SUMMARY

• To utilize my knowledge and expertise for the betterment of existing QA processes and advance my career as a QA Tester/Analyst in a leading IT company with scope for professional development.
• Over 9 years of experience in Quality Assurance testing of Client/Server, Internet and Intranet applications on Windows and UNIX platforms.
• Extensive knowledge and experience in all phases of Software Development Life Cycle from initiation to deployment and support.
• Expertise in Enterprise Architecture and the CPIC Capital Planning Investment Cycle .
• Comprehensive know-how of QA methodologies like Capability Maturity Model CMM Rational Unified Process RUP .
• Expertise in analysing Business/System Requirement documents, designing, developing and executing Test Strategies, Test Plans and Test Cases and proven documentation skills.
• Extensive experience in Manual and Automated Testing using Black box, White box and Grey box Methodologies
• Expertize in Electronic Data Interchange HL7,X12 Testing.
• Expertise in developing and maintaining test metrics to ensure the quality of the software.
• Strong experience in Mercury Interactive WinRunner, QTP, LoadRunner and TestDirector , Segue's Silk and Rational Suite Rational Administrator, Rational Requisite Pro, Rational Test Manager, Rational Robot and Rational Clear Quest automated testing tools. Excellent command over bug tracking tools such as Test Director, PVCS Tracker and Rational ClearQuest.
• Experienced in Creating Test Strategy, Test Plan and Test Cases for different Websites and Applications.
• Expertise in writing and enhancing automated scripts for Regression, Load and Performance testing.
• Experienced in Data Warehouse Testing using different Data Warehouse Models and ETL Tools.
• Excellent understanding and expertise in writing complex SQL DDL,DML and DCL queries to perform back-end testing.
• Experience with programming technologies like EJB, J2EE, Servlets, JSP, C , JAVA, HTML, and SQL PL SQL.
• Ability to perform under deadlines, good individual and team player.

TECHNICAL SKILLS:

• Testing Tools: WinRunner 6.0/7.0/7.5/7.6, QTP 6.0/8.0, LoadRunner 7.5/7.8/8.0, Silk, Rational Administrator, Rational Robot, Rational RequisitePro, Rational Test Manager and Mercury Quality Center 8.2/9.0.
• Bug Tracking Tools: Test Director 7.0/7.5/7.6/8.0, Rational ClearQuest, PVCS Tracker 7.0
• Scripting: TSL, SQA Basic, UNIX Shell Scripts, SQL Scripts.
• Programming: C, C , JAVA, JDK, J2EE JSP, Servlets, EJB , Visual Basic 6.0, SQL, PL/SQL and COBOL.
• Web Technologies: HTML, XML, XSL, UML, Java Script, VBScript, JSP
• Web/App Servers: Web Logic, Web Sphere, Tomcat 3.3, Tibco v4, Zope 3.1.0 RC 2, Apache 1.3, IIS 5.0
• RDBMS: MS Access, MS SQL Server 7.x/2000, Oracle 9i, DB2
• Operating Systems: Windows NT 4.0/XP/2000/ME/95/98, UNIX, AIX v5.2, Solaris 8.0
• Window technology: IIS, SMS, FTP, TCP/IP, ODBC, MS Exchange, MS
• Outlook, Proxy Server
• CRM: Microsoft Dynamics CRM, Siebel 7.7, Siebel 7 Call Center Sales application
• ERP: Microsoft Dynamics Great Plains V 9.0 and 10, SAP R/3 SD 4.0, MSDGP, MSDAXPA.
• ETL Tools: AbInitio Co>OS 2.13.1, GDE 1.13.7
• Microsoft Office: MS Word, MS Excel, MS PowerPoint, MS Project 2003.
• Protocols: IP, TCP, HTTP, HTTPS, FTP, HL7, MQ, SOAP.
• Requirement Mgmt Tool: CaliberRM 6.5 Client Server
• Mainframe Utilities/Environment: TSO/ISPF and FileAid
• Health Care Applications : TriZetto Facets 2.90, 4.31 and 4.51, TriZetto Networx Modeler 4.1.05, TriZetto Networx Pricer 4.1.05, QNXT 4.62, and NASCO NPS.

