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Quality Assurance Resume Profile

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Objective

I am seeking a promising position in QA test management Leadership role in Software Development/Quality Assurance area of progressive IT industry that will offer an excellent opportunity for the utilization of my technical knowledge, growth and future advancement.

Executive Summary

Over 2 decades of proven experience in the IT industry as Thought Leader Solution Provider with proven experience of Defining, Creating, Establishing, Improving Optimizing test methods Standards for fortune 50 companies.

Expert in:-

IT-QA Process Management

  • Providing QA and Test leadership
  • Defining implementing QA Governance, Quality Planning, Quality Assurance Quality Control process to run Quality Assurance department
  • Enterprise level QA assessment for an organization and recommend ROI based categorized improvements
  • Successfully architecting and implementing structured TCoE for a procedural governance of test organization through effective metrics implementation
  • Providing strategic vision and create Short-Medium-long term plans for quality improvements
  • Providing solution in defect prevention techniques, Product Quality improvement strategies
  • Recommending improvements for inter-department processes and standards

Delivery Management

  • Leading large testing initiatives, Test program management, delivering projects on time with quality
  • Lead large testing effort for large acquisitions IT Integration, responsible for test preparation planning execution
  • Expert in SOA testing, Cloud testing, Mobile Testing, performance automation strategies
  • Providing Business centric targeted solution by finding great balance between Cost and Quality.
  • Managing all aspects related to testing to support Projects, bug fixes and enhancements, including the management of resources and overall project delivery.
  • Responsible for the development, creation, execution and measurement of all testing processes performed on internally developed applications and customer specific product customizations
  • Engaging various departments, to manage the overall demand against the available resource and skill capacity.
  • Responsible for educating all levels of management on quality assurance testing processes that will help the organization meet strategic goals and objectives by increasing product quality without correspondingly increasing resources.
  • Providing leadership on both sides - Client and Vendor
  • Providing leadership on IT vendors negotiation including review and approvals
  • Managing test activities on time and within budget while meeting quality objectives.
  • Develop and use common processes and testing tools across all teams worldwide
  • Organizes the creation of test libraries unique to each application to be tested
  • Develop standard metrics to measure QA functions
  • Pro-actively participate in the management of the Information Technology department
  • Work with senior management to set the overall department direction
  • Make recommendation for improvements in the delivery of services
  • Initiate discussions on issues or ideas, which span over various units
  • Provide input to Testing Governance for a more effective training on testing practice and Software Testing Procedure for continuous improvement

People Management

  • Coach and train team on test management, IT Standards Procedures and continuous improvement
  • Establishing Global QA team, Outsourcing, Team Handling, Team Motivation and Team Issue Resolutions
  • Effective competency building for continuous growth
  • Maintain a quality, highly motivated Quality Assurance staff
  • Encourage professional growth and help identify growth opportunities for staff
  • Create and maintain IT-Global QA Resource Plan
  • Responsible for employee development through goal setting, timely reviews, coaching and training
  • Interview, hire, train, discipline and discharge staff as required

Communication Management

  • Clear communication with team, management and leadership
  • Effective matrix based communication with VPs C-Level executives
  • Monitor progress of the projects and creates weekly status project report for stakeholders and executive summary status to the Senior Management.

Technology

  • Expert in defining QA Process/methodology for SOA, SOA RESTfull , N tier, Web based, SaaS, Mobile, Model Based Testing, cloud based technology using Waterfall, V model Agile methodology
  • Experienced in service virtualization creating a robust test harness
  • Excellent experience in all types level of testing, to name few Unit Test, System Testing, Integration, Security testing, End to End, DITL, UAT Testing
  • Expert of CMM Level5 based processes and Quality standards for continuous improvement
  • Extensive experience in managing and setting up the infrastructure for Automation testing, Performance testing, and Black Box Testing.
  • Extensively worked on variety of test management tools like TFS, Quality Center, Test Director, Test Manager. Worked on Automation tools like QTP, WinRunner and Performance tools like LoadRunner, HP ALM
  • Worked on Insurance, Banking, Retail, WMS, ERP, Mainframe, Mobile based applications
  • Extensive experienced with Effort Estimation and Project Management, Resource Allocation, Test Management.
  • Extensive experienced with managing WBS Work Break down structure , Key Requirements Table and Requirements Traceability Matrix, for the various Business, Functional and Technical Requirements

