Objective

Seeking a new position as a Quality Assurance Analyst that utilizes my current experience with the opportunity to learn and grow.

Career Profile

• Quality Assurance Analyst with more than 10 years of diversified work experience testing windows, web, and mobile applications.
• Knowledge of the Software Development Life Cycle, Methodology, Testing Standards, Test Processes, and Test Methods to validate and ensure the quality of software through testing.
• Experience in using Testing Tools for Test Management and Automated Development including HP's QuickTest Professional and Quality Center with Client /Server.
• Knowledge of phases of the Testing Life Cycle including Test Planning, Test Preparation, and Test Execution.
• Strong mobile application testing experience on Android, IOS, Windows 7
• Effectively interact with diverse groups and professionals at all levels.
• Record of progression to positions of increasing authority and responsibility and proficient in in-depth research, financial analysis, strategic planning, HR modeling, operations coordination, resource allocation and leadership initiatives.
• Experience in testing of Oracle CRM, Mobile, Web-based, Window-based, and client-based applications on Windows Operating Systems.
• Built and managed excellent relationships with clients and team members. Able achieve on-time project completion.
• Problem-solver, able to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency.
• Excellent communicator who leverages technical, business and financial acumen to communicate effectively with client executives and their respective teams onshore and offshore.
• Work closely with Developers, Business Analysts, and Subject Matter experts to help facilitate the quick resolution of issues / defects found during testing.
• Strong communication, presentation, analytical and problem solving skills.
• Knowledgeable of software development and requirements analysis.
• Advanced Excel spreadsheet functions such as: Pivot Tables, V Lookup, Goal Seek.
• Master's in Business Administration and Marketing.

Professional Experience

Confidential

Operations Analyst

• Managed 3-4 Projects simultaneously.
• Gathered requirements from subject matter experts and business stakeholders to create user stories in TFS.
• Created Test Scenarios, Test Cases, and detailed Test Scripts in Quality Center for all phases of testing.
• Performed functional, cross browser, system integration, regression, data integrity and smoke testing as needed.
• Reported defects in TFS found during testing and assigned severity and priority levels.
• Created the foundation for the business' functionalities.
• Audit departmental reports for accuracy of information.
• Create monthly statistical goals to be accomplished before launch of call center.
• Present thorough training to new personnel on risk assessment, creating and updating spreadsheets, extensive account research, Agile Methodologies and effective negotiation techniques.
• Point of contact for sensitive Law Firm clients escalated situations.
• Administer Monthly Team Meeting. Delegate projects to team members.
• Develop and administer departmental contests to boost employee morale.
• Wrote SQL queries to access the data from the database tables to ensure data integrity.
• Analyze and identify business trends.

Technology - SSMS, Microsoft Test Manager, TFS, Java, JavaScript, C, C , HTML and CSS.

Confidential

Senior QA Analyst

• Analyzed business and technical requirements to derive test scenarios and test cases.
• Assigned tasks to team members and set milestones to monitor progress.
• Attended daily scrum meetings and bi-weekly sprint planning meetings for agile projects.
• Performed regression testing to ensure core functionality was unaffected before release.
• Reported defects to the development team and performed regression testing once fixed.
• Worked directly with the Project Managers to communicate the status of testing along with issues and risks of the project.
• Created Test Scenarios, Test Cases, and detailed Test Scripts in Quality Center for all phases of testing.
• Unit, Integration and System Testing.
• Utilized HP's Quality Center for capturing requirements, test case development, execution, and defect tracking.
• Identify data requirements for all test cases to be executed.
• Wrote SQL queries to access the data from the database tables to ensure data integrity.
• Also performed functional, cross browser, data integrity, bug validation, recovery and other tests.
• Streamlined processes and procedures in the QA department to increase efficiency.
• Created test plans and estimated user stories, assisted with backlog grooming and sprint planning.
• Resolved past due balances on corporate liable accounts by dealing directly with corporate customers in additions to other account contacts to resolve delinquent balances.
• Presented thorough training to new personnel on risk assessment, creating and updating test cases.
• Liaison for large scale testing efforts for high profile corporate customers.

Technology - HP QC 10 - 11, MySQL, Oracle, Queryman, QTP, TFS, Java, JavaScript, C , C , HTML and CSS.

Confidential

QA Analyst

• Worked directly with the subject matter experts and business analysts to gather and capture the requirements.
• Liaison among departments and managers, acting as sole point of contact to integrate managed workstation environment with minimal downtime.
• Created and reported daily testing status and resolution of defects found during testing.
• Performed all types of Black Box tests including Integration, End to end, and Regression to validate application functionality
• Maximize productivity by setting clear expectations and proactively communicating testing status, issues and risks to internal stakeholders and top management.
• Utilized Mercury Quality Center to manage requirements, acceptance criteria, test and store execution results.
• Draft and distribute project objectives and tasks to the solutions team.
• Negotiate successfully with clients, staff and outside vendors.
• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
• Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Conduct planning and operational readiness assessments to provide an effective transition into production.

Technology - HP QC 10 - 11, MySQL, Oracle, Queryman, QTP, TFS, Java, JavaScript, C , C , HTML and CSS.