SUMMARY OF QUALIFICATIONS

• Over 144 years of QA experience in IT Structured Software Testing within agile development environments Scrum/XP/Waterfall during all aspects of SDLC, including: release management and close interaction with development engineers for numerous software titles.
• Adept at using manual best practices and automated testing tools to assess/document bug issues clearly and concisely such as smoke, integration, user acceptance UAT , positive and negative, functionality, object, compatibility, reliability, usability, unit, ad-hoc, regression and full-loop/systems testing on all new build versions.
• Software, firmware, API's and hardware testing validation and defect documentation.
• Successfully liaise with offshore developers, in-house engineering staff, act as QA Lead for new QA team members, and end user representatives in application design, issue verification or document reviews.
• Performance load/stress tests and GUI testing using automation tools.
• Testing Customer End to End, ecommerce, SOA, SaaS, QA Lead SME for in house automation tool. Call Center Operations, Incident Management, TCP/IP, Advanced Networking Skills, Unix/Linux, Adobe Acrobat.
• Developed use cases, test plans, user interface specifications, release acceptance test RAT , minimal acceptance test MAT , System Integration Testing SIT and implement new technical solutions in hardware/software testing.
• Comfortable testing on various OS environments PC/MAC and numerous browsers.
• Well versed in defect tracking tools Bugzilla, Mantis and Jira.

SPECIAL SKILLS

Testing Tools/Software:

Silk Performer, Silk Test, Visual Source Safe, MS 2012 Server, QuickTest Pro, Test Director, Perforce, Installshield PackagefortheWeb, VMware, Bugzilla, Mantis, Jira, Clear Quest, Quality Center, Starteam, Symantec Ghost, Rally, Hudson, Altova, Selenium, ALM/CALT, Sharepoint, Citrix

Tested Development Environments- NOT CODE DEVELOPMENT:

Java, C , C , Visual Basic, .Net, Perl, ASP, Flash, SQL, XML, HTML, DHTML, J2EE, Macromedia Director, Active X, Quick Time, Flash, Flex

Platforms:

Windows 3.1/3.5/NT/2K/XP/VISTA/7, MAC OSX, Linux Desktop, UNIX/Sun Solaris, Openlook, Windows CE, IBM Informix, Netware Novell , DOS 3.5-6

Web Servers:

WebSphere, WebLogic, Jrun, IIS, Apache

Software:

Microsoft Office Suite 2012, SQL Server 2008, MS Project, MS Access 2012, Visio, Clonezilla, Remedy, 3D Max, Autocad, TurboCad/GIS, Photoshop, Palindrome, NT Backup, Legoto Backup Unix , EzineArticles, WordPress

Browsers:

IE 10.x, Firefox 3.x, Safari, Chrome, Leopard, Opera

Hardware:

Various laptops, desktops and servers, Black Berry, iPAQ Pocket PC hand-held's/PDA, Network Interface Cards, 802.x WiFi Routers, Power HUB, Numerous Printer Manufacturers, Network physical mediums: coax cable and CAT 5/6 TP cable

PROFESSIONAL EXPERIENCE

Confidential

Web Development and Field Technician

• Web site development and testing for clients including GUI design, flow, content and functionality testing.
• All aspects of SLDC testing for client websites manual .
• Web page graphic design.
• Networking PC workstations, servers, printers and software/hardware maintenance.
• Troubleshoot network issues routers, POS systems, CAT5/6 install/replacement .

Confidential

ACM Lab Technician/Quality Assurance Engineer

• Maintain ACM Asynchronous Communication Management systems for advance BIOS/API/Hardware configurations.
• Review and author UAT's for BIOS testing documents.
• Test and log new builds from development teams.
• Document all system components maintain inventory Access DB.
• Troubleshoot network/software issues.
• Install and test hardware components HD's/NIC's/Memory/CPU's etc.
• Software, hardware firmware configuration s testing and validation.

