Professional Summary

• Over 16 years of experience in the technology industry
• Over 12 years of experience in Software Quality Assurance
• Over 12 years of experience administrating TestDirector/Quality Center
• Over 20 years of experience in the instruction, implementation, and active participation of customer service best practices
• Proficient In Test Management, Functional Testing, and SDLC
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to work effectively with all levels in the corporate structure
• Accomplished in software instruction and the adult learning process
• Adept at instructional design

Technical Summary

• Expert in Quality Center/ALM system architecture, upgrades, and data migration
• Proficient with HP Suite of testing products Quality Center, QTP, LoadRunner
• Accomplished in Quality Center modules, administration, work flow customization and reporting
• Experience with Installation, maintenance, and administration of JIVE collaboration software
• Database experience with SQL Server, Microsoft Access, and Oracle
• Competent in understanding HTML, XML, and VB Script
• Testing proficiency in web and client server based applications
• Expert user for the Microsoft Office Suite

Professional Experience

Confidential

Accomplishments

• Primary application administrator for enterprise instance of HP Quality Center / ALM and Jive collaboration software
• Collaborated on HP Quality Center system architectures and upgraded environments to provide highly available solutions
• Provided timely communication and upgrade information to all project users and stakeholders
• Developed and coordinated project migration/upgrade schedules
• Coordinate and conduct system maintenance with Data Center resources to ensure application functions for over 1400 users per week
• Solutions included building environments that would ultimately triple user capacity for the application and increase performance for 24/7/365 operation
• Developed and maintained training documentation for QC 10 upgrade and feature functionality
• Conducted virtual and onsite training to all system users
• Consolidated multiple defect tracking systems and processes into one enterprise solution
• Supported major growth in the system from approximately 400 to over 3000 users within two years
• Proactively led the consolidation of Quality Center projects to create fewer primary projects, promote better collaboration between teams, provide reporting across initiatives, and decrease administrative overhead
• Initiated and facilitate the Comcast Quality Center Change Control Board
• Consistently meet or exceed support Service Level Agreements for Quality Center support

Environment: Windows XP Professional, Linux 4.0 AS, Oracle 10g, Quality Center 8.2, 9.2, 10.0, and ALM 11.0

Confidential

Accomplishments

• Partnered with client to determine best practices for Quality Center
• Developed and executed plans for installation, migration, and upgrade of system
• Completed assignment 4 days ahead of schedule

Environment: Windows XP Professional, Windows 2003 Server, SQL Server 2005

Confidential

Accomplishments

• Administered and customized Mercury Quality Center
• Developed and managed the test management, SQA, and SDLC effort used for a Payroll System Upgrade project
• Designed customized training documentation for Quality Center use at Aramark
• Conducted instructor led training on the use of Quality Center for Aramark employees

Environment: Windows XP Professional, Oracle, DB2, Quality Center 8.2, Mainframe

Confidential

Accomplishments

• Member of the TestDirector Administrative team responsible for day to day administration and upgrades
• Collaborated on system upgrade from TestDirector 7.6 to Mercury Quality Center 8.2
• Developed Test Plan, Test Scripts, System Specifications Document, Testing Approach Document
• Installed and utilized LoadRunner for performance testing of Quality Center installation

Environment: Windows 2000 Professional, SQL, Solaris 9.0, Oracle 9i and 10g, TestDirector 7.6 SP4, Mercury's Quality Center 8.2

Confidential

Accomplishments:

• Developed implemented Defect management processes and procedures and an Access-based defect tracking tool for the QA team
• Conducted manual and automated testing on Fiserv Order Management System and Back Office applications

Environment: Windows 2000 Server, SQL, PVCS Tracker, ASP, VC , .Net, SQL Server, Office XP

Confidential

Accomplishments

• Instrumental in the creation and enforcement of process and policies for defect lifecycles
• Administer and maintain Mercury Test Director 7.6
• Led testing effort for web based consumer mortgage application system
• Developed automated and performance tests for Web based software
• Managed automated testing among test teams and maintained the Performance test environment
• Delivered training sessions for clients on the use of customized software

Environment: TestDirector 7.6 End user and Administrator, WinRunner 7.6, LoadRunner 7.8,.NET, SQL Server 2000, Windows NT/2000 Professional and Server, Office 2000/XP, Norton Ghost

Confidential

Accomplishments:

• Researched and developed training manuals for various departments
• Designed and built MS Access database to manage training data for 800 open positions
• Developed the training manual template to be used for all department training documentation
• Developed and updated training manuals as needed
• Quickly gained reputation as knowledgeable resource with computer related projects and one on one instruction

Environment: Manufacturing, Windows 98, Office 2000

Confidential

Researched, designed and developed an End User Training program based on cognitive adult learning methods. Fast-track program provided clients with learning sessions focused on using software more efficiently. Coordinated and conducted end user training sessions.

Environment: Windows 9x, Windows NT, Exchange 5.0, Office 2000, ftp, ACT

Confidential

Managed the training center and taught classes in computer software and hardware. Primary contributor to a consistent rise in income for the training center.

Confidential

Completed Instructor Certification Program that provided a solid understanding of adult learning principles as well as the skills to professionally deliver classroom training.

Conducted end user training classes on the Microsoft Office Suite, Versions 4.3, 95, and 97. Within a year I was recognized by supervisors and clients as one of ExecuTrain of Philadelphia's top instructors.