Checklists.
• Created and managed to the risk based Testing Work Breakdown Structure
• Created on boarding training program for off-shore resources.
• ITS documentation for claims processing. Addressed Trading Partners and Clearing House issues.
• This was required because of the specialized interfaces and data that had to tested.
• Worked with Sales and Marketing team in defining Requirements for Sales Quotas and Territories.
• Test Management Plan Was created as a roadmap for all future EDI Transactions.
• Included processing for MMIS Medicaid via HIPAA 5010. 800 Series EDI Transactions
• Extensive testing management of Change Management Requests for enhancement
• Heavy use of the Model Office process, all 3 Tiers. Worked with Process Gaps and participated in simulation.
• Subject to HL7 data standards
• Created HIPAA 5010 Test Management Plan for EDI Eligibility Transactions 270/271 and 820, 834,835/837 I, P, D.
• Blue Cross Blue Shield Of Louisiana

Confidential

• Assigned to Glaxo smith Kline - Raleigh, NC Project Manager Teradata Testing Assessment
• Managed 5 offshore resources and 3 onsite resources.
• Required extensive interaction with Vendor regarding Compliance and software utilization. Completed analysis of the Teradata Warehouse which replaced Oracle warehouse. Assessment identified the cost, strategy, resources count for designing test cases and entry of test cases and requirements into HP Quality Center.
• Created and managed to the Testing Work Breakdown Structure
• Tested assessment for GXP Compliance, specifically 21 CFR Part 11 and 820. Recommendations were included for CSV. Utilized Track Wise. And SharePoint.
• Provided hands on Validation of the data migrated to the warehouse and the processes. Compliant with 21 CFR Part11. Testing and Compliance under CMMI 3.

Confidential

Sr. Test Manager Offshore Team Conversion Project

• Testing discipline included MMIS Medicare enrollment, Claims and Billing.
• Managed offshore resources, preparation of daily statistical reports, and weekly project reporting to Senior Management. Peer reviewed HIPAA test cases and test results for HIPAA electronic exchange information and code sets. These test cases were executed off-shore.
• Managed a Healthcare Testing Team of 15 Off Shore Resources in Hyderabad, India.
• Ensured all access and connectivity was available for test case execution.
• Created and managed to the Work Breakdown Structure
• Established preparation of Daily Work Plans work distribution .
• Reviewed of all test cases developed and executed offshore. Responsible for Program Risk Management Plan. Required extensive interaction with Facets and HP Vendors.
• Served as an onsite liaison, to Care First, for questions and all required research.
• Subject to HL7 data standards and conducted training for my team
• Focus on 4010 EDI Transactions 820, 834, 835 and 837 I, P and D.Reviewed Batch Records for Quality Control. Worked closely with client resource in the Configuration of Dental Codes and Dental Provider file. Audit of EDC records. Applied KPI Key Performance Indicators to tester's performance. Assessed, restructured, revised and implemented the UAT Testing process. Actual Hands on Manual Testing of Facets performed to support the Test Team. Defect Review Board Chairman for the complete Care First Facets Program. Prepared an assessment of the Change Management process and designed and implemented new process. Maintained the Quality Management and Change Management Plans.
• Extensive daily and monthly statistical reporting. Utilized Facets, Mercury Quality Center, Oracle and QTP, FitNessee, Cucumber and TestHarness. SOA, .Net Web Testing utilizing Java, Open Source Net Assigned to Medtronic CAPA Validation Lead Engineer Clinical Applications
• Dedicated Validation resource for a corporate SAP upgrade.
• Validated Pre-execution and Post-execution Integration scripts for Mercury Quality Center.
• Applied 21 CFR Part 11 and 820, GXP, ICH and GAMP Compliance principals. Additional deviation investigation/document preparation for various stents. And SAP MM Materials Mgmt Module for Purchase Order and BOM access and review. SAP QM/PP/MM and Documentum
• Interfaced with SAP PP. Specific Standards were ES 60601-1, ISO 14971, ISO 13485.
• Developed extensive documentation for GDP focusing on the product storage, handling and transportation as existing documents was very weak. Developed GAMP training materials.
• Audited use of Documentum. Developed requirements and screen design for schedule planning and adherence, data entry of trial intake and results based on the Protocols. Performed audits on two 2 Clinical Study sites. Participated in the development of Clinical Protocols.
• Participating member of Drug Safety and Surveillance Task Force. Trained users on the new application and coordinated and participated in User Acceptance Testing. Contact person for electronic Drug Log and Research Technology Center Animal Research applications. Waterfall Methodology, GAMP, GLP, GMP. Compliance with CMMI 3. Prepared Business Requirements for Clinical Research. Authored IQ.OQ and PQ documentation based on Requirements I developed.
• Executed IQ's and OQ's for Cardiac stents i.e. packaging .

