Summary

• Over 10 Years Professional experience as a QA Analyst/ Tester in Healthcare Industry.
• Extensive knowledge in understanding the business, analysing and documenting the business requirements, communicating the requirements to the developers' team, identifying an appropriate solution and verifying that the solution meets the business requirements.
• Ability to manage the user expectations
• Knowledge of healthcare standard Health Level Seven HL7 .
• Experience in managing the changes in requirements by Unified Change Management Tools UCM like Rational Clear Quest.
• Performance testing expertise in developing Performance Test plans, Test Strategy, Load Modeling, Performance Metrics and Performance Analysis.
• Good documentation knowledge in maintaining the BRD and FRD using the requirement documentation management tool like Requisite Pro.
• Ability to manipulate and organize the requirements and defects by Traceability Matrix.
• Efficient in Business Modelling by using UML methodologies like use case diagrams, object diagrams, class diagrams, activity diagrams and sequence diagram.
• Extensive knowledge and hands-on experience in SDLC methodologies Waterfall model and V-model , Software Testing Life Cycle, Defect Life Cycle and various types of testing like black box testing, regression testing, smoke and sanity testing, and functionality testing positive negative .
• Experienced in with SQL and PL/SQL with familiarity in RDBMS such as MS SQL Server and Oracle.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Proficient in analyzing the BRS Business Requirement spec , SRS System requirement spec and FRS Functional requirement spec for preparing and documenting the test plans/test rules, test cases and executing the test cases for both manual and automation testing.
• Expertise in using the testing tools such as Mercury HP Quality Center QC / Test Director and Quick Test Pro QTP .
• Highly efficient in using the change management tools of Version Control System like Document Center/Documentum and IBM Rational Clear Case.
• Strong knowledge and experience in writing and executing SQL queries for database testing.
• Experience in developing QA test cases, test scenario and leading towards UAT and Beta Testing for ensuring the application's successfulness.

Skill set

• Methodologies: SDLC, RUP, UML, Agile, XP, RAD, JAD, Prototype
• Tools: MS Visio, MS PowerPoint, MS Word, MS Excel, Rational Clear Quest, Rational Clear Case, Remedy, Rational Rose, Requisite Pro, Mercury Quality Centre, HP, Mercury Win runner
• Database: ORACLE SQL PL/SQL
• Languages: C, C , JAVA Sun certified Java Programmer
• Operating System: Windows 95, 98, ME, XP

Work Experience

Confidential

Sr. QA Analyst / Tester

Roles and Responsibilities:

• Reviewed and analyzed the vision and scope documents. Identified Key issues and Risks and Conducted Gap Analysis and Need Analysis.
• Single point of contact wrt the queries of approximately all the twenty five databases that were assigned to me.Used to interact constantly with IT team Finance team and the Business Users related to the Provision Model and changes or enhancements required in the same.
• Facilitated the User Acceptance Testing UAT with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Reviewed documentation of the business analyst's in order to ensure its adherence to the requirements.
• Ensured that the timelines for each database, query and enhancement were adhered to and have always met completed the same well before the deadline date.
• Designed Automation Scripts using Selenium IDE to test various admin interfaces designed for the web service.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management BPM tool.
• Hands on experience in Oracle RDBMS/ SQL Server / MS Access and Backend Testing using SQL Scripts.
• Involved in meeting the business users and finance team members on a frequent basis to answer all the code related queries and convey the changes to IT team.
• Developed and maintained policies, procedures and standards used through the process.
• Constantly interacted with the DBA's to understand the data flow and conducted training to business users and the finance team members on the same from a less technical perspective.
• Assisted the Finance Manager in assessing the data that was in VB script and presented the same to business users.
• Utilize Pega Systems suite to track business process rules, workflows and administer Process Commander interface.
• Managed Commission-wide internal and external subject matter expert interviews with current product users to support analysis and requirements gathering effort utilizing Pega Systems CRM product.
• Worked in different automation tools QTP, Rational Robot, Selenium, JMeter, and Neoload.
• Strong in manual testing, Automated testing in Visual Basic other protocol of automation tools Experience in testing applications under. Net, Windows.
• Collaborated with the development team to enforce the implementation of requirements throughout the entire coding cycle and managed change request using Rational Clear Quest.
• Developed test plans with QA team and helped to develop test scenarios for system testing, integration testing and performance testing.
• Designed load tests Stability, Stress and isolation tests in different ways to measure the application performance.
• Served as a resource for analytical services utilizing SQL Server, and TOAD/Oracle.
• Run the SQL queries using TOAD and SQL Navigator.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Developed straightforward DBMS queries, knowledge of HL7 and xml interface messaging.
• Assisted in monitoring ancillary data transactions and addressed problems with HL7 messages.
• Generated Performance strategy, reports, Benchmarking, Analysis and Tuning of the System.
• Used HP, Quality Center/Test Director for requirement management, test planning, scheduling, executing test cases, managing and tracking defects.
• Extensively involved in the automation of Regression Test Cases by scripting.
• Written smoke test cases in Quality Center and modified them when they are automated.
• Reported the bugs, Email notifications to the developers using Test Director.
• Customized the test scripts using check points, synchronization and parameterization of data.
• Automation of test scripts was done using QTP for test re-usability of different online transaction modules.
• Responsible for the User Interface, including screen presentation and reports.
• Involved in Regression testing of each build during the various phases of the application using QTP.
• Coding of QTP automation scripts was done by using VB Script.
• Performed sub-system integration test, system test, functionality test positive and negative , and re-test and regression test.
• Developed and documented Data Mappings/Transformations, and Informatica sessions as per the

Environment: Load Runner, ASP.NET, Java, Windows NT /2000, SQL Server 2005, Microsoft Word, Project, Excel, PowerPoint, Ms-Visio, GIS Tools, Cognos BI,Sybase, MS Project, Power Builder, Clear-Quest, Rational Test Manager, XML, HTML, Lotus Notes R6 client, Notes SAS.

