QA Analyst Resume Profile

Summary of Qualifications

Strong understanding of Agile and traditional Systems Development Life Cycle SDLC methodologies. Extremely dependable and results-oriented with good documentation skills. Strong communication skills and over 10 years of Customer Service experience. Fast, hands-on learner, motivated to build on the hard skills developed through BSIT curriculum. Investigative mindset with good analytical skills and the ability to excel under pressure.

Professional Experience

Confidential

QA Analyst/Software Tester, Contract position located at Maine Revenue Services

Act as a test team lead untitled assigning work and assisting testers with execution directions and analysis.
Research and document discrepancies between new code and old code to present findings to the decision making committee.
Write business requirements for enhancements desired as part of project scope creep.
Facilitate information gathering meetings and design necessary test cases.
Analyze previously used UAT scripts to determine current applicability.
Write UAT scripts
Train new testers

Confidential

QA Analyst/Tester, Contract position located at Maine Revenue Services.

Performed testing similar to UAT user acceptance testing in a Parallel testing process because MRS is currently in the middle of a Core Module Rewrite of their Revenue and Income Tax system.
Analyzed vague business requirements to determine how to test them, executing tests, and then writing Test Scripts to document their success.
Researched and documented discrepancies between new and old code to present findings to the decision making committee.

Confidential

Facilitated numerous shower projects that begin with a conceptualization phase that requires important information gathering and analysis to ensure the customer understands functional necessities as well as desired features available.

Confidential

Analyzed the gathered information in a manner that reflects project constraints, such as budget and schedule, to inform the customer of project possibilities and lead them into the design phase.
Performed this in iterations to ensure customers' scope is met in the best possible way.
Supplemented the installation with step-by-step pictures to document proper procedures were performed according to industry standards and manufacturer recommendations.
Ensured customer had all available maintenance documentation for each product used. Quality control and assurance number one goal
Liaised for several customers where the sizes of the project and time constraints were too strict for the size of my crew.
Coordinated with customer to help identify the proper installation methods and materials the project needed.
Translated the requirements from appropriate suppliers and manufacturers, ensuring that the customer could accurately provide necessary and applicable guidelines for their bids/proposals from contractors.

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