Professional Summary:

• Over 8 years as an IT Quality Assurance Analyst/Tester, worked and experienced in testing web and client server application. Created Test Strategies, Test Plans, Test Scripts, Tester Cases, and Test Metrics as well as excel in bug tracking, analyzing the defects and reviewing test cases.
• Excel in various testing methodologies and types of testing. Exceptionally organized, efficient and precise with strong liaison skills, strong verbal, written and interpersonal communication skills, analytical thinking with good business acumen

Additional Banking/HR/ADMIN Summary:

Extensive knowledge and experience in Dept. Homeland Security AFG Specialist, Human Resource Management, Customer Service, Information Technology IT Software and banking for over 4 years in Corporate/Federal office experience including event planning, marketing, human resources and office management in both small and large company environments.

Detailed IT Summary:

• Expert in Black box testing such as Functional, Integration, Smoke, Regression, System, Unit and Acceptance also highly skilled in executing test cases and analyzing BRD Business Requirement Documents .
• Experienced in documentation like Test Plan, BRD, Reports with high quality and conducting/facilitating JAD sessions with superior organization and presentation skills.
• Gathered business requirements by conducting detailed meeting with business users and stakeholders.
• Excel in Web and E commerce applications using manual testing wrote.
• Expertise in QC/ALM 11.0 version.
• Extensive interaction with the end users while UAT.
• Detailed Banking/HR/ADMIN Summary:
• Solid experience in office management ability to think Out of the Box to find solutions for better efficiency and time/asset allocation.
• Hiring/benefits and Termination set-up and paperwork. Administering payroll project tracking system.
• Energetic multi-tasker, capable of adopting a number of roles and projects simultaneously.
• Cost Savings through research and negotiation saving up K/month on different services.
• Exceptional problem solver, driven to succeed with strong interpersonal and negotiation skills.
• Excellent communication and presentation skills.
• Polished telephone, interpersonal, and writing skills.
• Patient and Diplomatic with vendors, clients and guests.
• Skillful relationship building with upper management and co workers.
• Proficiency in all Microsoft Office Programs, and high aptitude for new programs.
• Natural leader, inquisitive and adaptable embraces change easily.
• Experience in various marketing and company imaging website, design, newsletters, promotional products and flyers.

Skills and Technology:

Professional Experience:

Confidential

Role : Lead

Project Details:

This project is to replace custom API exposure and management product with a commercial API management solution Apigee API Gateway . Work will involve development of architecture integration to existing middleware system with SOA and REST services that are REST using their browser or one of API test Frame works such as SOA Test or SOAP UI will be required to develop test scenarios , conditions, test data, and execute against the exposed API. Lead testing effort for exposed API services.

Confidential

Role : Lead/Mgmt Off shore/On Shore Client

Project Details:

Combined Insurance is implementing a mobile solution to transform the way they sell business. The mobile solution will integrate custom and package applications in a seamless and intuitive user experience. The mobile framework will need to integrate with their legacy backend systems. A test, deployment, and change enablement lead is needed to manage the mobile application testing Using off shore resources , mobile application deployment using client IT resources , and change enablement of the overall solution.

Responsibilities:

• Manage the testing effort and off shore test leads/teams to plan, construct and execute release tests for the mobile application.
• Apply Agile testing methodologies by preparing SPRINT work plan on MS Project, Principle's, processes to define as well as implement key metrics to manage and assess the testing process including test execution and defect resolution.
• Apply business and functional knowledge to meet the teams overall test objectives.
• Understanding eAgent application 3 platforms Mobile/CRM/Legacy .
• Developed RTM/WORKPLANS/TEST PLAN/PLAN testing process for each platform as well as one major master WORKPLAN for all three platforms.
• Creating ADM process and methods using IBM RRC/RQM/RTC.
• Worked and trained off shore teams on APPCELERATOR cloud tool
• Conducted Interviews/Reviewed Off shore Resource resumes and selected the best highly skilled consultants from the Accenture QA Excellence Resource.

Environment: Mainframe, MS Project, Appcelerator, MS Project, IBM tools RRC/RQM/RTC .

Confidential

Role : Lead UAT Product Managements - FCS/MAS Applications

Description :

TSYS Total Services project involves in FCS Financial Control Services development of MASI/TASI which is a CBOS mainframe tool as it correlates with Merchant, Client and TSYS application. UAT Product Managements

Project Details:

High level and low level of the accounting structure reporting structure. It's a client defined set of criteria used to bundle up totals together, combine unique accounts and transactions with a Hierarchy attributes for the purpose of creating financial totals for balancing the General Ledger and reporting.