Confidential

QA Analyst/Tester

Roles and Responsibilities:

• Interacted constantly between legal and marketing departments with the PM regarding various compliances which need to be in place before anything can be finalized
• Gathered the business requirements
• Performed requirement analysis and gap analysis
• Documented the business requirements for the developers,
• Developed Test cases for manual testing and automated them using Win Runner, Silk, Load Runner, Silk performer and QTP.
• Maintained and kept track of stakeholders requests for enhancements and changes using Rational Clear Quest
• Created, developed and executed test cases and test scripts manually and using automation tools.
• Translated Business processes into Informatica Mappings for building Data marts.
• Worked on collecting requirements for Informatica and Pega systems process flows.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Engaged in various meetings with the Compuware customer service representatives to perform diagnostic testing of the automation tool in case of object recognition failure or any other critical testing issue. Installed patch accordingly
• Interfaced with the development team utilizing ASP, JavaScript and Visual Basic and produced detailed user-interface prototypes and performed usability testing.
• Developed the workflow to produce the output for the user in Pega Systems using html.
• Manually tested and GTS modules using Quality Center.
• Involved in UAT and interfaced with automation team to ensure the automated scripts comply with system test requirements.
• Gathered requirements for business process flow and on screen flow for wizards driven products from products SME's and Sales people and created Requirements documents to implement in Pega PRPC.
• Created Business Rules Document and Requirement Traceability Matrix to track the requirements for Pega PRPC.
• Wrote Test plan and Test cases for the Integration testing and system testing.
• Did Integration Testing, GUI testing, Smoke and Sanity Testing, and Acceptance testing in the new builds for Basic Functionality Checking.
• Played key role in defining test automation procedure and standards, creating Win Runner and QuickTest Professional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Developed HL7 messaging for bi-directional case and disease report exchange, in text and XML formats, in accordance with HL7 specifications
• Assisted in monitoring ancillary data transactions and addressed problems with HL7 messages.
• Served as a resource for analytical services utilizing SQL Server, TOAD/Oracle, and SQL Developer.
• Developed and maintained the project plan using MS Project
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking and Mercury Test Director for Test Case Management.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Designed and implemented SQL queries for QA testing
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project, and conducted project related presentations
• Prepared user manual and performed user acceptance testing
• Played a key role in the planning and testing the system enhancements and conversions.

Environment Load Runner, Windows NT /2000, SQL Server 2005, Sybase, MS Word, MS Excel, MS PowerPoint, Ms-Visio, Cognos BI, MS Project, PowerBuilder, Clear-Quest, Rational Test Manager, GIS Tools, Lotus Notes R6 client, HTML, XML, Notes SAS.

Confidential

QA Analys/Tester

Roles and Responsibilities:

• Developed use cases, project plans and manage scope.
• Established a quality Analysis methodology around the RUP Rational Unified Process .
• Provided key input in working with users in defining project and system requirements.
• Provided strategic development of detailed project plans, work assignments, target dates etc
• Designed and developed use cases and activity diagrams using UML
• Played a key role in the planning, testing and implementation of system enhancements and conversions
• Responsible for writing test plan and test cases and execution of test cases manually.
• Performed functional, integration, regression, system, and acceptance testing.
• Designed the test cases using HP, Quality Center.
• Analyzed research on operational procedures and recommend changes for improvement with an emphasis on automation and efficiency.
• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing reviewed their consistency with the business requirements
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized
• Reviewed colleagues' test cases for testing the development of online resume, uploading users' documents such as application and resume , browsing through jobs, selecting and applying for the jobs
• Documented the outcomes of all the testing in MS Word and MS PowerPoint
• Developed automated Test Scripts in Win Runner using Test Script Language TSL for Functional Testing, Regression Testing, Data Driven Testing, Usability Testing, and Verifying Specific content through using Checkpoints
• Performed analysis on enterprise data/report integration.

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform,

XML, SQL, Sybase, Microsoft Word, Project, Excel, PowerPoint, MS Visio, RUP, Rational Rose 2002,

Confidential

QA Analyst

Roles and Responsibilities:

• Worked with the business users, technical leads to define business requirements and analyze the possible technical solutions.
• Co-authored business requirements document, functional requirement document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Was involved in process flow analysis for content management system.
• Assisted project managers with the development of project schedules. Developed requirements and preliminary design for client applications. Performed analysis and design projects using SDLC methodology. Work with all levels of client staff in solution definition.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Assisted with users during User Acceptance Testing UAT , developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Used Test Director and Mercury Quality Center, HP for updating the status of all the Test Cases Test Scripts that are executed during testing process.
• Performed Load and Stress Testing using Load Runner.
• Automated confidence tests that run on new builds on regular basis.
• Involved in setting up different configuration environment for compatibility testing and manual testing.
• Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
• Evaluated testing results for each potential release build using Test Director, Quality Center and Bugzilla reports, listing summarized bug information in priority sequence, recommended viability of release for production.
• Involve in preparing Trace Matrix to design test cases
• Preparing Weekly action report QA feed back to QA team Manager.

Environment: UNIX, Java, HTML, ASP.Net, MS Power Point, MS Excel, Rational Rose, System Analysis, Load Runner, Crystal reports, SQL.