SUMMARY

• Good experience in the User Acceptance Testing
• Extensive experience as Executive-Level Lead Business Analyst/QA Tester in Information Technology IT and business management.
• Strong Knowledge and experience of Agile, RUP's Iterative Software Development Life Cycle SDLC , Waterfall processes.
• Skilled IT professional with over 7 years of experience in Business Analysis, Project Management, Quality Assurance and Software Engineering Processes that include defining and managing Requirements, Testing, Implementation and Transition and well versed in Client-Server Web Based applications, ITIL, Web Services, Data Driven Applications.
• Experience in Business Process Modeling, Requirements Gathering, As-Is To-Be Analysis, Fit-Gap Analysis, feasibility studies.
• Well versed in conducting effective and productive Joint Application Development JAD sessions with SMEs, software developers and QA teams for project meetings
• Strong visual modeling, business process modeling skills using Rational Unified Process RUP , Proficient in utilizing Rational Rose, Enterprise Architect, MS Visio for UML modeling
• Assisted in writing Test Plans and executing Test Cases
• Prepared usability and research documentation.
• Experience in creating Wireframes/Screen mock ups using MS Visio
• Experience in Manual Testing of UI in DEV and PROD Environments
• Ability to successfully manage multiple deadlines and multiple projects effectively through a combination of business and technical skills
• Involved in Project Planning , Scheduling , Data analysis and Report generation as well as conducting market survey for a specific project.
• Successful as a team player to work in conjunction with Testers, Developers and other Team members in Validation and Testing Complex Scenarios and projects and in the maintenance of Quality Standards in Projects especially with Test Director
• Expertise in Analysis of Problem Severity, Defect Tracking and Reporting System
• Strong Communication, Problem Solving, Organizational, Interpersonal, and Presentation Skills
• Excellent technical, analytical, problem-solving and leadership skills
• Created Service Availability Plan documents for projects to provide service availability management guidelines for various ITIL processes Incident Management, Capacity Management, Change Management.
• Created service availability plan document describing the vital business functions of a service, provides the availability objectives that needs to be met by products and solutions within the services and establishes guidance for the monitoring and reporting that will be needed to ensure that the service is meeting the availability objectives required by its consumers.
• Expertise in co-ordination between the several teams involved in the development .testing, integration, and debugging of an application and making sure that the every aspect of the development is well documented and presented.
• Received appreciation from the client for excellent project summary presentation.
• Apt communication skills. Have been recognized by the clients at several occasions for clarity in communications and co-ordination.
• Apt incorporation of the ITIL framework in the projects, for making sure the products and services meet their availability objectives.

Technical Skills:

Confidential

Responsibilities:

• Wrote System and Performance Test Planning, including: Determined testing scope and testing approach, Test plan administration, defined entrance and exit criteria, determined test resource needs, and identified risks.
• Created test infrastructure for applications.
• Participated in Testing documentation reviews and walk-through, including Test plans, Test cases, Test strategies, Test Summary Report.
• Assisted QA manager in preparing Test Strategy Document
• Analyzed performance results and preparing reports to Business people
• Worked closely with the service level liaison to finalize the service availability plan.
• Wrote the Test Plans and Test cases into Test Director and analyzing various reports from Test Manager.
• Created performance test scripts for different business flows in application to measure Transactions times.
• Conducted Performance and load testing with different scenarios
• Involved in organizing, monitoring, and analyzing Web server activity using
• Controllers and Performance Monitor
• Conducted Functional, System and Regression testing during the various phases of the development using Rational Tools.
• Involved in executing system test cases and scripts and analyzing their results using Load Runner.
• Attended weekly status meetings showing progress and future testing efforts to the project manager.
• Incorporated effective Change management procedures to make sure any modifications are efficiently handled aiming at minimal disruption of services and economic use of the resources involved.
• Took the responsibility of the release management, aiming at planned roll out of the service and effective communication of the customers' expectations.

Environment: Load Runner, Quality Center, UNIX, SQL, Oracle, VISIO, .Net, XML, Splunk

