OBJECTIVE: Software Quality Assurance Engineer position within a value-centered company

that incorporates diversity and recognizes individual/team contributions.

WORK EXPERIENCE:

Experienced Software QA Engineer / Business Analyst / Systems Programmer Analyst in the following industries: credit card processing, insurance, transportation, payroll, financial services and check products/projects.

Confidential

Senior QA Analyst

• For TSYS, Columbus, Georgia: Serve as Senior QA Analyst on a major bank's software conversion project.
• Analyzed business and technical requirements to produce test plans and scripts to cover documented client requirements
• Prepared test plans and other documentation for various assigned project initiatives using HP ALM
• Executed test scripts using HP ALM within the given project's timelines
• Interactively reported daily testing validation results often via WebEx presentations
• In Agile testing environment, for UAT, collaborated with technical and business resources to identify and resolve defects. Established test data and produced results documentation for project review.
• Utilized SharePoint to manage logged enterprise-wide issues
• Successfully mentored SQA staff in acclimating to the TSYS work environment

Confidential

Lead SQA Analyst

• Created test plans and manual test cases for Client Server and Mainframe manual testing using HP ALM in an Agile .net Java testing environment
• Entered and tracked defects in HP ALM's defect management tool and SharePoint
• Worked on multiple project assignments simultaneously
• Gathered requirements and produced associated tests - developed and reviewed scripts for positive and negative test scenarios for front and back end testing - conducted baseline testing and generated reports
• Tested server and Web Portals
• Handled tasks of developing and maintaining test scripts and test cases required for full life cycle testing
• Reviewed test cases/scripts with QA manager and project team to ensure thorough test scenario coverage positive and negative
• Decomposed user stories, technical requirements and business rules

Confidential

Software Quality Assurance Engineer Lead

• Created test plans and manual and automated test cases for Web and Mainframe manual testing using HP Mercury Quality Center
• Satisfied front and backend requirements verification testing
• Performed cross browser testing Internet Explorer, FireFox Mozilla
• Participated in web browser security testing
• Entered and tracked defects in MQC's defect management tool
• Scheduled and facilitated continuous defect status review meetings
• Prepared and analyzed test plans and test cases for test case reviews
• Produced and distributed defect status reports both before and after defect review meetings
• Reported accurate status of testing progress to management on a weekly basis
• Managed multiple project assignments simultaneously
• Provided requirement/test analysis document for audit reporting
• Implemented, executed and enforced corporate and departmental goals, methodologies and procedures
• Collaborated with other quality associates and managers to develop standardized templates, tools, and procedures
• Shared knowledge and supported the enhancement and standard usage of tools and procedures across the QA department
• Lead and mentored new/junior team members
• Demonstrated excellent verbal and written communication skills
• Utilized QTP for automated test scripting and testing
• Established CMM Capability Maturity Model Level 2 for Billing department SDLC
• Utilized My SQL, SQL Server, Oracle tools for test data query and manipulation and log file review

Tools/Software:

Mercury Quality Center/ALM, MS Office Suite 2010 Word, Excel, Publisher PowerPoint, Publisher, Access, Outlook , Lotus Notes, Quick TestPro, TSO, SharePoint

Confidential

Consultant

• For Equifax Card Solutions, Atlanta, Georgia: Served as a Business Analyst/Quality Assurance Analyst in a software development environment.
• Responsible for testing ongoing releases and enhancements to a Credit Card Processing System, including regression testing.
• Assumed lead responsibility for verifying the financial balancing of the system. Performed intense Y2K certification testing activities.
• Responsibilities included writing Functional Description Documents, developing test plans, formulating cases, writing scripts and executing test scripts.
• Used QATrack to establish testing objectives and to track variances and errors. Reviewed test results and identified/documented problems. Provided status of each test case.
• For Equifax Card Solutions, Atlanta, Georgia: Served as a Senior Programmer/Analyst responsible for the development, modification, and testing of programs for a Credit Card Processing System. Utilized COBOL II, CICS, MVS and VSAM.

Confidential

Senior Programmer/Analyst

• Wrote Assembler batch and CICS programs for a Credit Card Processing System.
• Provided business analysis for various credit card projects.
• Coordinated the design, programming, and implementation of the Gold Upgrade project.
• Functioned as the Endeavor Administrator. Maintained the on-line Production Support On-Call System for the Atlanta office.
• Developed programs for the Issuer's Clearinghouse Bankruptcy project. Resolved production problems involving problem identification, program corrections and production file updates.

Confidential

Senior Technical Analyst

• Developed system designs for enhancements to a Payroll System.
• Wrote Assembler programs for reporting of payroll information to taxing jurisdictions via magnetic media.

Confidential

Consultant

• Researched and analyzed program requests. Designed, developed, enhanced and maintained on-line and batch programs using Assembler and CICS in an MVS/ESA environment.
• Programmer for a major project to transfer balances of existing customers to new credit card products.
• Participated in the development of system test plans to facilitate a software split on behalf of a major customer. Maintained VSAM and QSAM files.