Test delivery Management - Detailed Summary

  • 22 years of experience in the IT industry, involved in complete SDLC including Requirement Specifications, Analysis, Design, Development, Testing, Implementation, Maintenance of applications in the Internet/Intranet and Client/Server environments.
  • Worked as Delivery Head for the offs Offshore-Onsite Paradigm of Managing large test programs
  • Recruit, manage, and support a team of QA engineers Work effectively and collaboratively with Testers, Engineers, and Product Managers to plan and manage testing activities for all of our client's products
  • Provide sound and clear advice to Executives on the risks, status, and assessment of product releases with the help of appropriate QA metrics
  • Participate in requirements and design reviews, and provide sound feedback Effectively collaborate with other members of the Engineering management team as well as Product Managers
  • Expert implementing RBT Risk Based Testing , MBT Model Based Testing Framework
  • Experienced in Managing creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, and Business Intelligence Tools etc.
  • Extensive experienced with managing Work Break down structure WBS , Key Requirements Table and Requirements Traceability Matrix, TCIM, for the various Business, Functional and Technical Requirements
  • Extensive experience in Managing and setting up the infrastructure for Automation testing, Performance testing, and Black Box Testing.
  • Extensively Managed/worked using HP Automated Tools like QuickTestProfessional, TestDirector, WinRunner and LoadRunner for Web based and Client/Server Applications.
  • Extensive experienced with Effort Estimation and Project Management, Resource Allocation, Test Management.
  • Experienced in enforcing a sound QA methodology in OO SDM analysis, design and development.
  • Experienced with Agile Software Development Methods, Test driven Development Approach and Extreme Programming.
  • Provide assistance to project teams regarding test cases and test data on the basis of products releases features, Client's requirements and related technical document.
  • Experienced in Managing/creating the Test Bed or Test Harness before Test Execution starts.
  • Excellent experience in Unit Test, Integration, System, Validation, GUI Testing, UAT and System Testing.
  • Flexible and versatile to adapt to any new environment, Technologies or work on any project
  • Experience of CMM Level Quality standards.
  • Experienced in Quality and Performance testing on e-commerce/J2EE applications in almost all stages of their development life cycle.
  • Extensively managed the worked on various databases like Oracle 7.X 9i, SQL server, MySQl, DB2
  • Extensive experience with Team Handling, Team Motivation and Team Issue Resolutions.
  • Excellent Interpersonal communication and Analytical Skills and Extremely Dedicated, self-motivated Proactive and willing to assume responsibility.

SKILLS:

  • Applications Insurance, Retail, WMS, Mainframe, ERP
  • Testing Tools: HP ALM, Win Runner 7.5, Quick Test Professional 6.5, Load Runner 7.8, Astra Quick Test, and AstraLoadTest Test Center, RFT
  • Reporting Tools: Test Director 7.2, PVCS Tracker, Mantis, IRS, Silk Radar, clear quest, BugZila, Lotus notes
  • Languages: C, C , Java, SQL, PL/SQL, VB Script, HTML, DHTML
  • Operating Systems: AS400, UNIX, Linux, AIX, Solaris, Windows-95/98, 2000, VISTA, Windows 7. AWS
  • Application Servers: Windows, WebLogic, WebSphere, Oracle Apps Server, BizTalk
  • GUI: Visual Basic 6.0, Java Applets
  • Database: Oracle7x, 8,8i, 9i, 10, X MS access, SQL Server, DB2, RDBMS Design, Teradata
  • ETL: Informatica, Teradata
  • Database client: TOAD, Query analyzer, Brio Query, DB Visualizer, SQL Navigator
  • Test Management: Test Director 7.2, Quality Center, Silk Plan Pro 6.0, Lotus Notes, Rational suite of tools, RequisitePro
  • Project Management: MS Project, Visual Source Safe, MS Team Manager, Test Track, Lotus notes, HP service desk
  • Application: SIEBEL, People soft HRMS, IMPS, eGain, Red Prarie, VPA, TRAK, OMNI, SAP

Confidential

Job Title - Program Test Manager

Job Responsibility

  • Program Test Leadership on very large effort
  • Defining Integration test strategy
  • Test program work plan and estimation
  • Effective communication within program, project and Leadership
  • Test structure for all projects within program
  • Test Execution and defect management process
  • Continuously enhancing the test approach using tactical methods
  • Performance and automation testing
  • High Performance test team building Ramp up and Ramp down along with offshore component
  • Risk Issue and Dependency management
  • Risk analysis for every release
  • Participating in Go-NoGo decision
  • Overall project delivery

Environment: Trading, OMNI, TRACK, VPA, Pricing, HP ALM, BIF-Teradata, SAP Financial, MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Title Service Director Quality Assurance

