| Professional Experience Confidential Software Quality Assurance Engineer Team Lead - Communicated and reported to the QA Director reports on testing progress, project/quality status, and risk factors.
- Created comprehensive test plans/test cases to document the proposed QA solution.
- Interacted and communicated with programmers. Provide QA input, with early involvement in design, implementation, and development phases.
- Worked very closely with internal end users subject matter experts on all user acceptance-testing efforts of the application.
- Documented and track defect items, detailing new problems, and items requiring re-work.
- Completed planned testing activities: Included the testing of new development, testing defect fixes, system/regression review, and exploratory testing.
Confidential Business Analyst / Sr. Software Quality Assurance Engineer - Experience with Medicaid programs and other Federal and State healthcare programs including related eligibility/enrollment principles, and health care claims data
- Assisted with organizing massive quantities of data from multiple sources into useable data reports for cross-functional consumption.
- Performed data analytics, analyzed potential points of failure and reporting them to the manager including the creation of trend reports.
- Ownership in process improvement utilizing Rational Unified Process RUP , DMAIC fundamentals and Agile principles.
- Oracle data design reprocessing claims for error resolution, to satisfy Interacts, retro-LICS, and to adjudicate FIR F2/3 data into AmeRx.
- Reprocessing module testing - software upgrade design and execution of test scripts.
- Completed planned testing activities. Includes testing with new development, testing
- defect fixes, system/regression review, and exploratory testing.
Confidential Sr. Software Quality Assurance Engineer - Communicate and report to the Chief Technology Officer CTO reports on testing progress, project/quality status, and risk factors.
- Created comprehensive test plans/test cases to document the proposed QA solution for Enterprise resource planning ERP software
- Interact and communicate with programmers. Provided QA input, with early involvement in design, implementation, and development phases.
- Worked very closely with subject matter experts on all acceptance-testing efforts.
- Document and track defect items, detailing new problems, and items requiring re-work.
- Complete planned testing activities. Includes testing with new development, testing defect fixes, system/regression review, and exploratory testing.
- Prepare defect reports, test results reports, and project/quality status
Confidential Sr. Software Quality Assurance Engineer - Reviewed and evaluated functional specifications for upcoming projects.
- Provided QA input, with early involvement in design and development phases.
- Interacted and communicated with cross-functional and project teams on testing
- progress, project status, and risk factors.
- Created comprehensive test plans/test cases to document the proposed QA solution.
- Complete planned testing activities. Includes testing with new development, testing
- bug fixes, system/regression review, and exploratory testing.
- Prepared defect reports, test results reports, and project/quality status.
- Documented and tracked items in defect tracking software, detailing new problems, and items requiring re-work.
Confidential Sr. Software Quality Assurance Engineer - Review, understand, and evaluate functional and technical specifications for upcoming projects
- Worked very closely with external end users subject matter experts on all user acceptance-testing efforts of the application.
- Produce test scripts that adequately assess requirements and locate deficiencies with new development and bug fixes.
- Complete planned testing activities. Includes testing with new development, testing bug fixes, system/regression review, and exploratory testing.
- Communicate to QA Director Reports on testing progress, project/quality status, and risk factors.
- Lead testing projects, developing test checklists, master test plans, risk catalogs, and providing quality metrics data compared with defined quality objectives.
Confidential Software Quality Control Manager - Supervised and trained the Quality Control team and perform a variety of Quality Control testing functions on all newly developed and existing litigation databases.
- Performed high level testing of DataDeliver of software tools at developers' site.
- Manipulated and transformed client source data and loaded into various internal litigation software programs.
- Performed a variety of Quality Control testing functions for client deliverables and all newly updated litigation applications.
- Improvement of all Quality Control processes, documentation, and test scripts.
- Worked closely with Project Managers and Database Developers to ensure that all newly developed and existing database projects are updated accurately.
Confidential Operations Manager/ Business Analyst - Directed, supervised, and trained the Operations staff on all the day-to-day technical/admin support operations: data entry, billing, collections, accounts receivables, payment processing, and the troubleshooting of any customer service technical issues.
- Communicated with wholesale account representatives, local exchange carriers, and third party vendors regarding the provisioning and activation for all voice switched and dedicated communication services.
- Generated and managed monthly past-due reports ensured all delinquent accounts were properly reported and tracked with our collection agency representatives.
- Provided high-level administrative and technical support to senior executives such as the Chief Executive Officer, and Chief Financial Officer.
Confidential Intelligence/Administrative Operations Supervisor - Supervised and trained the staff on all the day-to-day intelligence/administrative operations: payroll investigations, entitlements, deployments, promotions, awards, training, discharges, and all legal investigations/administration.
- Managed and reviewed daily QA records while ensuring production of the Marine Corps Total Force System Database MCTFS
- Verified the accuracy of information contained in the MCTFS databases such as payroll, Anti Money Laundering AML , Suspicious Activity Reports SARs , dependent information, and allowance for housing entitlements.
- Documented and reported any service member subjected to disciplinary action such as Court Martials, Non Judicial Punishments, or Administrative Counseling.
- Provided high-level support to all Officers, and Non-Commissioned Officers
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