Systems Engineer Resume Profile

Objective:

To obtain a position in a company where my technical skills, real world experience, and knowledge can be utilized to make your company better.

Strengths

Detail-oriented
Driven
Excellent communication skills
Proven ability to reach goals
Real world experience
Organized, reliable, and adaptable

Technical Expertise

Software

MS Office suite 2003-2010/ Office 365, Visio, Symantec, Adobe Suite, BES, Auto Cad 2007-2009, Acronis, Norton Ghost, Mac Office Suites 2004/2008, Autotask Ticketing System, ConnectWise, VMware, Windows AIK.

Telephony Networking

Microsoft Exchange 2003/2007/2010/2013, Server 2003/2008/2012, SBS 2003/2011, Active Directory, Cisco/Linksys, Engenius, Edgewater, WAPS, WAN, VPN, Blackberry/Droid/iOS VOIP, SIP Trunking, PBX. Polycom/Cisco/Avaya Phones

Operating systems

Microsoft 95, 98, 2000, Me, XP, Vista, 7, 8, Server 2003/2008/2012, SBS 2k3 2k11, Mac OS 9-10, and Linux

Protocols

TCP/IP, FTP, TFTP, DNS

Experience

Confidential

Director of Technical Services

Onsite and Remote Tech support
Network Cabling/Termination
Server/Desktop ordering, setup and deployment
Voip sales, quotes, design, and deployment
Billing, Inventory, Documentation

Confidential

Systems Engineer

Unified Communications
New Phone Setup/Configuration
Designing, Configuring networks
Deploying Network equipment, Phones, Computers
Building/Deploying Servers
Hyper-v
Tech Support onsite and remote
Network Cabling, termination
Documentation/Procedure writing
Server upgrade, Migration, Virtualization
Edgemarc, GrandStream, Polycom, Avaya, Cisco

Confidential

Computer Technician /Help desk

Business Client Support
Virus/Malware Removal
Computer Imaging/Backups
Remote help via VNC/Logmein
On-site work including new system deployment, small business networking, etc.
Router, VPN, Wireless configuration
Computer sales
Inventory

Confidential

IT Assistant

Quality Control/Sample Department

Windows: Vista, XP, Server 2003-2008,Office 2003-2007, Exchange, Active Directory, Visio.
BlackBerry server management, device deployment, software installation, device support, configuration of devices, and backups.
Mac OS: troubleshooting, networking, software, hardware.
Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
Maintained and set-up new user security accounts for Windows 2003/2007 Active Directory/Exchange.
Provided desktop support to 60 employees and top management.
Troubleshoot, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.
Troubleshooting network connectivity, desktop configuration, printer's connectivity, and network access issues regarding permissions.
Administered all Desktop related functions including hardware and software set-up and configuration.
Research and recommend computers/printers.

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