Quality Assurance Engineer Resume Profile

CORE QUALIFICATIONS

Highly Motivated	Goal oriented able to plan and manage complex projects
Reliable and professional team player	Strong communication skills verbal/written
Adapt easily to challenging situations	Proficient computer skills Microsoft Office excellent typist
Attention to detail/quality assurance	Excellent Delivery in Customer Service

7 experience in information technology and telecommunications
5 years testing .net applications experience.
5 years' experience with Software Application testing techniques and quality assurance practices
5 years' experience with all phases of the test cycle Test planning, Test case development, test execution, regression, system test user test
5 years' experience in UAT testing.
6 Years' experience testing in AGILE environments and applying its methodologies.
5 years' experience with test script design and development
2 years' experience with customer relationship management
Experience in SQL and MYSQL database Oracle.
Proficient with Microsoft Office software: Excel, Access, PowerPoint, MS Outlook, MS Office, UNIX and Linux, Web Load, Selenium RC, Sipper, QTP, Fire Bug, PuTTY

WORK EXPERIENCE

Confidential

Quality Assurance Engineer

Record test results and documentation on test cases.
Write test cases, plans and execute testing manually.
Write test scripts for running automation tests for Selenium.
Extensive use of Microsoft Excel for tracking testing results.
Create tickets for defects that arise while testing developer's code.
Utilize automation tools like Selenium in post and regression testing.
Worked with customer relationship management sales force .
Collaborate with Product Manager in assisting with training in SDLC.
Work closely with developers to test their code prior to production release.
Perform regression testing on all web portals and telephony based features.
Ability to use automated testing tools including Selenium RC, Web Load and Sipper.
Monitor web logs using tools like Wireshark, Sniffer, BEA, ACME and Media Server.
Perform fundamental testing of all call scenarios on VoIP, Centigram and IVR platform, following monthly production releases.
Leverage internal software programs including SQL, MKS and Packet Tracer to troubleshoot problems arising on the VSP.
Participate in Daily Agile methodologies which include daily standup, burning hours through MKS, attending design meetings, documenting of stories/tasks and getting involved in release planning.

Confidential

VoIP Specialist

Troubleshot networking issues.
Resolved tickets opened by all members of support team.
Assisted with software installation, support and maintenance.
Followed up with customers to ensure the product was working to their satisfaction.
Responsible for providing Tier II technical support by answering incoming calls from customer base in a timely and efficient manner.
Worked with customers to determine appropriate resolution, escalating to next level of support as needed per escalation parameters.
Utilized internal software programs including Launch pad and Tornado Messenger to identify customer needs in order to take appropriate action.

Confidential

Help Desk Technician