Summary

• Experience in Software analysis, Requirement Management, Quality Assurance, Configuration Management and Change Management.
• Ability to write High Level Test Plans, Test Scenarios, Test Cases, Test Procedures and Test Scripts from Requirements and Use Cases.
• 7 years of diverse experience in Quality Assurance and Software Testing on Windows/Unix platforms, Client/Server applications, Web based applications and Mainframe applications in various domains like Health Care, Insurance, Finance, and Banking.
• Experience with entire Software development life cycle and involved in all phases of the QA Life Cycle with timely delivery against aggressive deadlines
• Proficient in analyzing Business/System Requirements documents.
• Working experience in Agile methodology, V model, Waterfall model and spiral model
• Uses of Manual and Automated Testing Tools of Mercury Interactive products like SILK Central Test Manager, Test Director 8.0, Quality Center 8.2/9.0, Quick Test Professional 8.2, Load Runner 8.0 and Rational Suite 2001/2003/6.0 Requisite Pro, Clear Case, Clear Quest, Test Manager .
• Well versed in conducting different kinds of tests such as Black Box Testing, White Box Testing, and Unit Test, Integration test, System test, Regression test, Functional Test, Negative Test, GUI, User Acceptance Test UAT , User Build Acceptance Testing UBAT , END-TO-END Testing, Database Integrity, Smoke test, Ad hoc test, Performance, Volume and Stress test etc.
• Strong knowledge in PL/SQL, developing database queries for Backend Testing, in-depth Knowledge of ORACLE and SQL Server, also involved mainly in Data Mining and resolved Database Performance issues.
• Possess excellent knowledge on, HIPAA Compliance, ICD-9, ICD-10, Healthcare Information Technology HIT Standards
• Performed EDI Transactions are 837P, 837I, 837D, 834, 270/271, 276/277, 278
• Experienced in creating/maintaining Test Logs, Summary Reports also creating an Assessment for every week for the Defects that are created.
• Excellent technical analytical skills as well as logical reporting skills.
• Liaison with business user to understand their needs and provide resolutions.
• Excellent Interpersonal and Customer Relational Skills. Proven Communication, Presentation Skills and Leadership Qualities.

Skill Set:

• Testing Tools : Silk Central Test Manager, Mercury Tools Quality Center, QTP, Load Runner, Test Director , Rational Suite Requisite Pro, Test
• Manager, Clear Quest, Clear Case Defect Tracking Tool : Silk Central, Track Record, JIRA, Bugzilla, Quality Center 9.0, Test
• Director Databases : DB2, SQL Server 2005, 2008, MS Access, Oracle9i, 10G Scripting Languages : VB Script, Java Script, HTML, CSS Languages : C , Visual Basic 6, JAVA
• Middleware : ADO.NET, Assembly, WCF, WPF, Remoting, ActiveX
• Framework : Visual Studio .Net, 2005, 2008, Win Forms, Web Form Operating Systems : UNIX, Windows NT/4.0/2000/Vista/7 Office Tools : MS-Word, MS-Excel, Power Point.
• Report Tool : Crystal Report 11, SQL Server Reporting Analysis and Services.

Professional Experiences:

Confidential

Role: Sr. Test Engineer

Senior Test Engineer for State of North Carolina Department of Health Human Services, Pharmacy and Medical Claims. It handles billing of Medicaid, Medicare other insurance claims using HIPAA transactions. Responsibilities include Lead and participate in test planning, including oversight and verification of developed software code accomplished by development vendor. Develop test cases for OMMISS based on business system requirements for the replacement of NC MMIS system. Review expected results with OMMISS as well as provide recommendations for quality improvement of test cases. Monitor and report on issues defects/bugs within UBAT/UAT testing environments. Test lead for multiple overlapping builds. Extensive document review and test case creation. Coordinate efforts of state employees to perform User Acceptance Testing. Help design and review proposals for other projects. Review vendor work to ensure it meets project requirements and expected quality. Interactive involvement with government and vendor officials.

