EXPERIENCE SUMMARY

• 7 years of IT experience in Software Analysis, Design, Development and Testing Manual and Automation of IVR, CTI, VoIP, Client Server and Web Applications.
• Strong Project Management Skills.
• Proficient in Manual Testing and Automation testing tools like Empirix Hammer Call Master, Quick Test Pro QTP , Load Runner Performance Centre , Quality Centre Test Director and Empirix E-Test Suite.
• Experience with QA Methodology and QA Validations to ensure Quality Assurance Control.
• Strong in Analyzing Business Specs and Developing Test Plans, Test Scripts and Test Cases and executing them.
• Well versed with GUI Automation Testing, System Testing including Functionality Black Box , Performance, Stress, Load, Regression, Integration, White Box Testing and User Acceptance Testing.
• Expertise in SQL, UNIX, Test Planning and Writing Test Cases.
• Implemented the software development lifecycle SDLC for testing life cycle to follow the Standards process in the application.
• Experience using windows and Unix OS and Oracle DB
• Experience in software development, architecture, testing, and integration tasks.
• Experience in Testing Database Applications of RDBMS in ORACLE, MS SQL Server and MS Access.
• Experience in setting up Test Equipment, Troubleshooting.
• Developed Test scripts for end to end testing
• Wrote test cases/scripts for functional and integration testing
• Experience using Subversion.
• Expertise in Problem solving and Bug Reporting using Bug Tracking Tools such as Mantis.
• Excellent Problem solving and debugging skills
• Excellent written and oral communication skills.

TECHNICAL SUMMARY

EMPLOYMENT

Confidential

Sr. IVR QA Analyst

• Write Test Plans, Test Cases for Several IVR applications.
• Test experienced w/ IVR Interactive Voice Response and JAVA/J2EE/C application development projects.
• Supported Automation efforts within an Agile/Iterative development environment.
• Reviewed Requirements to complete Test Planning, Test Strategy, Test Execution, Defect Analysis/Documentation and Test Status Reporting.
• Experienced with Positive/Negative Testing, Performance Testing, and Regression testing for Several IVR applications
• Have a well-rounded understanding of telephony systems including IVR Interactive Voice Response testing, call management, call routing and network topology.
• Designed and implemented manual / automated technologies, tools, and processes to improve IVR testing effectiveness and repeatability. Worked on bug finding reporting of bugs.
• Experience in troubleshooting any issues in test environment, prepare dashboard reports for QA manager and possess thorough understanding of requirements to be tested.
• Possessed specific experience testing Call Center and IVR and WEB applications.
• Performed UNIX commands to open logs and search for a text.
• Performed IVR / CTI, call routing testing.
• Participated in implementations, upgrades, and conversion projects. Managed projects within scope of responsibility.
• Currently experienced with automated testing tools such as Empirix Hammer Call Master IVR automation Tool , demonstrated experience independently creating test automation. Have the ability to use scripting languages to automate testing tasks Visual Basic or VBA .
• Creating efficient and effective Test Scripts to implement and execute the Test Procedures. Execution of Test Cases and Automated scripts. Created HTTP and Database Vuser scripts.
• Extensive experience writing SQL Queries for Backend testing.
• Have understanding and experienced with the Object Repository and Reusable Actions.
• Working experience with RDBMSs Oracle and demonstrated ability to write SQL statements PL/SQL.
• Created Load runner Scenarios in Empirix Hammer Call Master to simulate peak usages. Scaled the load for 250 Calls /minute and reported Key Metrics to management.
• Developed and deployed test Load scripts to do end to end performance testing using Load Runner.
• Implemented and maintained an effective performance test environment.
• Hands-on experience in Rational Test Tool Suite including: Clear Quest, Clear Case, Rational Requisite Pro.

Environment: IVR, Mercury Quality Center 10.0, Share Point, TOAD, C, Oracle , Empirix Hammer Call Master, UNIX shell scripts, XML HTML, JAVA, J2EE, Word, Excel, Access, Outlook, WinZip, Perl, Mercury QuickTestPro 10.0, and Windows XP Professional.

Confidential

Sr. IVR QA Analyst

Responsibilities:

• Reviewed requirements, use cases and technical specifications for ECRM / COPS Eclipse Customer Relationship Management/Centralized Offer Palette suggested required changes to the requirements.
• Created test data to test application critical release requirements, enhancements and defects.
• Conducted brainstorming session to understand production critical defects, perform root cause analysis, identify test data and test plan for regression-testing activity for ECRM/COP integrated with IVR system.
• Involved in writing test plans, test cases for several IVR applications.
• Responsible for functional, system performance testing Created test cases for System testing and User Acceptance Testing UAT covering the business process flow.
• Created Expected results by querying production database, and executed the same SQL queries on the test databases to compare the actual vs expected during the system testing and user acceptance testing.
• Extensively used TOAD for writing and execution SQL Queries.
• Prepared RTM requirement traceability matrix and maintained the repository for all modifications and updated appropriate test cases throughout the software testing life cycle
• Worked with Database administrators to mock the production data for Regression and UAT for ECRM/COP integration with IVR Interactive Voice Response system.
• Created Test Plan, Test Scenarios, and Test Cases for all the quarterly releases.
• Stored all the test cases and other testing related documents in Test Director.
• Maintained QTP Regression Automation Test Scripts in the Test Director for ECRM/COP integration with IVR system.
• Involved in functional, Integration and Regression testing of Several IVR Applications.
• Interacted with developers and business analysts to resolve discrepancies between system specifications and user requirements - involved in the complete testing life cycle
• Logged, Tracked and Closed Defects using Test Director.
• Verified Autosys UNIX jobs functionality as a part of release requirements and regression.
• Participated actively in weekly status meeting and communicated status to project management team and stakeholders.

Confidential

IVR QA Analyst

Responsibilities included:

• Developed test strategies, master test plans and test cases for enrollment projects.
• Developed test strategies, test plans, implemented simulation test situations and performed on-line real-time testing. Testing experience included both Mainframe testing and Windows application-style GUI testing through a web browser and IVR.
• Responsible for the acceptance of standardized software testing methods, tools, procedures and controls relative to the delivery of contact center solutions such as IVR, telephony and reporting.
• Involved in functional, regression and load testing of Several IVR applications.
• Experienced testing distributed and embedded software applications.
• Also extensively involved in System, Functional and regression testing of IVR Applications.
• Reviewed Requirements to complete Test Planning, Test Strategy, Test Execution, Defect Analysis/Documentation and Test Status Reporting.
• Experienced with Positive/Negative Testing, Performance Testing, and Regression testing for Several IVR applications
• Worked with testers and programmers to assess and developed methods for testing on Agile/RUP projects
• Working knowledge of web servers IIS, Apache and J2EE application servers Web Logic, Web Sphere .
• Ability to test complex server side applications using Java, J2EE, XML, EJB, and JSP/Servlets.
• Performed IVR / CTI, call routing testing.
• Created test scenarios, test cases, test scripts and executed those test scripts on the Medicaid MMIS system for the Government project of Pennsylvania. Participated and tested in the mapping of the HIPAA transactions to the MMIS.
• Performed SQL queries for data validation. Worked on day-to-day SQL Server operational task.
• Executed basic SQL queries, produced periodic bug reports to QA, development, product Management technical Support. Tested the CICS Mainframe Screens. Tested the online programs and batch programs
• Extensively worked on handling the application response for Positive and Negative sets of data for data driven using Quick Test Professional QTP .