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Qa Lead Resume Profile

QA SOFTWARE TESTING ANALYST

About 2 years experience in Manual and Automated Testing in Software Quality Insurance SQA . About 1.5 years on the job experience and a half of year in SQA training. Knowledgeable in Open Source tools HP Quality Center, Selenium, Rally, and ALM as well as proprietary software STARC . On-the-job Automation training in QTP and UFT. Self taught automation training with Selenium Open Source tool used in Mozilla Firefox

KEY SKILLS

  • Utilize Automated and Manual Tools in creation and maintenance of test scripts
  • Experience in agile and waterfall methodology driven projects
  • Organize meetings and discussions to improve cohesiveness
  • Examine the results of implementation and if necessary make the appropriate corrections
  • Identify the most appropriate implementation approach to testing according to the need of the project writing test plans and testing schedules
  • Develop custom report templates and status trackers to promote visibility to team members
  • Analyze tests and logged defects in Industry standard test reporting tools HP Quality Center, ALM, and Rally
  • Configure and run tests using the appropriate tool according to project / client and to verify the performance and record results
  • Draft test cases, scenarios, and steps in a Traceability Matrix for test execution
  • Train testers on SQA tools and processes on projects
  • Experience System Testing, UAT Testing, White-box testing, Unit Testing, Regression Testing, and Integration Testing

WORK HISTORY

Confidential

QA Lead Analyst/Software Testing

  • Utilize Automated and Manual Tools in creation and maintenance of test scripts
  • Experience in agile and waterfall methodology driven projects
  • Organize meetings and discussions to improve cohesiveness
  • Examine the results of implementation and if necessary make the appropriate corrections
  • Identify the most appropriate implementation approach to testing according to the need of the project writing test plans and testing schedules
  • Develop custom report templates and status trackers to promote visibility to team members
  • Analyze tests and logged defects in Industry standard test reporting tools HP Quality Center, ALM, and Rally
  • Configure and run tests using the appropriate tool according to project / client and to verify the performance and record results
  • Draft test cases, scenarios, and steps in a Traceability Matrix for test execution
  • Train testers on SQA tools and processes on Vantiv projects

Confidential

IS S Desktop Support Analyst

  • Worked for the Desktop team at the Kroger Support Center KSC . Responsible for providing technical support for Kroger associates nationwide
  • Troubleshooting hardware such as PCs, thin clients, printers, monitors, mobile devices, Apple devices using the Kroger network
  • Troubleshooting software, both proprietary and public domain such as Business Objects, Quick View, Quick Apps, Store Manager Workbench, ACT, Microsoft Office Suite 2010, Citrix and more
  • Knowledgeable in using remote desktop tools such as Microsoft Link, HPDM, VNC for thin clients , PC Anywhere, and Carbon Copy

Confidential

CSC IT/Help Desk Support, Enterprise Infrastructure

  • Worked for the Client Service Center on the Morgan Stanley account, responsible for monitoring file transfers to drop sites, as well as FTP, SFTP and RFTP servers using IBM-based software application Netcool
  • Partnered with Process Analysts to help identify areas for improvement in the support processes procedures for each client you support
  • Provided IT and Help Desk support as a Level 1 agent
  • Worked with end-users over the phone to solve basic to advanced pc and computer issues hardware to software issues, connectivity issues, password resets, software application support with Word, Excel and Outlook
  • Trained on client-specific software and applications as well as Microsoft related technologies

Confidential

Server

  • Served food and beverages to customers
  • Provided excellent service to each one of our guests
  • Reliable in non-incentive based work detail

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