PROFESSIONAL SUMMARY

Fifteen years of extensive IT experience ranging from programming to quality assurance spanning multiple platforms and environments. Developed and supported software solutions in both production and vendor support roles. Provided leadership to programming teams completing key initiatives by streamlining processes and maximizing efficiencies. Architected and coordinated conversion efforts covering version control and system utilities. Consistent performer who goes above and beyond my job description to complete key deliverables and remove roadblocks to success. Excellent programming, communication, managerial, and team building skills with a good balance of technical and soft skills.

EXPERIENCE

Application Developer Confidential

• Provide daily IT support for Epic software system primarily supporting the MyChart patient website. Coordinate with physicians, nurses, development teams, and Epic support personnel to assess requirements, complete build, test, and implement software enhancements and fixes in a timely and professional manner. Develop test plans/patients to facilitate thorough quality testing. Job shadowed staff to assess workflows, then redesign and propose alternate workflows. This is by far the most meaningful and rewarding job I have ever had. I love taking care of patients needs while indulging my inner IT geek. There is no more perfect job for me.
• Epic MyChart Certification with NVT 2014
• Supported operations including handling daily in basket messages from patients
• Full system support through regular on call rotations
• Performed downtime exercises and reported on results
• Review notes in NOVA to stay abreast of current available enhancements
• Utilize Epic Galaxy for documentation and research resource
• Ran reports in Reporting Workbench to assess and report usage metrics
• Supported all facets of Epic's solutions: orders, notes, results release, scheduling, billing, questionnaires, and flow sheets, etc.

Software Developer/Quality Assurance Analyst

Confidential

• Provide support for all mainframe tax, retirement, and unclaimed property systems in a dual role as both a developer and a QA Analyst. Coordinate with development team to design, build and test software products and underlying components utilizing COBOL, CICS, JCL, VSAM, and File Manager. Review, verify, and validate requirements, designs, and functionality of software. Develop, execute and maintain test plans coordinating and tracking development and testing activities. Work for continuous involvement and participation across multiple teams and platforms.
• Stepped up as key developer in 2012-2013 software release schedule
• Developed QA processes and procedures from scratch
• Designed and proposed a new Change Management and Version Control system
• Delivered 12 quarterly releases successfully with zero defects
• Built JCL tool to automate full system recompiles
• Develop test plans and test case data to facilitate various testing scenarios
• Utilized JCL and Beyond Compare tools to automate report verification processes

Senior Software Quality Assurance Analyst

Confidential

• QA Team Leader supporting all Pearson contracts for the state of Oklahoma. Solutions spanned multiple platforms from IBM mainframe to Unix environments. Directed the daily operations of the Quality Assurance team of contractors to ensure established processes, best practices, quality, and productivity standards were adhered to within the Oklahoma Program. Motivated, trained, developed and supervised daily activities of QA team members. Proactively recommended suggestions that drove increases in efficiency, quality and productivity.
• Worked with IT, PM, BA, and QA teams to coordinate schedules and deliverables
• Provide direction, mentor, and train QA analysts for Oklahoma program
• Facilitated reviews of test plans with stakeholders to ensure completeness of testing
• Provide end-to-end testing to ensure all systems are fully integrated and functional
• Validate production implementations for successful migration

Senior Programmer Analyst

Confidential

• Corporate expert and primary programmer for General Ledger and Participant Stock Purchase Plan systems in an IBM mainframe environment. Provided a supporting role in Business Intelligence and data warehouse systems development and rollout utilizing Hyperion/IBM Essbase, SQL, DB2/UDB, Unix, and Visual Warehouse ETL. Led many projects utilizing the full Software Development Life Cycle process while following procedures consistent with SOX compliance and corporate policy.
• Implemented maintenance and enhancements per requirements from end users
• Provided on call support performing root cause analysis through to issue resolution
• Reengineered and automated labor intensive year end processes
• Developed Service Level Agreements and Disaster Recovery plans
• Documented system processes and flows

Programmer Analyst

Confidential

• Performed maintenance on Unisys mainframe batch and online COBOL programs. Provided full software development life cycle support for major projects including analysis, design, coding, testing, issue resolution, production implementation and documentation.
• Successfully implemented file conversions, modifying key structures and calling programs

LANGUAGES and TOOLS

EPIC Chronicles, MyChart, Hyperspace, Epic Text, CSS, COBOL, CICS, VSAM, JCL, Easytrieve, z/Os, TSO, DB2, SQL, Fileaid, File Manager, Visio, Hyperion/IBM Essbase, DB2/UDB, C , .NET, Unix, Visual Warehouse ETL, Toad, Remedy, Endeavor, SharePoint, Active Client, Carpe Diem, HP Quality Center, Oracle, DB2, Ultra-edit, Ultra-compare, Beyond Compare, IBM ClearQuest, Microsoft Office Suite