EXPERIENCE SUMMARY

• Around 12 years of experience in software testing.
• Expertise in leading and managing system integration testing and user acceptance testing projects.
• Proven experience in delivering effective effort and resource estimation for manual, automation and load testing projects.
• Ability to successfully lead multiple projects in parallel with aggressive delivery time lines.
• Known for establishing positive people relationships with both IT and business teams which are crucial for smooth and successful project implementations.
• Excellent team mentoring and motivating skills.
• Ability to proactively identify issues affecting milestones and act on them.
• Extensive experience across automation, functional and load testing projects.
• Good experience in handling testing that are part of organization wide technology modernization programs, complex conversion programs and third party vendor tools and process integrations.
• Experience in setting up testing center of excellence collaborating with channel partners of leading testing tools
• Played key role in recruitment process involving QA team setup and capacity expansions.
• Experience in performing successful proof of concepts on testing tools and methodologies
• Recommend customers on selecting the right testing approach that fit in their project and organizational goals.
• Showcased successful test deliverables on time across onshore, onshore-offshore delivery models.
• Strong domain knowledge in Broker dealer, Investments, Logistics and Healthcare industry business processes.

TECHNICAL SUMMARY

• Tools: HP Unified Functional Testing 11.53, Quality Center 8.2, QTP 8.2, QARun 4.9, QALoad4.8, Load Runner 8.2, Track Record 5.0, IBM Clear quest, JIRA, File Aid.
• Technologies: Enterprise - Web technologies, Client Server Applications
• SDLC methodologies: Water fall, RAD Rapid Application Development and Agile Scrum.
• Third party vendors tools: RR Donnelley correspondences physical mailing, IBM BPM, File net, Kofax Scanning, Imaging and Document Management system, Envestnet RIA accounts and trades management tool, M O systems Suite Me commission's management systems, SunGard trade surveillance tools Protegent Surveillance v 10.01b, Personal Trading Assistant, Pinpoint, Fetter logic Consolidated Clients view, PAS Wealth Management systems, Pershing Netx360, Subscribe, Albridge wealth reporting AWR , Albridge Data Warehouse ADW systems.
• Industries: Broker Dealer, Investments, Logistics and Healthcare

ENGAGEMENT OVERVIEW

Confidential

Testing Lead/Manager

• Commissions: Commissions' project involves external vendor Miningham Ollerich for processing the commission payment for the registered representatives on trades placed by them based on their active licensing information specific to the securities type in the state of residence of the client.
• Compliance: Compliance project includes integrating regulatory tools from SunGard namely Protegent trade surveillance, Personal Trading Assistant PTA and Pinpoint into Pershing.
• Trades: Ensured trades were placed, approved, processed through Pershing Netx360 application for Equities, Mutual Funds, 529 plans and Bonds. VA trades were placed using Subscribe and processed through DTCC. Envestnet tool was used to place RIA trades and processed through Pershing. All these trades' data were moved through commissions systems and rep commissions validated as per business logic.

Responsibilities:

• Developed test plan and obtained business buy in/sign-off on the testing scope, designed test scenarios based on signed off system/functional requirements documents, developed test schedules, time and effort estimations, coordination with infrastructure team to set up necessary test environments.
• Collaborated with programmers and analysts to coordinate and facilitate the testing process.
• Delegated test scenarios for test execution, defects triage, conduct daily test status meetings, publish daily test status dashboard to higher management and business stake holders,
• Coordinated with Pershing and Albridge teams in testing feeds that are sent out every day to M O systems.
• Validated the commission's payment process collaborating with business teams in which feeds are consumed and processed for payment of commissions based on the license validations against information received from other external systems like NFS, NSCC, UCLA, Direct sponsor carriers etc.
• Park Avenue Securities uses Protegent trade Surveillance tool as firm's blotter. Managed testing strategy by detailed planning so we can fully test all threshold rule alerts across equities,MF,VA,529 plans and bonds. Verified data mapping between raw files received from direct sponsors, ensured data hierarchy is followed as per data file layout. Assisted the business team in validating calculation logic for positions, holdings and balances summary.
• Coordinated testing Personal Trading Assistant PTA application integration with Pershing and outside broker dealers.
• Pinpoint is another critical field facing compliance tool which helps financial representatives to submit their annual account review AAR forms and approval process. Lead testing of AAR submission and approval processes according to the user entitlement calibrated for different user roles.
• Managed entire end to end trades testing of critical financial data flow from one system to another system that includes external systems like Pershing, Subscribe, Envestnet and direct business.
• Orchestrated testing activities in processing trades data into compliance tools and verified for alerts or rules which trigger based on the threshold set in alerts.
• Ensured that testing plans and objectives were achieved on time and under budget.
• Developed traceability matrix for the project.