Responsibilities:

• Conducted meetings to analyze the documents/process overview of the project.
• Created Test Plans and Test Data by gathering information from the documents.
• Managed numerous team members by coordinating work as well as created spread sheets by breaking down the documents for more efficient work flow and success of the project execution.
• Lead the UAT team by providing direction and support in terms of implementing SDLC processes and standards, and participated in Office of Quality Control review meetings.
• Conducted reviews on XML files which were transferred from EXPRESS platform.
• Validated Test case data in XML data files
• Provided leadership, test framework and actively identified needs to resolve them immediately. Conducted team status meetings regularly and facilitated test issue resolutions.
• Gathered and analyzed data from files and researched to identify problems and resolve discrepancies.
• Created and performed Soap UI testing by executing/testing scripts after verifying functionality of the application.
• Created Project process flow in excel sheet for the team to understand minor/major details in the project.
• Collected data from 3rd party vendors and customers and updated the Data information to the appropriate teams.
• Communicated effectively with project team members, stakeholders and made recommendations to the management on process and test approach
• Gathering and documenting project deliverables.
• Participated and conducted Agile Scrum Daily project meeting and planning using the AGILE process
• Worked on backend and front end mainframe CBOS.
• Methodology: Agile

Environment: Mainframe CBOS, XML, Word, Excel, ALM QC 11.0 and DB2

Confidential

Role : Subject Matter Expert/Sub-Lead/Business Analyst

Description :

SSA Social Security Administration project involves in developing 1-800 telephonic communication for the clients/customer under Citizen Access Routing Enterprise CARE 2020 program.

Project Details:

The CARE through 2020 solution will replace the expiring Call Center Network Solution CCNS and the National 800 Number Network N8NN contracts with a Voice over Internet Protocol VoIP telephony solution. CARE through 2020 - will be designed to handle the increase in call volumes that are currently beginning to occur and projected to continue over the life cycle of this project/program. In addition, this solution will ensure continuation of all the current services and applications available in the existing CCNS and N8NN solutions, and enable future deployment of new automated applications and service delivery channels. The convergence of voice and data technologies will help shape the evolution of SSA's Call Centers into multi-channeled contact centers.

Responsibilities:

• Participating in project initiation meetings to assess the purpose, scope and vision of the project by interacting with the CLIENT at SSA.
• Analyzed Business Requirements documentation and develop test plan from end to end testing of the Telephonic Application
• Extracted test cases from the functional requirement specification, Technical Requirement Specification and UI documents and wrote detail test procedures in Excel to cover the entire functionality of the application.
• Provided defect and test status reports to the project management team periodically through Quality Center.
• Communicated and interacted on a regular basis with project manager and development team during different stages of the project.
• Involved in tracing of the test cases with the new enhancements specification through RTM.
• Managed schedules and collaborated with different teams working on the project.
• Assisted with required data analysis, interpretations, correction and document presentation for various assignments.
• The scope of the project is to focus on testing the set of requirements that is expected to move to the production as production release to ensure that the release meets the user expectations
• Designed requirements traceability matrix to trace/manage business requirements.
• Prepared 1000 test scripts for CARE 2020 project.
• Updated the Scripts related to Telephonic Application.

Environment: Quality Center and MS Office Suite

Confidential

Role : Business System/Coordinator/Execution Analyst/Sr. QA

Project Details:

I am working as a coordinator for TQS Group creating documentation and gathering requirements.

Responsibilities:

• Expertise in Problem solving and Tracking Bug Reports using ALM.
• Updated the downtime of the OLB application to peer's.
• Extensive discussion with Compass Bank Team to gather information related to the merger/migrates of BBVA Bank.
• Created Test Requirement to integrate both application to prepare one integration test scripts for both Alnova and Legacy application.
• Participating in project initiation meetings to assess the purpose, scope and vision of the project by talking to the key stakeholders in the organization
• Created Test Plans
• Analyzing test requirements and reviewing the documentation
• Reviewing Test Cases before sign off.
• Creating Use Cases and validating with development using SDLC approach.
• Creating UI documents.
• Gathering and documenting project deliverables.