Confidential

Sr. Product Safety/CAPA Engineering

• Very heavy utilization of CMMS Blue Mountain in the manufacturing end. Inherent in the
• Development PQ's for software Computer System Validation.
• Significant experience working with identification and mitigation strategies for stents and pacemenkers. Followup required to determine if mitigation strategies were effective.
• Dedicated resource for the creation of business requirements, compensation plans and core lab documentation for Cardiac Research Clinical and Pre-Clinical Studies. Knowledge of FDA 21 CFR, ICH and HIPAA Regulatory and Compliance rules for Medical Device required. Role required liaison activities among Vendors Ven Medical Research , Clinical Sites and information.
• Utilization of ISO 14971 for Risk Analysis Assessment related to hazardous situations residual risk. Prepared the Risk management Process and monitored the device during testing, production and post-production. Utilized the Model Office process for prototyping simulation, Tiers 1 - 3.
• Audited use of Documentum. Developed requirements and screen design for schedule planning and adherence, data entry of trial intake and results based on the Protocols. Performed audits on two 2 Clinical Study sites. Participated in the development of Clinical Protocols.
• Participating member of Drug Safety and Surveillance Task Force. Trained users on the new application and coordinated and participated in User Acceptance Testing. Contact person for electronic Drug Log and Research Technology Center Animal Research applications. Waterfall Methodology, GAMP, GLP, GMP. Prepared Business Requirements for Clinical Research.
• Authored IQ.OQ and PQ documentation based on Requirements I developed. Executed IQ's and OQ's for Cardiac stents i.e. packaging for CSV Compliance. Conducted FMEA Analysis on stents.
• Planned and managed a major Data Conversion for new Drug Log. Managed multiple resources. Vendor Management required for applications. Participated in the preparation of Regulatory 510's PMA for stents. Developed Internal Audit Plan for Research Technology Center.
• Utilized Track Wise and MS Access. Application of ISO 9001, 14971, 17025, 13485, Documentum

Confidential

Sr. Validation Engineer

• ISO 13485, TS 16949
• Managed Test Plan and Test Case updates and creation to comply with new release of software. The created documents were used in United States and Japan for software validation. Required knowledge of GXP, HIPAA, FDA 21 CFR 820/806 and ICH Compliance and Regulatory required. SOAPUI Test Tool and Track Wise. Part of approval team for purchase ClearCase and ClearQuest. Configured both tools. Used and audited the tools .Managed off shore team in Japan. Performed Valida Beans and MySQL. Configured an audited the use of ClearCase Rational Tool for Software Version Control, Utilized SharePoint, QC 9, Agile and developed templates for COE.

Confidential

Sr. SOX Auditor

• Tested the Physical Security, Security Administration and Financial Systems Interface to determine compliance with Sarbanes-Oxley. Considerable contact with the stakeholders, financial and IT subject matter experts. This involved the review and modification of Risks and Controls, development of testing recording spreadsheets, executing tests and preparing Test Summary Reports with TrackWise. The System Interface was very complex as it involved all of the financial reporting Systems. Tool MS Access.
• Assigned to: Paterson Dental - IT Compliance Specialist SOX
• Utilized Requisite Pro, ClearCase and ClearQuest. Utilized MS Access. Model Office Tiers 1 - 3
• Assessed the controls and risks defined under Sarbanes-Oxley compliance in relationship to the systems and audit trails. Regulatory compliance with HIPAA Regulations required.
• Evaluated the Health Underwriting and the electronic processes for the application workflow.

