SKILLS SUMMARY

• Databases: SQL Server, Oracle, Informix, MS Access, Notes, TOAD, Embarcadero DB Artisan, Btrieve, dBase, Paradox. Have QA'ed 12 real-time databases. Have written basic SQL queries for 2 years at Boston Communications Group, Intellution, Celarix, and Bank of America.
• Hardware/firmware: Notebook computer systems engineer at Compaq Marlboro. BIOS testing at Staples and Compaq Marlboro. Multimedia peripheral testing at Compaq Marlboro. QA managed a website using OPOS signature capture device, scanner/printer, and cash register bar code scanners at Staples. Driver testing at Celarix, Staples, Compaq Marlboro, Intellution, and Boston Communications Group. MQ series and BizTalk message queue servers at Celarix and Amicore.
• Automated test tools: HP Quick Test Pro 10.0 Quality Center, Rational suite Robot, Req Pro, ClearQuest, and ClearCase Web. VB script written for QTP. PERL scripts and Visual Basic Editor scripts and forms edited for automated testing.
• Bug reporting tools: ClearQuest, Lotus Notes, PVCS, MS Access, Visual Intercept, Jira, Test Track Pro, Quality Center.
• Management: QA manager at Terrazones, Vanteon, and Staples. QA lead at Mobiquity. Senior QA engineer since 1996.
• Mobile OS's: iOS for iPhone iPad, Android, Blackberry
• Misc: XML, EDI's, DTD's, MQ series, Crystal Reports, MP3, MPG, FTP, Lotus, CHIPS, SWIFT licensed hospital CRCST.

WORK HISTORY

Confidential

Senior QA engineer

• Writing a test plan and test cases and software defect reports for Autotrader.com's Sell Your Car mobile app.
• Executing test cases on android and iPhones and tablets.
• Jira, junos pulse, OpenAir, GoogleMail, agile.

Confidential

Senior QA engineer

• Wrote and executed test cases for the Guidewire Policy Center personal line auto insurance application.
• Helped coordinate a team of 12 senior quality assurance engineers for Quality Center uploads and data requirements specifications.
• My test cases were singled out as having the best verifications by the SME for the application which we were testing and the IBM offshore team specifically requested to execute them first.
• Guidewire, Quality Center, ClearQuest, Windows 7, IE 9.

Confidential

Senior QA engineer

• Lead QA engineer on one large automotive mobile project and junior tester on an automotive web application.
• Writing test plans and test cases from requirements, specifications, use cases, and wireframes.
• Testing iPhone, Android, and web applications.
• Working closely with PM's, developers, BA's, and UI designers to write test cases and diagnose bugs rapidly.
• Jira, Team Foundation Server, REST client, Agile.

Confidential

Senior QA engineer

• Sole quality assurance engineer for 24 developers, testing mobile and web educational publishing software.
• Wrote over 500 bugs in the first 5 months on 6 projects, and conducted daily smoke, functionality, and regression testing.
• Created analysis of QA statistics for 3 projects for the CEO, to help project QA budgets for projects.
• Got the sales staff to include contingent billing on contracts for our investigation time for customer-caused data bugs.
• Taught the project managers how to conduct testing and how to write smoke test plans.
• Taught the developers how to write and properly document bug reports.
• Wrote generic smoke test for multiple projects and specific smoke tests for 2 projects.
• Contributed to daily scrum meetings and produced daily QA productivity reports.
• Worked closely with project managers and developers to identify, diagnose, triage, and resolve bugs as fast as possible.
• Trac, IE 8 9, Firefox, Chrome, Kindle, Windows XP and 7, VM, VPN.