  • Job responsibility includes,
  • Providing Leadership, strategy governance in Quality
  • Testing Delivery Management
  • Building QA Practice
  • Enterprise level QA assessment
  • Building/Proposing end to end solution
  • Creating deliverables for engagement
  • Leading Proposal presentation
  • Client relationship development
  • Partner with sales team for developing new clients

Confidential

Responsibility IT Manager - Quality Assurance Division Head

AAP has 3600 stores nationwide and goal for this effort to replenish all 3600 stores daily. 3rd part WMS solution is being implemented in supply chain division. Supply chain of AAP has 9 DC Distribution Cents . AAP is implementing the customized vendor application Red Prairie in it newest DC. Plan is convert all existing DC from Legacy system to new RP application. My job is to define, implement and measure the QA process in supply chain division. My responsibility also included retail merchandising division closely integrated with Supply chain. There were no existing documented QA process existed in this department. Goal is to set up the structured QA department, with structured test process Standard. My Job duty involved setting up process for below apart from running the department effectively and ensuring all projects underneath running well. I set up and ran the structured QCoE. I was responsible for running the test department.

Environment: Red Prairie, WMS, AS 400, Visual Basic, Java, C , AIX, Oracle 9i, DB2, Weblogic server, websphere, Oracle apps server, QC 10.0, MS Project

Confidential

Responsibility Test Program Manager

This project is to integrate PBM system of CVS Caremark to Aetna ACAS system. This project will replace Aetna existing in house PBM application APMCAS and replace it with CVS Caremark RXClaim. This program has 7 projects underneath namely People Safe, EDW, RXclaim, ECS, Portal, IVR and finance. My job was to define Manage the QA aspect of this program.

Environment: IBM Mainframe, Agile, AS 400, Visual Basic, Java, C , AIX, Oracle 9i, DB2, WebLogic server, websphere, Oracle apps server, Toad, QC 10.0, MS Project

Confidential

Responsibility Test Program Manager

Projects CashProOnline

  • CashPro PMobile
  • I worked as a Test Program Manager on Bank of America Portal named Cash Pro Online. This Portal proposes to provide to all its business customers a single window where all GCIB products and services will be accessible, doing away with the need of accessing all these services through various channels. Integration of BADirect and CPW customers has been implemented with prior CPO releases.

Environment .net, WebSphere, Java, LoadRunner, Wily Introscope, Websphere, Oracle OBIEE, PhishingNet, MSProject, Gomez

Confidential

Responsibility Automation Architect

This was a research based short term effort to find out and sketch the automation ROI in RADS-IDS area. IDS has four teams as sales, HAS/BA, data services and data quality. Effort was to find out the scope of test automation in each area and it's ROI. RDAS area wanted to find out the possibility of using Automation testing and return on investment.

Confidential

Responsibility Program Test Manager

I worked as Program Test Manager for All State insurance company. This project is called ICS Integrated customer service. This project was to replace the existing middleware .Net and legacy database HRM with TIBCO and MDM initiate on SOA architecture. This was one of the most visible projects of Allstate since almost all clients facing applications access this system. My job was to define ensure that QA testing of this program.

Environment: TIBCO, ITKO-LISA, Load Runner, MDM-Initiate, Oracle, .net

Confidential

Responsibility Test Program Manager

I worked as Test Program Manager at State farm, a largest insurance company in the world. I worked on several projects in state farm as mentioned below. My responsibility was to define and manage testing.

Projects:

  • Migrating 2500 Servers Applications of State farm corporate from Windows 2000 to Windows 2003
  • Migrating SMS Servers from W2k Operating System to W2K3
  • Sunset MSMQ Bridge used by the application, servers across the enterprise
  • Implement self-service application across the state farm using eGain
  • Virtualization of web servers across the State farm
  • Migration to future Microsoft environment FME like VISTA and W2K8
  • Qualification of all Computer and peripheral hardware used in state farm
  • MQ upgrade on Mainframe, Windows, UNIX, ZOS and QPassa across the enterprise
  • eGain Implement Self Service
  • Call center application SIEBEL
  • EDM Enterprise document Management ,
  • ECM Enterprise content Management
  • Virtual the web server
  • Implement ACT tool to test VISTA compatibility
  • FME Future Microsoft Environment projects
  • eGain Upgrade Projects on several applications
  • Microsoft operating system Windows7 migration
  • Test Automation Strategy in Systems departments

