SUMMARY:

• 9 years of IT experience in Quality Assurance experience, including 2 year of Business Analyst experience.
• Spear headed major scheduled releases for Health Care and Global financial services.
• Reengineered and facilitated key QA methodologies, processes and metrics standards resulting in increased quality of releases delivered to clients.
• Proven liaison and partnership skills to effectively manage client expectations along with accomplished communication, negotiation and problem resolution skills.
• Leading Quality Assurance processes and activities for multiple projects concurrently.
• Problem solving skills with hands on testing experience and ability to see both the business and technical sides of the problem.
• Experienced in preparing and executing test plans, test scripts, test reports and documentation for both manual and automated tests. Planning and running the test scripts and keep track of bugs.
• Worked in the areas of process review, business process improvement and process implementation by identifying process gaps and implementing quality standards.
• Excellent experience in QA tools like Rational RequisitePro, Clear Case and Clear Quest. Rational Quality Manager, HP Quality Center, Rational Functional Tester.
• Experienced in Unit Testing, Integration Testing, Regression Testing, Recovery Testing, Security Testing, Performance Testing, Stress Testing and User Acceptance Testing.
• Creating automated test scripts for testing the functionality's of planned test cycles.
• Excellent understanding of the Software Development Life Cycle SDLC with emphasis on Black Box testing, functional testing, GUI testing, system testing, regression testing, security testing, load and performance testing of Web and Client/Server based applications.
• Performed Business Analysis related activities like scope identification, requirements gathering and analysis, feasibility analysis, gap analysis, risk analysis mitigation plan, release management and Training to end users.
• Extensive experience in business modeling techniques like Use case diagram, data flow diagrams, business process diagrams, class diagram, activity diagram, process mapping diagrams, business model specifications, GANTT charts.
• Demonstrated proficiency in diverse facets of business analysis, including Business Process Mapping, Technical Architecture, Workflow Analysis, and eCommunication solutions.
• Extensive experience with Siebel applications and verticals, including Server Administration, Sales Automation, Call Center, Workflow Manager, Order Manager, and Marketing Applications.
• Proficient in knowledge transfer to technical staff as well as business analysts.
• Excellent experience working with Windows, UNIX and Oracle RDBMS and TOAD.
• Knowledge of HTML, Java Script, XML Java/J2EE, ASP, VB and web services.
• Experience in reporting tools like BO reports.
• Excellent communication and inter-personal skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE

Confidential

IT Quality Control Sr Lead / Advisor

Responsibilities:

• Managed and Led test team for Health Care software solutions used by providers/physicians in Health Care industry.
• Managing and leading on-site and off-site testing teams.
• Managing and leading multiple web based, Client/Server and data warehousing applications.
• Managed and performed hands on project planning, auditing of system requirements, creation and certification of documentation, tracking progress metrics and defects through IBM Rational tools and mentoring the team.
• Building and maintaining test plans, test scripts, test scenarios, and schedules based on requirements and design documents and executing to plan.
• Responsible for coordinating test data preparation and code movements into test environments.
• Worked closely with business to ensure that QA has full understanding of business objectives. This directly resulted in complete test coverage.
• Developing and maintaining test plan, test schedules, test suites, test cases, test scripts, test execution records, test execution metrics using RQM.
• Hands on experience in execution test scripts and recording test results using RQM.
• Experienced in performing and conducting backend database and services validation using SoupUI.
• Owned and communicated overall test progress and escalated issues to upper management in a timely fashion.
• Performed extensive web and web services testing.
• Responsible for organizing and conducting daily touch point meetings during the test cycle and for conducting post-deployment project review.
• Responsible for organizing and conducting review meetings to review requirements, identify requirement gaps, review test approach with the test team.
• Interacting with Developers, System analysts and end users to learn the System requirements prior to the testing of the application. Coordinated with developers in fixing defects and monitored the work status till their completion.
• Performed Integration Testing, Regression Testing , Functional Testing,System Testing and Database Testing.
• Participated in full life cycle development right from the requirements gathering and analysis phase.
• Involved in timely review meetings to identify, analyze and resolve various issues, changes and defects.
• Owned the validation and approval process for code packages deployed into the test environment.
• Responsible securing sign-offs in verifying that these systems are not adversely affected by the changes.
• Responsible for analyzing test results and preparing test evaluation summary documents for each release.
• Verified test results and identified opportunities for Product Quality Improvement.
• Analyzed actual with expected results and reported all deviations to the appropriate individual s for resolution.
• Attended Review meetings for verification with development team.
• Prepared Bug/issue/error reports and notified the concerned team for fixes.

Environment: Rational Quality Management, Rational Clear Quest, Rational Clear Case, Rational RequisitePro, Rational Functional Tester, BO Reports, SDLC process and standards, Websphere 7.0, Soap UI, TOAD.