Environment: Mainframe, Yodlee, Word, Excel, PowerPoint, ALM 11.0 , JIRA and DB2

Confidential

Role : Sr. QA Lead Execution Analyst

Project Details:

Atlas is updated Version of BOA online banking with project Atlas bank of America targets to gain more control over Bill pay payments. It is implemented in phases. It includes the functionality Bill pay Make payment, Payment Activity, Pay to pay from, and e-bills. The main objective of Atlas is to check that each sub tab of Bill pay is working fine accordingly to the status of respective payment done. The main objectives are managing account, scheduling the payments, Managing payments, Alerts and reminders.

Responsibilities:

• Expertise in Problem solving and Tracking Bug Reports using ALM.
• Updated the downtime of the OLB application to peer's.
• Creating new Customer profiles in BOSS application and linked them to accounts.
• Creating new online ID's For testing Purpose
• Planned and schedules for functional and performance QA work for new and ongoing Atlas applications used by BOA.
• Worked across multiple teams Off shore, near shore, on shore teams in coordinating, educating and implementing / standardizing QA processes.
• Communicated and directed the team regarding new updates and forward the information related to Bill Pay. Worked/used on numerous 3rd party tools like: YODLEE, LEAN, FISERV, and Mainframe
• Transferred scripts from Quality Center to QTP.
• Manage test case development and execution.
• Worked/helped offshore team to verify the same result on particular script/step of the application.
• Monitored test execution of application work flow modules after deploying them.
• Manually conducted Positive and Negative tests. Analyzed system specifications.
• Analyzed the results of defects in ALM and re-tested the show stoppers.
• Trained New Rookies Testers and KT Knowledge Transfer for new group of Analyst regarding the SDLC, Project details and set up their data to their respective ID numbers.
• Created Reports on: How to Document and report bugs found during each phase of the testing cycle to the QA Testing using ALM.
• Took the responsibility of consolidating the User Acceptance testing Results by the entire team and provided the documentation for the test manager
• Customer/end user interaction is major responsibility while doing the User Acceptance testing for the knowledge transfer as well as to resolve the customer issues
• Involved in Test strategy creation for the UAT by identifying the set the test cases that are related to the release of the application
• User acceptance testing Defects are Identified and recorded in the ALM.
• Was involved to establish the configuration Management process for the release as part of the QA team
• Involved in establishing the trust between the configuration team and testing team to build the environment baseline, which has been updated with the release baseline
• Interacted with Teams, Manager and clients to Identify process flow and narrative for our vendor management process.
• Identified the required e-Bills Test data to execute. Execution of Manual Test procedures.
• Tracked Defects in ALM.
• Prepared status summary reports with details of executed, passed and failed test cases using Test Manager in the training.
• Made extensive use of MS Office tools to create and maintain documents such as test plans, test execution and test results documents
• Conducted and Initiated Triage calls related to deployment issues or defects.
• Oversaw UAT Black box functional and End-to-End, testing of various releases.
• Interacted with UAT team and Line of Business in solving the issues.
• Supervised, Trained, Updated team information related to the project.
• Complete knowledge of Front End testing and Back End testing using Black Box testing Methodology
• Methodology: Agile

Environment: JAVA, Mainframe, Yodlee, Lean, Window, Quality Center, Word, Excel, Target, Discovery, WCC, Weas less and Dartnet.

Confidential

Role : HUMAN RESOURCE MANAGER/RECRUITER.

Responsibilities

• Work with account/hiring managers in writing and placing job vacancy ads.
• Experienced in screening resumes, interviewing candidates, drug testing, and assists with hiring new employees.
• Provide clear, effective, timely and constructive feedback to management on interviewing techniques and effective labor relations.
• Conduct new employee orientations and safety training programs, ensuring all necessary forms and documents are completed.
• Set up all necessary personnel files and maintains related records.
• Answer benefit questions for employees, as well as assist with problem solving.
• Process all the new employee I-9 form thru E-VERIFICATION within 3 days of hiring date.
• Ensured that all necessary documents I-9, W4, DIRECT DEPOSIT FORM are received
• information is entered into computer database, and forwarded to payroll.

