Summary

• Over 15 years of IT experience as a Lead UAT Tester including extensive experience with mobile applications and web services.
• Involved extensively in Integration, Regression, Functional, Database, System, Performance and User Acceptance Testing. Familiar in Production Testing. Coordinated multiple projects with multinational teams to ensure on time completion and deployments.
• Full knowledge and experience in all aspects of the IT industry including management, and Systems and Integration testing.
• Experienced in analyzing project requirements and designing software applications using The Unified Modeling Language UML .
• Expert in Software Development Life Cycle, Product Development Life Cycle and Test Methodologies.
• Extensive experience in fostering collaboration with customers and business partners to drive requirements and product design.
• Maintained UAT Test scripts with requirements traceability in HP Quality Center and in Share Point.
• Created and ran QTP test scripts. Created and maintained detailed test plans in HP Quality Center.
• Have experience in manual testing with XML, Java, .Net and Executed SQL queries for back-end testing.
• Experience with automated testing tools, QTP, Selenium-IDE. Familiar with agile and cloud systems.
• Executed, analyzed, and verified test results and system's functionality against requirements.
• Responsible for system, regression and performance testing for a web/window based applications. All backend testing done in SQL Sybase and in UNIX environment.
• Participated in code walkthroughs to validate the application design against the written test cases.
• Tested all security features under, FIPS Federal Information Processing Standard at AT T and Lockheed Martin.
• Extensive experience in cutting waste and increasing efficiency.

Professional Experience

Confidential

UAT Lead - Customer Service and Marketing

Responsibilities:

• Verizon wireless customer service responsible for management and implementation of large, and medium IT projects for various clients- Wireless, Digital, Automotive, and Healthcare clients using Client/ Server and Web-based technologies.
• Presently leading UAT and Production Validation of Enterprise Release for EPB Enterprise Portal for Business with multi browser testing. Coordinating multiple Portal Projects SAC, VEC, MB /, VBC, etc. simultaneously with multi teams and executing the test schedule to meet deliverables.
• Coordinate with external venders and customers on requirements/issues on web related billing purchasing etc. with responsible team members. Maintaining test documents, test cases and test results for each release in Quality Center and in SharePoint.
• Leading daily defects process by arranging group meeting, as well sending daily test data to proper team members for fast and accurate results. Responsible for follow-up time line for existing monthly defects and new defects scheduled for next release or in present release. Prepare and update test reports by documenting each release.
• Responsible for developing, maintaining and updating test plans and regression testing for upcoming projects in QC.
• Responsible for coordinating with customers and BA's for any pending or new deferred defects, and there resolution.
• Managed and coordinated 5 QA team members both onshore and offshore on accelerating process of test case execution to reach defined quality goals.

Environment: Soap UI, SQL, QC 10 ALM.

Confidential

QA Test Lead

Responsibilities:

• Lead QA Tester for cyber security and network performance appliances designed specifically for large-scale network monitoring.
• Lead test team for testing, requirements gathering, and test documentation including test objectives and effort estimation.
• Responsible for testing NetVCR, NetDetactors and their performance in real-time and forensic base analysis for uniquely accurate network performance problem.
• Prepare for manual test plan. Testing done in backend and GUI testing.
• Coordinated with users as well IT team members to facilitate overall project management and drive collaboration across the team.
• Testing included testing of applications and products for mobile devices for IOS, Blackberry, and Android.
• Managed and coordinated 12 QA team members both onshore and offshore on accelerating process of test case execution to reach defined quality goals.

Environment: SQL, Sybase server, UNIX.

Confidential

Responsibilities:

• Working on Johnson Johnson's work-streams for the design and construction of a Validated ITIL Infrastructure management application with ServiceNow on a cloud-based service that automates enterprise IT to manage support workflows on the IRIS program. ServiceNow Creates single system record for enterprise IT, ensures system builds, automates all business requirements, and creates a single responsibilities include writing UAT test cases and test scripts.
• Maintained UAT Test scripts with requirements traceability in quality center and in share point. Responsible for follow-up on defects with key stakeholders across the application team.
• Provide guidance at the project leadership level as to GxP and quality concerns to help assure appropriate resources were available to produce quality deliverables
• Managed efforts to create various SDLC deliverables including User Requirement Specifications, Functional Requirement Specifications, Detailed Design Specifications, SOPs and Work Instructions, Validation UAT, Validation System Testing, Knowledge Management Articles.
• Performed impact analysis on a continual basis and greatly assisted the projected management team's ability to forecast and avoid issues and conflicts for the collective benefit of the project.
• Managed and prioritized work efforts across all work-streams to ensure optimal utilization of available resources to ensure all project dates were met.
• Responsible and participated in all deployment GO/NO GO meetings.
• Responsible for end to end testing including UAT, functional and regression testing of all scripts.
• Performed analysis of Requirements Traceability Matrix RTM for accuracy against relevant SDLC deliverables.
• Collaborated with developers and Architects in the creation of Detailed Design documents.
• Managed and coordinated 22 QA team members both onshore and offshore on accelerating process of test case execution to reach defined quality goals.

Confidential

QA Tester

Responsibilities:

• Markel Corporation is an insurance holding company, writes specialty insurance products and programs for a variety of niche markets through its insurance subsidiaries.
• Responsibilities include testing insurance billing application.
• Developed test plan for each requirement and retest existing bug fixed in same release.
• Maintained and handled test plan in quality center. Uploaded test cases from excel spreadsheet to quality center.
• Created and updated latest results for new and existing issues bug-reports in quality center.
• Responsible for system and regression testing for a web/window based application.

Confidential

Lead QA Tester

Responsibilities:

• Responsibilities include developing test plans, test procedures and test cases for validating various IP teleconferencing and web conferencing product for billing on Quality center.
• Responsibilities include account s payable receivable. To ensure system generated billing information for each customer based on contract and agreement.
• Functional and regression test done with white box and black box testing.
• Testing done in Sybase and SQL server to retrieve, update, and modify data in database to ensure data integrity.
• Responsible for system, regression and performance testing for a web/window based application. All backend testing done in SQL Sybase and in UNIX environment.
• Creating and managing MRs in SUNTOS system as well follow up new and old MRs to retest and update status in SUNTOS.
• Managed and coordinated 18 QA team members both onshore and offshore on accelerating process of test case execution to reach defined quality goals.

Environment: SQL, Sybase server, UNIX, Window XP, XML, Quality Center, sublime.

Confidential

Lead UAT Tester

Responsibilities:

• Managed and coordinated multiple applications used in Apache and Tomcat Web Portal including Adopt-Hosting, WHSD-File-Net P8.0, GEOLink, ICDS, EFMS, IDCs, Cloud and Synaptic storage projects in testing environments and in production environments with National and International users groups. Conducted Performance and Regression Testing. Proud to be part of a team that met overall 95 on-time performance record under high pressure to deliver under tight deadlines.
• Executed and tested SQL queries f or backend testing to retrieve and verify data.
• Testing took place as 80 manual test and 20 on automation test tool QTP.
• Created and ran QTP test scripts. Created and maintained detailed test plans in Quality center.
• Managed and coordinated the QA team members both onshore and offshore on accelerating process of test case execution to reach defined quality goals.
• Estimating QA members/resources needed based on project requirements. Categorizing the resources into Manual and Automation testing group.
• Traceability Matrices were created which covered requirement to design document, design document to test cases, test cases to defects and vice-versa.
• Performance Testing and User Acceptance Testing UAT Planning is done taking into account the changes/modifications made during functional/regression testing. Test Cases were gathered from the test plan in Quality Center to create a Performance and UAT test set.
• Coordinated with product system engineers, developers and architecture designer teams to gather requirement's key information to create workflows and implement process to improve effective system test plans for multiple projects. Participated and responsible for design architecture specification compliance through documents reviews with attention to details with high level team members.
• Managed and handled application system test plan, status reports, bug reports and requirement document on quality center.
• Investigating and assisting defect reports in conducting root cause analysis. As required, escalating issues to ensure that customer needs are met and project deadlines achieved.
• Managed and coordinated 10 QA team members both onshore and offshore on accelerating process of test case execution to reach defined quality goals.

