Summary of Qualification

Sr. Business Systems Analyst/QA/Scrum Master with several years' experience in web-based and client-server software development including data conversion, Implementation, quality assurance, user acceptance testing, and software training. Expert in project planning, requirements elicitation, user-stories, use cases, process modeling, Business Requirements Documents BRD , System Requirements Specification SRS , and Project Charter PC artifacts. Utilized UML Methodology to specify, construct and visualize software artifacts such as Use Cases and process flow Diagrams. Proficient in the use of software development methodologies such as Agile/Scrum Framework, Rational Unified Process and Waterfall Structured SDLC.

Technical Skills:

• Requirements Management Tools: RequisitePro/Composer, Doors, MS Project, Rally, SharePoint, MS Project, TFS
• Modeling Tools: UML, Rational Rose, MS Visio, iRise, Balsamiq, BPMN
• Methodologies/Processes: SDLC- RUP, Agile/SCRUM, Waterfall, CMMI, ITL, UML
• Databases: RDMS, Oracle, MS SQL Server, MS Access
• Testing/Defect Tracking Tools: Quick Test Pro, Quality Center, LoadRunner, TestDirector Rational Clear Quest, ClearCase, Visual Studio
• Additional Knowledge: JAVA, J2EE, HTML, C , C, SQL, HTML, VB, XML .NET,CRM, Cloud Computing Service Models SaaS, PaaS, IaaS Virtualization, SOX, PCI DSS, HIPAA, HITECH, Risk Management

Professional Experience:

Confidential

Sr. Business Systems Analyst/QA/Scrum Master.

• Facilitate Joint Application Development JAD sessions with stakeholders, users and IT groups to elicit, analyze, document, and validate software requirements for the enhancement and development of new financial web-based software products.
• Responsible for the creation of user-stories and use cases to detail software requirements functionality.
• Serve as liaison between the business, developers, architecture and QA to ensure that all software requirements are identified, validated, verified, and coded in the software products and meets business objectives.
• As team member participate on daily scrum stand-up to discuss work progress, completion or impediments. Participate on sprint planning meetings with product delivery team to negotiate and plan product backlog items for sprints and planned releases.
• Assisted Product Owner with product backlog prioritization into priority groups for software delivery using Rally Management Tool.
• Lead business analyst global and virtual teams and assigned responsibility to team members and monitors progress of less experienced business analyst.
• Conducted weekly meetings with stakeholders to review software requirements and resolve open issues or conflict. Create process diagrams and Visual models to further define software requirements.
• Led peer reviews with cross functional team to validate software requirement.
• Managed software requirements by creating Traceability Matrix RTM that audit the life of the requirements in both a forward and backward direction, from its origin through its realizations, design, code, test, subsequent refactoring.
• Acted as single point of contact between Compliance and development team in the definition and documenting of loan lending principles which includes calculation of loan amortization, interest accrual, late fees, and collection.
• Developed test plan, procedure, scripts and conduct and participate in functional user acceptance testing to support go live operation. Document software defects identified during testing/UAT sessions and triage to cross-functional teams.
• Update SharePoint/Visual studio/TFS with change requests, enhancements, defects, and QA testing status. Assist developers and QA team with defects clarification and resolutions as it relates to software requirements.
• Managed change management request by providing estimates of efforts, duration for changes request, impact of change and track progress of changes. Utilize RUP process and UML in documenting use case and modeling of software artifacts. Train users on system.

Confidential

Lead Business Systems Analyst /QA/Scrum Master

• Conduct requirements gathering workshop and design sessions for documenting clinical artifacts with business users including Surgeon General, Nurses, Pharmacy, Radiology, Surgery, Lab, Material Management and Revenue Cycle Management etc.
• Gathered requirements using interviews, document analysis, requirements workshops JAD sessions site visits, business process diagrams and workflow analysis to document software requirements for web-based software products.
• Develop Project Charters PC , Business Requirements Document's BRD , Software Requirements Documents SRD
• Created use cases/user stories for use by developers, and designers for the development of several software products and for Quality Assurance teams to construct test scripts for testing of systems.
• Produced process work flows, activity, sequence and flowcharts diagrams.
• Developed software requirements for the customization of GE Centricity Peri-operative Surgery Quality Workflow Management SQWM application to 130 Hospitals which allows for the tracking of surgery patients through the pre-surgical process, scheduling of surgery, peri-operative period, post-operative assessment, disposition, and follow-up, quality outcome and reporting.
• Work with cross-functional team to develop and test the DOD/VA Medical Scheduling Application an essential component of the Veterans Health Information Systems and Technology Architecture VistA which performs multiple interrelated functions to schedule patients, clinicians and data that enables the DOD/ VA to measure, manage, improve access and the quality and efficiency of patient care.
• As a contractor worked on several software development disease surveillance products, for Centers for Disease Control and Prevention CDC . These systems enables public health officials the capability to monitor the occurrence and spread of diseases by the administration and tracking of vaccines, immunizations, prophylaxis, and non-medical countermeasure dispensing at both the individual and aggregate levels to National, International and State governments.
• Defined project scope and prepared project plans to track and manage project deliver ables, milestones, release readiness, and to ensure that all committed deliverables are pro vided on schedule
• Participate as team member on daily scrum meetings and assisted Product Owner with product backlog prioritization into priority groups for different sprints using Project Management tool.
• Attend sprint planning meetings to negotiate product features for follow-up sprints.
• Utilized software management tool to create backlog items such as user-stories, test, test status, defect status, and initiate planned release
• Created screen prototypes design and work with Interface Specialist to develop web-based user interface.
• Perform discovery and assessment of requirements for software implementation evaluate available systems components of Commercial-Off- The-Shell COTS software and design new custom or extended components for systems modules for COTS implementation
• Perform leading role on different software development projects and working closely with internal and external clients to understand key business needs and to clearly articulate key drivers and value.
• Led global and virtual business analyst teams assigns responsibility to team members and monitors progress of less experienced business analyst.
• Created storyboards to further refine use cases to be used in UI design and content web pages.
• Utilized Rational RequisitePro to document traceability of requirements to cross-check and ensure all software require ments are documented from the business needs, features, design, and to test cases.
• Generated high-level Process flow diagrams and wire-frames using tools such as Rational Rose, Visio, Balsamiq and iRise software.
• Created test plans, procedures, test cases, scripts and conduct functional, regression, integration access control and performance test for software releases and conduct UAT for GO Live operation.
• Utilized Rational ClearQuest and Quality Center QTP to document change requests, software enhancements, defects, test priorities and test statuses manage requirements changes and impact and define gap analysis to identify limitations in software.
• Acted as Rational ClearCase administrator responsible for the creation of creating VOB to baseline, and version code uploads. Maintained SharePoint site by creating libraries, uploading project documents, announcements and archiving files.
• Provided HIPAA compliant awareness training annually to different groups to certify HIPAA compliance standards.
• Managed the IT security policy lifecycle including policy maintenance, training and awareness, and compliance monitoring.
• Developed, troubleshoot and resolved problems associated with different software applications such as C , Visual Basic Maintained Database and reporting using SQL. Wrote and edited software manuals and trained users on software applications

Confidential

Sr. Business/Data Analyst

• Gathered financial revenue from multiple GE regions and performed quality control analysis to validate revenue.
• Acted as liaison between global financial regions making sure that the financial data is received in a timely manner and clarify any discrepancies.
• Wrote SQL queries and run reports to verify and validate incoming financial data are accurate. Downloaded data to enterprise data warehouse for forecasting on weekly basis and to create scorecards and metrics.
• Used busi ness objects to query and review data in data warehouse to ensure data was uploaded properly. Make corrections to rejected data files and prepare files for re-upload to data warehouse.
• Generated ad hoc reports for financial management to measure orders' YTD totals for different regions turbine sales.
• Worked with internal systems to gain a thorough understanding of source data and developed process to efficiently merge data from various sources to upload to data warehouse.
• Developed systems requirements specification to develop and implement financial systems.
• Monitored application data between systems and resolve any data errors found, consulting with user departments to assess data flow processes and their impact on interface systems.
• Generated ad hoc management reports using SQL Queries and Crystal Reporting software.
• Acted as Visual SourceSafe admin istrator making sure that software requirement, program codes, and test scripts are uploaded and versioned also assign access rights to users in Visual SourceSafe.

Confidential

Requirements Manager/QA

• Facilitated JAD sessions during requirements elicitation to develop functional/nonfunctional, and use case software requirement for new and enhanced software development web-based products.
• Developed traceability matrices to cross-check and ensure all software require ments are properly defined, documented and traced from software requirements through testing.
• Formulated and defined systems' scope and objectives for software applications based on business needs Prepared project plans for software development projects to track project deliver ables led release readiness milestone and reviewed activities to ensure that all committed deliverables were provided on schedule
• Created use cases, sequence and activity diagrams to illustrate detailed functional requirements and created storyboards to further clarify the design of content of web pages.
• Performed analysis for broadband infrastructure business projects to develop requirements for the implementation of Oracle 11i CRM Financial, payment, sales, marketing, and service modules.
• Created test plans test cases/scripts and procedures by utilizing use cases, requirements documents, functional and technical design specifications.
• Conduct functional User Acceptance testing to support go live operation of software application.
• Acted as liaison among users, program developers, architecture, designers, QA and upper management to ensure that requirements are complete and met the needs of the business.
• Participated on CRM software implementation team researched and identified software defects and reported errors to developers.
• Assisted web designer in creating wireframe and mock-up for developing software web pages. Reviewed software project deliverables provided by different project teams before delivering to software developers for refactoring and coding. Monitored DSL systems on a daily basis to ensure that processes ran successfully, and generate reports and scorecard for upper management.

Confidential

Senior Systems Analyst/Project Leader

• Implemented Provider's Credentialing Database System, increasing productivity by 75 and reducing administrative costs by 20 .
• Implemented and maintain Great Plains accounting reconciliation financial system which increased productivity and accuracy in accounting processes.
• Developed detailed functional systems specification using structured methodology, Unified Modeling Language UML , and Rational Unified Process RUP software.
• Formulated and defined systems scope and objectives for software appli cations based on business needs.
• Working knowledge of MediCare, MediCaid and Commercial Insurance benefits eligibility 834s , billing, claim 837s processing includes remits 835s and denials.
• Analyzed and interpreted patient's benefits, provider pricing and policies to support accurate claims adjudication. Maximized reimbursement by ensuring accurate ICD-9-CM and CPT coding and conduct regular quality audits of providers' selected codes on claims. Extract and interprets data from transactional system for analysis and facilitates resolution on accurate claim pricing
• Created use cases and sequence diagrams to illustrate detailed functional requirements. Prepared project plans for software development projects to track project deliver ables led release readiness milestone and reviewed activities to ensure that all committed deliverables were pro vided on schedule.
• Served as technical liaison between developers, senior management, design architecture and third-party clients in the development of software applications to ensure that the require ments are fully developed in the application.
• Created test plans, scripts, and test cases utilizing use cases, requirements documentation, and technical design specifications as sources. Prepared test procedures, conduct testing, document test results for software releases.
• Conducted and participated in functional user acceptance testing to support go live operation. Developed detailed end-user training manuals and trained users on software application.
• Generated ad hoc management reports using SQL Queries and Crystal Reporting software. Acted as Visual SourceSafe admin istrator making sure that software requirement is versioned.