Summary

Quality Assurance Engineer

I am a detailed, results-driven IT Professional with 15 years' experience as a Quality Assurance Software tester working in Senior Analyst and Lead roles. Highly proficient with manual and automated testing using Cucumber, Ruby, jRuby and Gherkin. Completed 8 weeks of comprehensive course on Acceptance Test Driven Development ATDD . Skilled in all phases of the testing life cycle including requirements gathering, risk analysis, project planning and defect tracking management. I thrive in collaborative, highly productive Agile environments. I am an organized and detailed team player who expects to make an impact leveraging my manual and automated testing expertise. As an avid self-starter, learning enthusiast, and effective communicator, I am able to quickly make an impact in new environments. I am accustomed to fast paced environments where meeting deadlines and setting priorities are essential and is skilled at managing multiple projects simultaneously while adhering to Service Level Agreements.

TECHNICAL SKILLS

• Frameworks: Agile and Waterfall Project Manager
• Tools: Ruby, jRuby, Gherkin, Watir, Cucumber, page-object, Jenkins Tools, Notepad , mRemoteNG, Visual StudioTeam Foundation Management system, .Firebug, Quality Center, IBM Rational Clear Case, Test Manager, Sharepoint, Eclipse, Mantis, Pivotal Tracker Software, Guidewire Insurance Suite, JIRA, Wiki and Rally Software Project Manager systems, Fiddler Debugging Software, V Cast Applications, Mobile web applications.

Key Accomplishments

• Completed an extensive 8 weeks training in ATDD covering wide-ranging tools and practices employed within ATDD world with real test website
• Solid understanding of ATDD basic framework, how it differs from pure Agile and waterfall and how does it work
• Learned basic and advanced Gherkin, developed highly valuable Acceptance Scenarios in Gherkin
• Worked on Cucumber with widely used enterprise cucumber IDE, Rubymine
• Developed step definitions to automate web testing with watir-webdriver
• Learned sophisticated Ruby concepts like Arrays, Hashes and database connection with activerecord activerecrod-jdbc-adapter
• Learned emerging design pattern like page-object
• As a Quality Assurance Analyst / Test lead I successfully completed numerous 2012 and 2013 monthly releases concerning bug/defect fixes and graphical user interface updates to Verizon Wireless Intranet and Global applications.
• Team Lead for off shore testing partners for UI updates, changes and defect fixes to Intranet and Global applications.
• Successfully completed validation for all of Verizon Wireless Knowledge Base systems for the Internet Explorer 9 release.
• Successful implementation of the Verizon Wireless Equipment Guide Refresh Project. The refresh allowed the front-line, store operations and other departments to provide efficiency in retrieving information related to equipment and accessory support when assisting customers.
• Successful implementation of New Underwriting Rules for Nationwide Insurance Clients in over 40 States.
• Property Casualty Bravo Recognition for manually testing over 325 test scripts for the October 2011 Release for Underwriting Rules.
• Guidewire Property Casualty web-based Management System Training
• Successful implementation of an automation vanilla test suite for Western Computer System Inc.
• Converted over 20 states from the Legacy system to the new PCIO Commercial systems.
• Presidential SOAR Service Over and Above Requirements Team Award received for Extraordinary Customer Service for the Southeast Region of the United States.
• Team Player award received for Extraordinary Customer Service for the Southeast Region.
• Certificate of Achievement award received for installation and deployment of Windows, Intranet/Internet access and Street Atlas mapping software for Nationwide Agents.
• Resolved hardware and software problems for more than 5,000 Nationwide Agents.
• Audited and reconciled participants and entity 401 k retirement accounts each quarter allowing over 7.2 million statements to be mailed.
• Hands-on experience with testing tools to creating Use Cases and Test Cases in order to manually test system upgrades and defects.