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Analyst/Tester

Responsibilities:

• Analyzed the requirements for Inpatient, Outpatient, Ancillary, and Physician contract and Agreements and developed test plans.
• Developed Test Cases/Conditions for manual and Automation testing for Inpatient, Outpatient, Ancillary, and Physicians Agreements and Claims
• Involved in performing functional, application and regression Testing.
• Developed the Test Data for different Inpatient, Outpatient, Ancillary, and Physicians Claims with relevant agreements in FACETS 4.51
• Created the Test Claims for Different Service diagnosis and procedures in IFacets.
• Used Networx Modeler for Verify the updated Agreements Contracts.
• Used Networx Pricer for Verify the updated Pricing for Service Procedures.
• Used Main Frame Topps, LRSP for Verify the Pricing for different quarters for different Services.
• Verify and Validated the Provider and Provider Group.
• Verify the Active member benefits updates in IFACETS
• Verify and Validate the Pricing in Production for different Claims of outpatient, inpatient, Physicians
• Developed the Test Claims and Adjudicated them to determine the members payment in the IFacets.
• Verified the user-defined warning messages for Subscriber/Family application for use in
• Claims processing and Customer Service.
• Verified the user-defined Error Messages Incorrectly Entered Claims
• Used Rational Robot for Defect Reporting and tracking.
• Worked with SME's to developed different Test Scenarios in claims processing.
• Used Third Party Citrix Web to use and access the IFACETS and Rational Testing Tools.
• Used Rational Robot for Functional and Regression Testing.
• Used BOS Ticket System for Production Claims Processing and Pricing Issues
• Interacted with Business users and BA's and Benefit Coders regarding the Requirement Issues

Environment: Facets 4.51, TriZetto Networx Modeler 4.1.05, TriZetto Networx Pricer 4.1.05, Rational ClearQuest, Rational Robot, Citrix, HPXR, SNOMED, LOINC, CPT, HCPS, DRG Codes, NASCO,Java, J2EE, DB2, IBM Mainframes, HL7 2.x, TOPSS, LRSP, Lotus Notes.

Confidential

Senior QA Analyst/Tester

Responsibilities:

• Involved in Business functionality review meetings and Use-Case Analysis.
• Analyzed the System Requirements, Functional requirements and Business Requirement Documents.
• Extensively communicated with Business Analysts to come up with efficient test plans and test cases.
• Test cases will be developed based on the requirements supplied then scripts will be written to execute the testing steps.
• Expected results will be built on each test case during Systems testing. Every attribute on the table s for every case will have the data that's expected to appear on the row documented.
• Placed Test cases, Test scripts, and Expected results in HP Quality center.
• Mapping the requirements to test cases Tractability metrics
• Prepared Various Test Conditions on Routing Queues in the Quest based on Various LOB's
• Involved in the Testing of the Blue Squared Application various Messages of the ITS Claims
• Check the iLogs and Production issues, analyzed NASCO systems.
• Prepared Claim, Member, Provider Test data for test cases.
• Involved in the Testing of ITS Claims Creating SF's Diamond and DF's Mainframe .
• Validated RF's in Mainframes for ITC Claims.
• Retrieved test data from Oracle database using SQL Statements.
• Performed Smoke test for each New Environment and New build in Diamond and Middleware Applications
• Responsible for System, Functional and user acceptance testing UAT .
• Responsible for production testing. IVP 's Internal Verification Process
• Performed the Diamond application test manually as well as using automation to verify that the results appeared correctly and in the appropriate fields.
• Performed XML data mapping during end-to-end testing.
• Involved in Claims Processing for Institutional, Professional and Dental using Diamond Application.
• Involved in testing via Availity Application for production claims to determine the root cause of suspended claims send to the avality.
• Reviewed EOB 's and RA 's for ITS Claims after Payment cycle
• Using PDM Created the CSR's Monitor NASCO systems after implementation.
• Tested the Members, Providers, Facets Workflow and Claims in Facets.
• Tested the claims processing with EDI transactions 270, 271, 835, 837 in HIPPA and HL7 Environment.
• Responsible for GUI Testing, System Testing, Regression Testing and Acceptance Testing.
• Tested Medical and Hospital UM Authorizations Services and Confinement .
• Tested various operations in the claims processing Adjustments, Claims, and Overpayments, underpayments, COB, COBRA and External Claim editing .
• Tested various interfaces to Facets in HTTPS Environment.
• Prepare test data by entering the claims via eFDE
• Validated claims using HIQK, Benefit file using HRBK with help of HURK documentation.
• Submitted 837 Claims via FTP Process and viewed in the Hippa Repository of NASCO System
• Involved In the Testing of NF's for ITS Host Adjustments
• Validated Plan Profiles in IMS Main Frames and Diamond Claims processing system
• Worked with different state ITS Host Team Members for Plan to Plan Testing
• Prepared 837 files for Electronic claims submission for ITS Claims.
• Validated the diagnosis codes using HRDK file maintenance system
• Perform deduction of members in HRUK and set some conditions on stop table of HSFK
• Referred different edits description of OLRX using HURK documentation.
• Modified the claims in FTP using EEC and correct the error claims.
• Commitment to creating a secure infrastructure NASCO, the Web site's security and privacy measures meet or exceed those put forth in the HIPAA regulations. Participated in Walkthrough's and Technical Reviews all through the testing phase
• . Used Quality Center to streamline test team's activities and developed Test cases and Test Conditions for some of the modules of Application under Test AUT .
• Enhanced the automated Regression Scripts and conducted Data Driven Testing.
• Performed Backend Testing by writing SQL statements using Oracle Database and SQL Navigator.
• Worked on the continuous improvement of QA process by reviewing and evaluating existing practices with standard testing guidelines.
• Supervised the use of Quality center for Defect Reporting.
• Responsible for preparation of weekly status report.

