Objective

Proactive IT Analyst who is proven to be technically proficient in several software systems and platforms seeking a challenging position to apply adept background, technical, analytical and problems solving skills in Information Technology and Software to enhance creativity, career development and professional growth.

Technical Skills

• QA/Tracking Tools: Quality Center, QTP/UFT, Bugzilla, Selenium, Team Track, Spira Test, Pentaho, BM Remedy, Pivotal Tracker
• Project Management Methodologies: SDLC, Agile/Scrum, Waterfall, Rational RUP
• Programming Languages: C , Java, SAS, J2EE, EJB, SQL, Perl, .Net, C , HTML, XML
• Workflow Tools: MS Office, Outlook, Lotus Notes, MS Visio, MS Project, MS Sharepoint, ITIL
• Scripting Languages: HTML, Shell Script, Javascript, Perl Scripts
• Network Protocols: FTP, HTTP, HTTPS, TCP/IP, Telnet
• Databases: Microsoft SQL Server, MySQL, IBM DB2, Oracle 9i, Toad, MS Access, Informix
• Operating Systems: Windows 7, Vista, XP, 2000/2003, 98, 97, 95, MS DOS, UNIX, MAC OS, TSO/ISO, CICS

Relevant Work Experience

Confidential

Quality Assurance Analyst/Business Analyst/Project Lead

• Lead efforts to validate and verify software product development, data features and all phases of testing on .Net platform and SQL Server
• Test and support complex data extraction, statistics, transformation and load systems, testing and validation of company website for searching and report delivery
• Estimate number of hours and resources to adhere to budget plans, timelines and successful completion
• Perform Unit, Functional, Integration, Performance, Regression, User Acceptance and End to End testing
• Back end testing, validation of credit reports and financial predictive product including documenting testing procedures and results
• Expert in complex data collection and analysis activities using basic to advanced SQL on Microsoft SQL server platform
• Solid understanding of computing environment, systems engineering concepts, architectural framework diagrams, QA testing, building and maintaining test plans, test cases, test scripts, UAT, data/systems integration with multiple sources including clients
• Contribute and adhere to standard QA processes, SDLC and Agile/Scrum methodology
• Work with business users and development team to create functional and design specifications and manage resources and project timeline
• Plan, coordinate and track project activities and verify technical approach and design meet business user requirements
• Lead and participate in system integration analysis, requirement analysis with key business and technical stakeholders including architects, developers and analysts
• Track, manage and re-test defects to ensure issues have been resolved per defect life cycle
• Knowledge of web services, service oriented architecture SOA , ETL, data warehouse, business intelligence BI concepts, Data Management, Metadata Management, Data Migration and Data Quality Management
• Data mining, Data Mart, Data Analytics, Security Testing, Data Re-integrations, Data Conversions and Datasets review
• Data setup, environment setup, pivotal tables, continuous integration, web testing and trouble shooting
• Perform detailed analysis of large volumes of data and work with developers to correct data errors and improve data accuracy using SQL
• Analyze the test environment for usability, user interface and data and look for patterns and anomalies using SQL queries.
• Research, implement and maintain QA Tool for process improvements and efficiency to save company cost and time
• Train new and junior staff on Product Knowledge, QA processes, procedures, tools, features and documentation
• Manage projects from start to finish including complex ones, solving problems and overcoming road blocks
• Facilitate design meetings and provide Quality input from start of project to end
• Elicit requirements and create user stories with business users, developers, integrations, analytics and management team through interviews and meetings
• Incorporate requirements traceability through design, testing and user acceptance phases
• Participate in Disaster Recovery and Business Continuity process through automation testing, manual testing and documentation

Confidential

Test Engineer

• Interacted with QA Team Members, Management and Developers for requirements gathering
• Executed test plans and test cases for new and existing game themes and
• operating systems
• Submitted and tracked product issues found during testing to ensure that they were resolved
• Tested GUIs across multiple browsers and operating systems
• Preformed system testing and integration testing
• Contributed to meetings pertaining to the growth and improvement of the Online Gaming
• Group
• Used Quality Center to create and execute test cases
• Worked with offshore Development teams
• Worked with SAS and G2S Communications Protocols
• Worked with developers in fixing bugs.
• Re-tested the bugs for fixes and documented the results

Confidential

Quality Assurance Specialist

• Worked with business users to understand business requirements in order to create appropriate test conditions and test scripts
• Executed test scripts, created and documented defects found during test execution in Microsoft Sharepoint
• Worked with developers to resolve defects and escalated any issues that negatively impacted testing effort
• Performed peer reviews of test deliverables, functional test, stress test, regression test and user acceptance test with business users
• Tested client/server applications and large software systems
• Ran SQL queries, Unix commands and Batch jobs on local and central databases
• Created and updated documentation as needed for business use and sign offs

Confidential

Quality Assurance Specialist

• Determined testing requirements from business and functional specifications and built test plans for thorough regression and functional testing
• Participated in product and functionality requirements gathering
• Assisted in planning, organization, and execution of functional test plans to ensure smooth testing process
• Analyzed systems design specifications and developed Test Plans and Test Cases to cover
• overall quality assurance testing
• Performed Manual Testing on .Net platform across all browsers and ensured quality of products before delivery which saved the company time and money
• Tested Incremental Upgrades of software to minimize business risks
• Implemented cycle testing to ensure coverage and continuous regression testing and validation
• Managed defects in defect tracking system Bugzilla . Effectively documented any problems
• from testing and followed up to ensure bugs are fixed prior to release
• Correlated bugs to test cases by re-testing original defects to ensure their resolution. Provided documentation and weekly reports to note when problems were resolved or if others were discovered
• Ensured that all problems were communicated to Developers and the Product Manager
• Participated in product development and review meetings to ensure product's quality
• Ensured applications meet design specifications and quality standards through testing.
• Involved in preparing test site with test data for various level of testing
• Facilitated Black box testing effort for Managed, Integration and Regression testing
• Led training classes to improve testing skills of the organization
• Prepared weekly report on product and status on defects viewed by the entire company

Confidential

Systems/Set up Configuration Analyst

• Configured the system to meet analysis specifications. Documented relevant configuration in
• analysis specifications and fixed issues identified during test execution
• Identified and created test participants. Executed test plans and documented results GUI, YBR and IVR . Created issues as needed when actual results didn't match expected results.
• Analyzed and debugged issues. Utilized relevant problem-solving resources as needed and
• escalated issues to Systems Analysts when appropriate.
• Reviewed client requirements documents and any preliminary test plans. Identified needed
• test cases to be used to execute all testing unit, integration, acceptance and regression .
• Applied relational database concepts and SDLC principles.
• Wrote intermediate SQL queries. Used typical client requirements documentation to assist
• with analysis and/or test planning.
• Performed systems analysis and test planning. Participated in team status meetings,
• specification and test plan walk through, and helped maintain the project database

Confidential

Oracle Database/Service Support Administrator

• Installed different versions of Oracle software and its tools on windows and Unix platforms
• Created and maintained databases required for development, testing, education and production usage for GSM and GPRS applications
• Planned and implemented backup and recovery of the Oracle database
• Implemented and enforced security for all of Oracle databases
• Troubleshoot with problems regarding the databases, applications and development tools for GSM and GPRS applications.
• Received calls, first-line Customer liaison and first line support activities
• Followed up on calls logged with customers and kept them informed on request status
• Reset domain password using Active Directory and requested for change number allocation
• Desktop/PC troubleshooting and front-end support for Microsoft applications and sundry
• Implemented customer satisfaction survey