OBJECTIVE

• My goal is to become associated with a company where I can utilize my skills and
• gain further experience while enhancing the company's productivity and
• reputation.

SOFTWARE/SKILLLS EXPERIENCE

• Crosswalk Development and Validation
• QA/UAT Execution and Methodologies
• Data Entry Experience
• 10-Key
• Logistics Damage Control Program Developer
• Tennessee National Career Readiness Silver Certificate Recipient
• RF Bar Code Scanner Experience

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Test Analyst- Shared Service Support Department

• Managed and executed test cases for AEP readiness as part of the Membership Administrative Services MAS Support team
• Created detailed test cases from Business Requirements Documents BRD created by the MAS Support team
• Validated system configuration and system enhancements for both Market Prominence MP QNXT for project enhancements and standard break-fix items
• Performed detail review and confirmation of yearly crosswalks used within MAS to drive system readiness for AEP, yearly mass mailings and routine ID Card and letter fulfillment
• Performed report validation for daily/weekly/monthly operational reports used within MAS
• Developed Macros used by the MAS Enrollment team to reduce the Volume Per Hour VPH for application processing into QNXT
• Managed the MAS Support mailbox and participated in troubleshooting and triaging issues routed to MAS Support from the various departments within MAS
• Participated in the elicitation of business requirements from operational areas within MAS
• Participation and validation of the processing of Medicaid membership within MP/MHC to accurately process claims payment for dual eligible membership
• Cross trained in letter merging templates, Application Xtender system file uploads, Iron Mountain paperwork data preparation, creating Outbound File member disenrollment reports and the manual merge process of members with Coordination of Benefits COB letter
• Managed the HealthSpringKitLTR file preparation process including member's premium, low income subsidy, late enrollment penalty, provider directory, and contract validations
• Created HealthSpringKitLTR file/HealthSpringKitLTR error file preparation and Application Xtender logging/file upload Standard Operation Procedures SOP

Confidential

Data Entry II- Membership Enrollment Department

• Recognition through company for retrieving 12,498.30 of un-countable revenue through 1,212 un-process able member id forms for missing revenue analysis
• Managed and created the undeliverable spreadsheet database as well as organized monthly folders for mailing department data along with access to Affinion's US postal business account
• Member of the IBM Affinion and Pre-Vendor decoding team project
• Increased performance level from 900 undeliverable enrollment entries to 2,300 per day in first week of assignment
• Security monitored corporation cluster and member screen alpha for new address changes of existing or cancelled members

Confidential

Fitness Sales Consultant

• Performed general management duties
• Evaluated cash flow summary reports
• Compute financial reports as closing manager duties
• Averaged fifty inbound and outbound calls per hour
• Kept secure filing system of member's personal data records and bank account information
• Repeated above companies percentage goal of target sales
• Built self-tracking referral membership contacts
• Involved in feedback and implements to general manager on team/individual sales strength and weakness
• Assist with face to face and telephone customer service inquiry

Confidential

Footwear Team Lead

• 2nd store runner up in Brooks shoe sales with 13.5 of inventory sold in Nashville's district with 2.3 away from 1st place
• July-August of 2010 held 1st place position in warranty sales
• Employee of the month rewards: May and October of 2010, February, September-November of 2011, June 2012 for customer service invoice on surveys and customer feedback through phone calls or in store response to managers
• Manage customer service goals and techniques while exceeding company goals
• Decreased loss prevention by forty percent within two quarters
• Maintained employee training records at 100
• Provide feedback to store manager on department sales report with strength and weakness target goals
• Company acknowledgement of finalized daily and monthly audits that passed the companies SAR test by a score of 94 receiving an above target score in 2012 audit
• Supervised quarterly game plans department self-service customer displays per specific corporate guidelines

Confidential

Quality Assistant Manager

• Authorized and submitted projects in a proficiency matter
• Balance quality department quarterly expenses/submit data entry to each department based upon quality auditor daily and monthly audit captivity
• Implemented a logistics damage control program developer
• Promoted within three months from a quality auditor to quality auditing assistant manager
• In control of new employee department training procedures
• Updated employee training records to 100 at all times
• Organized MSDS in order to comply with OSHA regulations
• Modernized auditor inspection sheets to department standards
• Validated payroll thru kronos time management system
• Submit data entry via email to each department based upon quality auditor daily and monthly audit captivity