Environment : Mainframe : Facets 4.51, 4.71 Versions, NetworX Pricer, NetworX Model, TSO/ISPF, z/OS, COBOL-II, CICS, Enterprise COBOL, VSAM, UML, DB2, SQL, Abend-Aid, JCL, Stored Procedures, HL7 2.x , SPUFI, QMF, Endevor, Fileaid, IMS, DBRC, CA-7, CA-11, Control-M, RMDS Report Management , EOS Online Reports , StoneBranch, SOAP, SOAP UI, XML SPY,ACR, J2EE, XML, Oracle, SQL, UNIX, QTP,SFTP, FTP, NDM, OPAS, ATS, Lotus Notes

Confidential

Senior QA Analyst

Responsibilities:

• Analyzed the requirements for PCT and CPFS and developed test plans.
• Developed Test Cases/Conditions for manual and Automation testing of the above Applications and Reports.
• Involved in performing functional, application, integration, system, and regression Testing.
• Developed the Test Data for different Groups and DB Groups in FACETS 4.31
• Created the Test Claims in FLEXX and Argus Systems for NASCO.
• Verified and analyzed the electronic claims submissions enhancements on existing dental claims processing procedures.
• Verified the Changes to existing Facets canned reports impact on the Membership and Billing or Dental Claims and Service areas
• Verified and validated the data migration from Test FLEXX dental claims Legacy system to NASCO and FACETS.
• Verified the Payment methods for Rx Claims real-time and batch processing for NASCO.
• Verified the user-defined warning messages for Subscriber/Family application for use in Claims processing and Customer Service
• Developed and executed queries from QMF in order to verify and validate the data.
• Communicated with development team to ensure testing issues are resolved
• Used Story Cards to design the Test Cases in Agile methodology.
• Prepared and executed different SQL Queries against the Oracle and Sybase Database.
• Performed Functional, Regression and Usability Testing against Standard File and Receive Monthly Recon File from Bank.
• Verified the Check Images for Issuance of Accounting.
• Used QTP for functional and Regression Testing Claims Workflow.
• Used Mercury Quality Center for Defect Reporting and tracking.
• Responsible for QA Sign Off for the above applications using Regence QA Sign Off Forms
• Interacted with Business users and BA's regarding the Requirement Issues

Environment: Facets 4.31, NASCO, FLEXX, UNIX, Shell Scripts, Mercury Quality Center, QTP 9.2, Java, J2EE, Web sphere, Web Logic, TIBCO, MQ Series, PowerBuilder, Share Point, Visual Basic, MS-Windows, Citrix, MS Project 2003,DB2, IBM Mainframes, CICS, Sybase, Oracle, SQL Plus, Access, SOAP, Agile, XML, XML Spy, SQL, .NET, QMF, TSO/ISPF, File Aid, CITT, Team Track, RMIS. Lotus Notes.