Confidential

Assigned to Schering

• Company under Consent decree. Expert on 21 CFR Part 11.
• Functioned as Computer Validation Specialist for Legacy Systems Part 11 Remediation.
• Developed Gap Analysis', developed Remediation Plan's, managed procedural and technical remediation, created Standard Operating Procedures SOPs , created protocols and test scripts, developed IQ/OQ/PQ documents, developed Test Summary Reports, and developed Validation Summary Reports. Performed IQ, OQ and PQ on osmosis Water System.
• Managed all compliance corrective documents through the Schering-Plough approval process. All tasks were prepared in accordance with Schering-Plough's interpretation of 21 CFR Part 11, ICH, Schering Plough's World Quality Standards and GAMP-4.
• Performed assessment of 5 sites Change Management processes.
• Participating member of Drug Safety and Surveillance Task Force.
• Implemented new CM process to reduce likelihood of errors and ensure Compliance primarily in the retention of historical audit artifacts. Monitored use at all 5 sites and prepared aging and statistical reports. Facilitated the modification of adverse event recording for FDA compliance, expanded design into a fully Compliant CAPA system. Performed Validation on the Waters Empower System: IQ, OQ and PQ. Utilized ISO 13485, 14971, TS 16949.

Confidential

QA Testing Manager/ Project Manager Portal Project

• Managed the assigned Developers as well as the Test Team. Extensive use of Storyboarding and Prototyping utilized. Applied 21 CFR Part 11. Project had senior management focus on this international delivered project so it was required to manage the budget closely and meet target dates. Interfaced with Documentum for Crawls and the overall Project.
• Received training on Convera and Epicentric software and personally developed validation test scripts for this software. Extensive knowledge of Infrastructure required.
• Provided guidance to the User community in the management and script creation for the User Acceptance Test. Managed UAT Test.
• Authored a 700 page User Guide for the I-Portal System. Leveraging of resources critical on this long term complex project. The methodology was a modified RUP process. Project delivered on time and on budget. Resource management and allocation. Process improvement techniques employed. Project delivered on time and within budget. Utilized Requisite Pro, Quality Center, SOA, .Net Web Testing utilizing Open Source Net Beans and MySQL.

Confidential

Project Manager

• Functioned as Project Manager of programming team for modifications to mainframe software for IRS corporate tax updates. Activities included preparation of Project Plan, Gant Chart, milestone and timeline management, management of resources and establishment of the Project Office.
• Project delivered on time and under budget.

Confidential

Quality Assurance Manager

• Managed the process and the team conducting the automated UAT Operational Readiness Testing using WinRunner. Primarily testing occurred on the Billing System. Liaised with Senior Management and the Business Operational Division.
• Managed a team of fifteen Quality Assurance Analysts. Incorporated Use Case techniques. Application of testing and management process significant. Managed total staff of twelve including QA Analysts and Developers. Goal achieved in targeted time frame.

Confidential

• Managed a team of 3 QA Analyst/4 Testers. Managed the Change Management process. Extensive reporting to Senior Management. Goal achieved in targeted timeframe.
• Facilitated meetings with development to ensure business requirements were incorporated into design and code. Strict adherence to IEEE Standards was required.
• Outsourced eight financial applications, including four Web-based applications. Activities included Leader of the Core Project Team, creation of Feasibility Study, Configuration Analysis, and project assessment and evaluation.

Confidential

• Utilized and closely followed AT T proprietary Methodology
• Authored the Disaster Recovery Plan.
• Participated in the design of a Disaster Recovery Plan for the Provisioning System.
• Created SOW, SOPs and a variety of technical documents.
• Required weekly presentations to executives and the ability to shift priorities as defined by the executive committee.
• Activities included problem resolution and facilitation for sixty-five Developers and Senior Management for the development of a new Provisioning System. Reported to executive committee on the status and strategic or tactical project determinations based on the project status. Areas of concentration were deployment, transition, migration and System and Business metrics.

Confidential

• Managed the Change Management process for the Beta Test of a new system across 4 sites. Activities included defining severity and priority levels, producing daily, weekly and monthly statistics and chairman of the Prioritizing Committee.
• Presented report to executives on a weekly basis.
• Utilized and closely followed AT T proprietary Methodology.