Confidential

QA lead

• Managed mobile device software testing for 13 projects with a team of 11 QA engineers.
• Provided a smooth transition on all projects from the earlier QA manager with only 4 days of training.
• Kept management well informed on a timely basis of the status of current testing and future QA needs.
• Interviewed, helped hire, trained, and mentored new junior QA engineers, teaching them how to test, write clear bugs, communicate collaboratively and directly with QA, the PM's, page graphics designers, and the developers, and how to write test plans and test cases and daily status reports in their first 2 days on the job.
• Worked with management to staff QA with 11 testers instead of 5 during my first 2 weeks.
• Established a dynamic, collaborative QA work process with instant communication between testers, developers, and PM's of test results and any issues blocking testing for the fastest possible resolution of issues.
• Established procedures for QA to analyze project documentation, write test plans, get questions answered, and even use software on the development server before formal QA testing was scheduled to begin, for maximum efficiency and thorough test coverage.
• Participated in the creation and maintenance of mobile device tracking documentation for the test devices.
• Led or participated in bug triage meetings and participated in agile scrum meetings before releases to QA to customers.
• Analyzed software complexity and development to QA labor hour ratios to provide estimates of QA testing hours needed.
• Participated in testing and wrote bugs and test cases on 10 iOS and android mobile applications.

Confidential

Senior Quality Assurance Engineer

• Functionality and regression testing of a rules based employee securities trade monitoring website.
• Wrote a 120 page, 3000 item regression test plan for 3 releases of the application.
• Closed over 1500 software defects and wrote over 800 defects.
• Tested over 110 excel and pdf reports.
• Created and maintained a 26 action, 148 verification point Mercury Quick Test Pro smoke test.
• Edited user and administration manuals and wrote release notes.
• Java, SQL, Windows XP, Office 2003 and 2007, IE 7, SQL Server, WebLogic, Oracle, QTP 9.0 9.2, Jira, Test Track Pro.

Confidential

Senior Quality Assurance Engineer

• Senior QA engineer on a securities brokerage compliance website.
• Wrote 50 of all GWIM division bugs, more than the other QA and UAT testers combined.
• Maintained a library of daily SQL queries and exported Excel spreadsheets and defined new queries for SQL specialists.
• Produced daily production reports and Clearquest bug meeting reports.
• Training in Rational Requisite Pro, Test Manager, and Clearquest.
• Java, JSP, Oracle, SQL, IE, Embarcadero DB Artisan, Clearquest, Windows XP.

Confidential

• Senior technical software and medical positions
• Derrico Computer technical skills assessment interviewer
• E-Placers - Recruited software job candidates through job boards, e-Placer's candidate database, my own candidate database from Derrico Computers, and Google searches and submitted resumes and cover letters to partner recruiters for Java, .Net, and C developers, web security experts, network engineers, embedded C/C medical device developers, QA engineers, and marketing managers - 2009 to 2010.
• Umass Worcester Memorial Hospital Sterile Processing Technician 2003 to 2004 CRCST with IAHCSMM.
• Mass Bay Community College Framingham paid tutor in 4 basic and advanced biology classes 2003 school year.

Confidential

QA Manager and web design engineer

• Set up and maintained the QA environments, and wrote and executed all test plans for 3D graphics engines and web and lan games, based on rapidly changing specifications and requirements.
• Helped evaluate software development tools and architecture alternatives for creating next generation web and lan games, including Microsoft's new .Net GDI framework, Sierra's Worldcraft level editor, Macromedia Shockwave, VRML applications, and the C and Curl languages, for the Windows XP/ME/98 operating systems.
• Helped define systems software architecture requirements, functionality, and page design for a new internet travel game, and helped create demos of the product.
• Managed QA meetings, bug and issue lists, and web design requirements and meetings with developers and BSA's.