Confidential

Senior QA Analyst

Responsibilities:

• Analyzed and defined testable requirements created and implemented test plans.
• Developed Test Cases/Conditions for manual and Automation testing of the above Applications and Reports.
• Gathered requirements from the users and analyzed the requirements for RQ System, Facets etc.
• Involved in performing functional, application, integration, system, and regression Testing.
• Developed the Test Data for different Groups and DB Groups in FACETS 2.96 and FACETS 4.31
• Used Rational Robot, Functional Tester and Manual Tester to automate the above applications.
• Communicated with development team to ensure testing issues are resolved
• Performed Screen Navigation Test to ensure that the links are established as per the documentation provided.
• Verified and Validated the Facets and Web services Network Interaction REST that uses XML and HTTP and TIBCO.
• Generated the Group and DB Insured customer data using XML
• Verified the SOAP Messages in XML input for SOAP Message Header and Body.
• Verified the Data that is sent through the Intranet network from XML.
• Verified the Group Record count in TIBCO Message Bus that is sent through network from XML
• Used XML Spy to modify the existing XML Files and Code for reusing the existing data.
• Prepared and executed different SQL Queries against the Oracle and Sybase Database.
• Verified and Validated the Rates Calculations and Rate Renewal Calculations for different Products and benefits by Preparing and executing different SQL Scripts.
• Used Inner and Outer Joins in order to retrieve and validate the subscriber and member information from multiple tables.
• Created reports that included a general overview, open bugs, new bugs and enhancement requests. Entered new bugs and maintained the current status of those bugs.
• Performed Functional, Regression and Usability Testing against RQC web portal which was developed in Java
• Performed Compatibility Testing against the RQC web portal against different browsers and versions.
• Used Rational Clear Quest for reporting Rate Quote System defect incidents
• Verified and validated the data in UNIX Flat Files by using different Unix Commands.
• Extensively Used UNIX and K Shell Scripting.
• Measure the Apache Server performance and deploy the new build QA environment on Apache.
• Used Mercury Quality Center to enter and Report defects for Rate Quote Remediation Upgraded to Facets 431 .
• Used MS Project for Facets Project Testing Schedules and Activities.
• Prepared Application Testing Metrics Reports using MS Project.
• Prepared and submit the weekly test status reports to QA Lead and Manager
• Ran the different JCL Jobs from Mainframe environment in order to test the Test Data in System Testing and Int Environment.
• Followed and Implemented the SDLC to improve the Testing Process and Efforts.
• Worked with Mainframe TSO/ISPF and FileAid tools to analyze sequential data files.
• Coordinated with the Business users, BA's and Testers in order to perform UAT Testing.
• Responsible for QA Sign Off for the above applications using Carefirst QA Sign Off Forms
• Interacted with Business users and BA's regarding the Requirement Issues.
• Involved in Weekly Testing Status meetings with Testing Team and Weekly Rate Quote Task force meeting with Business Users and Developers.

Environment: Facets 2.96, Facets 4.31, Rate Quote System, Rate Quote Remediation, Mass Transfer, Clear Quest, Quick Test Pro 8.0, UNIX, Shell Scripts, Mercury Quality Center, Rational Clear Quest, Rational Clear Case, Java, J2EE, Web sphere, Apache, IHS Server HTTP , Web Logic, TIBCO, MQ Series, PowerBuilder, Share Point, Visual Basic, MS-Windows, MS Project 2003, IBM Mainframes, CICS, Sybase, Oracle, SQL Plus, Access, SOAP, XML, XML Spy, XML RTM, SQL, .NET, TSO/ISPF, File Aid, CITT, Team Track, RMIS. Lotus Notes.

Confidential

Sr QA Tester/Analyst.

