Information Technology Quality Assurance Professional

Proven ability to provide top-level quality management, analysis and testing performance for advanced technology systems and services. Solutions-driven, customer-focused IT leader successful in leveraging technology assets to build corporate and market value. Combine strong business and quality management acumen with the ability to lead technology teams through the complex processes of technology development, acquisition, deployment, integration and operations management. Over seventeen years track record of success in process improvement, productivity, quality, methodology and bottom-line financial results.

PROFESSIONAL EXPERIENCE

Confidential

Retail Sales Associate

• Meet and make a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
• Inspire the customer to buy, celebrate the purchase, and create a lasting positive impression of me, Macy's, and the purchase
• Ensure that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the proper area of the selling floor
• Maintain selling floor presentations, and restocking them as needed
• Proficient using Macy's systems and procedures to enhance selling efficiencies and complete support duties

Confidential

Driver Helper

Assisted driver with package handling and delivery to residential and commercial destinations. Experienced using UPS logistics systems and procedures. Position is temporary for the duration of the Christmas Holiday season.

Confidential

Entrepreneurial Training and Leadership

Entrepreneur-learning program designed to help entrepreneurs hone the skills needed to create, manage, and grow a successful business. Worked on business ideas to move ventures to reality. Obtained program certification.

Confidential

Senior Consultant

Contracts Serviced:

• Experienced working with a diverse group of clients with many different cultural environments.
• Excellent knowledge of Software Development Life Cycle SDLC including Agile.
• Excellent ability to Troubleshoot, Analyze and Resolve User Problems
• Experienced testing on Web, Client/Server, Web Services, Mainframe and UNIX Environments.
• Expert creating of Test Plans, Test Cases Test Scripts and defining Quality Assurance Metrics.
• Expert in both White Box and Black Box Testing.
• Expert in System, Integration, Regression, End-to-End, User Acceptance and Performance testing.
• Expert in Automation Testing Tools of HP/Mercury
• Experience working with SQL to get results from multiple types databases for backend validation.
• Experience working with Object-Oriented OO Technology Analysis, Design Testing.
• Ability to show the improvement in any IT process.

Confidential

Senior Member Technical Staff

• Conducted load, performance and application stress tests to reduce the costs and time required to test and deploy the Trouble Management System into the production environment. Analyzed system architecture to find bottlenecks and assess performance of mission critical applications.
• Prepared Test Plan and Test Cases with Project Manager and respective QA Development leads.
• Reviewed Business Requirements and creating different test scenarios and test cases to Automate.

Confidential

Senior Quality Analyst

• Established and promoted, at the corporate level, a quality management structure and strategy, implementing the accepted model through-out the enterprise. Acquired and managed hardware and software equipment to maintain a centralized test lab environment for use by IT technical teams. Coordinated test execution cycles between project teams.
• Played a major roll for Technical analysis for selecting Automation tool from Win Runner and Rational Robot by creating the scripts in both and submitted compatibility and other analysis to QA Director.

Confidential

Advanced Business Analyst

Team Leader

• Co-Managed call center for the Georgia Department of Medical Assistance. Assisted recipients and providers of the program with issues associated with medical claims, dental claims and with enforcement of the department's policy. Translated business goals/objectives into a realized software-enabled business processes.
• Ensure high quality, efficiently operating computer systems for EDS's internal and external customers. Coordinate the testing of modifications and enhancements to the Medicaid Management Information Systems MMIS by working closely with systems engineers and the customer's systems and policy analyst. Among typical tasks and responsibilities are the following.
• Investigated users' request for assistance and/or systems changes. Define and resolve problems implement solutions. Provided hands-on technical assistance and training to users, as needed.
• Analyzed system specifications to ensure they met users' needs.
• Designed test materials used to evaluate system quality prior to implementation of enhancements and modifications.
• Communicated both verbally and in writing to customer service request using proper format, tone, and grammar
• Performed research methodologies that analyze problems and projects.

Confidential

Physician's Claim Specialist

• Managed state-wide phone inquiries and written correspondence to program policies, billing procedures, claims, and reimbursement issues in coordination with medical and policy making staff. Identified problematic areas in programs and took appropriate actions.
• Ensured accurate and timely responses to a large volume of telephone and written inquiries from providers of medical services and recipients concerning billing and policy issues.
• Managed the Executone Phone System and automated call distribution system ACD to monitor call flow and programmed phone features.
• Monitored team member performance and reviewed appraisals in a timely manner.
• Resolved problem issues escalated from team members.
• Performed systems liaison role between the Systems Unit and the Inquiry Unit and updated team members of newest modifications and enhancements.

Technical Summary

• Enhanced existing Oracle application to accommodate the complexity of handling multiple new currencies as well as other unique characteristics such as the ability to accept file transmissions, provide new formats, manage merchant collections and reserves, and create appropriate accounting entries for all operations.
• Facilitated migration of Asia Pacific merchant portfolios from the existing HSBC Merchant Processing platform onto Global Payments ' Back-end and BackOffice Support systems. The effort involved the Migration of Merchants for nine countries and two regions. The nine countries are Singapore, Brunei, Sri Lanka, Maldives, Philippines, India, China, Taiwan, and Malaysia .
• Established IT policies, procedures, standards and controls to achieve compliance with CMM levels one and two as part of Coca Cola Enterprises corporate quality initiative. Integrated PMI project management practices and methodologies with the Testing Lifecycle.
• A leader in instituting Quality Assurance best practices throughout many IT organizations
• Continually evaluated business processes to identify opportunities to streamline operations, standardize processes, eliminate repetition and accelerate productivity.

TECHNICAL SKILLS:

• GUI Web: ASP.NET, Visual Basic, VB Script, HTML
• Database: Oracle, SQL Server, DB2, MS Access
• Languages: SQL, PL/SQL, COBOL, C, FORTRAN, Shell Script, TSL
• Operating Sys: UNIX, Windows NT, Novell Netware and DOS
• Testing Tools: WinRunner, QuickTest Professional QTP , LoadRunner, TestDirector, Quality Center
• Other Tools: PVCS Tracker, Toad, CaliberRM, MS Project, MS PowerPoint, MS Excel, MS Word, Telnet, File-Aid
• Technology: ASP.NET,

Environments: Windows NT 2000, 98, 95 , UNIX, Sun Mainframe, Web Sphere, Ms Dos, Novell NetWare, VAX VMS, DEC

Testing Types: White Box, Black Box Automation