Quality Assurance Resume Profile

Objective

Seeking to obtain a position within an organization that will allow me to utilize my computer skills and technical education for the team. .

Technical Experience

Utilize MUMPS/Cache programming to analyze, develop, code, test, and debug written routines for assigned projects
Utilize MUMPS/Cache programming to aid in troubleshooting client reported issues
Utilize MUMPS/Cache to write technical utilities to assist myself and support staff with reported issues
Maintained MUMPS/Cache database routine sets when code changes are sourced
Validate MUMPS/Cache database routine sets in client sites when testing code changes in a VMS environment
Validate MUMPS/Cache routine versions in database routine set to avoid conflict of code changes
Run assigned test scripts to help identify defects in assigned software
Modify as needed assigned test scripts to help identify defects in assigned software
Document reported software defects of assigned projects, assigned regression release service packs
Test and document reported fixed software defects
Assisted technical support staff in escalated client reported issues
Developed networking experience to assist in resolving client reported issues with internal and external clientele.
Great communication skills with a variety of users, both technical and managerial
Handled daily incoming calls from internal and external clientele reporting software issues

Experience

Confidential

Technical Support Analyst

Processed incoming calls from clientele. Logged, analyzed, researched and followed up with reporting clientele. Assigned quarterly after hours support shifts. Provided customer service on a daily basis.

Senior Technical Support Analyst

Confidential

Processed and addressed escalated issues from technical support analysts. Analyzed, researched and followed up with reporting clientele. Assigned quarterly after hours support shifts. Provided customer service on a daily basis.

Supervisor Technical Support Analyst

Confidential

Assisted with escalated issues from senior technical support analyst and technical support analysts. Analyzed, researched, and followed up with reporting clientele. Scheduled phone shifts, after hours support shifts and requested vacation time. Provided customer service on a daily basis. Wrote initial performance evaluations for team.

Quality Assurance Analyst

Confidential

Wrote, modified and ran assigned project software test scripts and regression software test scripts to identify defects in software. Worked closely with product/project managers, developers and compliance officer when writing and modifying project software test scripts. Tested assigned project windows based software, web base software and prompt and scroll database software. Documented all software defects to assigned developer. Test, analyze and document assigned action tickets reported software defects for sourced routines and service pack release software.

Senior Quality Assurance Analyst

Confidential

Same as a Quality Assurance Analyst, but was involved in more projects and regression software testing for service pack release.

Programmer Analyst

Confidential

Analyzed, researched, developed, tested, debugged, and documented assigned projects and action tickets reported software defects . Worked closely with product/project managers, compliance officer, quality assurance analyst and technical support analysts when developing and debugging assigned software projects and reported software defects. Assisted technical support analyst with escalated reported issues. Wrote technical utilities to assist support staff with researching and debugging assigned reported issues.

Programmer Analyst II

Confidential

Same as a programmer analyst, but involved in more projects.

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