Responsibilities:

• Developed Test Cases based on Requirement Specifications and Design Documents.
• Interviewed the division peoples directly and wrote the real time Test Scenarios and wrote test cases and leaded the SWAT Team.
• Developed test cases for End2End.
• Developed the test cases using Silk central tool and involved in the process of analyzing the expected and actual results.
• Done Data Mining to fill the details that needs to be fitted under the Test Data.
• Peer reviewed the test cases of my co-worker.
• Prepared the Test Data by communicating with the development teams.
• Prepared the Test Results after completion of each testing cycle and whole testing.
• Did testing for different builds like Claims, Provider, Recipient, Reference, TPL Third Part Liability , PA Prior Authorization
• Performed testing on User provisioning and role based security
• Involved in database testing using XQMF tool.
• Used SQL statements to extract data from the tables to validate test results
• Tested HIPAA transactions EDI Code sets standards like 837P, 837I, 837D, 834, 270/271, 276/277, 278.
• Also in charge as a UAT supports in the lab while the Division peoples are executing the test cases for UAT.
• Report defects and discuss details with team members.
• Prepared Test Summary and a comprehensive assessment for the all the builds that I was involved.
• Gathered all the points to write up in the Lessons Learned.
• Used Silk Central Issue Manager to track Defects and to communicate with Developers about defects status.
• Prepared Test Summary reports end of each iteration and communicate the status of testing with the project team and management.
• Mentored 2 new co-workers who were in my team and trained them for SILK Central test tool and understanding the application.

Environment: Silk Central, X12, XQMF, XBROWSE, HTML, JAVA, J2EE, Web Services, VB Script, EJB, JavaScript, Oracle, DB2, COBOL, JCL, Mainframe, File Net, SNAGIT, PEGA, REPORT2WEB, Share Net, Web logic Server, IE, UNIX Win NT.

Confidential

Role: SQA Analyst

The Vendor enrollment portal VEP was developed to create a Vendor database to maintain Vendor information. It will lay the basic foundation for Customers and Vendors to create and maintain the Customer/Vendor relationship.

Responsibilities:

• Reviewed the Functional Specification Design and Computer System Design Documents.
• Developed Test Plan and Test Cases.
• Created Traceability Matrix between requirements and test cases.
• Performed Smoke Test after every build to make sure that the application is stable.
• System Test was done to focus the behavior of the VEP system and also to verify the
• Requirements defined in the requirements document.
• Performed Security Test, Regression Testing, and UAT User Acceptance Testing.
• Performed Testing in Mainframe applications.
• Performed testing the columns and fields available in HOST A Mainframe
• Performed modifications as the customer and Vendor user and validate whether the
• Changes are also made to the particular table in the mainframe and DB2.
• Tracked Defects using Track Record.
• Interacted with developers to report and track bugs through Track Record Verified the
• Changes and closed bugs
• Coordinated with UAT team for testing issues for quick resolution.

Environment: Java 1.5, JSF, Web Sphere 6.1, IBATIS, Spring 3.0, ICE faces, RAD 7.0, Mantis, Track Record, Mainframe, DB2.

Confidential

Role: Software QA Analyst

Responsibilities:

• Analyze Business Requirements Use Cases and prepare Test Scenarios and Test Cases.
• Coordinate Meetings with Project and Development team to communicate project issues
• Gathered Business Requirements. Accomplished Gap Analysis for Client's requirements.
• Reviewed the documentation for all aspects of the computer systems validation lifecycle, in accordance with Food and Drug Administration FDA regulations, particularly CFR 21, part 11.
• Validating processes and equipment utilized to manufacture active pharmaceutical ingredients in FDA environment.
• Performed Manual Testing of web-based and client-server enterprise applications and used Quality Center for test management.
• Prepared Test Cases based on document like Business Requirement Document, Spreadsheets and Screen-shots.
• Developed Test plans, Executed Test scripts and Reported Bugs in Quality Center.
• Locating defects through Quality Center
• Interacted with developers to report and track bugs through Quality Center Verified changes and closed bugs.
• Involved in Backend Testing and executed SQL queries.
• Defect finding, tracking involved in defect prevention analysis and also prepared testing status report.
• Reported daily status, including test metrics and defect metrics to client and senior management to update regular progress, issues, risks etc.

