Quality Engineer Resume Profile

Summary

Information Technology professional specializing in systems administration and software quality assurance with over 17 years of experience in computer networking, product testing, and technical support.

Professional Experience

Confidential

Systems Engineer Senior Software Quality Engineer

Delivered a software testing environment which ensured the quality of the company's research applications to ensure our applications integrate with other third-party software and to provide an environment so that the product development and support teams can support our products. Principle duties include installation, maintenance and upgrading of hardware and software. Managing network maintenance and handling all security related issues.
Performed administration and monitoring of local area network, Microsoft Windows-based servers and network-based applications. Supported servers based on Windows Server NT, 2000, 2003, 2008 R2 , and 2012 R2 with workstations based on Windows XP, Vista, 7, 8, and 8.1. Implemented Microsoft services including Active Directory AD , DHCP, DNS, Group Policies, MS SQL Server Express, Virtual Machine Manager SCVMM , Windows Deployment Service WDS , and Windows Server Update Service WSUS . Installed and configured operating systems, applications and upgrades. Maintained Cisco switches and network cabling in the lab and resolved all issues. Ensured security for local area network, servers, and network-based applications. Supported remote users utilizing VMware workstation. Troubleshoot network communications using tools such as Wireshark and Sysinternals Suite.
Planned and executed Backup and Disaster recovery strategy using Tandberg Tape Library and UltraBac software. Performed disaster recovery exercises to ensure system reliability.
Wrote internal technical documents for company products and lab systems administration. This included an Access database used for inventory control, Symantec Ghost image tracking, and lab system monitoring.
Developed Testing and Automation Tools. Created automated tools to manage Symantec Ghost images and to perform other tasks using BartPE, VBScript, HTA, and PXE. Designed a virtual testing environment based on Microsoft Virtual PC software using Visual Basic Scripting, HTML application programming. Implemented rapid deployment of Microsoft Windows using Microsoft Deployment Toolkit, Windows Automated Installation Kit, and Windows Deployment Services WDS with bootable media and Preboot eXecution Environment PXE capable computers.
Conduct research, evaluation, installation and upgrades of Microsoft Windows Operating Systems, network hardware and network-based applications. Advised Management and providing justification for new software and hardware acquisitions.
Managed software testing effort for company's legal research application. Responsible for test plans, cases, requirements and use case refinement, all functional and black box testing. Coordinated release builds and handled all 3rd level customer escalations. Adhered to all agile processes, defect tracking procedures, and test status reporting as required.
Collaboratively influenced product enhancement action based on severity and customer priority. Significantly reduced the development time to analyze and provide bug fixes as a result of providing a test lab with remote computer access.
Provided accurate test sizing and developed sound test strategies in accordance with budget, time and quality mandates. Ensured that test deliverables were reviewed by the appropriate parties and that any issues from these reviews are addressed.
Interfaced with Project Managers, Software Engineers, Editorial, Sales, and Support groups in an effort to improve customer satisfaction and productivity.
Participated in product development and support meetings on system administration, computer, and software testing knowledge.
Created tools using scripting languages for performing complex tasks for content editing, software testing and support.

Confidential

Technical Quality Assurance Specialist

Provided third level support to customer facing Technical Support Specialists on complex problem diagnostics and resolution. Reviewed product documentation and provided feedback before it was shipped to customers.
Performed software testing on software products developed by LexisNexis.

Confidential

Technical Support Specialist

Provided technical support for customers having technical issues with proprietary software products developed by Matthew Bender and Shepard's Citations.
Mentored new technical support representatives.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship