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Quality Analyst Resume Profile


To obtain a challenging position as Quality Analyst or Business Analyst that would increase business productivity of the organization and in turn enhance my skills and competency


  • Solution-focused QA tester with three years testing experience high-level proficiency with HP Quality Center and Team Foundation server toolsets and a foundation in SQL and monitoring tools with knowledge of SDLC and Agile approach methodologies.
  • Excels in creating test plans and writing test scripts to pinpoint software defects, track bugs, close open defects and validate functionality.


Lead Quality Analyst


  • Worked with Serjeantequine Application as Lead Quality Analyst. This is a Windows 8 metro application working in conjunction with Azure Cloud Services for cradle to grave tracking of Thoroughbred Race Horses. Worked to test application using agile testing approach to adapt to changes in business requirements.
  • Lead testing effort for Serjeantequine Application requiring level of quality and reliability of software deliverables is attained
  • QA Lead for the project responsible in planning and mentoring onshore and offshore QA Team
  • Analyzed and Evaluated Business Requirements Documents
  • Lead offshore team of 3 members and onsite team of 3 members
  • Created and executed manual software test plans, cases and scripts to uncover, identify and document software problems and their causes
  • Developed and executed SQL Queries to verify the database updates, inserts and delete of records to extract data from target tables and validate reports
  • AConducted formal and informal product design reviews throughout the software lifecycle to provide input on functional requirements, product designs, schedules and potential issues
  • Performed system, component integration, regression, and End to End interface testing
  • Implemented testing efforts using Team Foundation Server for creating and executing test cases and defect tracking of application

Quality Analyst


  • Worked to analyze testing processes to remediate production issues for scripts affecting multiple departments. Worked with team to implement testing process to be adopted by all departments for script changes and newly established scripts. Helped to transition all scripts migrated from Visual Basic to .NET programming to have full regression testing.
  • Involved in reviewing business requirement documents and technical specification
  • Assisted with planning, tracking and reporting progress against schedule for multiple mortgage scripts
  • Responsible for development and execution of full regression testing
  • Designed and executed test procedures and reported incidents through HP Quality Center
  • Actively participated in status report meetings and interacted with development team to discuss technical issues
  • Coordinated and led meeting with project leaders, developers and QA team members
  • Analyze test specifications and perform manual testing
  • Created documentation for product testing, managed defect reconciliation, and coordinated user acceptance testing

Business Analyst


  • Worked with the GSE Standardization Project mandated from Office of the Comptroller of Currency OCC at PNC Mortgage. Worked as business analyst to update processes mandatory to be in compliance with OCC
  • Worked with project team on planning, analysis, requirements, design and testing for script and process implementation
  • Documented business rules and effectively coordinated business needs being implemented in mortgage scripting
  • Designed process flow to identify gaps and risks for implementation of updated processes with subject matter experts
  • Gathered requirements and assisted in updating project plan with the deliverables and milestones of the project
  • Developed test plans based on requirements documentation, performed queries using Passport to identify test data, and create test procedures and test cases with expected results
  • Compile project status reports, coordinate project schedules, manage project meetings
  • Facilitated User Acceptance Testing and trained users on updated process

Business Analyst


  • Worked to document processes used across PNC Mortgage departments mandated from OCC at PNC Mortgage. Worked as business analyst to update processes to document As-Is process identifying gaps and concerns. Performed gap analysis and discovered risks with OCC and updated process
  • Create process flows using MS Visio to help review changes to ensure business objectives were met
  • Created policies and procedures for collections Subject Matter Experts SME to validate compliance criteria
  • Helped resolve critical control and operational weaknesses
  • Used gap analysis to identify issues with As-Is process and implemented changes to become compliant
  • Facilitated meetings with SME to find optimal solutions bridging departmental inconsistencies
  • Replaced and eliminated time-consuming manual processes and implemented scripts increasing reporting capabilities and saving time for collections processes

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