Confidential

Responsibilities:

• Coordinated with offshore for business knowledge transfer,
• Developed user acceptance test scope, test plan, test scenarios, set up test scenarios business review and participate in obtaining business sign-off,
• Performed existing production application performance benchmarking from the users productivity point of view,
• User test execution coordination, defect management, conducting daily test status meetings, working with business to identify priority and working with IT to set the severity of defects including defects resolution coordination, keep management updated on the test status and published weekly testing Gantt chart.

Confidential

Variable Annuities:

• This project deals with managing and maintenance of client's variable annuity holdings on a daily basis.
• RIA:
• RIA is registered investment advisors. System allows the RIA accounts as platform3 accounts where in PAS will charge regular fee for maintaining and recommending clients of asset buys and sells.

Corporate actions:

When fund companies change their fund name or merge with other funds, CA functionality in BARS helps to perform the name changes in the system.

Production support:

• Support testing high priority production defects uncovered in production.
• Capture:
• Capture is Kofax scanning, imaging and document managing system. This project helps to scan brokerage forms, separate work items, index and store for retrieval in File net database. IBM BPM system was used to manage the workflow process.
• EDV:
• Enterprise document viewer helps users based on entitlement to access the stored documents from the file net database

Consolidated clients view:

Fetter logic has a suite of tools called Quadron suite that helps financial representatives to view and manage clients' accounts and personal information, create house holding account groups, submit new client applications online, place brokerage trades with NSCC as the clearing firm in NYSE stock exchange etc.

Responsibilities:

• Planning test strategy according to the project need, test plan, creation of test scenarios, obtain business review and signoff of test scenarios, resource and effort estimation, test execution coordination, defect management, conduct test status meetings and management test status update. Participate in Go-No-go decision meetings.
• Handled user training about user acceptance testing, test execution and defect documenting processes to enhance the effectiveness of UAT.
• Supported and assisted the team to test daily feeds from different sponsors which automatically updates client records in BARS based on the business rules set for each client type.
• Assisted business team to validate EDV functionality based on different user roles and handled reports testing.
• Coordinated with Kofax vendor on testing scanning, work items segregation, indexing and storing physical client documents and application forms.
• Managed user acceptance testing of a large user group involving multiple departments including client on boarding, accounts maintenance, recon, operations, principal approvers and trading during the consolidated clients view project.
• Created end to end workflow process scenarios incorporating all possible functional flows that came up during scrum meeting as part of IBM BPM Business Process Management project. Collaborating with end users towards user acceptance testing was a challenge.

Confidential

• Document tracking Tracks and hold client data, mail information and maintains the document flow.
• Environment MS Access forms front end and MS SQL SERVER 2000 back end.
• PASDE Ability to scan documents, Index the documents to set up link between the clients information and scanned documents. Perform maintenance of the indexed documents with features to re-index, split documents, delete a document and delete a batch.
• EDV Documents stored in the file net repository is searched with this web component with options for sort by receipt date, document number, last name, AND, OR and LIKE search of documents.

