| QA SOFTWARE TESTING ANALYST |
| About 2 years experience in Manual and Automated Testing in Software Quality Insurance SQA . About 1.5 years on the job experience and a half of year in SQA training. Knowledgeable in Open Source tools HP Quality Center, Selenium, Rally, and ALM as well as proprietary software STARC . On-the-job Automation training in QTP and UFT. Self taught automation training with Selenium Open Source tool used in Mozilla Firefox |
| KEY SKILLS |
- Utilize Automated and Manual Tools in creation and maintenance of test scripts
- Experience in agile and waterfall methodology driven projects
- Organize meetings and discussions to improve cohesiveness
- Examine the results of implementation and if necessary make the appropriate corrections
- Identify the most appropriate implementation approach to testing according to the need of the project writing test plans and testing schedules
- Develop custom report templates and status trackers to promote visibility to team members
- Analyze tests and logged defects in Industry standard test reporting tools HP Quality Center, ALM, and Rally
- Configure and run tests using the appropriate tool according to project / client and to verify the performance and record results
- Draft test cases, scenarios, and steps in a Traceability Matrix for test execution
- Train testers on SQA tools and processes on projects
- Experience System Testing, UAT Testing, White-box testing, Unit Testing, Regression Testing, and Integration Testing
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| WORK HISTORY |
| Confidential QA Lead Analyst/Software Testing | - Utilize Automated and Manual Tools in creation and maintenance of test scripts
- Experience in agile and waterfall methodology driven projects
- Organize meetings and discussions to improve cohesiveness
- Examine the results of implementation and if necessary make the appropriate corrections
- Identify the most appropriate implementation approach to testing according to the need of the project writing test plans and testing schedules
- Develop custom report templates and status trackers to promote visibility to team members
- Analyze tests and logged defects in Industry standard test reporting tools HP Quality Center, ALM, and Rally
- Configure and run tests using the appropriate tool according to project / client and to verify the performance and record results
- Draft test cases, scenarios, and steps in a Traceability Matrix for test execution
- Train testers on SQA tools and processes on Vantiv projects
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| Confidential IS S Desktop Support Analyst | - Worked for the Desktop team at the Kroger Support Center KSC . Responsible for providing technical support for Kroger associates nationwide
- Troubleshooting hardware such as PCs, thin clients, printers, monitors, mobile devices, Apple devices using the Kroger network
- Troubleshooting software, both proprietary and public domain such as Business Objects, Quick View, Quick Apps, Store Manager Workbench, ACT, Microsoft Office Suite 2010, Citrix and more
- Knowledgeable in using remote desktop tools such as Microsoft Link, HPDM, VNC for thin clients , PC Anywhere, and Carbon Copy
| | Confidential CSC IT/Help Desk Support, Enterprise Infrastructure | - Worked for the Client Service Center on the Morgan Stanley account, responsible for monitoring file transfers to drop sites, as well as FTP, SFTP and RFTP servers using IBM-based software application Netcool
- Partnered with Process Analysts to help identify areas for improvement in the support processes procedures for each client you support
- Provided IT and Help Desk support as a Level 1 agent
- Worked with end-users over the phone to solve basic to advanced pc and computer issues hardware to software issues, connectivity issues, password resets, software application support with Word, Excel and Outlook
- Trained on client-specific software and applications as well as Microsoft related technologies
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| Confidential Server |
- Served food and beverages to customers
- Provided excellent service to each one of our guests
- Reliable in non-incentive based work detail
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