Responsibilities:

• Analyzed functional requirements from Business requirements.
• Prepared Test Plan and Test Scenarios for different Web Service Applications.
• Participated in Risk analysis with dev team and BA.
• Created the Test Data for Nurse, Nurse Manager, Care Manager, Provider, Patients.
• Verified the Nurse, Nurse Manager, Care Manager, Provider, Patients
• Created the Test Data for 24 hrs Nurse lines CMS Cases, Events and Activities.
• Verified the 24 hrs Nurse lines CMS Cases, Events and Activities.
• Schedule the Eligibility, Eligibility, 24hrs Nuline, patients data Jobs.
• Developed the Test Cases for GetAAMember webservice, GetAAMemberPlanId, GetMemberParticipation WebService etc.
• Used SOAP UI for Testing different to get request and response.
• Created WSDL using SOAP UI.
• Peformed Functional, Regression Testing on Active Advice Web Application.
• Peformed Functional, Regression Testing on Active RN Web Application.
• Peformed Functional, Regression Testing on AA View Web Application.
• Verified the Providers, Patients, Care Manager's on the Active Advice, Active RN and AAView.
• Developed different SQL Queries using functions, joins and sub queries to retrieve the relationship among the Provider's, patients and care manager's.
• Tested the data mapping to/from legacy to AA through XML that will be used to populate the oracle database.
• Created XML and HL7 files to test messaging systems
• Involved in testing HL7 messaging tested segments, delimiters contained message parsing.
• HL7 messages for Continuing Care, Health Registry, Registration and Premium Billing, and lab test orders and results.
• Developed the Test Cases for GetAAMember webservice, GetAAMemberPlanId, GetMemberParticipation WebService etc.
• Used SOAP UI for Testing different to get request and response for Webservice Testing..
• Created WSDL using SOAP UI for Webservice Testing
• Tested the Medicare and Medicaid claims.
• Developed and maintained the Traceability matrix between requirements and test cases.
• Modified Java Script for front end and backend validation Testing.
• Participated in system and functional testing manually and automatically with Rational Tools.
• Created the Test Cases and Test Data for UAT Testing.
• Reported the UAT Defects using Quality Center
• Automated the reusable functionality using QTP.
• Executed multiple regression scripts simultaneously using QTP
• Developed automation scripts Using QTP
• Executed the System Testing, Integration Testing and Regression Testing.
• Attending Bug meetings and design development meetings
• Worked with SQL Queries to validate the data in Oracle database.
• Documented the manuals, user training and reports.
• Send the QA Signoff for the responsible modules.
• Performed all phases of end-to-end testing which includes Functional, Regression, GUI, System and Smoke testing.
• Tracked defects using Quality Center.

Environment:

Rational ClearQuest, Rational Robot, Quality Center, QTP, SOAP UI, ASP.NET, SNOMED, LOINC , CPT, HCPS, VB.NET, IIS, XML, Mainframes, TFS, Java Script, HL7 2.x, 3.x , VB script, Lotus Notes, Windows 00/XP, MS-OFFICE.

Confidential

Role: QA Tester

Project: Soarian

Responsibilities:

• Analyzed Business requirements, Functional Requirements documents to understand the AUT in a better way.
• Involved in the analysis of requirements and did modifications for existing test plans and test cases.
• Implemented Rational Unified Process RUP .
• Prepared Test Cases that provide a detailed list of conditions under which the system will be tested using Rational Test Manager.
• Involved in both manual and automated testing of the web application.
• Created and executed Functional, Security, Usability test cases manually
• Developed automated Test Scripts using Rational Robot for Regression Testing.
• Created Application specific and generic functions to reduce redundant code.
• Performed data driven test to handle the scenario requiring multiple sets of data.
• Designed the LoadTest scenarios with various user-mix to perform load testing of the application
• Tested the application compatibility with IE and Netscape browsers.
• Identified Software anomalies and reported them using Rational ClearQuest.

Environment: Rational Robot, Rational Test Manager, Rational RequisitePro, Rational TestManager, Rational LoadTest, Rational ClearQuest, XML, XSL, Java, Java Script, Web Sphere, Windows NT/2000, UNIX, SQL Server, Oracle.