Correspondences:

• Whenever clients open a New Account profile, revised an existing account profile financial status or personal profile updating of existing accounts , Change of Address and three years completion of accounts should be communicated to the clients as part of FINRA regulatory requirements.
• NFSAPI: Brokerage accounts are created and maintained in FBSI mainframe via BARS in real time through the T1 dedicated link set up between PAS and NFS.
• Direct B6: B6 is an automatic over night processing of clients' trades or transactional data received from sponsors in the form of feeds and save them into the BARS database based on the complex rules set for different types of clients and product types on a daily basis.
• Opt out Guardian: Corporate Marketing of Guardian Life Insurance periodically conducts direct mail campaigns and requests producers and General agents for feedback on eligible clients to be included in those campaigns. This information is used by Corporate Marketing to finalize the client list of each producer to be sent a campaign package. Opt out application automate the feedback collection from Producers and General Agents. Based on the feedback the application will eliminate the Opted out clients from the campaign and the Campaign packages will be sent to other clients.

Environment: Visual Basic, SQL SERVER 2008

Responsibilities:

• Analyze and understand the business functionality of the system,
• Prepared test plan
• Preparation of high level test scenarios covering the business requirements and functional requirements. Review and obtain sign off from the project team.
• Test Cases and test data creation based on the developed scenarios,
• Test Automation using QTP
• Test execution, defect tracking and submission of test summary report.
• Developed offshore team and assisted in designing automation framework for regression testing.
• Performed load testing using Mercury Load Runner for the Opt out application. The application was fine tuned for 100 and 400 General agents and Producer users concurrently.
• Metadata testing for Direct B6 project to ensure the business rules set for each data field from front end user interface behaves correctly when data received from external feeds automatically updated in the backend database. Preparation of test data to cover all possible business rules were a challenge with the given tight delivery time lines.

Confidential

• Kaiser Permanente is the largest nonprofit health plan organization in the United States, serving 8.2 million members in 9 states and the District of Columbia. Its an integrated health delivery system that provide and coordinate the entire scope of care for our members, including preventive care, well-baby and prenatal care, immunizations, emergency care, screening diagnostics, hospital and medical services, pharmacy services.
• KP.org is the frontal website of Kaiser Permanente offering healthcare solutions to corporate and individuals in many parts of United States.

Environment: Mainframe CICS, Oracle, J2EE

Responsibilities:

• Understand the KP.ORG functionality,
• Present the understanding of the assigned modules in the form of the reverse presentations to the client,
• Managed a team of six members in testing the proxy role set up and functionality validations.
• Test cases created based on the SR System Requirements 's and CR Change Requests 's
• Coordinated test execution and submission of test summary report.

Confidential

Guardian anytime is a web-based approach for managing the policy administration based on the role of the customer. This portal supports five roles namely Employer, Member, Broker, Health Care Professional and Third Party Administrator. The functionality and the Graphical User Interface changes based on the roles mentioned. Guardian Anytime portal consists of the Eligibility, Billing, Forms Materials and Reports modules. After performing the proof of concept on QTP, Guardian liked the benefits of automation and went ahead to procure QTP in house with 20 floating licenses and I lead the team of 15 test engineers located at both onshore and offshore.

Environment: Mainframe CICS, DB2, Oracle, J2EE

Responsibilities:

• Preparation of Test Plan for the Guardian Anytime Portal,
• Designed Test Automation Framework for individual modules,
• Estimation of Time and Resources Requirement
• Coordinating with Client and offshore towards issue resolving, business clarifications and project progress weekly status update,
• Created automated test scripts using QTP by synchronization of events and checks standard check, text check and validate the functionality of the application with various combinations of valid and invalid data.
• Motivating team during challenging times as the delivery time lines were very tight and expectation was high for the first automation project.
• Received high appreciation from client for delivering the regression automated scripts under time and budget resulting in multiyear automation projects in offshore development center.

Confidential

RAPID is Revenue Accounting Prorating Interline Decision Making. RAPID Passenger/cargo is a complete, end-to-end solution for passenger/cargo revenue accounting. Packed with powerful functionality, it is designed to give you the clearest view of how your business is performing. The solution transforms the jumble of data found on every one of your passenger coupons into a single stream of valuable financial and management information.

