Summary

Experienced and results oriented IT professional. Certified as a Software Quality Engineer and Project Management Professional with expertise in applying process improvement practices during all phases of the project life cycle with expertise in software testing. Highly effective in adapting to change, working with cross functional teams domestic and international , creating and tailoring processes to meet the needs of an organization.

PROFESSIONAL EXPERIENCE

Confidential

Quality Engineer

Responsible for working with cross functional teams to define, capture, and establish CMMI-compliant processes. Serving as CMMI process quality, audit, and peer review expert for the Data Warehouse Center of Excellence, evaluating process and project work product quality and effectiveness.

Confidential

Test Manager, Blue Cross Blue Shield of Michigan

Applied expertise in developing the procedures and guidelines for the testing of all technical applications and systems prior to deployment to ensure they performed according to specifications and were free of errors. This includes defining the test plan and strategy, testing environment, scenarios, scripts and data required, executing tests, and reporting the findings.

Key Achievements:

• Managed the testing for projects that included Interactive Voice Response IVR systems, Web and mainframe-based applications
• Scope included Healthcare Reform, Well Care Management, Customer Care and audit issues

Confidential

Project/Program Manager

Managed the delivery of Professional Services Application Lifecycle Management ALM engagements including cost, quality, schedule, revenue attainment, 3rd party contracts and profit margin. Engagements types included Testing as a Service, product installations, Proof of Concepts, product customizations and training. Also mentored and provided guidance to program managers, project managers and technical consultants.

Key Achievements:

• Managed 4 12 projects concurrently
• Managed 3rd party contracts for 95 resources 9 vendors for a 9M/year program
• Managed international team members in India, China, Israel and the Ukraine

Confidential

Testing Center of Excellence TCOE Test Manager

Coordinated all test management activities for assigned projects. This included creation of test strategies, approval of all test plans and test cases, communication of testing status, resolution of issues and management of the test execution utilizing HP Quality Center. Also mentoring and providing guidance to project managers, test leads and testers.

Key Achievements:

Successfully managed the testing phases for 26 projects in one year

Confidential

Quality Assurance Technician

Maintained and processed product regression suites. Tested software products and documented test results. Also reported and tracked defects by providing reproducible defect reports, and worked with other team members to document and close issues.

Confidential

Global Testing Manager

Created test-related project artifacts including test strategies, test plans system integration, user acceptance and performance as well as test progress reports and final test summary reports. Performed ambiguity analysis and utilized Mercury Quality Center to create test metrics.

Key Achievements:

• Developed a customer approved test strategy in 30 of the normal delivery time
• Managed international testing team members from Brazil and India to ensure delivery of quality products to clients in the US

Configuration Management Project Manager, EDS

Created an organizational level CM plan, designed, developed and implemented CM standards, processes and procedures change control, release, baseline audits and archive .

Key Achievements:

• Deployed processes utilizing Computer Associates Endevor and Borland Star Team to teams in US, Australia and Mexico
• Successfully managed 40 error free software releases, including two major VISA/MasterCard compliance releases to an international banking client, the Bank of Australia
• Interviewed, hired and trained configuration management staff to successfully execute processes and procedures

Confidential

Provided training on OnStar and GM processes, developed templates, facilitated project plan development, identified issues and recommended alternate solutions.

Key Achievements:

• Reviewed and approved project documentation for numerous projects prior to SDP Tollgates
• Created and deployed a project roadmap template and procedure to track timeliness and productivity for key projects within the program

Confidential

Provided quality assurance and technical expertise to the EDS/GM organization, conducted project QA reviews, process/product audits and CM baseline audits as defined in the project plan. Coached projects/programs in the areas of Project Management, Configuration Management, Metrics and Software Engineering.

Key Achievements:

• Introduced and deployed numerous processes to software development and infrastructure projects and programs in preparation for SEI CMMI Level 2, 3 and 4 SCAMPI A appraisals
• Reviewed and approved project requirements documentation supporting the SEI CMMI practices Requirements Management REQM and Integrated Project Management process IPM areas, directly contributing to the success of the SEI CMMI SCAMPI A appraisal
• Interviewed as a Functional Area Representative FAR for the Software Quality Assurance SQA group during the SEI CMM assessments resulting in a successful appraisal

Confidential

Developed and delivered Train-the-Trainer training materials to support the implementation of the EDS Software Development Life Cycle SDLC .

Key Achievements:

• Successfully developed and delivered Train the Trainer training materials that were used by the entire EDS GM account 2000 users
• Authored Configuration Management standards and procedures for a new program office supporting the Software Engineering Process Network for the EDS/GM account

Confidential

Responsible for system management, software development, and business systems support Personnel, Financial, Engineering and Materials departments in a transmission plant and plant floor systems support in an engine plant.

Key Achievements:

• Successfully planned and implemented a time keeping system for 5000 GM hourly and salaried end users
• Developed a repeatable tool change process to be used by the entire engine plant