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Quality Assurance Resume Profile

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WORK EXPERIENCE

Confidential

Business Analyst

  • Conducted Configuration Control Board CCB meetings to obtain approval for change requests and defect fixes to be implemented for the application.
  • Prepared for and conducted detailed reviews for major SELC phases, mockups, requirements analysis, design, development, integration testing and UAT.
  • Ensured that the customer interfacing phases: planning, requirements gathering and validating are reviewed formally.
  • Communicated regularly and concisely with the customer.
  • Prepared a list of deliverables/work products for the project/releases.
  • Understood and used the program processes/templates/best practices.
  • Ensured documentation was reviewed/validated through the peer review process.
  • Ensured that project documentation and artifacts were uploaded and maintained in SharePoint, per program requirements.
  • Reviewed ClearQuest entries for quality of detail, examples change requests, defect reports, risks, and issues.
  • Ensured meeting minutes were captured and distributed for all client meetings.
  • Supported team activities as necessary to ensure project stayed on schedule.
  • Solved team problems on a day-to-day basis to ensure that the project stayed on track use hands on approach where possible.
  • Facilitated JAD sessions to elicit requirements for application enhancements by communicating with internal users and stakeholders.
  • Participated in analysis and design reviews of the proposed solutions, acting as the requirements SME in order to provide the requirements as defined by the customer
  • Participated in the reverse engineering of requirements for the application.
  • Created a use case model, domain model, and activity diagrams to document requirements for the Mitigation eGrants application in Rational Software Architect RSA .
  • Participated in completing the System Requirements Specification SRS document to capture requirements for the application.
  • Created use cases and activity diagrams to capture requirements for change requests submitted by the stakeholders.
  • Managed use cases, requirements, and the Requirements Traceability Matrix using Rational RequisitePro.
  • Executed quality control procedures to verify application functions as per requirements.
  • Performed manual functional testing for system change requests, defects, and requirements.
  • Created test cases for functional testing in Rational Quality Manager RQM .
  • Provided peer reviews of test cases and use cases for final drafting.

Confidential

Quality Assurance Engineer/Requirements Analyst

  • Defined business problems, lead the identification and prioritization of product features based on customer expectations, business requirements, and technology constraints.
  • Executed quality control procedures to verify application functions as per requirements.
  • Performed manual functional testing for system change requests, defects, and requirements.
  • Maintained related testing and requirements documentation using tools such as Caliber and PVCS tracker.
  • Worked with application programmers to develop proposed solution prototypes in an iterative manner.
  • Prepared project documentation such as business process documents, workflow diagrams, user manuals as well as key decisions and action items resulting from meetings.
  • Supported the management of the Requirements and Quality Assurance teams during deployment by assigning tasks, maintaining RTMs and Task Matrix and with project closeout activities.
  • Assisted in the system and user acceptance testing to ensure business requirements were met
  • Helped establish the re-engineering of the release management process including creating the requirements process, detailing Standard Operating Procedures and peer review processes.
  • Led a team of client sponsors and subject matter experts to define requirements for the program's Operational Performance processes which entailed facilitating meetings, creating requirements, and validating that the system met the identified requirements.
  • Led the Quality Assurance team during a major release of the application by assigning testing responsibilities and reporting metrics to management and clients.

Confidential

  • Help Desk Technician/Quality Assurance Engineer/Requirements Analyst
  • Resolved training/technical issues via phone and email correspondence with end users.
  • Performed manual functional testing for system change requests, defects, and requirements.
  • Maintained help desk call log and reports as metrics for management.
  • Provided training for new help desk technicians.
  • Documented new requirements based on client discussions regarding system change requests.
  • Updated UAT Plan for the implementation of new requirements
  • Created functional test cases based off new requirements and defects.
  • Supported users during User Acceptance Testing.
  • Maintained a Requirements Traceability Matrix using Microsoft Excel.

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