Environment: SQL server, UNIX, Window XP, Java, J2EE, XML, HTML, QTP, Quality Center, FileNet P-8.0, and PRISM.

Confidential

Sr. Quality Analyst

Responsibilities:

• Managed and coordinated billings and account payable / receivable for all expenses 'Arbor Glen' nonprofit organization for assistance living.
• Managed and prepared detailed expenses report for each patient based on their Insurance policy.
• Responsible for corporate-wide business processes for investigations, and resolving billing issues with Medical Manager, Add-On, and Life-Care software systems. Interfaced with clients, team members, and third party vendors to coordinate efforts and implement business compliance.
• Responsible for Installations for new software called Add-On to make shore software configured proper with other systems and all the systems work smoothly.
• Resolved uncovered database deficiencies to maximize productivity and profitability. Partnered with both Internal and External customers to verify corrective action.

Environment: Server 2003, Window XP, Medicare and Medicaid system.

Confidential

Lead Software Engineer

Responsibilities:

• Worked on Sun Ultra 10 in UNIX environments and in JAVA/ J2EE to identify and document all problems. Analyzed and interpreted customer requirements also established to best test plans and test procedures.
• Responsibilities included loading Installing Segments each time on weekly based in the Lab to create military environments. Involved client server configuration with other hardware and software, also responsible for HUB, Routers connections with TCP/IP. Updated defects and system test plans and test related documents in Clear-case.
• Participated in code walkthroughs to validate the application design against the written test cases. Verified as second look for system architecture design to ensure architecture design matched with lab designs and written requirements. Developed test plans according to requirements. Volunteer to update architecture design document by using Visio with team members' approval.
• Other testing including black box, white box integration, regression testing, and load testing.
• Coordinated UAT and performance testing by working directly with the end user customers and several internal departments to ensure successful client relations.
• Created SQL queries to test data consistency by using database as a SQL server 2003 and Informix. While testing setup was done in UNIX environment.
• The defects found in the application were sent to the developer through e-mail and after fix the same defects were reassigned to the tester for regression test. Defect Reports were generated daily or weekly based on priority. Bug tracking process was done in Rationale's clear quest tool.
• Managed a defense project with system installation in test lab for client server environments in a US Army base test lab facility. Preformed integrations testing, scheduling for test related all activities.
• Worked as a part of the team with the top-level manager, developer, and team leader. Assisted in evaluating other software applications that were apart of and supported the MCS project with FBCB2 box.

Confidential

Test Engineer

• Worked to identify and document all problems on a C and C web-based application. Updated and checked account information. Performed analysis of requirements.
• Created Test Execution scripts and Test Environment set-up steps which were also used as training material for new members transitioning into the team.
• Executed and tested SQL queries for backend testing to retrieving and verifying data.
• Carried out functional, regression, and performance tests for Client Server GUI Screens. Updated defects and system test plans and test related documents in Clear Quest.
• Responsible for monitoring performance, budgets, and timelines to ensure accurate and timely delivery. Interfaced with clients, team members, and third party vendors to coordinate efforts and implement business compliance.
• Created demonstration manuals for system design in Power Point slides and in Visio.

Confidential

• Implemented and documented system procedures to stabilize client environments in accordance with company standards to ensure consistency and efficiency.
• Responsible for analyzing, modifying, and maintaining quality control standards for each requirement's functions to ensure the best products are delivered.
• Performed analysis of requirements, and writing various test plans using MS Word, and VI Editor Used Shell Scripts to retrieve test results. Also good on SABLIME tool which was used for MR creations. Some examples of the evaluation: UAT, development and performance testing .
• Manually executed Test Cases for both applications. This testing involved running the shell scripts and executables at the command line. Used Telnet to remote login into UNIX boxes and FTP to transfer file between the UNIX boxes.