Confidential

System Analyst/Lead

Responsibilities:

• Gathered and analyzed business/Product requirements and technical specifications to write and execute test plans, test cases in different test environment.
• Involved in Black box functional , System Integration, configuration and UAT User Acceptance Testing of various client applications.
• Developed and executed test plans, test cases front back end and tracked identified defects using Quality Center.
• Involved in compatibility and Usability testing of different application modules with new versions of Internet Explorer IE 7 along with other web browsers.
• Created Requirement Tractability Matrix RTM by tracking testable business requirements and corresponding test cases for each client application.
• Worked closely with Business analysts and developers in trouble shooting critical defects and regression tested impacted modules of the application after defect fix.
• Made recommendations to the management in defining suitable test processes and setting up the best QA practices with in QA organization.
• Interacting with Developers, System analysts and end users to learn the System requirements prior to the testing of the application. Coordinated with developers in fixing defects and monitored the work status till their completion.
• Prepared test plans, test scripts, test scenarios, and schedules based on requirements and design documents and executing to plan.
• Performed Integration Testing, Regression Testing , Functional Testing,System Testing and Database Testing.
• Participated in full life cycle development right from the requirements gathering and analysis phase.
• Involved in timely review meetings to identify, analyze and resolve various issues, changes and defects.
• Data Validation of several reports Profit Loss to check data compliance with the real time market data with regard to numerous scenarios.
• Verified test results and identified opportunities for Product Quality Improvement.
• Analyzed actual with expected results and reported all deviations to the appropriate individual s for resolution.
• Attended Review meetings for verification with development team.
• Close interaction with developers to understand application functionality and navigational flow.
• Prepared Bug/issue/error reports and notified the concerned team for fixes.
• Executed stored procedures and various SQL queries to check for successful transactions in SQL Server 2005.

Environment: VB .net, SQL server, Quality Center, Team Foundation Server, QTP.

Confidential

Software QA Analyst

Responsibilities:

Verify business requirements and functional requirements.

• Understand the project requirements by interacting with the client and provide a knowledge transfer to the team on project requirements.
• Assign the modules for the team for UAT test case identification and prepare the status reports and share with the client.
• Organizing defect review meetings, Business requirement meeting with developers/BA team.
• Planning and tracking Test progress of the team. Prepare and share daily and weekly status reports to the client.
• Review Project artifacts before customer release and ensure process compliance. Support Project Management activities such as planning, Risk Identification.
• Active member of Triage Group participating in weekly Triage Meetings. Attending hosting customer calls for enhancement/problems discussion with client.
• Design test scenarios using Quality Center for different Health Insurance user groups based on system requirements, solution diagrams, help files, and screen mock ups.
• Generating Automation scripts using Quick Test Professional, Executing Automation scripts and reporting results.
• Conducted system functionality testing: developed and executed test cases, produced problem reports, suggestions, system test logs, and test incidents reports.
• Conducted various management activities by analyzing and verifying test results, providing status reports.
• Performed Functional, GUI, Regression, System Integration, User Acceptance, Configuration and content testing for web-based portal application and for Seibel CRM contact center project.
• Tested application security features, including session expiry, book marking, passwords and compatibility across multiple browser types and encryption levels.
• Filing and monitoring defects found on the application.
• Worked with business analysts, developers, and content department to resolve issues.

Environment: QTP, Quality centre 10.0, Manual testing, GUI, Seibel 7.7, Web Portal, Serena Dimensions, IBM Rational RequisitePro.

Confidential

Software Quality Analyst

Responsibilities:

• Develop quality assurance standards, and define and track quality assurance metrics, while interacting with a top development team in an agile development environment.
• Client Communication and preparing daily and weekly status report.
• Utilized Quality Center for requirement management, planning, scheduling, executing tests, managing and tracking defects.
• Performed Sanity Testing for each new build of the application.
• Performed integration testing to ensure data processing, interface validity and proper communication among components of each application.
• Running up of system tests for final release. Functional testing of all processes and executing all test sets during final Client Release of the application.
• Involved in Reviewing the Test Cases and Peer Reviews.
• Communicating with client for their requirements enhancements.
• Preparation Execution Manual Test cases for Functional, Integration, System and Regression.
• Prepared test data for positive and negative testing used in data driven testing for testing the application dynamically using QTP.
• Involved in Developing Test Incident reports/Test Metrics.
• Regularly followed up with development team to discuss discrepancies identified during testing
• Identified high-level requirements for documenting for test case scenarios.
• Conduct Unit Testing, Integration Testing, organize User Acceptance Testing.
• Involved in complete QA Life Cycle.
• Analyzed the user requirements and interacted with system architect, developers and business users.
• Developed test plan, reviewed test cases, tracked defects.
• Developed both Manual test cases and test scripts for the GUI application.

Environment: Java, JAT, J2EE, Oracle, Mercury Quality Center.

Confidential

QA Analyst

Responsibilities:

• Interacting with Developers, System analysts and end users to learn the System requirements prior to the testing of the application. Coordinated with developers in fixing defects and monitored the work status till their completion.
• Reviewed test plans, test scenarios, and schedules based on requirements and design documents and executing to plan.
• Participated in full life cycle development right from the requirements gathering and analysis phase
• Prepared test plans, test scenarios, and schedules based on requirements and design documents and executing to plan.
• Performed Integration Testing, Regression Testing , Functional Testing, Security Testing, System Testing and Database Testing.
• Tested application security features, including session expiry, book marking, passwords and compatibility across multiple browser types and encryption levels
• Automated the requirements using the QTP
• Performed Regression Testing , Functional Testing and UAT.
• Written and executed SQL Queries to compare the expected results with database.
• Used Quality Centre/ Test Director as defect and bug tracking tool.
• Handled the responsibility as lead tester.

Environment: QTP, Quality centre, Manual testing, Java, HTML, XML, AS400, DB2, Oracle9i, Windows XP, UNIX.