Confidential

BackOffice billing application project Senior QA Engineer

• Tested 3 beta releases of a new billing application for systems integration, functionality, data integrity, regression, data limits, and keyboard navigation with Amicore's legacy medical office workflow management application suite.
• Consistently diagnosed core functionality bugs by constructing methodical, thorough, and creative data driven business use cases for system integration, functionality, and data integrity QA process methodology.
• Tested HCFA and customized accounting reports provider referral data flow functionality and reporting and ICD9, E M, and CPT code and other dictionaries for systems integration, functionality and usability.
• Managed testing for the WAV to MP3 conversion of a digital audio recording OCX control and its related server application for Amicore's wireless NIC LAN notebook computer multimedia application.
• Collaborated with QA leads developers to monitor resolve network, hardware, software, integration, script issues.
• Win2000 Professional, WinNT 4.0, Win98, WinME, Visual Basic 6.0 API's, XML data transfer pages, SQL server 7.0 real time database, Microsoft BizTalk message queue server, and SQL stored procedure scripts for report queries.
• One of the first 3 consultants hired when the Salem office was doubled in size wrote over 470 bugs on 6 applications plus many tech notes, discussion audit trail issues, installation procedures, and helped train new QA engineers.

Confidential

Consolidator Visibility website java applet project Senior QA Engineer

• Tested beta release of java applet pages being ported from ASP with embedded Javascript for functionality, data integrity, regression, data limits and systems integration with Celarix's legacy ASP/Javascript pages and its backend application, Oracle, IBM MQ Series, and Microsoft IIS MTS web host servers. Celarix manages international shipping and logistics.
• Updated use cases and test plans using the existing software and documentation and the latest page, database, and business analyst specs and personal discussions with their authors until the beta pages were released.
• Documented a series of bugs which the new Java applet UI's and XML pages were rendering invisible to the QA dept's 5 existing test tools. Initiated a request to the head developer for a new XML test tool for recording sequential records of all data fields as they passed through the application server's Validation Engine .DLL and the IBM MQ Series server.
• Documented use of the above XML diagnostic test tool for QA and developers, plus the TOAD frontend database app, ClearCase web, and other tools to help the QA dept. streamline their software installation and training procedures.
• WinNT/98/95, IE 4/5/5.1, XML data transfer pages, TOAD, ClearCase web, PC Anywhere.

Confidential

Sprockets website - QA Project Leader

• QA project leader for production release of a source control file sharing website for multimedia project management. Microsoft IIS MTS web server for ASP pages with embedded Javascript.
• Borrowed QA engineers from other projects for weekly integrated builds of 3 groups' software code to cover our test matrix, bug log update, bug report/demo to the developers in less than 3 hours. QA'ed internal builds with 2 engineers. Updated test plans, specs, documentation. Caught up on lower priority bugs, specs, documentation, and enhancements using backup servers during bad builds project lulls to maintain the flow of billable hours for Vanteon.
• QA'ed upload/download of large files via FTP thru web server email of download URL links archive/restore per permission level and a table of URL links to users' project files, emails, calendar events, mpg graphics and mp3 audio forums.
• Cleaned up, consolidated, prioritized, and selected testers from a 1000 item bug list on a Lotus Notes client and server.
• Scheduled and configured test lab client PC's with Symantec Ghost OS imaging SW and networked browser and application setup.exe's. Taught the Sprockets permanent senior qa engineer how to perform all these tasks himself.
• Win2000/NT 4.0/98SE, Mac 9.0.4, IE 5.0/4.01, Netscape 4.7x/4.7/4.5, and AOL 5.0.