Environment: D2k, Oracle

Responsibilities:

• Planning of Testing Framework for individual modules
• Estimation of Time and Resources Requirement
• Created automated test scripts using Compuware's QARun utilizing clipboard, checks and object identification and control statement functions under very aggressive delivery time lines.
• Peer review of Test scripts generated by Team Members
• Test execution and demonstrated over night execution of test scripts without any manual intervention.
• Conducted training on QARun to business users and managers at client site.
• Received excellent appreciation for the quality of automation scripts from client resulting in multiple engagements from the client.

Confidential

Chronos originated as an end-to-end redesign of FedEx Revenue Systems. The Chronos vision is to create a single global revenue system that redefines the FedEx revenue cycle, introducing greater flexibility, visibility, stability, and control into FedEx revenue management. This revised cycle will support current and future business needs and increase the FedEx competitive advantage by reducing the potential for lost revenue. It has many engines namely Format, RCCE, TER, Dynamic Fuel and Revenue Recognition.

Environment: Sun Solaris5.8, J2EE, Sybase11.05

Responsibilities:

• Planning of Testing Framework for individual modules
• Estimation of Time and Resources Requirement
• Created automated test scripts using compuware's QARun by synchronization events and checks form check, text check and validate the functionality of the application with various combination of valid and invalid data.
• Review of Test scripts generated by Team Members
• Test execution and submission of Incident report.

Confidential

Premia is an Enterprise Information Portal for Insurance Organizations. It takes care of end-to-end flow of Business Documents within the organization starting from Quotation from customer, to the Policy and Schedules, the generation of relevant Financial Documents and finally covering the risk by the Reinsurance Function. It supports all major classes of business including Life, Fire, General Accidents, Engineering, Marine Cargo and Hull, Auto and Medical.

Environment: Oracle Forms, Oracle 8.0

Responsibilities:

• Functional testing
• Preparation of test scenarios and test cases for the life and fire insurance modules
• Test cases creation after signoff of test scenarios from the business team
• Execution of test cases as per test schedule and providing the test summary report
• Discussion on failed test cases.
• Load testing
• Performing Load testing with the 5-10-15-20 concurrent virtual users with Single Risk, Single SMI and Cover, 1 vu with 1000 Risk, 3 SMI and 3Cover, 5-10-15-20 concurrent Vu's for Reinsurance and Claims and submission of Analyzer timing file.
• Estimation of Time Requirement for performing one transaction

Confidential

TAKE SUITE consists of four modules- one of which was warehouse workflow. It automated all the work carried out in a warehouse like Purchasing on behalf of customer, maintaining the stock, providing Value Addition activities etc. Client had implemented a complex algorithm designed by IIT Madras for calculating the storage location.

Environment: DOT NET, SQL SERVER 2000

Responsibilities:

• Understanding the Application from Functional Requirement Document and presenting the approach to be followed to perform manual testing of the product,
• Preparation of GUI Unit Test cases, Functional test cases and integration test cases.
• Performed the Traceability Matrix to freeze the Test Cases developed and to verify the Functionality Coverage.
• Execution of the Test Cases and Submission of the Incident Report.

Confidential

Project was done for Govt. of Bhutan in cooperation with Best Co lottery Agencies, Chennai. This project handles the Automation of lottery purchase with options of Fast Purchase, Advance Purchase for lot purchases, and Search lottery according to requirement from around ten million tickets.

Environment: ASP, SQL SERVER2000

Responsibilities:

• Framing of Test Scenarios to evaluate the Server Response Time
• Including Checkpoints in scripts to verify the time for a particular action to take place in the application
• Finding out the maximum number of concurrent users that the application can support
• Review of Test scripts generated by Team Members
• Analyzing the Analyzer timing file generated
• Analyzing the Runtime Capture file for finding out the bottlenecks in the application during load test.

Confidential

This project handles the Attendance Ledger, Leave entry, Holiday entry, Schedule entry, Department details, Leave allotment and transactions involving the employees of the organization.

Environment: ASP, SQL SERVER2000

Responsibilities:

• Prepared Test Design for GUI Unit, Integration and Volume Testing
• Prepared Test Cases using Black box techniques
• Prepared Test Data using Compuware's file aid
• Performed GUI Unit, Integration and Volume Testing