Environment: VS.NET 2008, VBScript, AJAX, Visual Basic, ASP.NET,C , VB.NET, SOA, XML, SOAP, WCF, Web Services, VS-Team Foundation Server, CrystalReport11, SQL 2008, IIS7, MS Office Suite, Quality Center.

Confidential

Role: Software Tester

Responsibilities:

• Worked closely with Development team to assure requirements were met.
• Worked with the project manager for planning, organizing, and communicating project activities
• Worked closely with technical team to understand requirements for implementation.
• Creation and execution of manual test cases in Quality Center.
• Implemented and established the Quality Assurance and Software Testing process to be more effective in dealing with business realities such as changing requirements during development.
• Reviewed requirement documents for accuracy, clarity, and requirement testability.
• Conducted manual testing of new applications and environments were met.
• Evaluated and recommend testing related tools/issue tracking software products such as Quick Test Professional.
• Developed automated test scripts from manual test cases for Regression testing based on the requirement documents using Quick Test Professional.
• Reviewed and translated the system requirements into system test elements like modular test scenarios, scripts and test cases for the Selling system components like Import Loan, Modify Loan, Evaluate Loan Export Loan and others using Quality Center
• Participate in Enhancements meeting to distinguish between Bugs and enhancements.
• Using Toad Oracle to execute and perform SQL query to validate back-end table updates.
• Provide support for full life cycle product/project development
• Performed Sanity Testing, Data Driven Testing Ad-hoc testing as required.
• Performed System Testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.
• Updated Requirement Traceability Matrix RTM in daily, send status report and daily tracking report to test manager.
• Participated in User Acceptance Test and identifying corrective actions when there are problems
• Responsible for test plan preparation, execution, and CR MR management

Environment: QTP 10, Quality Center 10.0, TOAD, Oracle 10g, SOAPUI, C , AutoSys, .NET Framework 3.0, Windows XP/Vista, UNIX.

Confidential

Role: QA Analyst

I worked in Claims area as Quality Analyst in an application which accept different claims like Medical claims, Dental claims, and vision claims from different vendors and route the claims into Batch Adjudication System and Online Adjudication.

Responsibilities:

• As QA Analyst my responsibilities included developing and documenting Product Test Plans, using several SDLC methodologies Assisted in writing efficient and effective Master Test Plan, Test Strategy, System Testing, End-to-End Test and User Acceptance Test Plan
• Performed end-to-end System Integration testing which covered the entire business process flow from the initial point of sales through to all the downstream systems and XML output files, including apps/interfaces.
• Participated in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance needs of the end user
• Developed and executed SQL queries to verify the proper insertion, deletion and updates into the data Warehouse supporting tables and cubes.
• Assisted business users in defining UAT test cases and plans Established and maintained test cases and test data in Quality Center.
• Strong experience in conducting Gap Analysis GAP , Functional testing, User Acceptance Testing UAT , and System Integration testing SIT SWOT analysis.
• Involved in implementation of HIPAA EDI Transactions 835,837,820,276
• Facilitated Electronic Data Interchange.
• Performed GAP Analysis for HIPAA 4010 and 5010 transactions.
• Used EDI tools to verify mapping to X12 format
• Recommended changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA/ EDI formats and accredited standards ANSI.
• Analyzed HIPAA EDI transactions in XML and X12 responses and of 270 and 276 and looked for defects for amendment.
• Did data analysis for various version changes of EDI messages on different sub-systems.
• Providing the required test data for the developers in order to fix the defects
• Participating in QA team meeting and bug tracking meetings.
• Tested the enhanced FACETS system, evaluating claims adjudication needs and creating HIPAA-compliant business rules configuration.
• Mapped EDI 4010 provider claim payment/advice/status 835/837/276 from clearinghouse sources to ASC X12 formats.
• Extensive testing of EDI Eligibility/Inquiry/Response 270/271 transactions via reports generated by developers.
• Logged the defects in Quality Center and maintained track of the defects throughout the life cycle.
• Participated in QA Team meetings and bug tracking meetings.