Confidential

Tax Exempt Intranet Application Project - QA Manager

• QA manager for first 2 production releases of a Microsoft IIS MTS intranet web site using ASP pages with embedded Javascript and VB scripts and VB produced com objects. The website automated the paper workflow of all tax-exempt retail and large corporate customers by integrating a legacy non-referential customer database, individual state decision tree business logic for each tax form, FTP'd Adobe PDF's of online tax form templates and in-store customer documents, an OPOS signature capture device, an HP scanner/printer, printed customer cards with bar-code font, and cash register bar code scanners, all in a real-time Oracle database.
• Managed twice weekly QA steering committee bug meetings to coordinate the IIS and Tax dept project managers, 3 developer groups, database architect, tax dept BSA's, network admins, and Staples' centralized QA team.
• Wrote and performed all functionality, integration, performance, client installation, network, 'smoke test', regression test plans for all builds drawing on business and technical specs, decision tree flowcharts, page flow documents, BSA functionality scenarios, and many personal and group discussions. Led team of 5 QA testers from 3 departments.
• Supervised updates of the tax dept's business and technical specs with Rational's ReqPro.
• Created and maintained 4 public ClearQuest queries with customized Crystal Reports and personally logged over 220 software hardware defects. Upgraded networked Rational automated test suite on server 13 client PC's.
• Linked and networked the testers' MS Access database, wrote queries, and a query writing tool which filtered string searches of all field names and their corresponding tables. Diagnosed and resolved many legacy data conversion issues and trigger defects with the database architect and data modelers.
• Created a diagnostic document of screen prints and searchable error messages enabling Support and all project participants to accurately refer errors to the various page developers, tax dept, network admins, 2 groups of DBA's, and the big-6 project partner responsible for the content of the decision tree business logic code.
• Heavily edited client installation procedure documents for Staples' highly secure Store Systems network production environment, especially sections on IE 4.0 security settings for intranet, trusted sites, and unsigned ActiveX controls, network connectivity through IP address-pathed mapped drives WINS servers, 3 BIOS versions' local printer settings, and client component and license registration of third party software for our 3 peripherals.
• Advocated promotion and task delegation of key developers, articulated standard software release procedures, and polled status of module development issues prior to the first release.

Confidential

Compaq Fraud Management System

• Tested 7 production releases of Compaq's clustered SQL server cell phone antifraud SW suite for systems integration, functionality, data integrity, regression, 23 HTML reports, Y2K, data limits, and keyboard navigation.
• Wrote and edited Rational SQA Robot automated regression test suites for the User Interface Standards on both the UNIX Oracle Informix servers and the WinNT/98/95 client sides of the program. Robot scripts used primarily data driven object properties verifications and contained some template Visual Basic functions variables and subroutine declarations and calls which were adapted to specific scenarios.
• Constantly reinstalled application and DB server upgrades using UNIX shell scripts, FTP transfers, Openlink request broker, and client ODBC settings. Heavily edited user installation technical documentation for technical accuracy and clarity. Initiated an Internet Protocol Telephony Lab and promoted and contributed to an internal release checklist.
• First QA Engineer hired when the department was doubled in size. Wrote more bugs on our 7 release versions than the other 20 QA, development, and support personnel combined.

Confidential

Armada 6500 Product Portable Systems Engineer

• Installed and tested Keyboard and System BIOSes, and the Windows 95 and NT 4.0 operating systems on Compaq's 300 MHz, 6.5 GB Armada 6500 notebook computer. Tested System BIOS's Suspend/Resume function, and BIOS feature to suppress Windows 95 Plug n Play feature's ability to reassign IRQ slots. Used Sycard and AmiDiag BIOS and hardware testing PCMCIA cards.
• Installed, configured, and tested Margi DVD To Go PCMCIA Cards. Used Multimedia Docks and Port Reps to test numerous peripherals, including USB movie cameras and S-Video TV monitors for DVD. Tested fast and slow Infrared port, from IRQ slot configuration to wireless printing. Tested new release drivers for ESS Audio/Video, DEC Atapi, Margi DVD To Go, and ATI Video.
• Taught 3 fellow testers Internet Explorer 4.0 proxy, TCP/IP, and LAN configuration. Tested 6 European language Windows 95 and NT4.0 operating system installations, concentrating on IE4.0 Channels' Java script and Active Desktop errors. Tested Digital's released Baby Box VP700 series for IE4.0 service pack 2 regression bugs.
• Edited the Armada 6500 Maintenance Service Guide, Reference Guide, numerous Readme's for technical accuracy.
• Worked directly for two senior QA project managers and then the division head.