Environment : SDM, Agile , VB, C , .Net, COM, ASP, XML,SMS, Mainframe, DB2, SQL, RMS, VSS, Lotus notes, SilkTest, Silk Performer, FileNet, SIEBEL, HP service desk, Windows 2000 windows 2003, MPP, MS Visio, HP Service Desk, BizTalk, eGain, Rational suite of tools

Confidential

Responsibility Project Delivery Head

This project is called integrated planning merchandise solution IMPS at MarketMax retail domain of SAS. This is an enterprise solution to the retail store. This include from financial planning to space planning in store. This is an ERP solution to the retail store which coordinates several departments of the store from planning perspective. This application has several module like financial planning, Assortment Planning, In-Season management planning, Trend manager, Allocation. I created structured TCoE for procedural test delivery.

Environment: Windows NT4.0, Visual Basic, Java, C , AIX, Oracle 9i, DB2, Weblogic server, websphere, Oracle apps server,Toad, Defects

Confidential

Responsibility Performance Test Architect

This Project was in Cingular Wireless. Worked as part of Mercury Interactive team who were supporting the Load Testing effort at Cingular Wireless in Alpharetta, GA. The work was the load test various scenario in various projects for Cingular Wireless and AT Tmerger.

Environment: Windows NT4.0, Visual Basic, C , AIX, Test Director 7.6, Oracle 9i, DB2, Load Runner 7.8, Test Center, Quality Center

Confidential

Responsibility Sr. Test Manager

This project is in Symantec. This project is called Data Move Center. Symantec is moving its existing severs in Cupertino to phoenix. This work is to test the existing running process in AppWorx on phoenix servers and to test the data in SEIBEL application. This project is being executed in India and partly in US.

Environment: Windows NT4.0, Visual Basic, C , AIX, Oracle 9i, QTP, DB2, Weblogic server, Toad, SEIBEL, Informatica

Confidential

Responsibility Performance Test Lead

This project is in Blockbuster, a well-known retail industry. This project is called Warehouse management system WMS . Blockbuster in Mc Kinney TX is changing its existing WMS system from JD Edward to Provia Viaware. Entire warehouse activity is automated. This application supports 200 RF users with the RF gun and other several users at vitria client.

Environment: Windows NT4.0, Visual Basic, C , AIX, Test Director 7.6, Oracle 9i, MQseries, DB2, Provia WMS, Load Runner 7.8, JD Edward. IBM Nmon

Confidential

Responsibility QA Coordinator

The project is called Loan Quest AS400 Interface. This is an offshore project being executed in India. This is a Financial application in which broker can do all their financial business transaction. It supports 47000 brokers nationwide. This application has been developed in asp, VB, Oracle and AS400. In this application data was extracted from Legacy system and was flowing to windows based Loan quest interface through ETL interface again extracting and transforming the data from oracle through ETL and writing back to Legacy system.

Environment: Windows NT4.0, Visual Basic, C , ASP, Java Script, TestDirector 7.2, Oracle 9i, DB2, AS 400, DB visualiser, TOAD, ETL Informatica power center 6.0, MS Excel, IRS, BugZilla

Confidential

Responsibilities: QA Lead

Solucient is leading health care data warehousing company, which powers the decision making in Health care industry. Presently working on a web-based application, through which customers can login and depending upon the contract they can view the desired data in the form of various reports. It has a database of all hospitals, physicians and patients of the nation.

Environment: Windows NT4.0, Visual Basic, C , ASP, Java Script, Win Runner 7.5, Weblogic server, Test Director 7.2, SQLserver 7.0, MS Excel, IRS, Mantis , Brio Query, ETL Informatica

Confidential

Responsibilities: Onsite Coordinator/QA Lead

It is a client server application in Z-state technology called Image workflow. It is an offshore project being done in India and partially in USA. It automates the manual process of bank and mortgage activity. This helps Washington Mutual to execute the work process electronically. This application was developed in Visual basic, ASP, Oracle8i and workflow software Filenet.

Environment: Windows NT4.0, Visual Basic, C , ASP, Java Script, Win Runner 7.5, Test Director 7.2, Oracle8i, MS Excel, PVCS Tracker, TOAD. Weblogic server

Confidential

Responsibilities IT Specialist

Worked on various initiatives including order processing system. This system comprises of order preparation, delivery preparation, goods purchase planning management, purchase order preparation, and quality testing preparation etc. I worked as a separate responsibility of developer QA analyst while working here.

Environment: Oracle 7.x, Visual Basic, Windows, MS access, UNIX

DUCATION: BS in Engineering 1992

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