SUMMARY:

• Over 10 years of extensive experience as a QA Lead/ Sr. QA Analyst in Service/ Product Software testing Java, J2EE, ASP, ETL and E-commerce Applications for Finance, Auto, Healthcare, Insurance and Telecommunications domains
• Experience in multiple phases of Quality Assurance Life Cycle QALC and Software Development Lie Cycle SDLC with expertise in business analysis, resource forecasting, estimation, test planning, execution and implementation
• Extensive knowledge of SEI/ Capability Maturity Model, CMMI, TMMI, RUP, Agile/ SCRUM, Waterfall, Prototype and V-Model Methodologies
• Good Experience in Functional, Integration, End to End, Regression, Database, Recovery, Load, Stress and Operability Testing manually as well as using Automated testing tools including QTP, Win Runner, Load Runner, Quality Center, PVCS and Soffront Defect database
• Specialized in Automated testing of web based, client/ server applications on Windows, Mac and UNIX environments
• Excellent Scripting Knowledge of IBM Rational' SQA Basic Language , HP's Test script Language , SQL, PL/SQL, and VB Script
• Strong Communication and Verbal skills and Expertise in creating Test Plans, Test Strategy,
• Monitor and Manage testing progress, deliverables and activities with Onsite/ Offshore testing resources remotely
• Specialized in Application Quality Assurance Testing experience including Complete Life Cycles of new implementations and up gradations
• Prepared testing Triage Metrics Reports and Defect Status Reports for Management and Managed and tracked application defects into Etracker, PVCS, Quality Center 9.2, and IBM Clear Quest
• Well-versed and strong skills in performing Business Acceptance Testing, User Acceptance Testing UAT , Database Testing, Content and functional testing of method tools and associated web sites
• Hands On Experience and Expertise in testing Genesys and Avaya IVR/ CTI applications in English and Spanish, Installing and Configuring GAD, CME, CCPulse, NICE Analyzer, IEX, Inquira, Web Focus and Witness Scheduler

TECHNICAL SKILLS:

• Testing : Mercury Interactive Test suite QTP, Win Runner, Load Runner, Quality Center, Test Director , Rational Suite Rational Robot, Clear Quest, Clear Case
• Languages: C, C , Java/J2EE, VB, VBScript, JavaScript, PL/SQL, XML, HTML
• RDBMS: MS SQL Server 2000/7.0/6.5, Oracle, MS Access XP/2000/97
• OS: Sun Solaris, MS Windows NT/2000/XP, MS Windows 95/98, IBM AIX, HP-UNIX
• Tools : Visual Age for Java 3.5, Visual Interdev, Visual Basic5.0/6.0, Developer2000, Mainframes RUMBA interface for 3270 terminal emulators, Visio, DOORS, Informatica Power center 8.5
• Servers: Web Logic 5.1, Web Sphere Application Server 3.5/4
• Validation Tools: CVS, PVCS, Merant Tracker, Vantive
• Repository Tools: Panagon, Filenet, Live link

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential

Responsibilities:

• Worked closely with stakeholders/ business to define the state regulations and high level business requirements into detailed business requirements, proactively drive the business decisions
• Lead the workshops and JAD sessions with business and technical teams and documented the business and functional process flows/ model diagrams using Visio and Data Models
• Created the Business Requirement Document, Functional Requirement Document and UAT Test Plan/ Summary documents for CRM
• Performed gap analysis of the dynamically changing requirements and prioritized them based on the state HIPAA regulations/compliances and level of risk/ effort
• Very strong understanding of the CRM/ QNXT/ LVM/ CCA/ IVR/ Dialer applications, Agile/ SCRUM testing methodologies, software development life and industry standards/ best practices
• Coordinated the UAT testing, defined the test requirement and created the use cases for the business to execute the test cases
• Obtained the business approvals/ sign off on the UAT Test Plan Approach/ Test Cases and created the Demos/ Quick Reference Guide training material for the UAT Kick off meetings
• Documented the changes to scope/ base line requirements using a Change Control Log. Managed the defects identified during testing using an Issue Log and created a Triage Metrics Report for upper management during the project UAT/ Implementation phase
• Created the functional and regression test scripts and executed them from enterprise test repository tool Quality Center and executed SQL queries to validate the database and back end systems
• Good analytical ability to identify the application/ system risks upfront and provide with a resolution. Created and Documented Risk Mitigation and Contingent plans as needed
• Facilitated the Post Implementation Review PIR meetings, identified the root cause of the issues, how the processes can be improved and documented them for future reference

Environment: Microsoft Dynamics CRM, QNXT, LVM, CCA, Secure Messaging, Web Portal, Web Services Gateway, HIPAA, Chase Orbital, SOS, IVR, CTI, Spanlink, Quality Center 10,QTP, Altiris, Oracle, SQL, Business Objects Reports, Microsoft Office Visio, Microsoft Access, Agile/ SCRUM methodology

Sr. Business Analyst/ QA Test Lead

Confidential

Project1: VCCP

Responsibilities:

• Worked closely with call centers/ business to understand the business processes and requirements and acted as a liaison between project team and vendor
• Coordinated system/ application design sessions with business and technical teams and documented the business and functional process flows using Visio
• Created Business Requirement Document, Functional Requirement Document and Test Plan/ Summary documents for Telephony Tactical Enhancements/ monthly Portfolio releases
• Created the Requirement Traceability Matrix to ensure all the business, system and integration requirements are accurate and testable and prioritized them
• Very strong understanding of the IVR/ ACD/ Genesys applications, testing methodologies, software development life cycle and good knowledge of the acceptance criteria for test phases
• Analyzed and Provided the level of effort estimates/ resource estimates for various enterprise wide projects/ programs
• Created the use cases and business process demos and provided subject matter expertise and operational support upon request
• Conducted peer reviews of the master test plan/ test script documents with stake holders and vendors and obtained their approvals
• Created the functional and regression test scripts and executed them from enterprise test repository tool Quality Center and performed SQL queries to validate the database and back end systems
• Identified application/ system risks upfront and provided resolution. Created and Documented Risk Mitigation and Contingent plans
• Identified the test environment requirements for System Readiness and Compatibility Testing and created test data for validation
• Validated the call center real time and historical data using UCC/ Business Objects/ Enterprise Monitor/ ACD Data View reporting and IVR Vision analytical tools
• Facilitated meetings and presented the Defect Status Report and Triage Metrics Report to the management during the project system/ UAT test execution phase

Environment: IVR, ACD, CTI, Avaya, Genesys, Dialer, USAN LyriCall, NICE, Witness/ Blue Pumpkin, Vision Reports, CASS, AF, Gateway, Quality Center 10, Remedy, Oracle, SQL, Business Objects Reports, Enterprise Monitor, UCC, Aspect Data View Reports. AT T Business Direct, Visio

QA Test Lead/ Business Analyst

Confidential

Responsibilities:

• Analyzed Demand Requests and provided the testing estimates for new demand requests/ production fixes at each facet of the SDLC
• Prepared project testing schedules, testing SOWs, test plans and strategies
• Identified project quality risks upfront and created the Risk Mitigation and Contingent plans
• Accomplished a bug free and stable product solution by performing Regression testing using Automation testing tools QTP and Selenium
• Allocated the testing resources for each release and monitored the testing activities
• Created the test scenarios and uploaded them into the Enterprise Test Repository Quality Center
• Identified the test environments requirements for System Readiness Testing and ensured test data is accurate for System Testing
• Created the Requirement Traceability Matrix and ensured all the business, system and intergation requirements are accurate and testable
• Provided the Daily Status Reports and Testing Triage Metrics Report to the management during the test execution phase
• Performed Load and Stress tests on the application using Load Runner and Analyzed the test results
• Developed the Implementation checklists and executed pre and post implementation testing tasks
• Facilitated UAT sessions with the Business and Application SMEs and obtained sign off on the System and UAT testing

Environment: Java, J2EE, SOAP, IVR, CTI, ACD, PBX, eCIF, Flex Billing, Siebel, Hyperion Intelligence 8.2, BI Microstrategy Reports, Quality Center 9.2, Merant Tracker, QTP, Selenium, Load Runner, TOAD, Oracle 9i, ESDm, iConnect

Confidential

Responsibilities:

• Reviewed Business requirements, Design Document and Analyzed the gaps in the requirements
• Established testing best practices within the team and executed and documented in detail
• Developed the test estimates by each testing phase and allocated the testing resources
• Created the Master Test Strategy and Test Strategy Addendum documents in compliance with ESDm process and facilitated peer reviews
• Prepared he Requirements Traceability Matrix, detailed test cases for new functionality Transfer Back and Connect, Email/ Letters consistency, ePC Interactions,
• Created Regression test suite for the existing PowerCenter functionality and tracked defects in Test Repository Quality Center and Merant Tracker
• Coordinated meetings with the 3rd party vendors, Astute developers, business, project manager, business analysts and Nationwide developers to reviews the gaps in the design document and test approach
• Created the daily status reports, defect reports and Testing Triage Report for the upper management for review
• Participated in volume testing, Obtained the testing requirements from business and created the automated scripts for functionality in QTP