Confidential

Raptor Project Senior Software Q/A Analyst

• Wrote and implemented systems integration, functionality, database integrity, regression, and user interface test plans for Toolbars, User Preferences, Persistence, Historical Data Collection, and Real Time-Historical Charts for beta and production releases of Raptor, a Supervisory Control And Data Acquisition SCADA application, combining real time and historical data with object-oriented Visual Basic front end graphics for WinNT networks managing industrial process controls, from snowmaking machines to auto assembly lines.
• Implemented network test plans for Logical Node Names and Alarm Area Database using MS Access to test ODBC functions , and the system test for Scheduler, which controls event- and time-fired Visual Basic Editor scripts.
• Edited Visual Basic Editor scripts and forms in testing customized toolbars, Dynamos animated, scripted graphic Visual Basic templates , Scheduler events, and animated object-oriented graphics files.
• Tested integration of ActiveX and OCX controls. Utilized many standard and in-house diagnostic test tools for memory leaks, thread counts, network connections, and registering DLL's. Wrote over 220 bugs in PVCS Tracker.

Confidential

Oracle NT Project Q/A Team Senior Software Q/A Analyst

• Wrote and implemented functionality, database integrity, failover and load test plans for 8 account and database conversion utilities for a Visual C real-time prepaid cellular phone service application which was being migrated from dBase 6.0 and IBM OS2 Warp to Oracle Server 7.3.3.0.2 and Windows NT 4.0.
• Edited PERL scripts to automate database initializations and regression testing of CDR Call Data Record test cases.
• Additional test tools included SQL Net Easy Configuration, SQL Plus commands, Oracle library error logs, Paradox 7.9, MS Access 7.00, and ODBC drivers.
• First consultant hired by the project manager and produced the most bugs 33 on the most programs 8 5 of which had no specs on a team of 10 functionality and load testers.

Confidential

Multifact Enhancement Q/A Q/A Acceptance Software Analyst

• Wrote and implemented functionality test plans for Chase's Multifact mutual fund transaction and performance accounting software by researching design specs and interviewing business analysts, programmers and senior testers.
• QA'ed a major enhancement enabling trading, pricing, and corporate actions for stock, bond and currency options.
• Windows 3.11, DOS 6.22, Btrieve real time relational database, and Lotus Notes bug database.

Confidential

QA/Acceptance Software Test Plan Writer and Tester

• Wrote, edited, and performed functionality, network, and regression test plans for over 60 applications on Digital's FX 32 emulator program, making software written for Windows 3.51, 95, and NT on Intel chips run faster on Digital's Alpha chip.
• Internet applications QA'ed included three releases of Netscape, CyberPilot Pro shareware, MS Exchange regression testing, and wrote test plan for WinVN internet news retrieval shareware.
• Graphics applications QA'ed included writing test plans for Framemaker, Visual Reality, and Pagemaker and testing Adobe Photoshop, Micrographics Picture Publisher Flowcharter, MS Powerpoint, and 3D TriSpectives.
• Also QA'ed other top selling software in office suites, software compilers, desktop publishing, file management, database management, flowcharts, and games.
• Trained new testers in the installation and use of 3 Windows operating systems, the FX 32 emulator application, numerous individual applications, QA methodology, and test plan writing procedures.
• Wrote a performance test plan for the FX 32 software and the Alpha chip with advanced MathCad application test cases and utilized the head developer's diagnostic test tool to track code between the 16-bit front end and 32-bit kernel.
• Tested MS Office applications on NSTL benchmark scripts with MS Visual Test automated testing software.
• Fourth engineer hired when the FX 32 test lab was created. Only 1 of 17 testers worked on the project longer.

Confidential

QA/Acceptance Software Test Plan Writer

• Wrote functionality test plans and use cases for 36 client server GUI's for A. D. Little's new travel voucher billing software.
• Power Macintosh client PC's, MS Word and Excel.

Confidential

QA/Acceptance Software Tester

Acceptance, functionality, regression testing of State Street's mutual fund and pension fund financial analysis and performance measurement software in a DOS/Windows operating system using advanced Excel diagnostic test tools.

Confidential

QA/Acceptance Software Tester

Acceptance, functionality, and regression testing of TSSG's commercial mutual fund custody software in a DOS and Windows operating system, plus bug database management with SQA Manager software.