Environment: MS-Visio, MS Office, MS Project, TOAD, SQL, Quality Center, HIPAA/ EDI X12, FACETS, Oracle, SharePoint, Informatica, FTP, Visual Studio .NET 2008, VB.NET, C , Asp.Net, WCF, Web Services, SQL Server 2008, Crystal Report 11.

Confidential

Role: Software Tester

Responsibilities:

• Involved in all stages of testing the Auto Home Insurance application.
• Performed Regression and Integration Testing and responsible for interacting with developers and especially when Customer enters his Quote such as Discounts, Models of Vehicles etc.
• Performed Functional and Performance Testing on Property and Casualty Modules.
• Created and executed manual test cases for GUI and developed automated scripts using QTP to perform Functionality and System testing of application.
• Executed Regression test scripts from test lab of QTP frequently on each and every weekly build/release, created, reviewed, validated and maintained in accurate manner.
• Enhanced the scripts in QTP by applying checkpoints, parameterizations, synchronization point, data driven tests and creating modular tests.
• Logged the defects using Quality Center
• Tested the validity of the Quote Premiums and Purchase Premiums while comparing the entered Quotes and Purchases with All star Data
• Involved in testing the Property Casualty application, which delivers the online Auto Insurance information related to the accidents.
• Involved in writing complex SQL queries using TOAD to extract the data from Oracle database to conduct Backend Testing.
• Used extensive SQL queries to perform database testing, hence validated tests by cross checking data.
• Performed GUI testing and functionality testing for front end screens.

Environment: Visual Studio .NET 2008,C , Asp.Net, VBScript, WCF, Web Services, XML, Crystal Report 11, Quality Center, Quick Test Pro 8.0 ,UNIX, JavaScript, Oracle9i, TOAD, MS-Office, Windows XP/2000/NT, XML, MANTIS, HTML.

Confidential

QA Analyst

• Network Monitoring and Audit System is based on client server technology the objective of this project is to monitor the activities of the company from a remote place.
• CWS Credit Work Station is a Client-Server GUI application that is used by associates in call centers to capture card applications for different lines of businesses. CWS Client-Server system sends the Online Applications OLA and Online Decision Applications OLD to the CAPSTONE Client-Server decision system. If the application is OLA, customer will be informed by CWS that decision will be provided after three business days. If the application is OLD, the decision will be provided with in 60 seconds. CWS provides its service to different LOB lines of Business .

Responsibilities:

• Analyzed the Business, Functional Requirements and Streamlined the Testing Activities
• Developed Test Plans, Test Scenarios, and Detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications.
• Examined application for testing, data validation, and workflow of customers.
• Performed tests for Functionality, Security, GUI, End to End, System, Configuration and Backend.
• Analyzed the results, tracked the defects and generated reports using Test Director.
• Performed Regression test to ensure product integrity after modification and enhancements.
• Worked with technical staff to validate test requirements, resolve design issues and software defects.
• Executed queries in test databases using SQL queries.
• Involved in creating UAT Test Plan and subset of Functional test cases for UAT test.

Environment: Visual Studio .NET 2008,C , Asp.Net, VBScript, WCF, Web Services, XML, Crystal Report 11, Test Director 7.8, Oracle, Windows NT.