Technical Systems Resume Profile

Career Objective

Secure a career in the area of Information Technology while adding to the organization's success by providing quality customer support.

Professional Summary of Skills

Computer skills: highly knowledgeable about various Technical Systems including Microsoft Office products such as Microsoft XP, Vista and Windows 7 systems, Google Chrome, System Center Configuration Manager, Active Directory, Hardware Asset Management, I-Procurement, HPAM Database, BlackBerry, Android, I-Phone technologies, Radmin Viewer / Remote Desktop, Printer configuration and maintenance, Visual Basic, Ubuntu, Outlook, Word, PowerPoint, Access, Excel, Imaging, level one and two user tech support, Basic SQL, upgrade and installation of software, computer and monitor deployment
Project Management skills: coordinate projects with end user from cradle to grave
Excellent communication skills: ability to communicate orally and in written form effectively in a diverse manner with all levels including management
Well rounded customer services skills: ability to achieve goals with all audiences, able to relate well with clients, co-workers and management
Superior organizational skills: efficient time management, meets deadlines and constantly exceeds expectations
Work with minimal supervision and as part of a team. A strong team player, with the ability to work independently
Goal and results oriented: plans, commits and follows up to deliver seamless and timely service

Professional Work Experience

Confidential

Maintain vendor relationship with Embark for warranty of assets
Set up Thin Client computers for various government field offices
Install Secure Doc encryption software on laptops
Detect and wipe viruses from computers
Active Directory Manager: duties include unlock customer applications, change passwords and track assets
Troubleshoot customer calls and provide level three technology support

Confidential

Active Directory Manager: duties included unlocking customer applications, changed passwords and tracked assets
Queried database software inventory, purchases and savings reports
Tested of various applications with Accounting Operations for Windows 7 migration
Built requisitions for purchases of hardware and software needs
Compliance Management of asset life cycles, assets licenses and upgrades
Procured software license, hardware and maintenance of internal assets
Processed IT work requests for deployment and recovery of corporate assets

Confidential

Tested applications to resolve software compatibility issues
Reinstalled profile applications that was wiped out during conversions
Converted healthcare system to electronic paperless EPIC operating systems utilizing Windows 7 software

Confidential

Responded to internal customer requests to fix computer malfunctions
Installed computer software on desk top computers
Verified network outlets for connectivity response activity with printers, LAN lines and PC functionality
Reconfigured computer settings for better and more efficient functionality

Confidential

Provided customer service and maintained vendor relationships
Gathered documents that were requested for the underwriters
Responded to process changes due to the home refinance 'boom'
Collector II promotion
Initiated telephone calls to collect outstanding debts for retail front end accounts
Structured repayment of debts through workout plans using various systems YOM, OPS, Supreme, Unisys, etc
Followed up with clients to collect on promises given by the client
Won department contests for collecting the most money and exceeding goals

Confidential

Conducted preliminary inspections of single family, multi-family and investment residential properties HUD, foreclosures and REO properties
Reviewed lender and builder contracts for concessions or terms that may adversely affect the integrity of inspection
Utilized ACI and Wintotal appraisal software, NTREIS, and Microsoft office products to conduct/collect area and market data research flood maps, deed history, utilities, taxes, lots, acreage, demographics
Complied data research information with all USPAP regulations for conducting residential appraisals

Confidential

Conducted inspections of single family, multi-family and investment residential properties HUD, foreclosures and REOs
Reviewed lender and builder contracts for concessions or terms that may adversely affect the integrity of inspection
Tracked market trends and effects on housing values
Utilized ACI and Wintotal appraisal software, NTREIS, and Microsoft office products to conduct/collect area and market data research flood maps, deed history, utilities, taxes, lots, acreage, demographics
Complied data research information with all USPAP regulations for conducting residential appraisals

Confidential