Field Service Engineer Resume

PROFESSIONAL EXPERIENCE

Confidential

Field Service Engineer

Responsibilities:

Performed repairs and preventive maintenance on Rotork actuators in the field and in the shop for our Confidential customers.
Completed all required paperwork (service reports, time cards, expense reports) in a timely manner.
Maintained van, van inventory, and test equipment to a high level.
Provided phone technical support to Rotork customers, assisting in keeping their installed equipment functioning at a high level.
Performed scheduling of the Confidential service techs, providing our customers field service assets in a timely manner.
Coordinated wif Confidential service techs to ensure they had all necessary parts and equipment to meet our customer service needs in a timely manner, in the correct fashion, the first time.
Provided phone technical support to our customers, assisting them in diagnosing their failures and taking the appropriate corrective actions to remedy.
Ordered and maintained service stock inventory, halping to minimize lead times for service visits for our customers.

Confidential

Coordinator

Responsibilities:

Provides a high level of service and serves as the main focal point for customers for Retrofit and valve automation job fulfillment, from the request for quote through shipment of product and invoicing.
Provides status updates for our customers throughout the order fulfillment process.
Sources, orders, and expedites all material required for fulfillment of factory fit and retrofit jobs, ensuring timely delivery for our customers.
Maintains all order folders and records accurately.
Provides accurate quotations for Confidential customers for their valve automation and retrofit job requirements.
Assists current inside sales team members, as well as contracts team members wif technical support to halp ensure our customers get the product they need quoted and ordered correctly.

Confidential

Supervisor

Responsibilities:

Efficiently ran the Confidential wif five technicians and three support personnel wif a yearly throughput of $2.5 million dollars.
Scheduled workflow to meet contractual customer service deadlines and maximize output.
Provided daily updates via conference calls, site visits, and monthly operational reviews to a major telecommunications customer, working closely wif them to ensure the highest quality and complete customer satisfaction.
Provided technical assistance to technicians in component level troubleshooting of telecommunications equipment.
Assisted program manager wif data preparation and reporting.
Actively participated in process improvement initiatives halping maximize repair center efficiency.

Confidential

Supervisor/Maintenance

Responsibilities:

Supervised up to 40 technicians during the repair and maintenance of Radar and Electronic Weapons suites, on board the USS Boxer, during numerous inspections, qualification cycles, and two Western Pacific deployments wif minimal equipment down time.
Extensive experience in reading and interpreting electronic schematic diagrams and work instructions.
Provided logistic support by directly supervising the disposition and acquisition of repair parts and electronic maintenance materials.
Planned and performed scheduled and emergent installation and extraction of Radar and Weapons equipment.
Ensured all team members were adequately trained and certified to do their work to the best of their ability and to U.S. Navy maintenance system requirements.
Inspected and verified all preventive maintenance schedules and corrective maintenance reports, coordinating all necessary maintenance actions wif the unit’s operating schedule.