Confidential

• Developed Regression scripts in Java for Functional Testing
• Involved in team meetings to resolve issues in testing.
• Scripted Executed System Test Cases for Rational ReqPro to validate the ability to create, modify, delete, copy, prioritize, authorize, request a change to a requirement and also validates that the appropriate attributes and properties are available and functional.
• Scripted Executed System Performance Test Cases for Various Service requests to validate the activities on server
• Used Rational Test Manager to create test cases and establish the traceability.
• Created Performance Test Scripts using Benchmark description Language
• Analyzed Performance results and preparing reports to Business people
• Validate that the Development and System/Acceptance infrastructure environments fulfill the design specifications.
• Developed performance test scripts up to Application Program Interface Level for Various Projects.
• Performed regression testing for the application and maintained a database of regression Scripts.
• Responsible for reporting test summary report to Business people and IIA team through Lotus Notes.
• Provided inputs to the IIA team to determine the Impacts of performance tests.
• Create end to end test scenarios that mimic production usage and understand the difference between isolated and integrated performance tests
• Produce the performance test report at the completion of all performance testing activities for a project
• Involved in evaluating multiple potential performance testing tools and evaluate them against criterion to determine which tool is best for organization.
• Involved I Creating state and input data needed to satisfy a performance testing scenario and is aware of the implications of data creation during performance testing
• Very good at programming languages associated with the Load Runner, Silk performer and Jmeter.
• Involved in identifying the difference caching policies which will impact or benefit performance.
• Involved in estimating what CPU starvation is and how that impacts performance
• Involved in architectural design, software implementations and infrastructure provisions
• Involved in Identifying the controllers and agents and their usage in performance testing
• Involved in Understanding how infrastructure components communicate
• Aware of the available profiling counters and knows which ones to use to diagnose a particular performance problem.
• Understanding protocols and how they are relevant for different types of performance problems and solution architectures. Has solid understanding concepts of software development and can apply them in development performance test cases or a performance test framework
• Involved in Designing clustering and load balancing and the implications each has on performance testing
• Involved in identifying the implications of different operating systems on

Performance

• Aware of the available profiling counters and knows which ones to use to diagnose a particular performance problem.
• Understands what a resource bound component is how that impacts performance. Is able to articulate why a resource bound component can be an issue.
• Ensured whether the requested It services were provided at the correct time or not.
• Liaising with availability management, capacity management, incident management and problem management to ensure that the required levels and quality of service are achieved within the resources agreed with financial management
• Producing and maintaining a service catalog a list of standard IT service options and agreements made available to customers

Environment: Load runner, Rational Functional Tester, Web sphere, Windows XP,Oracle, Lotus Notes, Visual Studio, Visio, Unix and MS Office, Java, MQ Series. HP Open View, Opnet App Internals Xpert, Opnet App Transaction Xpert

Confidential

Responsibilities

• Test Analyst throughout the SDLC for Ericson, a new line of business and a new web-based application featuring Ericson online.
• Created documentation that included test case writing, Quality Center User Guide, test strategy, and system integration test plan templates. Maintained documentation in SharePoint.
• Installed, configured SOAP UI to test web services using WSDL file given by Development team
• Involved in Web Services Testing using SOAP UI.
• Involved in project documentation including functional requirements, wireframes, visual design, and copy and developed high level and detailed test cases based on those documents.
• Communicated issues with business to improve quality of functional requirements.
• Improved quality of test cases through development of test case standards and through peer reviews of those test cases.
• Participated in initial project planning and provided testing estimations.
• Project Administrator for Quality Center with TDAdmin rights to setup project and manage users.
• Performed various testing types including smoke, functional valid and invalid , regression, integration, and production implementation across multiple browsers IE6.0/7.0, Firefox, Safari and executed test cases in the development environment for iterative and bundle testing.
• Used HP Quality Center 9.2 to enter functional requirements, create test cases, setup test lab for test case execution, analyze test results, and enter and manage defects.
• Worked with project team members to investigate and correct defects based on testing results.
• Developed and executed Oracle SQL queries for data verification.
• Performed validation of Business Intelligence BI reporting tags.

Environment: QTP 9.2/10.0, Test Director/Quality Center 9.0, Visio, MS Office, Agile, Manual Testing, Automation Testing, Grey Box Testing, White Box Testing, Regression Testing

Confidential

• As a Level 2 support analyst: SQL server query execution, Job monitoring, Job scheduling, Server Administration, taking backup of server, Disk Space administration, day-to-day execution of backend jobs etc. Support and maintenance of Client side applications, Web Applications, mainly resolving service requests raised by end-users. Review and work on Auto generated audit reports.
• Worked in Admin role for Microsoft Marketing, Budgeting and Finance, and Resource Allocation Applications.
• Understood the business works for the client and acquired knowledge on the different aspects of the client's business to cater to the needs of the end users.
• As a Level 1 support analyst: Providing services and timely resolution to Application end users. Review and work on Auto generated audit reports. Run SQL queries to retrieve data. Trouble shooting application errors and presenting new solutions to the team to smoothen the process of fixing end user issues.
• Good at analytical and debugging skills.
• Worked in all the time zones APAC,EMEA,NA

ACHIEVEMENTS:

• Received ACE Award in Accenture for contribution as a Functional Tester to the BestBuy T-Mobile Engagement.
• Received ACE Award in Accenture for contribution as a Performance Tester to the BestBuy engagement.
• Won Accenture Story writing competition on the occasion of International Women's day.
• Bagged 1st prize in C Quiz in college.
• Bagged 1st Prize for Face painting and debate in inter university competition.
• Have written newspaper editorials as a student.