Confidential

Role : HUMAN RESOURCE/RECRUITER

Responsibilities

• Performed Multiple Recruiting HR- related activities: handled inquires and telephone solicitations for temporary and permanent applicants: screened, interviewed and tested applicants for temporary work: recruited qualified employees and matched them to jobs matching their skill-set: worked with employees and management to address staff member concerns, administer performance appraisals.
• Handled client communication placement activities: determined rates to clients, maintaining highest rates possible while still remaining competitive: dispatched temporaries employees to assignments: processed job orders from clients: faxed resumes upon request to the client followed up and recorded results: processed invoices and the timesheets.
• Answer benefit questions for employees, as well as assist with problem solving.
• Act as a liaison between employees and insurance carriers to resolve problems and clarify benefits. Assist with annual benefit renewals, including enrollment procedures.
• Ensure that documentation is completed for any workers' compensation claims, short-term or long-term disability claims. Conduct follows up to ensure that all parties are kept informed.
• Apply fundamental business and human resource concepts to establish and maintain effective work relationships with managers, the corporation, and the community and maintain professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities. Handle information in a confidential manner.
• Conducted marketing/prospecting activities to attract prospective clients: made 50 calls every morning to different companies: sent e-mail and information packages: helped organize prospective luncheons.
• Including client satisfaction surveys and special events.
• Organized client relations and customer service activities.

Confidential

Role : QA Analyst

Responsibilities:

• Tested the software using Manual Testing Techniques.
• Preparing and executing the Test Cases Test Data. Involved in testing different Modules,
• Prepared test cases for User Define Enhancement, Imaging and Commissions Sales Fee.
• Current Projects and Goals to achieve by solving PMR Bug created and Ad Hoc Testing.
• Responsible for executing and maintaining test scripts/cases in QC
• Performed Functional testing, Acceptance Testing, Regression testing and System testing.
• Detecting bugs classifying them based on the severity and priority in JIRA Bug Tracking system.
• Created Graphic and Slide Presentation to convey the process of the application before creating scripts.
• Prepared Test cases using GUI spread sheet before review/update/discussion with BA/Developer.
• Creating Automation Test Plan and getting approvals
• Creating, Storing, Organizing, and managing Test Automation Resources
• Interacted with Developers regarding new updates, solving issues which prone to be a show stopper.
• Responsible for the development and configuration of Mercury Quality Center and Quick Test Pro.
• Attended meeting and interacted with Business Analyst and developers to acquire knowledge regarding new requirements. Helped and Performed as required to meet the deadline.
• Creating, Enhancing, debugging and Running Tests
• Organizing, monitoring defect management process
• Handling changes and performing Regression Testing
• Finding solutions for Object Identification issues and error handling issues
• Co-coordinating team members and Development team in order to solve issues.
• Interacting with client side people to solve issues and update status.
• Worked on METADATA which uploads images to Fedora 3rd Party tool to transform the image files in the application.
• Methodology: Agile

Environment: JIRA, Window, Quick Rules, QC, Metadata, Fedora, J2EE, MS Word and Excel.

Confidential

Role : GRANT SPECIALIST EQUAVILIANT TO GS-11

Responsibilities:

• Actively participate in the administration of the Assistance to Fire Grants. Assist Grantees
• online with E-Grant to access their grants while they update information. Reviewing the application for closeouts, audits, financial calculation online. Reviewing the Grants if they have complied with Federal, State guidelines i.e. completed with a certain time frame, if funds were used with given time, amendments were required for more fund or time .
• Review grantee financial information to ensure OMB Circulars A1 33 single audit compliance.
• Log and prepare all Direct Deposit 1199a applications for grant approvals.
• Verifies Grants equipments inventory, request details against FF 20/10. As well as contacting
• the Grantee regarding Department and contractual requirements.
• Assist grantee with any changes to 1199a direct deposit form
• Assist FEMA helpdesk with all incoming emails related to status of grant applications, inquiries, etc.
• Prepare daily data of all 1199a applications for routing to the Accounting Division
• Prepare and edit a variety of documents, memorandums and letters
• Performs other related duties as required or requested

Confidential

Role : TELLER/CUSTOMER SERVICE/FINANCIAL REP' ASSISTANT

Responsibilities:

• Processed client transactions in both quiet and high-traffic branches. Lobby and Drive-Up
• Teller.
• Responsibilities included merchant teller window, mini-cash vault, cash.
• Ordering, assisted other associates with balancing and locating off ages.
• Followed up with clients regarding issues or concerns. Kept track of credit card sales for annual goal, and followed up to help clients get approved when declined. Tracked branch performance and goal requirements on MS Excel.
• Back up ATM Teller, pulled deposit envelopes, and set machine for next business day.

Community Service:

• Organize and Volunteer in the events
• Organized Funding Raising and Achieved the highest funds Help Age India
• Market the local business using public relations contacts to build the community.
• Volunteering in Temple.
• Volunteer for any kind of Humanitarian services Red Cross, Help down the street, Helping senior or Help with children who are disabled .