Quality Assurance Resume Profile

Summary

Analytical, detail oriented, and dedicated professional seeks to work in a Middleware Administrator position where crucial experience and education are leveraged to make an immediate impact in your environment

SUMMARY OF QUALIFICATIONS

Middleware Administrator with thirteen-year background in quality assurance and software technical support including four years experience in quality engineering at IBM with a strong background testing enterprise software in function, system and integrated solution test.
Strong ability leading teams to deliver high-quality software solutions.
Easily collaborate with technical software support professionals, other technical support teams, customers, development, management and the project office.
Experience with test plans, acceptance criteria and person-month estimates for quality cycles along with automated test environments driving reliability and scalability.
Skilled at working alongside developers to decipher complex defects in large-scale environments.
Great enthusiasm for new challenges. High energy level, trustworthy and a strong work ethic.

SELECTED CAREER ACCOMPLISHMENTS

Led a domestic/international team to deliver high-quality, in-house, B2B solutions, which showcased IBM's interoperability of software product lines, while effectively managing workload and resource constraints.
Successfully migrated code for a proprietary bar code scanning unit to a prototype wireless version. This new wireless model is now deployed nationally across customer warehouses managing their inventory. Lockheed Martin
Effectively managed critical customer situations involving enterprise-scale software systems that failed to meet business expectations in on-demand environments. This included troubleshooting across tiers of operating systems including Z/Series systems , databases and software systems to find errors and software bottlenecks.

TECHNICAL SKILLS

Software General:	Enterprise, J2EE and Java EE, Web Services
Application Software:	WebSphere Application Server ND, WebSphere Process Server, Business Process Manager, IBM Payment Suite, MQ Workflow, Tivoli Directory Server LDAP , Tivoli Access Manager
Software Developing:	Eclipse based IDE Open Source, IBM Based, BMC Based
Programming Languages:	C, Java, Perl and Shell Scripting
Operating Systems:	AIX, Solaris, Linux RedHat, SUSE , Microsoft Windows
Tools Programs:	Blade Logic Server Automation, Ticketing/Process Tools such as Remedy
Databases:	Oracle, DB2, Microsoft SQL Server

PROFESSIONAL EXPERIENCE

Confidential

TRICARE Application Solutions Engineer Middleware

Experience working with the networking and OS teams to set up load balancing and reverse proxy for high availability and fail over of applications in the environment.
Administration of WebSphere Application Server ND resources across multiple environments on AIX and Linux RedHat

Confidential

Senior Middleware Engineer

Troubleshoot, diagnose and resolve problems affecting production systems
Administrate Middleware products running the data center for live customer environments
Testing solutions to ensure high availability during failover scenarios.
Monitoring the solutions in production with CA Wily and CEM monitoring solution software

Confidential

Senior Middleware Engineer Consultant to Fujitsu America

Troubleshoot, diagnose and resolve problems affecting production systems tuning heap sizes, data source connection pools, setting numbers for thread pools .
Install/Configure/Administrate Middleware products running the data center for live customer environments load balancing, configuring core groups, setting up SIB
Testing solutions to ensure high availability during failover scenarios.

Confidential

Customer Support Technician

Troubleshoot, diagnose and resolve problems affecting IBM's Business Process Management product lines in the field.
Manage the technical side of support for critical customer situations.
Collaborate with account teams, the project office and the customer to meet mission-critical deadlines or manage customer complaints.

Confidential

Software Quality Assurance

Tested Tivoli Enterprise software, including the Tivoli Management Framework and Enterprise Console.
Led execution on projects involving integration of several key IBM products, including WebSphere, Crossworlds, MQ Workflow and Tivoli Monitoring. The projects integrated these products into real B2B solutions to ensure proper integration success for customer, solution environments in the real world. Projects had IBM VP visibility and required giving weekly status results to upper management.

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