Skills Summary

Manual Testing, Automation Testing and Mobile Testing experience. Software testing /cloud environment. Familiar with Firefox web browser and Firebug debugging tool. Step definitions and Page objects development experience. Familiar with SharePoint and Quality Center Project Management Tools. Agile and Scrum experience. Test driven development. Web - based automation software testing, Eclipse, Mantis, Pivotal Tracker Software, Guidewire web-based Management System Software, Ruby, Watir and Cucumber Tools, Agile project experience, Mercury Quality Center software, IBM Rational Clear Case testing tools, Test Manager, Personal Lines, Property and Casualty and Claims Insurance Platforms and Commercial Insurance Platforms, Mainframe, A-Plus, Agent Center Auto Claims, DC Direct, Compas, SAR, Citrix, AS400, Underwriting Report Ordering System, MS Office Excel, Word, PowerPoint, Lotus Notes and Clarity Time Management, TCP/IP, Call Management System, Data Fast Systems and JAZ Drives. Janova web-based, automated software testing tool.

Professional Experience

Confidential

• System testing for new functionality on the Discover / Clarity workforce management optimization software platforms.
• Created automated testing scripts using Tidy Gherkin, TestComplete, Microsoft Testing Center tools.
• Monitor every phase of the software development process so as to ensure design quality and making sure that the software adheres to the standards set by the customer.

• Participated is stand ups and Scrum meetings.

• Designed and facilitate test plans and test cases based on business requirements and functional specifications.
• Analyzed, diagnosed and solved software problems, and reduced defects.
• Excellent communication skills and able to convey the entire vision of the project to team members.
• Created QA tasks in Jira and TFS and monitor individual burn-downs to ensure completion of the project.
• Interacted closely with developers offering suggestions and ideas for improving the
• quality of products.
• Managed multiple projects simultaneously

Confidential

• Integration and System Testing for new functionality on Web base Education learning tools.
• Participated is stand ups and Scrum meetings.
• Participated in productions release process.
• Used Fiddler software to troubleshoot software runtime for Education learning tools.
• Participated in Agile estimation and story sizing.
• Interpreted complex business requirements and translate into a comprehensive test scenario.
• Worked with Development to understand the system design and software functionality and review requirements and software specifications.
• Analyzed, diagnosed and solved software problems, and reduced defects.

Confidential

• Managed the off-shore testing partners by delegating task, tracking progress and defect management coordination for the team.
• Reviewed Business requirements, prepared Quality Center Test Plans, Test Labs and Requirements Management.
• Created Vanilla Test Suite for Knowledge Base Web Applications
• Executed 95 of integrated test scripts for modified systems and software applications.
• Defined technical and functional requirements for new systems and programs.
• Prepared detailed test specifications and logic to support the development and implementation of changes and upgrades to complex applications.
• Gathered, researched and evaluated data to provide analytical support for projects.
• Analyzed, diagnosed and solved software problems, and reduced defects.

Confidential

• Executed 95 of integrated test scripts for modified systems and software applications.
• Defined technical and functional requirements for new systems and programs.
• Prepared detailed test specifications and logic to support the development and implementation of changes and upgrades to complex applications.
• Gathered, researched and evaluated data to provide analytical support for projects.
• Analyzed, diagnosed and solved software problems, and reduced defects.

Confidential

• Created automated test scripts in Rational Clear-Quest Eclipse Test Manager for system software testing
• Build automated test suites for software applications
• Worked with development to create automation step definitions.
• Developed, implement and maintain high level test scripts using Cucumber and Ruby testing framework to thoroughly test Guidewire Policy Center applications and verify system flow is 95 free of defects.
• Web base testing for policy and underwriting insurance software applications
• Software automation testing framework for insurance software applications
• Executed 100 of integrated test scripts for new or modified systems and software applications.
• Defined technical and functional requirements for new systems and programs.
• Assisted in the planning, estimating and scheduling of testing activities.
• Prepared detailed test specifications and logic to support the development and implementation of changes and upgrades to complex application.
• Gathered, researched and evaluated data to provide analytical support for projects.
• Assisted in the training of less experienced staff with the lines of business.
• Analyzed, diagnosed and solved software problems, and reduced defects.
• Assisted with the development of test databases for system and release testing to validate policyholders for testing.
• Assisted with the development of a test database for unit, integration and system testing.