Environment: Java, JSP, ESDm, OCR Phone Detail, Lotus Notes, eCIF, GMS, WebFocus Reports, Customer Facing System, Quality Center 9.2, Merant Tracker, QTP, Load Runner, TOAD, Oracle 9i

QA Lead/Sr. QA Analyst

Confidential

Responsibilities:

• Reviewed and Analyzed business requirements, system and functional specifications, and business rules, and created functional breakdown test scenarios for black box testing
• Designed the Traceability Matrix, comprehensive test plan, methodologies, integrated test cases, test process, and test procedures
• Worked with team members to ensure testing deliverables are in compliance with the quality standards and deadlines and created daily test execution status reports and test matrix reports to managers
• Submitted a Credit Application for Lease and Retail through Route One and approved it in OSCAR as DSSO, verified using UNIX commands, Generated a contract worksheet and Signed the contract using Topaz SigPlus ePad
• Verified the contract PDF documents are populated correctly to the back end systems Siebel and DMS and Validated the contract details
• Developed testing schedules for system, integration, functional, end to end and user testing and reviewed the known risks upfront with the project team
• Coordinated meetings with the multiple back end systems development team leads to fill the gaps in the requirement documents, request test data and discuss availability of the back end systems
• Created regression test scripts using QTP and executed the basic system functionality test suite for every release, customized the scripts using Checkpoints, Functions, and user-defined functions and involved in UAT testing
• Performed benchmark testing using Loadrunner, developed Vuser Scripts for Load Tests, Performance tests and analyzed the system test results and provided recommendations to improve the systems performance

Environment: Route One, CAS, eCIS Interface, Java, TIBCO, OSCAR, Unix, DMS, Quality Center 9.2, QTP 8.2, Loadrunner, Citrix, Topaz SigPlus, Java, Java Servlets, Siebel CRM, DOORS

Confidential

Responsibilities:

• Coordinated meetings with the third party vendor and SEC1 team to fix the test environment set up and configuration issues and logged them in the Issue Tracking Log
• Created VB script to create users for Role-Based Access Control Process by entering the appropriate Dept Id/Job Code for a new associate in PeopleSoft, generating a SEC1 request will and submit an access request form on behalf of the hiring manager.
• Created master test plan, test scenarios and test cases for SEC1 Oracle Identity Manager Auto Provisioning for Lease, Collections and DMS systems and validated the MVS Mainframes back end Lease and Collections systems using RUMBA interface for CICS and TSO 3270 terminal emulators
• Migrated users existing in TMCCNET AD to TFSTEST2 AD and verify if the attributes are properly migrated, verify the levels of Manager Approvals, Reactivated and Terminated the old Active Directory users
• Created GRANT Disable and Re-enable Business Systems Requests for the users in Old AD, Migrated users, users in new AD and verify the levels of Approvals
• Developed test scripts in QTP for regression testing, enhanced the test scripts using regular expressions, database check points, data driven testing and analyzed the test results
• Created UNIX commands to perform data comparison and validation on the server and analyzed the test results

Environment: Oracle Identity Manager, EAS, ESSBASE, TMS Active Directory, TFS Active Directory, MVS Mainframe RUMBA Interface, TSO, TIBCO, Lease, Collections, C , UNIX, DMS, Quality Center 8.2, QTP 8.2, DOORS

Confidential

Responsibilities:

• Reviewed Technical and Functional Requirement documents and analyzed High Level Call flow documents to create the high level test scenario and master test plan documents
• Installed ActiveX for Genesys Desktop Agent Tool Kit and Installed the Agent batch files and configured the path for App starter and regedit.exe fields, Configured Genesys Configuration Manager and added the skills and skill priority to Agents
• Monitored the Agents activities inbound calls, after call work, lunch using Genesys CCPulse, Scheduled agent tasks using Witness/ Blue Pumpkin, Monitored the agent inbound/ outbound voice/ screen calls using NICE system
• Opened, Captured screenshots of defects in Test Director, worked with development team to track them to resolution and generated Defect Status and Root Cause Analysis Reports
• Facilitated Daily Test Execution status and Defect status calls with development, business and QA team
• Created the URS/ IVR T-Server/ TIBCO/ STARS/ UCM/ CIMS host down and host unavailable test scenarios to ensure that the system is FAD under some exception scenarios
• Created and Executed Authentication, Main Menu and Account Menu test cases for CS TOY, CS LEX, Privacy, Loyalty TOY, Loyalty LEX, Dealer, Insurance and Spanish test cases for Puerto Rico
• Logged into Queue in STARS test environment, changed the Agent status to Available, accepted the incoming calls to validate the Siebel Pop test cases and verified the IVR Tracking Description
• Incorporated Load Runner for load and performance testing, developed and executed test scripts, monitored the test in progress, detected bottlenecks, analyzed the problem and reported

Environment: IVR, Genesys Starter App 7.2, TOAD 8.6, Siebel 7.0, Test Director 8.0, Siebel Analytics Reporting Tool, Oracle 10g, CCPulse, CCAS, Configuration Manager, TIBCO, Stars, CIMS, Witness/ Blue Pumpkin, NICE, Loadrunner, Visio

Sr. QA Analyst/ Test Coordinator,

Confidential.

Responsibilities:

• Facilitated meetings to go through the Call flows and VUIs with the Business Analyzed and Validated the call flows to create the detailed test cases.
• Developed and Prepared Master Test Plan, high level and detailed test cases for executing end to end testing from IVR to the back end legacy systems
• Facilitated meetings during the execution of the transactions Loan Request, Address Change, ACH Payments, Loan to Pay Premium, Dividend Disbursement and Inquiries for all the test conditions through the test driver to ensure it emulates the same functionality as the IVR and performed End to End testing through the IVR
• Validated the transactions for all happy paths in CBANC and verified the processing of files Daily CAPS file CAPS , Check writing LATTE , CAPADORA LATTE
• Prepared the test planning activities and timelines in MPP for Interface testing, Transaction testing, End to End testing, Cross Functional testing, User testing and Security testing through the test driver and IVR
• Conducted the Defect Status meeting for reviewing the ITRs/ defects and logged the defects in PVCS, Merant Tracker and Test Director and tracked them for Fix and Resolution
• Performed the Reports testing generated in Siebel Analytics tool for all the transaction, individual call query, and input registry, month to date summary, financial transaction activity, fulfillment activity, and total successful and ended calls in IVR.

Environment: IVR, CTI, TIBCO, MQ Series, Web Sphere , Siebel Analytics, Java, J2EE, JSPs, XML, Oracle, Test Director, PVCS, Merant Tracker

Sr QA Analyst/ QA Test Lead

Confidential

Responsibilities:

• Participated as a reviewer in the Peer Review of the Technical and System Requirement documents with SME' and Business users
• Analyzed and scrubbed the Business, Technical and System Requirements documents to ensure if any defects are found and logged them into the Quality Center and tracked until resolution
• Created the Test Strategy, Release Test Plan, Detailed Test Cases and test data documents for each Quarterly Release which involves multiple applications enhancements CRs and MRs in the later releases
• Mapped the Requirements in the Requirements Traceability Matrix and linked the requirements to the test cases and defects in the Test Management tool Quality Center
• Tested the front end GUI developed in ASP.net, Java, J2EE, JSPs and Servlets with multiple test data sets using data driven testing in QTP
• Created verification points in automated test scripts to validate the text, database, table, and object checkpoints in the web application

Environment: Java, J2EE, JSPs, Servlets, ASP.net, TIBCO, HTML, UNIX, Access, Oracle, Quality Center, QTP, PVCS, Vantive, Windows 2000/NT or XP, Web Sphere, Panagon Filenet

Confidential

Responsibilities:

• Created Test Strategy and Test Plan documents and templates for detailed and high level test cases and test procedures using the CMM / SEI framework
• Executed test scripts for multiple sets of test data using data table feature in QTP and used regular expressions for capturing the dynamically changing text on the web application developed in J2EE technologies
• Facilitated the daily calls with the Business users and Application/Development teams for validating the access to the IVR application and training
• Analyzed the test results for every release and generated the test reports using Quality Center

Environment: J2EE, TIBCO, IVR, XML, PL/SQL, TOAD, Oracle, Quality Center, Web Logic, QTP