Confidential

Quality Assurance Engineer, QSSI

• Create and execute manual test cases for health insurance applications. During the testing process monitor the system for exceptions and other items requiring post-test attention then uploading to Sharepoint and ALM/CALT Collaborative Application Lifecycle Management Tool .
• Prepare written reports and analysis, including recommendations and new QA members- act as Lead resource.
• Manually performed smoke, user acceptance test UAT , ad-hoc, functionality etc. on each build release for SaaS/SOA applications.
• Attend project meetings to provide feedback and input for design documents. Serve as liaison between customers and I/S development. Assist customers with questions regarding the testing process, defects, etc.
• Defect tracking via Quality Center, regression testing using Selenium and automation testing using SOAPUI.

Confidential

Quality Assurance Engineer

• Performed manual integration, regression, smoke, user acceptance test UAT , unit testing, systems testing, etc. on SaaS/SOA applications.
• Create bug reports and oversee resolution with QA team/Developers.
• Analyze test results and user's feedback and communicate with product development teams to assist in problem resolution.
• Create system test plans and test cases to ensure system functions perform as required.
• SME/liaison between QA team and QA Automation team by testing in-house automation program and providing feedback for Management, QA, training for team and Automation team.
• Perform manual system testing to ensure that all data processing products and services meet Company quality standards and client requirements.
• Thoroughly test software to ensure proper operation and freedom from defects.
• Document all problems and work with appropriate departments and/or client to resolve them.
• Monitor and report on the testing progress.
• Verify data in XML schemas using AltanovaXML and SQL queries from XML files generated by application GUI input.

Confidential

Quality Assurance Engineer/PC Technician

• QA Engineer IT/Network/WiFi consultant testing web applications Java/.Net for local startup companies Cloneworks, LLC remedying various PC, internet and home office network issues in and around the greater Emerald Triangle area by installing internal components hard drive, memory, video cards, etc. and reinstalling OS's for those systems infected with invasive viruses.
• Performed functionality, ad-hoc, integration and user acceptance testing UAT and sanity testing.

Confidential

Quality Assurance Engineer, IT Dept.

• QA manual testing various web, client server and retail applications from a number of different clients to determine product viability and functionality of C , ASP, Flash, Java, XML apps.
• Reconfigure various PC's/Mac's fulfilling test matrices to clients.
• Credit card/ecommerce verification testing.
• Test software/hardware configuration and validate results against specifcations.
• Responsible for functionality of web applications including UI look and feel to verify adherence to
• specifications.

Confidential

Quality Assurance Engineer, IT Dept.

• QC/QA Black/Grey Box Testing ASP code in Multi-Tier web, Client Side Client/Server SaaS /SOA environments employing Agile development tactics Extreme Programming XP . Maintained VSS for build integration.
• Tested the e-commerce back end to insure items on the seller's site correctly preformed selected item s as designed in C , ASP, Flash, Java, XML apps.

Confidential

Quality Assurance Engineer, Quality Assurance Dept.

• Primary/Lead QA Engineer responsible for Black Box manual testing in n-tier web and Client Side Client/Server SaaS and SOA environments Java/J2EE/.Net/C including physical layer products such as PDAs and WiFi/WAC irrigation controllers.
• Bug identification, reporting, verification using in clear, repeatable descriptions w/ error codes/line.
• Managed and maintained two defect tracking system DBs such as Bugzilla, Maintis or Jira.
• Data, software and hardware verification from website, irrigation controller unit and PDA input by running SQL queries against DB.
• Full loop Stress Tested data transfers from PDA device to irrigation controller/firmware and API's to website and back again via GPRS and Reflex modems Flex technology over wireless network to calculate data transmissions duration and packet delivery.
• Integration, unit, smoke, user acceptance testing UAT , minimal acceptance test MAT , systems testing, etc.

Confidential

Help Desk/Technical/Customer Support Specialist,

• Help Desk/Customer Support for web based applications supporting P C Insurance Industry/ mortgage agents across the US. Insured proper training steps, trouble shoot usage issues via phone, email and follow through for issue resolution. I maintained trouble ticket entry and closure for all product lines.
• Resolve issue w/ on line mortgage program with field agents via phone, email or escalate to next level if needed.
• Trouble ticket maintenance for resolution ratio to phone time.